4-star Mercure London Paddington boasts a contemporary design and central location. Setting a precedent to satisfy the needs of busy executives as well as discerning leisure guests, this Central London hotel is located seconds from Paddington Underground Station and Heathrow Express. With state-of-the-art facilities, this modern hotel offers Wi-Fi, flat screen TVs and a free 24-hour gym. The on-site restaurant serves food and drinks all day.
Location is great, right next to Paddington Station & 3 different tube lines. Staff was pretty courteous and polite, just seemed unable to help with anything a lot of the time.
They lost power on the last day of my stay causing me to oversleep and miss a meeting. Guess they slipped a notice under the door that I didn't see. More annoying though was just the lack of amenities at the price point I was paying. Not a good value for the money IMO. No mini fridge for 230+ USD a night? Entertainment was messed up too, ended up getting charged for 2 movies, neither of which I could finish because they errored out halfway through and there was no way to fast forward or resume the movies other than re-starting them and watching them again from the beginning. I called the front desk and asked about this, they ensured I wouldn't be charged, I was.
Very little was good. Location was okay. The restaurant associated with the Hotel was good but was not managed by the Hotel.
Room facilities - no hot water. No refund, no alternative room. Reception staff unable to understand concept of a VAT receipt.
The location next to train and tube station, cleanliness of the room and polite staff.
It's not possible one year before 2012 Olympic games in London to charge for the internet access Wi Fi or cable even at the lobby when all around the world hotels offer it for free (even the MacDonald's next door had a free wifi.)
Location , breakfast and room were just what I needed for short stay
The hotel was chosen for its location. Great to have the underground stop just outside the door and to have the Heathrow Express literally minutes away. Paddington is an interesting neighborhood as well, especially for ethnic food dining. It is somewhat reasonably priced, which is a good thing, but you don't get a lot except location for your money--important to keep in mind.
Rooms extremely small. Yes they are booked as compact but still--more like large train compartments. Rooms and halls a bit threadbare in spots, showers not all that terrific to use. Could be called "cozy," but little storage space. Front desk personnel not all that outstanding or attentive to their duties (like properly executing wake up calls, etc.) Garfunkels breakfast pretty bad.
Contemporary king size bed, near by public transport and good attractions.
High price for room size and quality.
Great room - perfect location.
Excellent Hotela nd fabulous location right beside Paddington with great access to the tube. Rooms were very clean and modern. Highly recommended.
Comfort, cleanliness and helpful service
Very clean and modern