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|Value for money||8.3|
|Distance to city center||0.0 mi|
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Location, very nice rooms, simple but good breakfast.
That breakfast was not really delicious for this price!!!
The food at Maronis was exquisite. Loket is a beautiful town.
The shower took some time to get warm
Perfect location at the Market Square. Nice and helpful personel.
The reception is in a busy restaurant, so once we had finally reached the hotel after hiking in the heat from the parking lot outside the city with all of our baggage, we were made to wait for another 20 minutes to check in and then the check-in process was completely disorganized. They also have very specific check in times that were not communicated via Booking.com. All of this happened after we called the hotel asking for instructions on where to park, to which they asked me to write them an email (why?) and never responded. Despite the fact that we speak 6 international languages between the two of us, we weren't able to communicate because the staff only speaks Czech. How can you survive as a hotel in a village popular with international tourists and only speak Czech? They only accept cash payments. So when I went to pay for the breakfasts, I had to pull out more Czech krona. Since this was our last day in the Czech Republic, this forced us to withdraw Czech krona RIGHT before leaving the country. Now I'm back home in the eurozone, and I just have extra Czech krona sitting around for no good reason. It is the year 2018, there is NO excuse for you not having a card reader for your clients. On top of that, there's a mafioso-type bossman who is always lurking in the background but never seems to be doing anything useful. Despite the fact that staff were running around like crazy trying to do their jobs, he just ignored us twice when we clearly needed help at the check-in and at breakfast. On the positive side, the hotel is in a great location on the main square. The rooms were clean and very spacious. They just need to seriously work on their customer experience.
Customer experience. Check-in process. No card reader.
based on 92 reviews
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