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This resort expertly combines family-friendly with luxury. The pool situation was perfect as the little ones have a dedicated area full of slides and fountains while the lazy river and other pools cater more towards the adults and older children. My 2 year-old was fully entertained for several days. This resort offers the full array of dining options from poolside burgers to fancy dining. The staff were super friendly and quick to offer assistance. I would definitely recommend this resort to families traveling with small children who are looking to experience some relaxation and keep the kids entertained. This resort is huge, so there is lots of walking. Bring a stroller for your little ones.
For a JW Marriott, the hotel is "very tired" in need of restoration. The tables in the lobby bar were chipped and in bad condition. The leather armchair in the bedroom was dried and cracked - should be replaced. Towels were not of the quality one would expect in JW Marriott. The standard of JW Marriotts outside of the US is far superior.
I did a staycation here and loved it! I love the location of this resort near the La Cantera Mall and the Rim shopping center. The adult only pool was nice, especially in the morning when it was cooler in the day and quiet. The pool attendants were very attentive in asking us for any orders we wanted. The grounds of the resort itself are beautiful. I love the back terrace as a place to sit and chat during the cool evening. There is plenty of seating to enjoy the scenery. Enjoyed a movie on the lawn one night under the stars, which was also a fun touch.
Very little below arvarage for any resort Vacuum running in the halls st 1:45 am House keeping banging the carts against the walls. Double charged room sevice fee. Served cold food! Overall poor service ! No door man Very slow valet Employees were rude and arrogant not warm or friendly.. Never again will i visit nor will i recomend to family or friends
We were upgraded to the VIP floor! It was wonderful! Great breakfast!!! The staff were incredibly helpful and accommodating. View was amazing. The weather was cold and there were only 4 people in the pool. The water slide was scheduled to open at 10:00. I asked a young man (staff member) walking by if it would open as scheduled. It was about 20 minutes to 10:00. He kindly offered to open the slide at that moment. There were s'mores in the evening. We parked in self parking. The very attentive attendants took us to our car in a golf cart, which was really fun for our daughter and an extra chance to enjoy the views!! Wish we would have had more time to enjoy the resort. Next time we will stay longer. Some reviewers said resort was looking old. We thought it was fantastic. After renovations this resort is going to be out of this world!!! We ate at Francesca's. The food wasn't anything special. My soup was cold. I said that my daughter and I would share a burger, the waiter split it for us and put it on two plates! That was a nice touch. I am picky and generally don't like restaurant food, so others may find the food good.
Valet almost tboned my car as we were driving to self parking. He pulled out of their drive so fast. Was difficult to get the front desk personnel to pay attention to us. There were always multiple people staffing the front desk, but they would avoid looking at you and would not offer assistance. Twice I had to interrupt two front desk employees talking to each other in order to get assistance.
The hotel was absolutely beautiful. The surrounding landscape was beautiful to view. Actually breathtaking from some directions. What we didn't like...the beds were too firm. Had a hard time sleeping because of it. Also if you don't plan to use any of the amenities, don't stay here. The reason why I say this is because you are charged high resort fee. We never used any of the amenities and had to pay this fee. The valet is a separate fee. If you park yourself its a very long walk from the parking lot to the entrance.
Fantastic view of the hill country, with excellent pool side service. It took housekeeping almost the entire day to clean our room. One day it didn't even get cleaned!!!
The pool setup was great. Our kids had so much fun playing on the waterslides at the pool and loved the s'mores at night. Even though there was plenty for the kids to do, it was still a great spot for adults, too. Had a wonderful weekend and would definitely go back.
Fabulous facility in a beautiful setting. Friendly and efficient staff.
The silly expenses, resort fee and valet and etc. !
Lazy river awesome Low season in guessing so they were running with a skeleton crew, also drinks were outrageous at $12 a drink no fresh mixes all bottled mixes. I feel for 12 you can give me something fresh
Great Family Resort Needs an upgrade....low value for what you pay!
Beautiful scenery and quaint. Rooms were nice but the walls seemed thin. I could hear people talking in the room next to me and through the door way to the next room made it even clearer when they spoke.
Loved the pool and lazy river. Staff very friendly. very relaxing I could see this place being packed with kids and families on weekends and summer holidays. It was great for mid week off season.
Staff was great and service was responsive. The Pool and Lazy river was good fun. Beds were not comfortable and rooms were small. Brunch was delicious but facilities were dated.
The hotel was awesome! Very relaxing and lots of activities to keep you occupied. I wish there was a little more pool activities for kids. The pool was very crowded and not enough space for little ones to play. A splash pad or water playground would be very nice!
very nice for a reasonable price. Room service was phenomenal self parking here sucks
Great location next to la cantera and the rim. Room was nic and very comfortable. Everyone we spoke to was complaining about the elevators. They we so slow we had to take the stairs up 5 flights to our room most of the time. The staff was using the main elevator for room service as well making it crowded when you did finally get on. The pool isn't great and the food and drinks are way over priced for what you get.
We loved, the night time. All of the lights, the walking around the grounds was very pleasant and very enjoyable. We very much enjoyed two of the on location resurants and of course, "Georges Keep". The pool area was very clean and enjoyable.