Overview

Best Western The Cromwell

110-112 Cromwell Road, London, SW7 4ES, United Kingdom
+44 207 244 1720

$111+

Overall guest ratings

7.1/10 Good
Based on 1,744 reviews

Review highlights

  • 9.8
  • 7.6
  • 6.8
  • 5.1

Good to know

  • Close to public transport

Nearby

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    About

    During your stay at Best Western The Cromwell (a contemporary cracker of a hotel that lies close to South Kensington), you will have ample opportunity to de-stress in a quiet setting without being completely isolated from the sights and sounds of London itself. Complimentary Wi-Fi is available for added convenience whether you are here on business or pleasure, while time away from the hotel can be well-spent in some of the capital's best shops (Harrods and Harvey Nichols) and museums (the Science Museum, Natural History Museum and the Victoria & Albert Museum). Occupying one of the area's distinctive and rather grand white Victorian buildings, the decoration throughout the hotel is a combination of light and restful colors, creating the perfect place to relax after a day's sightseeing or frantic bargain hunting! The staff here provides the very best service from the moment you set foot in our chic reception area, so live it up in London and enjoy a hotel with personality while you're at it!

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    bestwestern.com

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free Internet
    • Pets not allowed
    • Storage available
    • Parking
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    Reviews

    Guest reviews

    Overall Rating

    7.1 Good
    Based on 1,744 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      9.2 "City centre within easy reach, said 92%."
      10.0 "Good access to the airport, said 100%."
    • 7.6 "Good service."
      8.2 "82% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      7.0 "70% were happy with the room service."
    • 6.8 "Average value."
    • 6.5 "Internet is average."
      5.6 "56% thought the wifi quality was ok."
    • 5.5 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
      5.9 "59% thought the cleanliness of the hotel was average."
    • 5.1 "Breakfast is mediocre."
    • 3.8 "Rooms are not good."
      1.4 "86% said rooms were small."
      1.1 "89% thought they were poorly maintained."
      4.0 "60% had problems with the shower."
      1.4 "Air conditioning was criticized by 86%."
      3.5 "65% said the bathroom was dirty."
      2.0 "80% found problems with the furniture."
      4.7 "For 53%, the rooms looked old."
      3.9 "61% criticized the small bathroom."
      2.1 "79% thought the tv was sub-standard."
      3.8 "62% were disappointed with the minibar."
    • 2.8 "Quite uncomfortable."
      1.4 "86% said rooms were small."
      3.1 "69% thought it was too noisy."
      1.4 "Air conditioning was criticized by 86%."
      3.9 "61% criticized the small bathroom."
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    Overall Rating

    7.3 Good
    Based on 1,098 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.8 "Good service."
      8.3 "83% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
    • 6.4 "Average value."
    • 6.3 "Internet is average."
      5.4 "54% thought the wifi quality was ok."
    • 5.4 "Breakfast is mediocre."
    • 5.3 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
      5.9 "59% thought the cleanliness of the hotel was average."
    • 3.7 "Rooms are not good."
      1.4 "86% said rooms were small."
      4.6 "54% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      4.2 "58% had problems with the shower."
      1.6 "Air conditioning was criticized by 84%."
      3.5 "65% said the bathroom was dirty."
      2.3 "77% thought the tv was sub-standard."
      1.7 "83% found problems with the furniture."
      4.9 "For 51%, the rooms looked old."
      3.8 "62% were disappointed with the minibar."
    • 2.7 "Quite uncomfortable."
      1.4 "86% said rooms were small."
      2.9 "71% thought it was too noisy."
      1.6 "Air conditioning was criticized by 84%."
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    Overall Rating

    7.3 Good
    Based on 313 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
    • 7.7 "Good service."
      8.4 "84% found the staff to be very friendly."
    • 6.6 "Average value."
    • 6.3 "Internet is average."
      5.4 "54% thought the wifi quality was ok."
    • 5.4 "Breakfast is mediocre."
    • 4.5 "Rooms are not good."
      1.5 "85% said rooms were small."
      4.9 "51% complained about the bathroom."
      1.5 "85% thought they were poorly maintained."
      1.5 "Air conditioning was criticized by 85%."
      4.7 "For 53%, the rooms looked old."
      4.2 "58% criticized the small bathroom."
    • 3.1 "Quite uncomfortable."
      1.5 "85% said rooms were small."
      3.0 "70% thought it was too noisy."
      1.5 "Air conditioning was criticized by 85%."
      4.2 "58% criticized the small bathroom."
    View all review categories

    Overall Rating

    6.9 Good
    Based on 104 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 7.4 "Good service."
      7.9 "79% found the staff to be very friendly."
    • 6.8 "Average value."
    • 5.3 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
    • 5.2 "Breakfast is mediocre."
    • 3.6 "Rooms are not good."
      1.8 "82% said rooms were small."
      4.5 "55% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
    • 2.9 "Quite uncomfortable."
      1.8 "82% said rooms were small."
    View all review categories

    Overall Rating

    7.0 Good
    Based on 226 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
    • 7.2 "Good service."
      8.3 "83% found the staff to be very friendly."
    • 6.5 "Internet is average."
      5.6 "56% thought the wifi quality was ok."
    • 5.1 "Average cleanliness."
      5.2 "Only 52% said rooms were clean enough."
    • 5.1 "Breakfast is mediocre."
    • 3.6 "Rooms are not good."
      1.4 "86% said rooms were small."
      1.2 "88% thought they were poorly maintained."
      3.9 "61% had problems with the shower."
      4.4 "For 56%, the rooms looked old."
      1.2 "Air conditioning was criticized by 88%."
      1.9 "81% thought the tv was sub-standard."
      2.0 "80% found problems with the furniture."
      3.6 "64% said the bathroom was dirty."
    • 3.0 "Quite uncomfortable."
      1.4 "86% said rooms were small."
      2.9 "71% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
    View all review categories
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Close to public transport"
    data provided by TrustYou

    Recent reviews

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    room was tiny
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    central london
    easy access to the tube
    close to the tube
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    tiny that the bathroom door
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