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Comfortable, clean, free shuttle, value for money.
Friendly staff, free shuttle was on timeboth ways, very clean, very quiet. The buffets were awful. Tasted like processed or out of a box food. Not worth what you are charging. I would return but I would not eat here.
The hotel was modern, clean and the staff was excellent.
Freindly staff, great value, neat and clean.
Very comfortable and ideal for Madrid Airport. Transfer also very reliable.
Excellent hotel at an excellent price. The van for the airport shuttle is small, so sign up early. New, nice and not expensive.
We toured Spain and stayed at 5 other hotels and hostels, and found this to be the best of them all. Providing the bufett was welcomed after a long day on the road
All very modern, friendly staff A little bit far from the airport, but they have a free airport shuttle service that is very good...
Shuttle service,helpfull staff.
We stayed in Avant Torrejon for one night during our long trip. The hotel is close to the airport but you can sleep well and rest, because you don't hear anything.
Hotel was very clean and staff tried their best to help us The hotel is not in a central area hence you need to take the hotel bus to go to the metro or airport. However the hotel bus was very efficient
breakfast was a bit meagre- toast, juice and coffee
very freindly staff helpfull and you get what you pay for location
This Hotel offered convenience to Airport for early or late flights and airport shuttle (charged 10 Euros) which was most needed for my dawn flight. The accom is of very high quality and standard and rates with the best out there. WIFI in rooms and throughout hotel (free) was another blessing which is essential these days. Sadly there is little or no transport links to this hotel and nearest metro was Barajas, followed by long taxi ride to it. Free airport shutles could easily address this point however.
Good service, clean rooms, briilliant staff and value for money- Great extra services like Parking and airport transfers and pick ups. Breakfast could have been better!
This was clean and the staff members were so kind, and there was free wifi, and the breakfast was fine as well. Also the candies which the staff put on the bed was delicious. I love it =] The shuttle between the airport and the hotel cost me 10 euros which is a little bit expensive when compare to the bus outside the metro of barajas station to the hotel for which just cost 1.65 euros, this is the no.211, and also takes only 15-20 mins to the the hotel from the station
I wish organizing the
The staff was great, I came from a very stressing flight at 2 a.m. being ripped of by taxi drivers at Barajas Airport and the owner of the hostel was so kind and helpfull that the whole situation turned positive. was really the best it could happen that day for me.
Stayed for only about 8 hours between two flights but it was perfect for that. Driver picked me up at the airport and returned me the next morning. The hotel was very clean and quite nice for the incredibly reasonable price. Would highly recommend for quick layovers with a one night stay needed. Very little English spoken by the staff
The owners were so helpful...going out of there way to be accomodating.The hostel was very clean and there was parking. It was very convenient to the airport. The area it was in was industrial...not many places around to eat dinner.
Good, modern room/bathroom, good design. Gym small but good enough for a general workout. Food barely acceptable. Too high priced for being outside of Madrid (Torrejon is a town of its own, separated from the Capital)
clean, very comfortqble room, great value, very good breakfast have to book shuttle in advance. when we got to airport, shuttle was in use and had to take taxi to get to hotel- clerk was not too helpful about any other choices- this was one of the reasons we stayed there.
Pillow menu - nice soft pillows. Nice shower room. Hotel did allow us to swap our first dinner for breakfast the following morning as we were due to arrive too late to have dinner on our first night. Half board was actually evening meal only, which had to be taken in the cafeteria (not the room). Cafeteria was noisy (loud TV) & smokey. Curtesy bus not available weekday nights or anytime over the weekend. Poor lighting late at night made getting into our room diffucult. No trouser press or DVD player in our executive room.
Nice rooms. Was not actually close to the airport, the cabbie said it was 20 km away. We arrived at 10 pm to the airport and we waited over an hour for the "free shuttle" which actually turned into a $55 cab ride once we realized the free shuttle was not coming.
I booked this hotel because of the free transfer which must be booked well in advance. We were picked up at the mini bus point outside terminal 1 and they returned us to the Airport at 4.30am the following morning. It was nice to have the stress of getting to the airport at that time of moring removed. An excellent service well done. The meal in the cafeteria was disappointing. I ordered a hot club sandwich with chips but it was cold when it arrived and my partner ordered a pasta dish which came when I was half way through my meal. When the pasta dish arrived it was shell fish with black pasta and my partner hates shell fish so he had to eat the rest of my cold club sandwich and I ate the pasta. An english menu would be useful
Nice hotel in a not so nice town
Friendly staff, nice room, free internet pc use. Gloomy corridors, uncomfortable bar area.
Modern decor and excellent bathroom plus location next to the train station but not at all noisy Slight odour in room (maybe floor polish as the floor was wood effect)
quality of room furnishing very bad airport shuttle availability. Did not book it before my stay and paid 2 x 30 euro return for taxi. Thin room walls.
Clean, comfortable, next to a few shops and restaurants, next to train/bus for Madrid centre No wifi in rooms. Internet based on cable connection - the cable was very short and had to sit next to television to use.
friendly English-speaking staff
close to the airport; receptionist helpful, kind, professional. not very good phonic isolation.
the hotel is cheap,the hotel staff was very friendly the distance to the airport is more than 2,5 km ,the taxi was 25 euro's and when we arrived there was no shuttlebus
it was nice. and had good food and was very helpful
Good location close to the airport. Quiet with nice bathroom.
nice interior, good service, quiet place (despite airport is located very close), pretty architecture of building not mutch cafe or restorants near the place, industrial areas around there
Very nice rooms for about 50 Euro. The big problem was to find a taxi want drive to the hotel from the airport. The distance was too short and no buisness for them.
The quality of the room was excellent, cleanliness, comfort etc. A high standard room. Also the staff were very friendly. The lack of refreshments available..eg no restaurant or bar open, just vending machines for snacks etc. Also the location from the airport was not what we expected.
Close to airport Dogs barking at night - constant and loud
Nobody can speak english or french, it was good to practice spanish !
Friendly staff, the hotel was easy to find and felt secure.
When booking on line I was not aware that the returant would be closed.
Rooms were exellent The head waiter was rude & unhelpful & meals poor value for money
The rooms were very clean. Good amenities. Comfortable.
A calm hotel, situated neraby Madrid, perfect for one-night sleep in the middle of a long journey. very good value for money
The staff, very helpful and professional! I had some problems with my shower. They did not have room service for breakfast.
The staff was very helpful,and the breakfast buffet is good value! Internet is very affordable, 5 euros for 24 hours! The location, Public transportation (bus) not very convenient during weekends, and it´s hard to get a taxi. But from Monday to Friday, there is plenty of buses. La Poveda Metro Station is around 15 minutes walking, that´s another option.
24hour facilities,large bedroom,large bed,walk in shower. nothing
The hotel is as comfortable and clan with an efficient staff as expected from Ibis hotels allover Europe. Similarly the breakfast and the food at your restaurants leaves much to be desired. Yo should work on this.
Very clean and modern, would be good for business meetings, conferences etc. Helpful staff, plenty of parking at no charge. Location is fairly industrial nearby, not a place to base a holiday around.
The hotel was clean,staff were good, convienient for the Metro. The breakfast was poor. The lift was poorly maintained. the shower needed attention.
The room seemed to be recently renovated, nice modern design. The restaurant was opened until late and the restaurant's staff had good suggestions. I had wanted a hotel near Madrid airport. Hostal Torrejon is actually quite far away (15 minutes by car) and their shuttle service ends at 22:30. Si if you have arrive late, you will have to take a taxi, which adds to the price.
Nice hotel. Modern, clean, spacious room. Pleasant, helpful staff. On the same cercanía line as Alcalá de Henares, so it was easy to pass a few spare hours in Alcalá. The hotel has a free shuttle service to the Madrid airport, however it did not start running early enough for me to catch an 8:00 a.m. flight, so I had to pay 30 Euros for a taxi ride. I had chosen this hotel because of its reasonable rate and its free shuttle service, but the taxi ride negated the reasonable room rate.
I booked the hotel because it had a shuttle bus to and from the airport. However, this was not a 24 hour service and I ended up having to pay another 30 euro for a taxi to the airport. I would have stayed at another hotel if I had known this
nothing. neutral. yes, the electricity went off from 12.30am to 5.30am. Why? It's not afghanistan!
Staff were easy to approach, even though I am not fluent in Spanish
The Hostal Torrejon is a good hotel, we didn't have any problem about the rooms or service. If you don't have to go to the center of Madrid, it's a good choice. It's far away from the center and inconvenient for public transport and in uninteresting location.
hotel staff and cleanliness of my room
modern rooms, free internet.
comfortable rooms, adequate food area surrounding is not very developed
The hotel was very modern,had all the amenities we needed and was very clean The location was nt quite where I would have expected it to be.It seemed to be in ore of an industrial area.
Very contemporary rooms, comfortable beds. One of the nicest rooms we stayed in. Selected because it was close to airport. We arived after midnight and left at 7:00 a.m. so had no chance to use any amenities other than the room.
Very clean and friendly staff. After a long trip, the bath was very inviting and relaxing. For a non smoking room, the smell of cigarette smoke was most prevalent when the A/C was on..
good quality room, good services, Hotel in a somewhat isolated position..Food is average quality and I would recommend eating out.
Good to be so close to the airport, but there is absolutely nothing around it. We used it only between flights and it was a great value.
Friendly staff Location and poor wi-fi signal
Room was fantastic for the price we payed 17 euro for 2 han and cheese sandwiches with gone off bread and no suce thought it was a bit steap.
Very business friendly hotel. Free quenching water and soda after a long flight was much appreciated. No real privacy in washroom. Doors are not made to close...more like a swing door.
Close to Madrid Barajas Airport. Close drive to Madrid centre. Shopping mall nearby. There's no metro nearby.
Clean, good location to IFEMA visitors. Not enough staff, bad isolation between rooms
The facilities were excellent and my room was clean, spacious and well cared for in everyway. On the technical side the room was amazing, with a large flat screen TV showing a vast range of channels and a host of Films for a very reasonable €4.00 per day. Reception and Room Service could not have been better and the Airport Pick-up service was very good too. I would certainly recommend this hotel, but at the moment - without the food option - see below....... It was very difficult to find by car and its location was in the centre of a Business and Commercial Area, so the views were not good. I had booked with breakfast and because of the location I also opted for evening meals. this is where the hotel let itself down badly. There was only one member of staff on duty which was clearly not enough. Even so he disappeared for long stretches of time so that items ran out, and food under the warmer congealed almost beyond edibility. The Hotel Management need to thoroughly review this area if they are going to offer food, as this was the only area that was below 4 star level.
shuttle service to and from airport, very helpful! also free internet, comfy beds
The personnel at the Front Desk were excellent. Welcoming, warm and patient. The buffet breakfast was sumptious. Excellent value for money I felt. The location at first as the hotel quite far from everything. But then on a curiosity trip to Torrejon de Ardoz (the nearest train station in the area), I was delighted by the lovely and reasonable yet modern shops, as well as the nice restaurants, the public square, the Semana procession and the quaint houses etc. I wanted to go back there again but alas, no time.
We were totaly satisfied with this hotel. The staff was extraordinary kind, polite, flexible and helpful. The buffest breakfast was well prepared with wide variatons, the only thing what we missed some greens, tomatoes. The coffe was surprisingly fine, not so strong of course. The fruit juices werent flooded with tap water as in many places. The location is far from everithing but the public transport is working and the hotel is easily accessible by car. The restaurant next to the hotel is perfect and before the main lunch time nobody is there to smoke. The is black shell is the best ever we eaten. We have definitely nothing to complain. Good value for the money.
Good quality room Shuttle service a let down, some distance from airport, late arrival meant food a problem after 10.30
Room was clean enough and there was a wi-fi. bad restaurant (not even a restaurant only buffet), no good service, no good bar.
Breakfast is very good and the dinner buffet is fine too. Only the shower room need some adjustment because the water came out so easy.
Location of the hotel was not convenient for our purpose. Breakfast was not that good compared to similar hotels.
Free Wi-Fi, good restaurant Located between the main road and the train line, making it a little noisy.
It was very nice - clean, modern bathrooms, close to shops and amenities, but not close to the airport. I found it too far from the airport. It is a 30 Euros taxi cab ride. I misunderstood, or was misinformed, about there not being a shuttle bus. I thought there was one.
The hotel staff. There was no shuttle service to the airport on Sunday. There was no bus to the airport at 6:30 am. The hotel manager drove me to the airport. There was no shuttle to the airport on Sunday. The hotel is next to the train tracks. You can hear the trains go by.
The gentleman who attended us at the reception was very polite and acted in a very professional manner. He quickly took care of our needs regarding pillows and some small details in the room. As the hotel’s restaurant was closed he directed us to a very good Italian one in the proximity where we enjoyed an excellent meal. Torre Hogar had the restaurant closed on Saturday evening
Staff were pleasant and friendly, rooms were good and it is easy to find nearby street parking. Noyhing it fulfilled our expectations.
The staff was amazing, at least the night clerk at check-in. I'm sorry I didn't get her name, or I'd give her a personal recommendation. Not that there was anything wrong with the daytime staff, but that night clerk set a high standard. When I made the reservation, there was an airport shuttle mentioned in the advertisement. When I tried to schedule that shuttle, it was not available to me. Mine was a last minute reservation and not enough time to schedule the shuttle.
Wireless Internet Sometimes noise from the street carried into the room
Location - but is was a business trip. Handy for the Torrejon railway station. But obviously there was a bit of noise through the night, but not that bad.
Hotel was clean and in good condition. About 20 minutes / 25 EUR by taxi from the airport. Rate was much lower than hotels downtown, which were all booked for our last night. Included breakfast on Sunday morning only started at 8 AM, so we had to skip it as we were leaving for the airport at that time. The hotel is relatively far from downtown Madrid (count EUR 35 by taxi) which is ok for one night or if you have to be in the area of the hotel, but not a good location if you want to visit Madrid.
facilities good breakfast very expensive
Hospitality and attention of the owners.
Friendly, helpful staff, super-clean, breakfast buffet was a little sparse. No, good value for money etc.
We arrive late, somebody was there waiting for us and did his best to have us comfortable.
Friendly stuff, very clean hotel. I recommend it if you don´t mind staying outside Madrid.
Honestly, this hostal was very clean, and provide good services to me. However, it's only one minor point that on my last night, the air-conditioner was broken. Thus, I ended up sweating all night. In brief, everything is impressive for me. Breakfast was not international standard, and I feel that some meat wasn't fresh enough. I found that ham & salami was quite old.
Every thing in the hotel was extremely excellent -
The receptionist, Cecille (?) was particularly nice and helpful. We thought the rooms were attractive, clean and comfortable; we appreciated the free parking, and we enjoyed the free breakfast.
Fascinating hotel full of antiques and grand hallways lined with tapestries and armour. Room was large and comfortable and nicely appointed. Breakfast was bountiful.
The staff could do no more for us, excellent service. the building is an incredible old manor house set around a courtyard, furnished with antiques throughout. The food was excellent, suckling pig for 20 euro!!!! I could go on but I don't want it to be discovered by too many people!! i am already planning a non-business return week end with my partner.. she must experience this place.
The atmosphere was great. This is a real manor house with a stone staircase. The room was very comfortable, there was lots of off-street parking, and it is easy to get from the hotel onto the A-2 and in to the airport. The breakfast was very nice, with both Continental and English items. We didn't have any complaints, but if stairs are a problem for you, you might have trouble here.
I liked the quietness of the hotel. The hotel staff was very helpful. The room was big and the breakfast was excellent. Overall a very good value for money. The TV set was of a very old model which should be replaced by a more modern one.
Excellent location outside the centre of Madrid, but within easy walking distance to the railway station, which had regular trains into the heart of Madrid. The free secure parking was a major bonus. The spa bath was very welcome after long days walking around the city.
the building, the cosy character of the room, the restaurant and the facilities for big feasts. the wifi-system did not work properly
The staff was more than helpful i have absolutly nothing to downgrade this hotel. I highly recommend this hotel.
Rooms were small but clean and confortable. Good bathroom. WIFI did not work in the ground floor.
Everything was really good. The staff was very helpful and very professional. It is a great value for your money. The restaurant is also very good. The metro to go to Madrid is in the next city. The hotel is not easy to find though, better google map it.
Well refurbished, with large bedroom & excelent bathroom & underground parking facilities. no
We arrived in the middle of the night and were welcomed in the nicest way. Room service was cheap and efficient. The location of the hotel is in a dull town setting and it was easy to find parking.
amiable hotel staff
Located about 15km from Madrid in a small and quiet town, very quiet neighborhood. Staff very nice, friendly and helpful.
Bedrooms are large and the staff we dealt with were excellent. We have stayed here before and the food was not good,this time it was awful. Ome of the things guests look forward to after a long car drive is a good meal in the evening, this is not available at this hotel. You have a very nice restaurant but this is always closed and one has to eat in the coffee shop which is small and one nealy suffocates with the cigarette smoke.We are aware of the economics of staff costs etc but we this item would make us think again about staying although we like the hotel.
Good value, clean and functional. Nothing
kind welcome and v good communication with receptionists
Made to feel very welcome None
Employees were very kind and friendly, room was clean and we had everything we needed. no
a railway station near the hotel
The hotel staff (one person that I saw) did not speak english, but he tried very hard and we were able to communicate anyway. I am very tall and the beds were typical for Europe - short. I was not very comfortable.
helpful recption / clean / near to train and bus for Madrid and airport
It was very quiet.Darkness in the room,no street lights,no sun light was visible when we pulled down the aluminun blinds.There was always was someone in the reception room to help me.Extremely good location,by the train,the bus,church,grocery store,tobacco store to buy bus tickets,many banks for atm machines,and a special store for internet access and for international long distance phone calls Had trouble figuring out the lights on method, placing the key card into the electronic slide gave us electricity. Reception wanted the key back each morning. Prevented loss of key; Good idea but it didn't make me feel like my items were safe when I left the room. toilet didn't always flush No eggs or meat for breakfast
Very clean comfortable rooms, friendly staff. 25 minitutes to Madrid on the train, station very close. No tea making facilities in the room.
Professional, efficient, good value for money, interior looks new.
Perfect for me since my appointment morning after was 2 km.away.Nice room,quiet,AC and also free car park which is handy because surrondings are crowded(and lots of roadworks)but I had already found place for car(rented)outside in front.
Friendly staff, very cosy rooms