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I was made to feel very welcome from the moment I arrived. It was so nice to be shown to my room which was very tastefully furnished and comfortable. Standard of food and choice was very impressive - excellent service from arrival to departure.
Very good quality of food both for dinner and for breakfast Nothing
Good Breakfast Room was advertised as a double, but with access to only one side of the bed this was not suitable for double occupancy and was cramped for unpacking etc.
The staff were very friendly and helpful the hotel itself was very clean and smart in all aspects. The best three star we have stayed in .
The breakfast was excellent and the staff very friendly The en-suite bathroom was a little shabby
Friendliness of the staff. Also more than enough staff to cope. Standard of food. Conveniantly located for what I needed. Bar area too noisy to be able to have a quiet chat.
The location was very good, the standard of equipment within the room was very good. Black hairs in the bath and on the floor in the bathroom, the noisy extractor fan from the kitchen, the very poor quality of the breakfast, which was pointed out to the receptionist, but i have never heard from any one regarding an explaination or appolgy.
Breakfast was lovely and staff were friendly Room was a bit hot and bathroom needs updating
The food is superb and the atmosphere in the hotel is relaxing. All the staff are very friendly and helpful We would have preferred brighter lighting in the room - with only one reading light and very low room lights two of us couldn't read at the same time
Staff freindly but unantrusive,resturant very good,on the whole a realy nice experience. Nothing raely.
location and pool
The hotel was warm, friendly and clean. The breakfast was particularly good as it was cooked fresh.
It was convenient to the M62 The Television did not have cefax, Breakfast was extra
The breakfast choice was very good The bed & pillows were very hard
Easy to find, be easier if direction of travel on M62 was mentioned Radio facility did not work
The calm air and proffessionalism of all the staff, made me feel very welcome and secure. The checking out time could have been a little later at the weekends.
The hotel was quite good in all areas I thought the quality of food for dinner and breakfast was very poor
Really helpful staff Hotel is shabby and needs updating
Hotel location close to city and highway
Well mannered helpfull staff.Good facilities and set just out of town away from noise.Good standard of cleanliness Menu in restaurant not very accomodating.Not a lot to choose from
helpful staff, lovely and warm on a freezing weekend, comfey beds, and central to city. no bar, but reccommended great real ale pub 5mins walk away.
Attentive and eager to please staff. Good breakfast Central location makes for easy walking to town centre Some aspects of cleaning.
Very central, friendly staff. Comfy room. None whatsoever
The staff were extremely helpful, polite, and welcoming on every level. the rooms were very warm and very clean, and we had an excellent nights sleep. The breakfasts were freshly cooked to order and there was plenty of variety. The hotel was very close to the town centre.
The staff were very welcoming and helpful eg we were able to leave our luggage and pick it up later. The room was clean, quiet and pleasant and the facilities good. Nothing...all good
Pleasant staff, comfortable room. Good breakfast, good price. Central location None
Hotel needed some TLC around the edges but staff very helpful. Good value. Furrniture in the room needed updating.
Good breakfast, excellent staff, clean and comfortable room. No bar or lounge.
I found the cambridge lodge to be in great location, staff friendly and room very clean and comfortable
The staff were excellent, made sure everything was to our satisfaction. Nothing
It was lovely & warm The shower could do to be a bit more powerful!!
Close to the event we were attending at Brockholes and the warm friendly atmosphere. Noise from upstairs and outside car door banging.
The area and appearance
restaurant was great didn't like the shower in my room as it was set up for a wheel chair user so didn't go up very high.
The cooked Breakfast was warm / cold
The bathroom The attitude of the receptionist
The room was very clean and the beds were fantastic.
the room it was clean and tidy and comfortable
Lovely hotel, staff very nice. very good value for mony especially as breakfast was included in the price.
Quietand it has a very good restaurant.
no one rushes you food ha improved we were fine but others were maoning how long it took to get the eggs for their breakfast room 101 we had we arrived about 20 hundred hours window had been left opened net curtain was out of window and wet and heating was off we were tired and cold after a 6 hour journey my husband had to climb on chair to close window and he manage to turn heating on fire alarm went off when in bath but no one annouce it was false alarm got out quickly and then fire alarm went off
Size of room and bathroom as well as comfort staff very helpful
prego restaurant small room
It was a delight - in a great situation in the woods which made it easy for doggy walking. I and my dog were made to feel very welcome
Relaxing atmosphere and enjoyable pool and jacussi Poor service at breakfast opened jams at table not informed of breakfast routine
The spa is great and the evening dining was nice. Lovely location. Room was shabby and in need of serious TLC.
The total relaxation, the beautiful surroundings, the restauant was excellent and apart from the private hot tub not working on the first night everything was perfect.
The staff were excellent as was the quality of food. Unfortunately the weather was poor during our stay and the roure tot he hotel from the lodges was waterlogged.
The rooms were ok. Hotel is very dated, my shower did not work and breakfast did not start until 7.30 meaning that as I was travelling on business and had an early start I could not eat breakfast. They did offer some toast however.
fair prices in the bar jack johnson music all the time. petty i know but it get to you in the end
The staff were unfailingly friendly and efficient. Also, the accommodation is very unusual -- my room was in a superbly built log cabin within the woods about two minutes walk from the main hotel building -- great facilities (free wireless Internet, swimming pool, gym) and sense of tranquility. The food is excellent too -- I ate in the bar and in the restaurant and both served reasonably meals of an unusually high standard.
Intimate, romantic, relaxing. Food was amazing as were the views and the room. No slippers in the room enquirer about them twice as they. Were on the booking. Only confirmed to me on checking out none available but got surcharge on room service escorted which made up for it. But a phone call or visit to the room with an update would have helped
The bar / restaurant Cleanliness and heat of room!
very clean, good situ off M62 food was Ok not brilliant
it was convenient for our travelling, clean tidy and friendly just that the leisure facilities were not open
I liked the swimming pool and suana facilities. The staff was also very friendly and the it was a very good value for money. the furniture and decoration (particularly of the room) was not up to the normal standards of Holiday inn.
The pool and gym facilities were an added bonus and very good. We got upgraded to a larger room but unfotunately it was a smoking room - to be fair, as we were only staying one night it wasn't a big deal but it would have been nice to have been asked if we minded being in a smoking room as we would have declined the upgrade.
Convenient, comfortable and plenty of free parking unfortunately there was a smell from the drains in our bathroom
Leisure facilities Price of breakfast!
staff really helpful and friendly standard of room service food disappointing especially the childrens food. Also the attitude of the ? hotel gym members a bit brusque.
Due to the fact that the swimming pool was closed and my collegues from work booked the same rooms at the same price but included breakfast and ours did not I rather hoped that a discount would have been offered
The gym. Does not strike me as being particularly worthy of the difference in price when compared to a Premier Inn, which has more ambience in their Beefeaters/Brewers Fayre (attached) restaurants.
excellent accessand staff
Plenty of good wholesome food in large portions. The room was far too hot and a little noisy.
the food was lovely and staff very friendly. n/a
friendly staff who changed our room from the attic area to first floor rather old fashioned and dowdy
very enjoyable. The hotel provided a fine menu for an evening meal but what impressed me was the attention to detail in the room. No
the hotel was very central & on site parking was available, the breakfast was perhaps the best "english" I have ever experienced the room was a bit small & dated
Friendly staff, good beer, big breakfast (couldn't eat it all), excellent location for Picturedrome i.e next to it! Car park is a bit tight but I managed to squeeze into the last space. Anyone arriving after me would have struggled.
Chosen on the net No
the meals were great
very central, easy to find, food was very good and reasonably priced. drink prices were more expensive than other establishments around this area.
The hotel met all of my expectations no
The location of the hotel and the attached restaurant are the main attractions for us. This was our third stay at the Briar Court in as many months and we use it as a convenient stop-over enroute between Essex and Fife. There seem to have been computer related problems with our reservation made via Booking.Com in that the requested rear-facing ground floor rooms (2) were not available due to "weekend cleaning staff leaving some rooms unprepared." This minor issue was resolved to some extent but I got little sleep that night as the allocated room was facing the busy main road.
The staff were very helpful
Very nice hotel that is close to town and just off the motorway. The room was very clean and nice hot shower - all added up to a great nights sleep - topped off with a great breakfast.
I wanted a comfortable room in pleasant surroundings and quality food. This is what I got. No.
We were very impressed with Chris on Reception. He could not have been more helpful in sorting out a room for us. All staff were very courteous and we enjoyed our stay with you.
Rooms really had a fresh smell The wifi internet connection only works at a few rooms, access is arranged in a old fashioned way.
The breakfast facilities were very good, staff were efficient and the full English breakfast was excellent Loose toilet seat. Faulty radiator valve,.
Staff very good, the hotel was spotless and the service was very good The Matress on the Bed in our room was very uncomfortable causing us to wake on and off all during the night
Easy to find and a very friendly reception Pillows were very uncomfortable. Radiator was either full on or full off, making room either too hot or too cold. No restaurant in hotel - only the Italian linked to the hotel, which had a 1 hour waiting time.
I find the guest house comfortable,value for money easy to find and suitable for my needs at the time. Clean, quiet and comfortable
Easy access to the City centre, but still off the main track. The room/hotel was too hot for comfort.
Low cost My room was on the ground floor near reception. There was very little sound proofing so I was woken several times in the night. Choose a room further from reception.
Excellent power shower in the bathroom! Walking distance to town.
Larger than average sized modernised single room with upto date en suite facilities (not always found in Victorian Guest Houses) Front room overlooking busy road so some traffic noise disturbance late night/early morning although was not a particular problem.
Good staff, close to town centre, clean and comfortable
Friendly and helpful.
Fantastic warm welcome by staff Loud behaviour of other residents at 11:30pm and 06:15am
Friendly staff, although a bit quite on a Sunday evening. Nothing
it was ok friendly staff heating and the loss of power on the last night of my stay
Accommodated early arrival (11:00am) from Airport after overnight flight. Friendly, cheerful, and very helpful staff. For us this is the primary thing that defines the hotel as a place we'll return to when in the area. Located close to M62. Excellent green space in hotel grounds. Accommodations fairly dated but kept well maintained and clean. Quite a bit of ongoing renovation in the common areas while we were there. Staff were taking special care to ensure guest safety and minimize any inconvenience. One of the outer pair of doors on the main entrance had a faulty closing mechanism and people entering and leaving were not closing it manually. Made for a chilly experience getting in and out (January in Yorkshire).
Ease of access from motorway. Price
Convenient for the occasion we had to attend Unfortunate about the noise from the adjacent motorway. No lift to rooms. Not able to have dinner there on Monday evening
Staff were very pleasant and helpful. Rooms where ok and clean, although you couldn't hear the motorway with the windows closed you were always aware it was there. Nothing in particular except if it had been summer and you wanted a window open then the noise of the motorway
Location. The hotel needs a lot of updating and a freshen up as it looks very tired!
nice bar; pleasant staff; pleasant rooms; nice food lumpy pillow
we were made very welcom as soon as we entered the place the freindly service and wonderfull staff
felt at ease as a lone traveller. My room was at the top in the corner and the windows did not open at all which felt a bit clostraphobic and unsafe. All of the services eg.room service was not displayed in my room.