Overview

The Marble Arch by Montcalm

31 Great Cumberland Place, London, W1H 7TA, United Kingdom
+44 207 479 2233

$204+

Overall guest ratings

8.0/10 Good
Based on 1,669 reviews

Review highlights

  • 9.8
  • 8.5
  • 5.2
  • 4.6

Good to know

  • Great reception
  • Friendly service

Nearby

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    About

    Located in Marylebone, this luxury hotel is within a 10-minute walk of Marble Arch and Selfridges. Madame Tussaud's Wax Museum and Royal Academy of Music are also within 1 mi (2 km).

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    Expedia

    Amenities

    • Free Wi-Fi
    • Business center
    • Meeting/Banquet facilities
    • Fitness center
    • Laundry service
    • Room service
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Laundry facilities
    • Spa
    • No smoking
    • Cable or satellite TV
    • Free Internet
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall Rating

    8.0 Good
    Based on 1,721 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      7.1 "Easily accessible by car, said 71%."
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 8.3 "Very good internet connection."
      8.5 "85% thought it was a great value."
      8.2 "82% said the wifi quality was great."
    • 5.6 "Average value."
      5.0 "Breakfast prices were ok, according to 50%."
    • 5.2 "Breakfast is mediocre."
      5.0 "Breakfast prices were ok, according to 50%."
    • 5.2 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
      5.2 "52% thought the cleanliness of the hotel was average."
    • 4.6 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      1.8 "For 82%, the lobby entrance was sub-standard."
      2.9 "71% found the grounds unpleasant."
    • 3.5 "Rooms are not good."
      1.1 "89% said rooms were small."
      4.2 "58% didn't like the uncomfortable beds."
      3.6 "64% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      1.9 "81% found problems with the furniture."
      0.5 "95% criticized the small bathroom."
      1.5 "85% were unhappy with the view."
      1.5 "Air conditioning was criticized by 85%."
      1.3 "87% said the bathroom was dirty."
      1.4 "86% thought the tv was sub-standard."
    • 2.2 "Quite uncomfortable."
      1.1 "89% said rooms were small."
      4.2 "58% didn't like the uncomfortable beds."
      3.7 "63% thought it was too noisy."
      0.5 "95% criticized the small bathroom."
      1.5 "Air conditioning was criticized by 85%."
    • 2.0 "Disappointing wellness & sports facilities."
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    Overall Rating

    8.1 Excellent
    Based on 774 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to sightseeing."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
    • 8.5 "Very good internet connection."
      8.4 "84% said the wifi quality was great."
      8.8 "88% thought it was a great value."
    • 5.6 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 5.4 "Breakfast is mediocre."
    • 5.0 "Average amenities."
      5.1 "51% thought the building was acceptable."
    • 4.1 "Rooms are not good."
      1.3 "87% said rooms were small."
      4.2 "58% didn't like the uncomfortable beds."
      3.5 "65% complained about the bathroom."
      1.7 "83% thought they were poorly maintained."
      2.0 "80% found problems with the furniture."
      0.4 "96% criticized the small bathroom."
    • 2.9 "Quite uncomfortable."
      1.3 "87% said rooms were small."
      4.2 "58% didn't like the uncomfortable beds."
      4.3 "57% thought it was too noisy."
      0.4 "96% criticized the small bathroom."
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    Overall Rating

    8.1 Excellent
    Based on 395 reviews
    • 9.8 "Terrific location."
    • 8.6 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 5.6 "Average value."
    • 5.4 "Breakfast is mediocre."
    • 5.2 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 4.4 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
    • 3.1 "Awful rooms."
      1.1 "89% said rooms were small."
      4.6 "54% didn't like the uncomfortable beds."
      3.4 "66% complained about the bathroom."
    • 2.3 "Quite uncomfortable."
      1.1 "89% said rooms were small."
      4.6 "54% didn't like the uncomfortable beds."
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    Overall Rating

    7.5 Good
    Based on 17 reviews
    • 9.6 "Terrific location."
    • 3.4 "Rooms are not good."

    Overall Rating

    7.7 Good
    Based on 533 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      7.0 "70% thought the service was very professional."
    • 8.0 "Very good internet connection."
      8.0 "80% thought it was a great value."
      8.2 "82% said the wifi quality was great."
    • 5.5 "Average value."
    • 5.4 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 5.1 "Breakfast is mediocre."
    • 4.7 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
      1.5 "For 85%, the lobby entrance was sub-standard."
    • 3.1 "Awful rooms."
      1.0 "90% said rooms were small."
      4.0 "60% didn't like the uncomfortable beds."
      3.8 "62% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      1.6 "84% were unhappy with the view."
    • 1.7 "Quite uncomfortable."
      1.0 "90% said rooms were small."
      4.0 "60% didn't like the uncomfortable beds."
      3.3 "67% thought it was too noisy."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Great reception"
    "Friendly service"
    data provided by TrustYou

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