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The hotel staff was very friendly The fitness center is only open late afternoon/early evening
It was our fist holiday to Gemany , with this kind of holiday.... we enjoyed it very much and like it . Everything was in order, starting with a hotel staff , that was very king to us...and room was very nice....food was perfect...We realy enjoyed it....and of course thinking to come back again few times.....We have a little one that realy liked it as well....
the setting, close to the sea and the harbor with all the boats, exellent! Just like a holiday in Algave, Portugal . . . The beds can be improved for confort and renew the curton in the shower can inprowe the image.
A dream hotel. The rooms were lovely with space for sitting and a balcony to overlook the wildlife. The bar had good cocktails and service and the Croatian waiter in the restaurant had perfect English, manners and service. The food was excellent, both in the evening and for breakfast. Not applicable, would book again, and very interested in the chain if this is the standard.
Everything perfect. Excellent restaurant, excellent wellness area,ì. Room very large and perfect. Wifi free. It's a small thing, but the bottle of water free of charge in the minibar is always appreciated anyway. I will be there again for sure when I will be in the north of Germany. Some more Tv channels (Italians, Spanish, etc.) are missing. To complete the perfection of this Hotel is missing a fitness room.
The staff at the hotel were fantastic, very friendly and happy to help with any queries that we had (and whilst it wasn't to expected, it was helpful having english speaking staff available). The food was also excellent and the hotels location right on the edge of the forest made talking walks easy, whilst still being close enough to walk into the city.
The hotel was pleasant and the staff were efficent. I found the fact that there are naked people swimming in the pool a shock, it would have been nice for your staff to warn people.
Friendly,well appointed hotel,restaurant provides good selection of local food and wines. ample parking room was a bit stuffy at night, there is a railway line close by
Relatinship with teh staf None
The location near the old historic city center was excellent. Close to excellent restuarants and park. n/a
Central location, large rooms discussion about the cost of extra bed for child of 8 year old. They tried to add charges contrary to website information.
The hotel and staff were excellent as was the restaurant. Would be very happy to stay here again.
The staff were very friendly and helpful, the roooms were a good size amd the food was excellent.
Excellent cuisine served in the restaurant and reasonably priced. Helpful staff as well. Just the one lift which was rather slow.
We liked the very warm welcome from the staff and their readiness to deal with us even though we arrived early. We thought that our room (No 25) was spacious, well-equiped and pleasant to be in. The breakfast was good, and the one meal that we took offered a good choice of menu, and well-cooked food. It would have been nice to have had a wider choice of TV programmes - especially of an English-language programme, since my wife does not speak German.
Service, facilities and quality of food were excellent
Helpful staff, top central location, 1st class b,fast, good modern rooms
The Hotel has a nice location and the wiew from the room was nice with the marina just outside. It seemed like nothing had happened with the interior and decorations since the last renovation. Small but importent details for the overall impression.
Very nice view. Proximity to major sites and very attractive walking areas. Was not able to get coffee at breakfast on second day of stay without considerable pressure.
the water front location.
Location is great overlooking the water. I read reviews that said the hotel is a bit dated so I adjusted my expectations not to be disappointed. Initial reaction was to get out and I felt it was overpriced, but the place has charm. Sure it a little bit drab but it's clean and the dining room overlooking the water is wonderful. The little extras such as silver coffee pots, great room service, an extra door between the bedroom and hall made me think that in it's day it was made to a high standard. Will say that I went with my girlfriend and we were the youngest there. It's a place for the more mature so it's early nights, good if you want a peaceful relaxing break.
Some reviews had indicated that the hotel was a bit shabby. Our room (117) was in very good condition and had a good view. We were warned in advance that a party would be taking place beneath our room, so we were able to take precautions! The party was over by midnight. The hotel in October was very pleasant and quiet, and the staff all spoke English and were very courteous and helpful. The food was good. Is German television always so bad?
Staff, breakfasts and location were all great, great waterside views. Decor was a bit bleak, particularly the corridors. There was a mini bar in the room but no tea making facilities.
Good location, friendly staff, clean and well-maintained. Decor and furniture a little old-fashioned.
Within walking distance of town centre and next to promenade along the fjord shore. Restaurant seemed understaffed
very good. Nice and clean
Beauty place The room did not correspond with described in hotel information when booking
Kind staff, very good restaurant and nice facilities Everything is in german, that was a bit difficult sometimes
The food was superb in particular the gourmet dinner, staff very helpful parking and location very good Room 20 was very tired and was not in keeping with the rest of the hotel.There was no bar area hence nowhere to relax & meet people
Great location and facilities, professional hotel staff, great value for money. You have to find out for yourself about some of the services regarding the spa/wellness center, no one asks you if you want the more expensive menu formula instead of the basic pub menu. Stuff like that... Information they should provide without you having to ask for it.
Food and Sauna No coffee making facilities in room
Friendly staff, the spa, the comfort, lovely breakfast The room was quite far away from the mainbuilding and the access not so good for people with walking 'problems'.
Friendly staff, good food Old 80`s decor in the rooms with pinefurniture.
Good dining Environement Plastic flowers Plastic garbage bin in the bathroom
The service very good and also the food we got was very good. I think the place outside the hotel will be very beautiful in spring and summer.
A very pleasant small family-run hotel where the friendly welcome by the host and the good cooking of the hostess made our stay very agreeable. Nice rooms and lovely garden.
We had a very pleasant stay at this small hotel which was one of the main reasons for choosing Hotel Zollhaus. The hosts are very helpful and friendly. The room was fine for three persons and had a nice view to the garden in direction of Schloss Gottorp. Excellent food. We (one adult and two teenagers) enjoyed our two nights stay at Hotel Zollhaus and can recommend the hotel to others - for private as well as professional/business purposes.
The location in city center and close to the lake, large confortable room, parging facilities. We could not have access to the hotel before 17H30. The owner told us that we should have informed him of our time of arrival. (If it was so important, why was it wriiten in such a fin print and at the end of the reservation sheet).Also, there was no elevator and we could not have any help.
Peaceful, clean hotel near the nature. -
The hotel was unbelievably clean, and room very comfortable. Excellent buffet breakfast available early, and friendly staff. The hotel was unstaffed on arrival in the afternoon and we needed to make a phone call to gain entry via a key-pad.