Overview

HF Fenix Urban

AV. Antonio Augusto Aguiar 14, 1050-016 Lisbon, Lisboa, Portugal
+351 213 515 000

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+351 213 515 000
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Rates

Overall guest ratings

8.3/10 Excellent
Based on 4,250 reviews
See all reviews

Review highlights

  • 9.4
  • 9.2
  • 6.0
  • 4.8

Good to know

  • Friendly service
  • Close to public transport

Nearby

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    About

    This urban hotel is located near El Corte Inglés, with a modern decoration and common areas. It is perfect for those who privilege silence, but can’t do without a central hotel.

    Some of the main tourist attractions in Lisbon, such as Praça Marquês de Pombal, Parque Eduardo VII or Avenida da Liberdade, are very close.

    In this hotel, you can move around at your will. Spaces such as the lobby, the bar and the restaurant are perfect to relax.

    The rooms are equipped with a with a pleasant working area, air conditioning, minibar, cable TV and Sport TV. These spacious rooms are nicely decorated in warm tones.

    Go up to the last floor or stay in a Terrace room and you will enjoy the fantastic view, which gives you a sensation of freedom. For those who visit Lisbon with the family, the hotel includes Family rooms, with a decoration and elements especially thought for children.

    Besides the free Wi-Fi Internet access in all the common areas and rooms, you can benefit from the parking service, available for a daily rate. Alternatively, you can also choose the metro.

    The hotel has a business centre, room service, laundry service and babysitting. This last service is available upon request.

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    Amenities

    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Fitness center
    • A/V equipment rental
    • Business center
    • Car rental
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Airport shuttle (surcharge)
    • Babysitting/child services (surcharge)
    • Continental breakfast
    • Free Internet
    • Parking (surcharge)
    • Wedding services
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall Rating

    8.3 Excellent
    Based on 4,250 reviews
    • 9.4 "Excellent breakfast."
    • 9.2 "Perfectly clean."
    • 8.7 "Great service."
    • 8.7 "Location is great."
    • 6.6 "Food is average."
    • 6.0 "Average comfort."
    • 4.8 "Bad amenities."
    • 2.5 "Disappointing wellness & sports facilities."
    • 2.5 "Disappointing internet connection."
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    Overall Rating

    8.3 Excellent
    Based on 3,357 reviews
    • 9.4 "Excellent breakfast."
    • 9.1 "Perfectly clean."
      9.2 "92% said rooms were clean."
      9.0 "90% thought it was clean."
      7.6 "76% said the bathroom was clean."
    • 8.8 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
      7.6 "76% thought the service was very professional."
      8.0 "Housekeeping was great, according to 80%."
    • 8.8 "Location is great."
      10.0 "Near to public transport, according to 100%."
      7.3 "City centre within easy reach, said 73%."
      9.4 "94% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
    • 6.0 "Rooms are ok."
      6.4 "Only 64% said rooms were big enough."
      6.9 "Beds were acceptable for 69%."
      5.9 "For only 59%, the bathroom was ok."
      5.6 "Only 56% said the rooms were modern."
    • 5.9 "Average comfort."
      6.4 "Only 64% said rooms were big enough."
      6.9 "Beds were acceptable for 69%."
    • 5.8 "Food is average."
      5.1 "Side dishes were satisfying, according to only 51%."
    • 4.4 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
    • 2.3 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
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    Overall Rating

    8.4 Excellent
    Based on 552 reviews
    • 9.3 "Perfectly clean."
      9.5 "95% said rooms were clean."
      8.9 "89% thought it was clean."
    • 9.2 "Excellent breakfast."
    • 8.8 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
      7.1 "71% said the reception staff was great."
    • 8.1 "Location is great."
      9.7 "Near to public transport, according to 97%."
      7.8 "City centre within easy reach, said 78%."
    • 6.6 "Average comfort."
      6.8 "Beds were acceptable for 68%."
    • 6.1 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
      5.4 "For only 54%, the bathroom was ok."
    • 5.2 "Average amenities."
      5.3 "53% thought the building was acceptable."
    • 2.4 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall Rating

    8.1 Excellent
    Based on 340 reviews
    • 8.9 "Breakfast is good."
    • 8.8 "Generally very clean."
      9.2 "92% said rooms were clean."
      9.1 "91% thought it was clean."
    • 8.4 "Location is great."
      9.9 "Near to public transport, according to 99%."
    • 8.1 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
    • 6.3 "Food is average."
    • 6.2 "Rooms are ok."
      6.4 "Only 64% said rooms were big enough."
      6.3 "For only 63%, the bathroom was ok."
    • 6.0 "Average comfort."
      6.4 "Only 64% said rooms were big enough."
    • 4.7 "Bad amenities."
      4.4 "56% thought the building wasn't nice."
    • 2.5 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Good to know
    "Friendly service"
    "Close to public transport"
    data provided by TrustYou

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