Ease of access both by road and tube into London
the size and comfot of the bed
not necessaily about the hotel but you did not pass on authorisation to take money off the card that had been given on your website so had to wait half an hour while I tried to get authorisation.
confusion re room booking on arrival bed on floor as family room unavailable staff kind though
Proximity to tube
The rooms were clean and comfortable.The lounge area was small .
The food we had on friday night dinner was awful - fish,chips and peas. Breakfast was okay