Great to have a gym and pool but they ran out of pool towels early in the weekend The restaurant breakfast and service was excellent
Good leisure facilities and staff were friendly and helpful.
Booking system from 3rd party website was poor - my name was not properly passed to the hotel and so they couldn't find my booking. The iron in my room was broken (fell apart when picked up). When I reported this, it took over half an hour for a replacement to arrive. Taps in the bath/shower also had the temperature/ pressure buttons missing.
There was a good sized swimming pool and the location near Primrose Hill was lovely.
Our room lacked a view and was slightly on the spartan side in terms of decor - but the bed was comfortable.
Rooms were spacious for London standards, comfortable beds, near to tube and huge Waitrose nearby
No broadband in the rooms and charged 15GBP for an hour with no discount for parking even for guests
The view from the room and the space that was inside.
I booked this hotel for my sister and her family for her birthday they waited in reception for over three hours becase of a mess up with bookings. My sister phoned me up in tears because the hotel weren'nt going to book her in, and she didn't take her credit cards with her. I tried to pay using my card and was refused, my sister had to pay using her spending money.
Well appointed guest rooms with good facilities.The location is very convenient from all points of view.
The check-in process was the most unwelcome I came across in many years' of hotel stay including at The Marriotts in many locations.We were made to wait in a very hostile manner at the check-in whereas many other guests coming in after us,found their ready rooms. I am willing to wait till the actual check-in time but not discrimination as I and my family experienced. Is it because of less importance for booking through internet?
Apart frm the well behaved staff, what loved most was the well equiped gym, the indoor pool; my little daughter had somuch fun. In general, it was cool place.
The first room i stay was very small; I didn't really have the opportunity to use the executive lounge because I had my little daughter with me and the hotel was abit far from my major points of visit.
There was a fire alarm in the middle of the night nobody slept well