The hotel owners are friendly and warm welcoming. The breakfast buffet had a great variaty to choose of. The room had free wireless connection and the location was quiet and relaxing. I arrived with a group of 8 people and we all have been very pleased with our stay over at this hotel.
very convenient, good value for money, nice breakfast
We enjoyed the friendly welcome with no detail too much for the owner.He went to great lengths to help us settle in. He also advised us about the area and means of local travel. There are no negatives only big positives!
The stay at Birkenhof was wondeful and relaxing. The location is remote from town, so there are no traffic or other noises to cause disruption. The owners were extremely helpful and attentive. I have no hesitation in recommending this establishement.
Excellent service and a really big room. Ugly environment and we couldn't leave a window open because of the nasty smell in the air (pigs?).
This is a wonderful hotel. I would recommend it to anyone. You need to have your own transportation because it is a little out of the way but the area is beautiful and well worth the drive. Their restaurant offers great food and song. We plan on going back the next time we are in Germany.
The hotel is a country hotel which suited our purpose. It was comfortable and friendly. The proprietors were helpful. The food was good. No
The location and landscape. We got a big apartment with lot of space. Ferry quiet. Poor cleanness, dated furnish , lot of mosquitos, Not what you aspect of a 3 star hotel. A bit messy.
The room was nice Hotel staff was nonexistant, Restraunt in hotel is only one in town and was closed both days, Credit card machine did not work except using a EURO card. Was asked to pay for our stay late at night. Complete disappointment in our stay there. When we checked in I had to track down someone in the kitchen to get a key to our room and never saw another employee the remainder of our stay including at breakfast.
A very comfortable hotel, friendly and helpful staff. Isolated but in a beautiful village that is surrounded by forested valleys.
I arrived early,but the staff allowed to storage my baggage into the hotel. There is a mysterious picture on the floor in a corner of the room.
There was a great selection for Breakfast. Large rooms, good location They made me pay in cash, I was told from this site I could pay by credit card
it is an old house in an old area it is an old house hence no elevator
Staff were friendly and helpful. Good location. Curtain required repair. Television badly located in room.
Everything was excellent,
It had an interesting flair, the the lower floor with the breakfast room and to some extent the stairway displayed some classical flair, 19/20 century. The lady who was there in the morning was very friendly and very attentative. No phone in the room. Only a little phone booth in the hallway without a number for this phone available. Since after eight there was no one at the reception, no one could call me. The main entrance door closes with a really loud bang if you don't close it slowly. It kind of shakes the whole building which is especially disturbing at 1 AM. The group of drunkards coming home early in the morning and letting the door slam did not help.
A lady was very kind.
Good personnel The hotel is under reconstruction and full of dust! Getting to my room on the 4th floor (no lift) meant climbing through a construction zone! I have asthma and a broken rib. This was a painful and unhealthy experience.
good localization, good breakfast, silent lift and room without dust
Very comfortable, lovely courtyard, close to Altstadt and other attractions. Friendly staff and good breakfast.
Very helpful receptionists, good clean room, excellent breakfast selection No air conditioning so may be hot in summer
food very good and the staff could not do enough for you. nothing at all
I was pleased that we could have a nice meal in your restaurant, considering that we arrived on a Sunday evening; the dinner was nice and the "Bediening" very friendly. Thank you!
Good locqtion, excellent service, clean, great breakfast No
location The hotel rooms was a bite distressed/hot and noisy
Good breakfast with everything you could possibly want, including sparkling wine, fresh fruit and freshly made eggs and bacon. The room was comfortable, but nothing special. On the Sunday the staff seemed to disappear, which was more humorous than annoying. At breakfast there was confusion as to where one could sit and where the fresh coffee was, but when asked the staff were always friendly and helpful.
No good internet connection
Friendly and efficient service. Outside terrace for breakfast and dinner.
It's very good hotel. I like it. The air conditioner was missing.
No easy internet conn.
I liked the profesional treatment and the spirit of the hotel. The stuff was very helpfull in all the subjects!
Overall impression was good. The last day of our 3-day stay there was no Interned connection in the whole hotel. It was not corrected the next day as well - in my opinion it is not acceptable for a hotel in this localization.
It is clean and quiet. There is no lift. We have to carry our luggage to go upstairs.
I llike the comfort, the breakfast and the hotel facilities. When I made my reservation online I checked not smoking room. In my check in I was given a smoking room. Of course, the reception clerk changed the room, but he said the hotel is not obligated to follow the guest options.
Staff was very hepful and polite, hotel was very clean
Personnel were very helpful, and breakfast was very good. No elevator, therefore not handicap friendly; outrageous prices for internet use.
The room was spacious, the breakfast was very good.
confusion and expensive brekfast expensive brekfast 15 euro person in not came again
It was clean and quiet. Room was small as compared to others I stayed in. Did not like twin beds separated. Breakfast was good.
Staff very friendly and efficient Poor location if you want to go into the city
you need a car if you stay there...
the breakfast guests have to pay for the htel parking
Very clean and comfortable. Right in the centre. Need an alarm clock. Also can be a bit noisy from trams and people out late at weekends
The hotel was conveniently located. The room was very large and clean. Overall we thought it was a great value.
Friendly staff with excellent command of multiple languages Nice shower with great water pressure
Everything was great. Great location.
Room was very pleasantly decorated. Just across street from Hauptstrasse to walk in old city of Heidelberg Hotel garage was a little difficult to get in and out of.
The hotel was "Perfectly" located close to everything like public transport,old city,restaurants,shopping and also easy access to main attractions of the city. The rooms were clean and large,staff friendly and concerned about our satisfaction and needs.I Would give this hotel 10/10 None actually.Just that carpet was not clean in some places, we could see dark spots.
I thought that the staff was tremendously helpful and very knowledgeable. I enjoyed breakfast and the overall cleanliness of the hotel.
great location, the room is big enough for us, and the internet work very will.
Room was large, neatly decorated and had a very modern large bathroom as well. The room was consistently hot and when you try to cool it off by opening the windows you were faced with a smell of burnt food mixed with cigarettes from a restaurant next-door. Do not stay in a room facing the courtyard. Our room was 126, which was particularly bad. Additionally the hotel walls appear to be very thin and we seemed to be able to hear noise from all over the hotel.
Excellent position, nice staff and comfortable room. Very good bakery really near the hotel with buttered pretzels!
We battled to find the address
Overall cleaness of the hotel Tv was not working.
Staff were very friendly and accomodating and the on site Bistro was very good, with reasonable prices and good service.
Every room has a different design. Nice and friendly staff. Good breakfast buffet.
Hotel staffs are really nice! And I like the breakfast there~ keep it up!
very nice staff, lovely rooms
Fantastic atmosphere - a real pearl of a hotel
The restaurant is good. Hotel is oriented towards local German travellers. Staff spoke very little English. Not much guidance available for planning city trip.
Hotel was clean and tidy. Also had good character.
Restaurant is really good. Apartment is huge, lies in a very quiet part of Heidelberg. Very friendly staff Rooms needs to be updated. Bathroom is outdated, and does not function properly. Price is too high
i only liked the view there 1. when i first arrived no one check me in. 2. i wanted the check out befor my departure date and they did not agree to setle and wanted me to pay the full amount. 3. they do not clear my apartment unless i tell them so and if i was not in it they just tidy the beds an go. 4. they came to the appartment and tok all my empty water bottels without telling me. they told me that the internet cost 3 euro per day and then they charged 10 euros. they told me when i ask for a washing machine that it is ok to use theres and when i put 2 load they told me it is 15 euros per wash.the owner told me to change my departure date so that booking.com wont take chargers for my full stay. the rooms are too small. there are no window shutter and it is noisy.
Nice hotel, especially the inner courtyard is very peaceful and a blessing on hot and humid summer days (coupled with the lack of A/C in the rooms). They say it has been renovated 2007 and you can definitely see that! The fact that the staff includes one French and one Italian waiter sure increases your chances to communicate (they also speak English). Very nice staff. The hotel is rather far away (>40 min walking, trams get you there rather fast, though) from the historical city center. But it is somewhat close to the Cancer Center and that's what mattered for me. There's not much variety in the breakfast menu (without being too scarce, either), but I understand that for a small hotel it's hard to have too much of an offer (and just a handfull of customers).
Friendlyness Parking your car is a nightmare
Small friendly family operated
Our room was large and light and pleasantly decorated. The bathroom was okay, and it was only a 23 minute tram ride to town (plus 5 minute walk to tram stop). Staff were pretty friendly and the restaurant was nice/somewhat plush. The area was a little industrial - Leimen is a bit of a whole in the Earth but it is very handy and the surrounding villages are nice. Given the roomy hotel and the nice development of the hotel grounds, you would have to otherwise pay a fortune for a similarly spacious hotel that wasn't in Leimen (there is nothing all that wrong with Leimen, it is just not as nice as much of the rest of Germany).The cuisine suffered from the typical lack of imagination when it comes to preparing gourmet food (i.e., the dogma that nice food needs to have one, or all of the following, in it: wine, meat, or goats cheese!). If you are a vegetarian wowser (as we are), maybe you should eat in town (though perhaps not in Leimen).
Room was so beautiful! Staffs were so kind. no freezer...
I loved that our room had a balcony that looked onto the courtyard NA
The spa facilities were good. The environment was quiet. The breakfast is OK, but a little bit overpriced. The day after the first night, the room was not done. The whirlpool in the spa area are not free of charge, although on the website it is indicated that the spa facilities are free of charge for hotel guests.
Good value for money, good size rooms, comfortable beds, quiet location and a very nice restaurant.
Nothing was too much trouble for the Staff. Due to the lack of Air-Conditioning in our Room, they cheerfully provided a Fan when we requested one.
The rooms were spacious and clean. The property was elegant and comfortable. The staff was friendly and helpful. Nothing really negative. The location is a little bit weird since it's next to a ciment factory, but that did not have any effect on our stay.
Nice hotel, good service.
The hotel was new, the room was very clean, rather big for Europe and comfrortable. Spa fascilities were great. No airconditioning - it was hot and the hotel shoudl have AC at least during the summer months. Lack of at least a small pool in the spa to cool down. Must be a perfect place toi relax during cold weather months.
I just needed a place to stay for one night on a business trip, and this hotel was perfect - excellent location, and good value for the money
Very reasonably priced, conveniently located, clean room, nice breakfast. I did not have problems parking, although I parked on the street in front of the hotel (I believe a private parking was also available). Do not expect much, but is very suitable if you will only spend the night at the hotel. Although the place of the hotel is very convenient, be aware that it is not close to the city, unless you drive by car (I don't know public transport options). If you arrive at the hotel in the evening, be prepared that the staff will be dealing with customers at the restaurant. The staff serves both the reception and restaurant at the same time. Internet may not be accessible from the rooms, but you can sit in the coaches in a lobby, and access internet from there.
Very comfortable. Simple but cosy. You probably need a gps to find it if you don't know the area.
Previous question - if you mean all accommodation in last year.
Quiet zone, car park included, good continental breakfast, friendly staff eager to help Some parts of the hotel smelt like no-one had stayed for a while. Once the water is left to run and the windows left to open for a minute or two, the bad smell disappeared.
Courteous, friendly and helpful service. Good food.
Value for money for the comfort we're staying and the owner is very cute. The pictures in the room.
Nice, comfortable, and affordable. Good value!
Rooms were nice and clean and not too small. We even had little chocolates on our pillows when we arrived! It was a very nice hotel in a good location. Would stay there again. Pillows were really thin.
The hotel is well located in the city center, and it's in the middle of the shoping center and other important sites in Heiselberg.
Good location (about 100 m from the main plaza). The building seemed to be recently renovated. Staff was nice and friendly. Wireless internet connection did not work well, though it might be due to my computer. There was no elevator so I had to carry a heavy suitcase to the 4th floor by myself.
proximity to oldtown compared to other hotels the breakfast was very basic
It is a good location. My wife and I found this b/b a most depressing place. this is not a hotel, just a very bad guest house. reception and dining room compares in size to a fone box. no lift. terrible climb to top floor. inches of dust under our bed. poor breakfast. flash gorden tv with 3 channels. no reception after 8pm. if you need something or you loose your key your in big trouble and you will not get a contact fone no. for anyone. we could only get 1 key on check in.
Family hotel feeling. Very quiet.
It is very close to the center. Like a family hotel... Parking place is terrible. and very expensive 25 Euro for 1 night.
Very close to shops and transport but on a quiet street. Only short walk from the river and the castle.
good location, extremly friendly staff
The location of this hotel is good. However, it is not possible to park a car besides the hotel. Also, there is no lift facility.
The locasion is good, the staff was excelent and frindly, what do you need more?
Super nice staff
Staff excellent,very helpfull. Breakfast great,lovely setting. Location perfect right in heart of old town.Parking on site. Wi Fi kept dropping out,staff tried hard to correct the problem.
Friendly and helpful staff. Superb breakfast. Nice rooms. Great location. Just off main street. Highly recommended. Nothing.
Staff were always attentive and friendly.
breakfast bathroom a little bit smealy
This was one of the best hotels I have ever stayed in and I will definately be staying there again when I go back to Heidelberg. It was spotlessly clean, comfortable, well equiped and the staff were really nice and very helpful. It was also in the perfect location and although it was just off the main shopping street (Hauptstrasse) it wasn't noisey. I can't recommend it enough. Nothing.
friendly staff; parking facility; excellent breakfast; location; n/a
Everything about this hotel was excellent. I especially liked how my room opened up to a charming little roof garden (even though I couldn't use it). The staff were also exceptionally friendly and helpful.
Great breakfast, room size was small, but no smaller than a typical B&B in Europe. WiFi worked well in our room and down in the lobby.
Good location with parking, good breakfast. nice room
We received a good welcome from the staff and had a nice room, though the en-suite shower and WC was tiny. The breakfast buffet was good. The website mentions a restaurant. This was disappointing. We had a meal on the first night. It was a set menu, without any choice offered.
Very charming. We got the true flavor of Germany by staying here.
We were warmly welcomed. We had difficulties to get there by GPS but the direction by phone call were very helpful at late time in the evening (2200). Beds were comfortable and breakfast was nice and neat. Environment was gorgeous for early morning hiking
silence too expensive for this kind of hotel
The dinner was excellent and service, too. Wonderful view of the Neckar River
Beautiful setting and a castle tour to boot. Tremendous views and attractive room
We chose this hotel for the age and atmosphere and that didn't disappoint.The hotel rooms are below the crumbling castle up a narrow road. There was a great view of the river out of the window. Very helpful staff. Lovely walks around the forest surrounding the hotel. the internet was free You are expected to pay for admission to the crumbling castle.