Overview

The Cumberland

Great Cumberland Place, London, W1H 7DL, United Kingdom
+44 871 376 9014

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+44 871 376 9014
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Rates

Overall guest ratings

7.7/10 Good
Based on 6,871 reviews
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Review highlights

  • 9.7
  • 7.7
  • 5.3
  • 5.1

Good to know

  • Friendly service

Nearby

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    About

    Embrace all London has to offer at The Cumberland – A Guoman Hotel. Steps away from Marble Arch and overlooking Hyde Park, vacationers and business travelers alike will find all that they need at this modern, sleek hotel.

    The luxurious Cumberland is perennially associated with its favorite guest, rock legend Jimi Hendrix. The hotel has honored his memory with the psychedelic, ultimately authentic Jimi Hendrix Suite. An artistic ethos pervades throughout, with the lobby hosting rotating exhibits in a gallery space and DJs on the decks at the Carbon Bar. Guests seeking classic British comfort, meanwhile, will enjoy afternoon tea at the Momentus Champagne Bar and seasonally-inspired British cuisine at The Brasserie. The hotel's practical amenities include a Nespresso coffee machine in every one of the Cumberland's 1000 guestrooms, and free Wi-Fi throughout the building.

    For business groups, there are 25 on-site meeting rooms as well as a 350-person capacity conference room. Guests staying in an executive room or suite are granted access to the recently refurbished Club Lounge, where they can relax with the paper or enjoy complimentary continental breakfast.

    Attractions:

    The Cumberland is ideally situated in central London, in walking distance of shopping on Oxford and Bond Streets (including the iconic Selfridges department store), the theater district, and stately Hyde Park. Marble Arch and Bond Street are the nearest underground tube stations.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Safe
    • Storage available
    • Laundry facilities
    • Air-conditioned
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    7.7 Good
    Based on 6,871 reviews
    • 9.7 "Terrific location."
    • 7.7 "Good breakfast."
    • 7.5 "Good service."
    • 5.5 "Average cleanliness."
    • 5.3 "Average value."
    • 5.3 "Internet is average."
    • 5.1 "Bar is ok."
    • 3.8 "Rooms are not good."
    • 3.5 "Not very comfortable."
    • 2.9 "Disappointing wellness & sports facilities."
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    Overall Rating

    7.8 Good
    Based on 3,229 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
    • 7.9 "Good service."
      9.1 "91% found the staff to be very friendly."
    • 7.6 "Good breakfast."
    • 5.3 "Internet is average."
    • 5.2 "Bar is ok."
    • 5.0 "Vibe was decent."
      3.6 "64% criticized the unstylish hotel."
    • 4.9 "Not very clean."
      4.8 "52% said rooms were dirty."
      1.6 "84% said the bathroom was dirty."
    • 4.4 "Value below average."
      4.8 "52% said the breakfast was too expensive."
    • 3.6 "Rooms are not good."
      1.5 "85% said rooms were small."
      2.2 "78% complained about the bathroom."
      4.8 "52% said rooms were dirty."
      1.9 "81% thought they were poorly maintained."
      3.5 "For 65%, the rooms looked old."
      1.2 "88% found problems with the furniture."
      3.4 "66% had problems with the shower."
      1.6 "84% said the bathroom was dirty."
      2.0 "80% were unhappy with the view."
      1.3 "Air conditioning was criticized by 87%."
      2.3 "77% thought the tv was sub-standard."
      2.6 "74% criticized the small bathroom."
      2.4 "76% were disappointed with the minibar."
    • 3.1 "Quite uncomfortable."
      1.5 "85% said rooms were small."
      3.5 "65% thought it was too noisy."
      1.3 "Air conditioning was criticized by 87%."
      2.6 "74% criticized the small bathroom."
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    Overall Rating

    7.7 Good
    Based on 1,717 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
    • 7.4 "Good breakfast."
    • 6.8 "Service is ok."
      6.4 "64% said the reception staff was ok."
    • 5.7 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 5.6 "Average value."
    • 5.6 "Vibe was decent."
      6.5 "65% considered the lobby entrance to be so-so."
      5.7 "57% thought the atmosphere was somewhat friendly."
      6.0 "Only 60% thought, the hotel was stylish."
    • 5.4 "Internet is average."
    • 3.7 "Not very comfortable."
      2.3 "77% said rooms were small."
      3.7 "63% thought it was too noisy."
      1.7 "Air conditioning was criticized by 83%."
      3.0 "70% criticized the small bathroom."
    • 3.7 "Rooms are not good."
      2.3 "77% said rooms were small."
      2.4 "76% complained about the bathroom."
      1.9 "81% thought they were poorly maintained."
      4.0 "For 60%, the rooms looked old."
      1.3 "87% found problems with the furniture."
      2.6 "74% thought the tv was sub-standard."
      1.7 "Air conditioning was criticized by 83%."
      3.0 "70% criticized the small bathroom."
      2.9 "71% said the bathroom was dirty."
      3.1 "69% had problems with the shower."
      1.7 "83% were unhappy with the view."
    View all review categories

    Overall Rating

    7.6 Good
    Based on 274 reviews
    • 9.6 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
    • 7.4 "Good breakfast."
    • 7.3 "Good service."
      8.6 "86% found the staff to be very friendly."
    • 6.0 "Average cleanliness."
      6.4 "64% thought the cleanliness of the hotel was average."
    • 5.9 "Vibe was decent."
    • 5.6 "Internet is average."
    • 5.4 "Average value."
    • 5.2 "Rooms are ok."
      6.3 "Beds were acceptable for 63%."
    • 4.5 "Not very comfortable."
      2.5 "75% said rooms were small."
    View all review categories

    Overall Rating

    7.5 Good
    Based on 1,649 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
    • 7.3 "Good breakfast."
    • 6.9 "Service is ok."
      5.5 "55% said the reception staff was ok."
    • 5.3 "Average value."
      5.1 "Breakfast prices were ok, according to 51%."
    • 5.2 "Vibe was decent."
      6.1 "61% considered the lobby entrance to be so-so."
      6.7 "Only 67% thought, the hotel was stylish."
    • 4.9 "Not very clean."
      4.8 "52% said rooms were dirty."
      2.3 "77% said the bathroom was dirty."
    • 4.6 "Bar is not good."
    • 3.3 "Rooms are not good."
      1.6 "84% said rooms were small."
      4.8 "52% said rooms were dirty."
      2.4 "76% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      3.6 "For 64%, the rooms looked old."
      1.8 "82% found problems with the furniture."
      1.4 "Air conditioning was criticized by 86%."
      3.3 "67% thought the tv was sub-standard."
      3.4 "66% had problems with the shower."
      2.3 "77% said the bathroom was dirty."
      2.7 "73% were disappointed with the minibar."
      1.7 "83% were unhappy with the view."
      3.0 "70% criticized the small bathroom."
    • 2.5 "Quite uncomfortable."
      1.6 "84% said rooms were small."
      3.2 "68% thought it was too noisy."
      1.4 "Air conditioning was criticized by 86%."
      3.0 "70% criticized the small bathroom."
    • 2.5 "Disappointing wellness & sports facilities."
    View all review categories
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    data provided by TrustYou

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