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location, hotel is very close to all public transportation the front desk staff was not very friendly
Location: very close to explore the city and also to reach airport Not as clean as all 4 stars....A little bit cold in the rooms, as air conditioning was not functioning.
breakfast the staff wasn't very friendly or helpfull
Very central, tour bus starts from outside front door, convenient for public transport, good underground parking (8 euros per day) good value for money, good breakfast.
Very nice staff. Good location of the hotel. Very good breakfest.
Location. Breakfast was poor. Breakfast room overcrowded with organized tour bus groups; only one coffee machine to serve the entire crowd. Cold scrambled eggs. Lukewarm water for tea. We had previously stayed at one of your other hotels (the Sana Reno) which was much more pleasant.
Overall accomodation very good, centrally located and great from airport Loved It
The hotel was very central and good for local transport. Breakfast in the hotel was very good and did not resteict you to a short time window.
The staff were very accommodating and friendly. The location of the hotel was perfect- close to shopping, restaurants and others. It's too bad we left early for our flight. We didn't have breakfast before we left for the airport. Too early.
The location is brilliant.Direct airport buses just in front of hotel,metro a stones throw away and tour buses right in front.Breakfast was very good with lots of choices.Dinner buffet vegetarian options were quite limited.Overall excellent choice.Would certainly stay again. Do not use the phones to make local calls very exorbitant rates.Some of the hotel staff could be more pleasant.We booked a Fado night out and had to pay cash...they didnt accept cards.
Location , Cleanliness Staff is not very friendly, cleaners does not understand the signal does not disturband and unfortunately there is a building constructions a at the back of the hotel and the noise is unbearable it does last all day including Saturdays , According to the staff it does not belong to the hotel therefore they refused to relocate guest accommodation...
nothing breakfast was terrible hotel has no caracther and is cold.
Clean and location Staff is ok, but the so called lady executive mgr was not friendly and not try to solve problems. She did not try to make a six dollar error on a 3 nite stay. She said that mistake had to make by their executive DIRECTOR . That six dollar had to charge when we check out( they did not tell us when we checked in. And our was a PREPAID stay). The washing sink basin was made of kind of soft pastic( in a 4, 5 star hotel ??).
When we (group of six people) book with paid in full and check in to hotel, we DID NOT know that we have to pay the taxes 2 euros per day and the person help to check in did not mention that either. After we signed our name on the card which we DID NOT see the taxes 2 euros per day on the card, but when we check out someone put that taxes 2 euros per day on the card afterward. THAT IS NOT RIGHT. IT IS THE MATTER OF PRINCIPLE. They can put any amount on the card after we signed. We REFUSED to pay the taxes. I hope that the hotel do not charge us.
My husband and I stayed here on the last day of our honeymoon and it was lovely. The room we stayed in was on the smaller side but by no means cramped and very clean, done in a beautiful light blue, light green, and white palette. The lobby is spacious with lovely green tile. The staff was very friendly and helped suggest an affordable local restaurant nearby, which was delicious. We didn't have a chance to go in the pool, but the staff let us in to look at it after it had closed, which was very nice. It looked very lovely as well. We didn't have a lot of money to spend and found a great deal and were treated very well by the staff. The view on our room (one of the cheapest ones) did not have a good view, but I guess that is to be expected (it looked out over some flat rooftops with astroturf). One small thing, when we went out during the day my husband was dressed in a t-shirt and jeans and one the doormen sort of implied that he was looking for the wrong building, but it wasn't overtly rude, he just tried to stop him and ask if he could help direct him before he went in the door.
The hotel location is fantastic. You can walk almost anywhere in the city and there is easy access to public transportation. The buffet breakfast was exceptional. This hotel is a five star rated hotel but the service falls short of 5 star. Check in and check out took a very long time and the staff seemed to be a little stressed. Perhaps they were short handed.
Atmosphere of the hotel being repeatedly asked for my room number at breakfast for no apparent reason
Nice personnel, good location and great bed Noisy room due to some motor or airconditining compresor above our room. Never choose room 725.
Exceptionally helpful staff. When a family room is listed as two "adjoining" rooms, they should actually be connected. We have young children and cannot put them in a room by themselves. Fortunately the staff were wonderful and got us in a different room where the children could actually reach us if needed.
The hotel was lovely and the concierge,Rachel,was wonderful She helped us put together a private tour with a driver, Abel. He showed us Sintra as well as many important sites in Lisbon. She also helped us with all of our questions and seemed really interesed in us. The hotel itself is quite lovely and the view from the 9th floor is amazing Our price, thanks you, was wonderful. Although I checked in on line a day before arrival, our room was not ready. When they gave us a key, someone was in the room. Finally when we finally got in the room, it was not the twin beds I had requested. The last full day we were there, we came back to find a key in the electric switch. This hotel is very careless about keys. Prices for breakfast in the hotel were ridiculous.
Perfect location, excellent cusine. Excellent service
This was a comfortable and friendly hotel. Ideal for exploring Lisbon, although we had a good room rate all extras were quite expensive for a family budget. Pool lovely but not very big. More for adults than kids.
Central location , close to public transport/restaurants etc. were able to accommodate a family of four , well presented hotel and staff , good room service , There are only two things that were not good , the bed was hard and the pillows flat , and the front desk needs to have a little more info on day trips outside lisbon - out to the coast - surfing - sailing .
Great value for money,as it is newly opened we got a great rate,good location,very modern and clean.The best pillows I have ever slept on
-good internet connection -excellent bed and pillows -location is nice -the breakfast workers are very helpful and friendly -fast checkin/checkout -this is not a 5 stars but a 4 stars hotel with good quality -the breakfast is fine but not much options -my room had only a small window (8th floor)
The staff was amazing! They were very friendly, spoke English very well, and would do anything to help you. The only thing I didn't like was the opaque glass door opening to the bed; not as much privacy, and the light would shine right on the bed.
Hotel was no more than 15 walking minutes from where all the restaurants and bars were located. There were even great options a block away.
* the staff , the location,the service and its comfortable. nothing
Friendly staff, convenience and proximity to town centre, free internet. Smelling towels on two days.
spacious room, very comfortable bed, very quiet --> modern room, excellent for a city break shower didn't meet 5* standards --> low water pressure
excellent and formidable,friendly staff,spotless clean rooms, excellent location and facilities none
Service, room quality, location. Room and work area lighting very poor
The food is good. The free internet is a sham, the coverage is too week. disconnects every 3 minutes at best.
very helpful staff, very convienient location
The Hotel was in a very convenient position for our 3 day sight seeing tour of Lisbon and the indoor swimming pool was of good size and warm The main dining room was closed and you only had the choice of the expensive roof top one or the coffee bar, although this was better than expected
good location and nice service
It is a fifne Hotel, we liked almost everything, but especially the kindness of the employees We have been ignored at the D. Fernando restaurant. I wonder if it has been due to a football game with Benfica. We dicided not to go there anymore
place of hotel was very good may be triple room could be better
The best was location of the hotel. I liked buzness center of the hotel as well I think it is not 5 star
I ended up at the Altis after a very long day of travel and a disastrous Airbnb experience left me and my friends without a place to stay. Desperate, we found the Altis on Kayak with a 5-star rating and were willing to put a little extra money in given how nice the place looked in the app. Unfortunately, this ended up being a terrible experience. The staff was extremely slow and unhelpful, making us wait a very long time to get to our rooms after a very long day. Moreover, the rooms bore absolutely no resemblance to the photos we saw on the app - they were outdated, dingy, and dirty. There were hairs in our showers, and the floors were stained. The bed was extremely uncomfortable. The wifi didn't work, coming in and out every few minutes. In fact, we ended our stay early given how bad the conditions were - though it took ages to do so at reception. There is no way this hotel is 5 stars and it should not be advertised as such. Personally, I would like for the hotel to compensate me in some way for such a misleading and poor experience.
its not worth 5 stars
Very nice hotel in an excellent location
The personnel was friendly. I could have a late check-out. The location of the hotel is good, not far from subway, and actually not far from the center.
Information and booking assistance service, swimming pool, facilities in general Room service, No view from the room which was dark
the hotel equipement is quite old.
Everything at this hotel is to like. From the setting, room furnishings, attention to detail, amenities, breakfast and excellent staff. Couldn't find one fault with this hotel. Would be delighted to find a reason to go back.
Not the cheapest hotel in Lisbon, but for sure, the best value for money ratio :)... it's really a palace in the centre of Lisbon! Very cosy and very relaxing, luxorius but not opulent... everything is made with very good taste, the staff is very friendly!
Attentiveness of staff and concierge was most helpful. Very central and close to all sites.
The hotel was beautiful and truly monumental and a part of the Portuguese history, opulence and grandeur. Everything about it was magnificeint, from the lobby to the room, to the hotel service and staff. I couldn't have wished for more!
The location, in the heart of Lisbon, is great. You get the worst of the two worlds, old and new. The facilities are old, and oddly for a historical hotel, quite charmless. The rooms are dark, the bedding cheap, and the room furniture straight out of the seventies. Although "run-down" would be an exaggeration, the hotel seriously needs a face lift, a bit more comfort, and some taste in its decorations (throwing sloppily a hodge-podge of old-looking furniture doesn't really do it, nor holding on to carpets that haven't been changed in twenty years.) The amenities are next to non-existent (for example, the hotel does not have a restaurant.) You obviously cannot expect a historical hotel to have the same level of comfort and the same amenities as a modern one. But would it be too much to ask that a five-star try? You pay for five-star and you get a three-star.
The location, the staff and the breakfast. Nothing
The gorgeous interior and old world charm!
Staff was very helpful, allowed early check in after long international flight. Breakfast was great. Location was central. Room and lobby were lovely. Nothing not to like.
Old world elegance, excellent breakfast, fine complimentary concerts most evenings Evening front desk staff which blatantly pushes guests to restaurants which pay them for referrals.
The staff was very friendly and useful. The interior design was warm and inviting. Breakfast could have more choices, considering that this is 5-star hotel.
Our room was cold
Overall great hotel Non smoking room smelled like cigarettes
Great location, close walking to pedestrian mall. Clean hotel and friendly staff.
location small room
We liked the location and the Staff were very helpful. The staff did everything they said they would do and we appreciated their positivity and quick response concerning the bed.. The bathroom was too small for 2 people. The mattress had to be turned or replaced( not sure which one) because it had dips on both sides. The restaurant was over priced. The one dinner we had was very good and the presentation was beautiful, however, for 2 vodka tonics with absolute vodka cost 34 euro and the lobster salad, while beautifully presented, was 19 euro for 2 small claws and some greens.
The room and the bed was very comfortable. Good location, walking distance to most sights and shopping/restaurants.
Staff was very efficient and Jose, at check-in desk was extremely helpful. I would recommend the hotel to our friends and when I return will book there. Quiet and very relaxing. His recommendations for dining, which we followed, showed me that he listened to what we liked and the recommendation was exactly as we expected. I did not read guest reviews so I cannot comment on that question
The location is perfect. The rooms are small though i have booked a superior double room.
Wonderful hotel! everyone was so friendly and the room was a good size. The front desk was so helpful with anything that you needed. Also, it was right in front of the Agenda train station, making it super convenient to come and go to the airport but I didn't even use the train station to travel around downtown Lisbon or Alfama as everything was within walking distance!
the location of the hotel and quality of its staff and facilities were ideal for our city break
The location is great and the staff were very helpful and always friendly.
The staff was excellent, curteous and attentive. The hotel was clean and the room was frequently serviced. The room had a lovely terrace. We received a courtesy champagne for my wife's birthday - nice surprise. The room, although called luxury was rather adequate in size and in an unusual shape. The TV (both quality and content) needs upgrading.
Really liked the fact they had king size beds. Our room was clean and the staff was very friendly and helpful.
Every one of the staff were very professional, friendly, and helpful. The air conditioning did not cool the room properly. Reported this and they did respond quickly and sent someone to fix. Still too warm though and we could not leave the terrace door open for cool air due to construction next door.
great location and attentive staff.Nice terrace bar and breakfast place. Great location to walk around downton Lisbon. Rooms are nice but on the small size. The hotel public spaces is small, lack of salons, boutiques or restaurant choices.
Location is probably the best you can get for downtown Lisbon Staying at the 6th floor you have the trade-off between a no-nonsence terrace allowing for some nice snapshots and the noise from the restaurant, around 1am and 6am.
Central location and good brasserie on top floor of building. Did not sleep very well in this particular hotel. There was a single large down comforter for two instead of the more usual two. They fixed it, after some explaining on second day.
The hotel staff were very pleasant. They always welcomed you upon entering and leaving and genuinely seemed happy to see you. They helped us with places to eat, getting cabs, and even had a Blackberry charger for me since I brought the wrong charger. The duluxe room we stayed in had a small balcony where we spent some really nice time watching the city go by while we enjoyed a class or port. The hotel restaurant on the roof is a nice touch. Some people complained in other reviews about the rooms being small, but I didn't feel cramped at all. The room included a desk, minibar, and a decent closet with plenty of space as well as a bench.
Good service and the brilliant situation. The seventh floor was closed.
The location was great, the staff very helpfu,l the room very clean Breakfast was not included like it was in every hotel we stayed in Portugal . The parking cost $22 extra. The room had no hair dryer
nice service, polit and patient staff, convenient location and elegant interior decoration
The staff were I found the all the staff were very helpful especially those on the front desk. The hotel has a great position and thou the kitchen was closed during my stay, there are numinous restaurants near to the hotel.
The hotel is very well-placed and design. People are very kind and helpful. The buffet on the 7th floor (with terrace) is very good. Rooms are overlooking the main streets and windows make it silent. It is not a "cheap" hotel, but the quality worth the price paid.
Modern hotel , nice spa area Not very clean ; small rooms different from the pictures on site, the bathroom is practically in the room
Very comfortable rooms, good location. At 99 eur per night, it was a value... with some caveats (below). When I arrived at 7pm and asked for an iron, I was told that they don't have any irons and the laundry was closed. I had a 9am meeting, and the laundry didn't open till 9am, so I wore a severely wrinkled shirt for the whole day. When I left two other shirts for the laundry in the morning, and asked to have them that night (because again, I had a meeting before the laundry opened) I was charged the express fee - and they ironing job was poor. I hate to complain about such a thing, but I was baffled that a "five star" hotel didn't have such amenities. I was equally disappointed by their fitness room, and the slow internet. As it stands, this is not a great hotel for business travel.
very clean as it seems to be refurbished recently. the staffs were also very friendly and always smiling. probably the indoor swimming pool is too small and difficulty to say a swimming pool.
clean room, friendly staff! no iron or ironing board available when the guest manual clearly states one can be provided.
as mentioned above, the staff was excellent. especially the bartender/waiter in the restaurant was outstanding noise from the room above
The decoration The bathroom is so small!!! And the breakfast is very poor, and the staff working on the breakfast room is very slow an somewhat antipathic
very good design, tasty breakfast, good staff nothing
Good location, friendly staff, sufficient breakfast. No room service. Reception insists we have to go downstairs if we want anything.
Very good location, in a walking distance to the city center. A little bit noisy if staying in a room faced to the street.
Everythig is very good in the hotel. Personell is very nice and helpfull. I actually liked evrything in the hotel. no bad comments
really clean and modern. right at the center of the city. the internet fee was pretty expensive.
The hotel is brand new, which is a very good diference from the rest of the hotels in the area The car parking garage is awful, if you have a car don't leave it there.
Very good location, new hotel, execellent conditions, can be considered a 4 star hotel
Everything was new and clean, the staff were friendly and helpful. The location is convenient (sightseeing buses leave from the square right in front of the hotel; also metro station). Access to wireless internet (the signal was strong enough even in my room, which was on 1st floor). I wish there had been a place to eat in the hotel or more restaurants to choose from in the neighbourhood, as I didn't feel like going back to the city centre in the evening. Also, the drains of the washing basin and shower seemed to be blocked. (I stayed only for one night so it wasn't worth complaining about.)
Location was good, room was very clean and bed was comfortable. Paper thin walls! We could hear next door neigbours as well as people upstairs and loud cleaners.
The hotel staff was very polite and helpful (especially in good advicing restaurants!). The location was perfect The details of the room were not well done. The breakfast did not have enough food after 9.30
The location of the hotel, near the metro station and a park. The room was very clean. The breakfast was very good. A bad smell of the bathroom. The sounds heard from the other rooms and from the aisle. The low temperature in the room during the night.
The only thing we liked was the location which was a nice walk to downtown and easy to get to the airport. The room stank and when questioned we were told it was because when the tide is high the river's smells come through the pipes. The room was designed in retro 70's theme which could be nice but was very depressing. There was no room-service despite it being indicated that it is provided. There was no shelf in the bathroom to place your stuff while you showered. There were only about 6 channels on the tv. The room was not cleaned properly.
We liked the design of the Hotel, the relaxed atmosphere,also not too big,that ads also to a good atmosphere;close to Metrostation,so in a few minutes downtown;Staff in general friendly and helpfull.Most likely we will choose the same hotel when visiting Lisbon again. Misleading information:Hotelinfo:a)bar open 24 hours a day, in reality only till 9 o'clock in the evening,b)apart from bar-area not allowed to smoke in hotel,Hotelinfo:do n't smoke in bed ! this does not make any sense ! further:we stored our passports,plus some other papers,etc.at hoteldesk for deposit,which is everywhere the normal procedure;after several times being asked by deskstaff to keep our papers in our own room,we took them back; very strange policy, since no safebox in rooms !
Good location, good staff. Small rooms, old furniture.
That hotel was a great surprise. It´s new, design is fantastic and breakfast was very nice. Nothing.
Good location, helpful staff, modern design, good value for the money
Being the artist I like very much the design of the hotel and the location as well.
the room and the location. The room was fantastic. spacious, very clean, fantastic view(7th floor), good design, fantastic double bed, smoothy quilts, silence. The location was great. 50m from metro station, 100m from aero-bus stop. breakfast time ends too early at 10. At 9.45 there were very few things left. At 10.40 they asked us to leave breakfast-room as they were going to prepare for lunch. We didn't even finish our coffee
I'm 21 and I traveled with my 60 year old mother, and we were both blown away. Such a beautiful hotel. We stayed on the first floor, on the back side of the buiding, and we had a amazing terraces with a couch, 2 chairs, and an umbrella. The room itself was gorgeous. The shower basin was very shallow, so the bathroom floor often got pretty wet, but that was hardly an issue. The workout room was a bit of a joke, but we were on vacation, so it's not like we were going to workout anyways. The staff was absolutely delightful, and helped with everything we asked. Other reviewers complained about how dark the hotel was, but neither me nor my mother were bothered by it. I would recommend this hotel to absolutely anyone traveling to Lisbon. It was such a novelty with fun furniture and great decorations.