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Location, public areas free wi-fi , also public areas beautiful. Reception staff rude, and unhelpful. A very bad smell in room all week. Sun only shine on balcony for 10 mins a day. Requested Sea-View, tried to charge me extra, even though this was never mentioned when booking. At breakfast in restaurant, cups and glasses allowed to run out, never replaced. And surfaces not wiped.
Very relaxing, close to lovely beach, short walk to main resort , relaxation, relaxation!!!!
Food popup ads, using internet connection it drove me crazy. There was no No live Euro 2008 matches shown n the hotel. I had to watch in bare outside the hotel even though they told me there will be euro2008 in the hotel when I called them before I booked.
all inclusive food was great, lovely clean beach and hotel, very friendly staff Having to pay for sunbeds and parasols at the beach while being on an all inclusive holiday
My fiance and I were very impressed with how well the staff spoke English, and other languages, that was a big help. We also liked that the hotel had a listing of things that we could book to go do. I would recommend the Jandia trip, and deep sea fishing. The hotel is right on the ocean and just a 10-15 minute walk up the beach to a lot of different restaurants. I think it had to do with either the weather or just what side of the island we were on, but it was very windy. It was less windy on the south side of the island.
The Food was fantastic and very good value for money, so was the evening entertainment While the hotel is very new, the bath had rust in it which was very off putting so I kept covering it with a towel and the washing line outside was broken which was very unsightly
pool area slow service at bars some staff more competent than others !
The food at dinertime was often cold. The employees weren't aware of each others ways of working. For example. The emloyees in the bar didn't know where you can get your towels?
Very clean hotel, outstanding food, nice pools, good localisation (in the middle of Fuerta), nice hotel beach with lagoon, lovely and quiet garden Close to the airport so sounds of planes flying just above the hotel was little annoying especialy in the morning, beach with no waves
The very good selection of foods, including healthy foods
Loved the beach nearby. Loved the town nearby. Lovely pool and brilliant childrens entertainment. Food.
we liked all aspects and all enclusive
friendly staff especially the entertainers, spacious rooms, excellent choice of food in the buffet, champagne reception The spa needs more facilities- separate showers and more than the two saunas available.
Friendly reception Buffet presentation was certainly not 4*. Take more care, exchange dirty plates, caraffes etc. If I book 4* hotel I do not consider the offer to book an upgrade to better all inclusive apprpriate!!
I liked the hotel, very nice appereance. Well choice of meals. There always were fruits Rather far from the beach. Swiming pools are very cold in winter
friendly staff. value for money.
Excellent location and facilities with helpful staff. Close to airport and local facilities. Car hire available on site and next to very large shopping centre.
Really liked everything, location, beach, hotel! Would definetly return!!
Location of hotel, cleanliness of room. We stayed in Junior Suite with our two young children (age 1 & 3), room was perfect. Entertainment at night was also good. Not enough staff on in dining room to take drinks orders at night. Swimming pool was supposed to be heated but was not.
the frendliness of staff all good
The facilities and servces were very good, with the room cleaned daily to a high standard and we found the staff flexible and very accommodating to any requests that we had
A very enjoyable stay. Bar staff very friendly (muncho) but not overly so. Some of the sunbeds were uncomfortable and needed replacing.
Location and swimming pools Our room. It was awful. We spent a whole week looking into a shopping centre wall. We asked to be changed but they could not. Make sure you never stay in room 528 or 529
The breakfast was splendid. Furthermore we liked the friendliness of the staff and the all-in formula. There were small renovation works at the swimming pool (Nov 2010). Hotel Management apologized for this, and in the end we understand that this needs to happen in low season.
The breakfast was excellent, the evening entertainment enjoyable and the location next to the beach and shopping centre was perfect. A minor point, but we would have expected some comlimentary bottles of water in the rooms
Hotel was lovely, staff were friendly, welcoming & approachable & food was good. Pool area was really nice too. I didn't have any complaints
A well appointed small hotel with 5 star amenities but a 3 star restaurant. Hotel did not live up to its publicity of service and food. The food was poor. No service at poolside.
if you want peace and quite a game of golf, good food and attention 10mins from airport, and a mile away from the tatoos of caleta de fuste this is your place
Very good place for rest and golf not far from the airport. They need to have their own shuttle to the beach. There are some points to improve...
A beautiful andalusian style building with a typical cool courtyard. Exceptionally lavish and tasteful use of wood within the interior. Certainly the most elegant hotel on Fuerteventura. As they also used brass extensively on entrances and most internal doors, it is regrettable that they are occasionally washed but never polished. Oh for a tin of brasso !
This is a little treasure, walk in and you are transported to a centuries old Canarian Mansion (even though it was built just a few years ago!!) a haven of good food ,good golf,good pool and the staff are simply superb. the playing of musak just spoilt the things a fractionand if you have a fear of birds this is not the palce for you as there are many nesting around the hotel
Very good room, clean and comfortable. Nice views
The same breakfast everyday:( After 10 days of staying I couldn`t stand the same poor food day by day. Rooms comfortable and well situated, but be careful if you don`t like the noise of the road the hotel is just next to the road. Be careful!!!! The manager decided to charge us for ten days of staying in advance. He didn`t tell us a word. The moment I wanted to pay by cash he said he had already charged me... I had a lot of troubles of getting my money back
Friendly reception Breakfast facilities marginal
That was great. Staff was very nice and helpfull, location was very good! just next to the port. little bit noisy but it's ok.
convenient centre to tour island by hire car,hotel cafe ok breakfast and fir-priced evening meals. Nothing wrong with the hotel but Puerto del Rosario a very scruffy capital
Very good location in Puerto del Rosario. Nice view on harbour from the window. public PC in the entrance hall was infected with spy- and ad-ware.
Very good value for money: the hotel looks very good inside (much better than from the ouside) -- we could tell than the rooms had been fully refurbished very recently (wooden floor, perfectly looking bath tub, etc.). Very friendly staff, whether at the reception or breakfast buffet (they even cooked an omelette on our request). The location is good, by the harbour bay but in the city center. Rooms are a bit small, no swimming-pool.
very beautiful island...nice weather during 21.12.2007 - 01.01.2008 you need a car to go to the beaches the WEB is very bad and expensive...if you want to check the web in a daily basis forget it.... price is ok in relationship to others WEB+cleaning+pool cleaning
The only one thing was the receptionist as she was trying her best to make all be as easy as possible. The Hotel is in bad condition, doors are not closing properly to my room nor entrance. Facilities inside are like from 60'. In my few days stay they clean my room only once.
The room has what an "apartementos" needs. If you wan't to do anything other than lying at the pool side you have go 2 km away. This even includes restaurants - at least for the time being, a lot of construction is going on at the location ("nueva horisonte").
Very nice, super price :) Good for people who do not have big demands and big money ;) But remembre, it is not ***** Hotel. I
I love the hotel.We stoped there for a fifth time, but we found that the shop that is in the hotel was almost empty, food choice was poor in the restaurant , but still good taste. It is nice hotel to stay if you want to have a very quiet holliday on your own or with family, there is nothing going around. Just bar open in the evening. Good for family with small children, staff very nice and helpfull. I would come back. Swimming pool for children was very dirty for the whole week, no one bother to clean that. Brrrrr
staff very helpful
it was easy to find hotel was good enough but we did not like the area, wont stay there again on account of that but it was very convienent for our stopover to the airport
The price, receptionist lady's smile, well equiped, It wasn't
Met our needs for a short break to visit friends
During my stay at these family orientated apartments I relaxed by the bar in the pool. I also enjoyed sunbathing by the three pools. I enjoyed the family entertained and the enjoyed the food. There is loads to do in these apartments. They should be ranked higher than two key. I am fussy. Staff are great and very child friendly. Kids club brilliant. Nothing bad to say about this hotel. Taxi to the centre 3 euro and the taxi service is brilliant. You only have to wait 5 mins if even. thumbs up...... The apartments were clean but the maids didnt come everyday but when they did the were good. Think they come about five days out of the seven, which is good but when you travel with kids it is nice to get clean towels and that everyday.