During your stay at BEST WESTERN The Cromwell (a contemporary cracker of a hotel that lies close to South Kensington), you will have ample opportunity to de-stress in a quiet setting without being completely isolated from the sights and sounds of London itself. Complimentary Wi-Fi is available for added convenience whether you are here on business or pleasure, while time away from the hotel can be well-spent in some of the capital's best shops (Harrods and Harvey Nichols) and museums (the Science Museum, Natural History Museum and the Victoria & Albert Museum). Occupying one of the area's distinctive and rather grand white Victorian buildings, the decoration throughout the hotel is a combination of light and restful colors, creating the perfect place to relax after a day's sightseeing or frantic bargain hunting! The staff here provides the very best service from the moment you set foot in our chic reception area, so live it up in London and enjoy a hotel with personality while you're at it!
The rooms were nice and the location was excellent.
Location, nice staff
Rooms are very very small for what it cost
The hotel is conveniently located for accessing the excellent restaurants and shops of South Kensington.
Whilst the room was clean enough, it incredibly small and in need of a lick of paint, in spite of the fact that, apparently, the hotel has been refurbushed relatively recently. I was travelling alone, but I deliberately booked a double room to ensure that I would avoid the claustrophobia that is often experienced in single rooms. This room was smaller than any single room I've ever been in, and was complemented by a tiny window with a view of the bin areas.
Location and cleanliness of the hotel
Room was small, but for the price, it was just fine.
Near to underground and on the way to LHR.
Staff were generally rude and unhelpful
The proximity to Gloucester Road Underground station was excellent.
The lift was broken. Staff didn't kill themselves with friendliness!
the free internet
rooms are smal
Cleaning stole alot of items from my room, only half was returned when i complaind.
Fantastic Location, hotel very clean and presentable. The staff were very keen and attentive to us.
Be warned the size of the rooms was tiny - but as we really only wanted the hotel as a place to put our heads down this was not a problem.
Friendly service, and a good business hotel.