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There was nothing to dislike about this hotel. The facilities were absolutely fabulous. The Theo Randell Restaurant was first class - the food was out of this world. The staff at the hotel could not do enough for you and were very friendly and made you feel very welcome. I would highly recommend this hotel. Nothing at all - I will certainly be going back there and have recommend the same to my friends.
Overnight stay to see start of London to Brighton Vintage Car Rally (about a 10 min stroll to Hyde Park), so was not in the hotel long enough to fully appreciate it. TV has sports channels (Sky, ESPN). Shower-head was fixed to the wall, as opposed to hand-held.
Helpful staff and good facilities central location near an excellent selection of restaurants Rooms far too small for the price,I booked a luxury room but it was smaller than any room I have stayed in before in London
Nice location. Good breakfast/
(1) Hotel & doorman were kind enough to store our luggages before checking in (coz we landed london, then liverpool and newcastle before heading back to london). And most wonderful was that the doorman was able to remember us when we got back. (2)After we checked in, luggages were beign delivered to room real quick. (1) Water supply in shower is weak, it's a difficulty for female with long hairs to wash their hair. With inter-continental, that's not something I expected (2) the sensor system of their mini-bar is stupid, what if I picked item up, looked them through and decided not to consume them... Need to check bill, not efficient
Location, quality, well trained and passionate staff, this is a first class hotel For 5 star the room was not as large as I would expect, although a very good size, building work across from our window was a shame
it has a very nice bar and the staff are very friendly yes, the smoking rooms i did not like
I like the place and view. no
Convinient location Reception overcrowded & slow to attend
the service is so great......
Hotel amenities were nice (not great, nor extravagant) but an incredibly friendly and accommodating staff and a very convenient location for the many of the major attractions
Really nice hotel. Good breakfast that was included. Large room (for London). Very nice bed and linens. Great helpful staff.
I was removed from my table to another table when I was having breakfast, without any reason. embarrassing.
Staff was amazing! So helpful! Location was just ok.
Location, Quit area , close proximity to every thing No facilities , and you need to go for the Carlton tower for the Gym and busniess center
location, rooms discretionary service charge added to bill, a guest has to ask for it to be removed rather than being asked before its included,
staff and location in particular slow service in bar / restaurant area
i liked the location, and its a samller hotel quick to get in and out i got a better rate on sunday night ..but all hotels have better sunday rates...i certainly wouldn't pay 4 or 5 hundred GBP to stay there....it simply is not worth it This is not a true 5 star hotel..more like a 4 it lacks the little extra's, i hate paying 20GBP for internet..that's a big turn off for me and probably why i won't stay again...small room but the rate reflected it...and i was alone but a little small for 2 people
The location of the hotel is quite good, with good access to public transport and Knightsbridge shopping areas. The room I got was a handicapped room with bigger than usual bathroom (I assume). However, the open shower didnt drain and the whole bathroom was flooded within 30 seconds of turning on the shower. The toilet flushed for 3 hours with repairmen coming in at 5 in the morning to fix it. No compensation was offered, which for a 5 star hotel is not adequate.
Great staff , nice room after upgrade, although strange that the windows couldnt be openend... No 5 star, more 3+, all the facilities the state to have are in there yes 5 star sister hotel 1 block further down the street the Jumeirah carlton... hotel.. that might be 5 star, but there littke sister is not.. good room, but no facilities, and only after an upgrade ( excecutive) we had a real suite ( forget the junior...). but all in all a good hotel. nothing fancy though ( in the star and facilitie sector...)
Size of hotel and very convenientto tube etc.
Exceptional service and quality of the hotel. Very good location. Rates are quite high but it was 50% off through booking.com.
location and a balcony in town the rates were misleading as they didn't reflect the true cost
great location, rooms are nicely designed and modern, staff is helpful limited breakfast, staff misinformed us about the services invcluded in our fee
The room is spacious considering that it's central London. Beds are very comfortable and the staffs are helpful. The location is excellent. I could Easily access to anywhere. The price is too high.
Location of the hotel. The Lobby is to small and there no enough seats available. I arrived early morning at 8:00 while we got the room at 11:00.
freindly and helpful staff
i like every thank at the hotel .it was comfort location very good ,and clean.
The spacious room and cleanless ,staff great , We had a drink in the bar quite shocked as there was 2 prostituts in the bar ,one who was obvious as to what she was doing ,it did not bother us but all the same quite shocking .this did not affect our stay the hotel is fantastic .
The room was spacious and very comfortable. We also thought the pool are was great. Be warned that any extras such as room service are not only a premium but they also add 12.5% service charge to quoted rates. I didn't realise this so I'd been tipping as well, so ended up paying nearly 25% gratuity!
outstanding service & food, wonderful swimming pool.best shopping location. you must pay quite a bit extra for a view (£100)
Have stayed here several times always pleased with standards and service.
it is in the centre of London, very covenint to get any where you like to go Yes the room was not ready on my arrival ,I had to waite for at least 2 hours
the location is good
Our room was on the small side.
The very good location of the hotel and helpful staff, also good heating. The toilet in the bathroom didn't work too well and no extractor for the steam in bathroom.
its central position to Kingsbridge and shopping Water in bath and shower not hot enough at any time
Well designed room; very complete; lots of nice touches. Heated towel rack; jacuzzie tub; upscale furnishings; even has a couple of 110/115 outlets. Location cannot be beat; just down from Harrods and up from South Kensington Underground station two stops away from Victoria Station and 4 stops away from Westminster Station. The BigBus "hop on hop off" number 36 is just out front and the narrated tour the bus provides last right at 3.5 hours with city traffic and goes to every single place of interest. Tour bus pricing varies based on package deal but around $30 per person. The staff of the hotel always exceeds expectation; Neal, the head concierge; is full of insights for the area; found us a large private van to Heathrow for $65. We had 4 big bags from a twoo week Cruise, so the large Mercedes was excellent. The hotel and its ammenities are moderately pricied if not leaning a little toward expensive, as in breakfast; but in tota,l worth the money especially if on vacation. A superior experience; will stay here again when visiting London for sure.
This was a very charming hotel. The location was wonderful - only a few blocks from an Underground station and Hyde Park. The staff was great - very helpful and friendly. The concierge helped with getting tickets to museums and other attractions as well as trains, which saved a great deal of time not waiting in long lines. We took advantage of the breakfast service. The food was good with lots of options. The waitstaff was very attentive. We did not have to wait long for assistance. The maid staff was fine as well and also very friendly. On several occasions, we had to call the front desk to request additional towels and they arrived within minutes. The Rembrandt is an older hotel with some of the issues associated with that. For example, the "switch" that controlled power to the room would "break" if the bathroom door was closed to hard in our room or a neighboring room. This could be easily fixed by tapping on the control panel. The room had a small table and desk, so there was no room for a wardrobe. It was a little difficult living out of a suitcase for two weeks. It would have been smarter to remove the desk and substitute some drawers for clothing.
Very friendly, helpful staff, comfortable room, well positioned for C London.
The location of the hotel - central, being within walking distance of Knightsbridge tube station, yet quiet enough to get an undisturbed nights sleep! Vey clean hotel, providing a very good breakfast.
The Rembrandt is in a great location not far from the many sights of London. We had a wonderful room with a balcony and a spa bath! It was excelent.
room was quite spacious and location quite central food was not very good byt fair for England
Service was outstanding. They provided extra towels and outlet adapter when asked. Rooms are spacious and clean. Great place to use for our home base for our anniversary getaway to London. Centrally located downtown. Close to the tube. Full English breakfast was included in our reservation but I was informed that not every reservation qualified for the "full" breakfast and instead they received a continental breakfast. Limited menu in hotel restaurant.
The Hotel staff are extremely friendly, welcoming and very very helpful. They always remember me from my previous stay. The disabled facilties are not upto dda standards. The ramp to the reception is unsafe, too steep and not legal!! You must get the electric wheelchair lift repaired and make sure that it can operated by the wheelchair user from the pavement. either that place a bell outside so that the attention of the reception staff can be alerted. I would recommend this hotel to able bodied persons, but not to wheelchair users.
Pool Paper thin walls, constant slamming of doors in the hallway!
Cleanliness of room and friendly staff. The room had good facilities too. A couple of small things about the room. A lamp on the desk in the room was held together with sticky tape. The cupboard holding the TV was in poor condition as was the TV itself.
Rooms quite spacious. Nicely furnished. Quiet. The service staff at the breakfast was disorganized and extremely slow. Totally unhelpful.
very quite and comfortable hotel, good size rooms and bathrooms
Very good location, opulent rooms, great services. Not very far from Heathrow, not expensive for the quality it provides.
peaceful, quiet decor a little tired.
The hotel room was very big on the contrary of most hotel in London. the bathtube was equipped with a Jacusy. The room was nicely decorated and was very quiet; The hotel is located in a very nice neibourghood.
The reception was very friendly and the location was ideal for our needs. The room was comfortable and clean, with an excellent shower room.
Even though I requested for an early check in and the normal check in time is 2 pm, our room was not ready until 5 pm. Exhausted; we had to wait for it sitting in the lobby. That kind of inconveniences should never happen in a five stars hotel.
The service was excellent. And the spa facilities were amazing.
Pre arrival the staff were very helpful via email and responded extremely quickly. On arrival, they couldn't do enough to ensure that we had a wonderful break. The hotel was wonderful and the rooms flawless. We will definitely be returning to The Bentley. None at all.
We have stayed at a number of Four Seasons hotels around the world. That said, something stands out at the new Four Seasons Park Lane. The service always exceeds our expectations. At Park Lane, however, I discovered what it is that makes the Four Seasons so special---the employees truely like their jobs and are proud of their company. When I asked employees about their jobs, they glowed as they told me their stories. Clearly, this wasn't just a job, but their future. Our visit was wonderful. This Property is very special and the location can't be beat. We had a great visit and we can't wait to return. We were greeted by name and we were treated like the most important visitors in the world.
Efficient, friendly staff. Spacious accommodation Bar drink prices expensive
We liked everything about Claridge's except the price though still consider it to be good value for money.
attention to detail- complimentary champagne as we only married a week before
Appreciated hospitality of hotel staff except one Japanese staff at reception desk. If you are trying to improve the level of service provided to the Japanese clients, you'd better to leave the operation only to your excellent English staff. Due to double booking, we faced to transfer to the other rooms during our stay. We have not received an official apology from the manager nor any kind of compensation, In spite of this big problem, the attitude of Japanese staff was always very gruff and unkind. I regret to say that her attitude destroyed our good reputation of your hotel.
Very nice room. Excelent location in Mayfair. Best for shopping.
I wish all hotels were like Claridge's. The facility is lovely, the rooms are fabulous, and the staff are extremely helpful. Their response to a special request was 'no problem' which simpliflied my trip a great deal. I wish I could have stayed longer.
The attention to detail and the ability of the staff to be both unfailingly courteous and retain friendly good humour
Everything in this hotel was perfect: excellent service and very friendly personnel. We had a beautiful big room on the 7th floor with view over London.
Everything was very efficient and seamless
it was mentions that fair inclced berkfast and when i arrived they said its not
Over charger $2k with a forced apology
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Looks nice You have to pay internet, small rooms,
hospitality of the staff. location
Everything was delightful. The restaurant is one of London's best.
The staff are excellent. Central London pricing.
The room we stayed in was looking rather tired, it was not as good as the rooms we had had on our last two visits
I walk in the Hotel, and they have sold my room becouse I arrive at 10:00PM even it was GTD by credit card. The front-desk manager at first denied that there is any booking under my name, then he deleted my name from the computer screen when i was watching my name pop-up
we had street view off harrods christmas parade it was brillant grand children loved it i would have liked to see a tea /coffee tray in room all hotels we have stayed at have this
The Doorman We waited too long for the room to be ready at check in. Very small rooms. Over priced for what you get. We stayed at the Ritz Hotel on our last visit for the same price and it was far superior.
The bathroom was far too small, couldn't turn at all!! Will not use this hotel again.
Greta Location, Very Quiet, Poorly and wrongly decorated, Very expencive for its worth,
location of the hotel was very good wasnt impressed when i read that the mini bar was free, then when i checked out and paid i found out that actually the alcohol im the mini bar wasnt free, so was very misleading and disapointing
Staff very friendly and attentive, very clean hotel, the doorman a treasure.
Staff were very helpful, rooms were well appointed altho a little smaller than I had expected. Bed was extremely comfortable. Nice atmosphere throughout the hotel. Supper options were limited for vegetarians and the sandwich wasn't particularly nice.
the comfortable room the lights
The spa, sauna, etc. The pampering had to be booked in advanced during weekend period as they didn't have availibility. The standard room looked worse than a good ibis or novatel. Not 5-star material.
Very friendly personnel; great service!
I liked the upgrade we had from a duplex room to a suit.
friendliness and helpfulness of all staff I found the table manners of some of the other guests quite revolting. The first morning I had breakfast in the dinning room was quite awful, I couldnt eat my breakfast because of it. There was no escaping this awful exhibition as I was sat facing these awful people
we had dinner at the restaurant one evening, and compared to the price, the dinner was not good, further more the hotel is in our oppinion not a 5 star hotel, maybe four stars, not five.
Location is just perfect, clean room The room is far too small for its price. Breakfast is poor.
Clean,tidy,pleasant staff Bar drinks highly expensive in hotel....noise form entertainment area above our room was too much for our liking with chairs being dragged across the floors at late hours
This little jewel of a hotel is Soho chic. I can't say enough good things about it! It is perfectly located, priced under similar hotels, small enough to be personal but large enough to have a really exceptional restaurant and rooftop bar that appeared to have a London insider following. I say it is the best kept secret in London & would recommend it to anyone! Absolutely nothing!
Great location. Good service. Brilliant rooftop bar.
I liked the rooftop bar. The friendliness of staff. and the champagne cocktails.
location, impeccable service, attention on details and high efficiency of the staff, true hospotality a bit expensive, some rooms are noisy
We enjoy our stay and higly recomended this hotel. Breakfast, location and staff was perfect.
Comfort in the room Waiting for breakfast whilst insuffient staff tried to clear and serve the tables
the efficiency and politeness of the staff was excellent, together with their helpfulness made our stay very pleasent
Friendly attitude of the staff, they were very helpful with genuine interest to provide the best information to London visitors, good recommendations to eat out No coffee and tea facility in bedrooms
Confortable bed, very clean enviroment,very quiet for sleeping,very kind staff, convenient for shopping
The service was superb, the rooms were comfortable and luxury. There is a smohow a smell of smokng at the corridores.