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Hotel was serene and quite,received an upgrade to junior suite which was extremely spacious and comfortable. No hotel shuttle is available tom transport guests to Victoria station.
Central location, impressive lobby, excellent choice of breakfast items Room was small in size and the bathroom was impossible to navigate if there was more than one of you or if bigger than a size 18! It mcant have measured more than 1.5m x 1.5m and was only really handy if you needed to use the toilet and sink at the same time. The room 681 was miles away from the lifts and instead you had to cross the courtyard whenever you wanted to leave the hotel or go to reception - not ideal when it's raining.
Hotel staff was very friendly , checking in and out was very easy
They ask me to pay for internet acces, but the problem was solved.
Our room had a balcony overlooking the impressive courtyard and was well equipped and prepared. Check in and out was effortless and staff were friendly and well informed.
Sasha the bartender was great as were all the other staff that we met. Everyone was extremely friendly and made our stay very enjoyable.
This hotel offers a welcome change from the big American chain hotels. Although it is part of an Indian chain, it has managed to preserve an old world charm. The Christmas tree in the lobby along with all the comfy couches and the Elle lovely courtyard made it feel very cozy and comfortable. The bathrooms could be a bit bigger but this seems to be a common problem with London hotels in general.
we'll be back- fantaastic position- best London hotel we have stayed in. being asked to pay for internet access
Nice and quiet, relaxed atmosphere Room very warn dispite air conditioning
Friendly, helpful staff. Pleasantly surprised by size of room
Location, near tube station and yet accessable to Westminister, Buckingham Palace, London Eye and other tourist sights on foot.Room was comfortable and spacious. Bathroom could do with updating. No complaints
Very friendly personnel; great service!
Staff were very helpful, rooms were well appointed altho a little smaller than I had expected. Bed was extremely comfortable. Nice atmosphere throughout the hotel. Supper options were limited for vegetarians and the sandwich wasn't particularly nice.
location of the hotel was very good wasnt impressed when i read that the mini bar was free, then when i checked out and paid i found out that actually the alcohol im the mini bar wasnt free, so was very misleading and disapointing
Staff very friendly and attentive, very clean hotel, the doorman a treasure.
the comfortable room the lights
The spa, sauna, etc. The pampering had to be booked in advanced during weekend period as they didn't have availibility. The standard room looked worse than a good ibis or novatel. Not 5-star material.
I liked the upgrade we had from a duplex room to a suit.
we had dinner at the restaurant one evening, and compared to the price, the dinner was not good, further more the hotel is in our oppinion not a 5 star hotel, maybe four stars, not five.
friendliness and helpfulness of all staff I found the table manners of some of the other guests quite revolting. The first morning I had breakfast in the dinning room was quite awful, I couldnt eat my breakfast because of it. There was no escaping this awful exhibition as I was sat facing these awful people
Staff were very accommodating. Room was great. Food lovely. unfortunately didn't feel comfortable in area hotel was in.
Very nice hotel with great design;
So far the best 5 star hotel i ever stayed in. Real individual design. 21st century, thats what hotels should look like. Also i like that the staff kept in the background but was there when you needed them.
Nice refurbishment. Staff all very friendly. Difficult to find, using wrong directions from "Google map" Breakfast expensive.
Other than the location being a bit out of the way, I can say nothing bad about this place. The hotel was amazing, the staff was incredible, there was little they did not think of. Location.
The design of this hotel is breathtaking, they have converted an old town hall and made it into luxury rooms and apartments. Old marble staircases and oak paneling lead to your rooms and then inside is a feast of new design and retro furniture. I don't want to be negative because the hotel was just 'starting up' but we did feel that the hotel should not have opened its doors until it was completely ready. When we arrived we found that fixtures and fittings were not all finished in the main reception areas and builders were fixing snags throughout the building. Our rooms were finished but the 2 bedroom apartment that we booked was not ready so they relocated us for no extra charge. In our room the kettle did not work and the shower design meant that the water ran straight on the floor and into the bedrooms, which is not good if you like a nice long hot shower. When the hotel launches in June it will be a better stay but dont book just yet!
The best hotel we've stayed at in London
Excellent location and so quiet you would not know that you where in such a busy area. Good design , nice swimming pool and gym, lovely room (apartment) we got upgraded we would definally stay again. Room service was a bit patchy and slow it seamed like they where still finding their feet, but all the staff where very friendly though.
The building itself was unlike everything I've ever seen. The rooms were incredibly large and well appointed mini-apartments. Amenities couldn't be beat. Staff was simply amazing. Restaurants and bar also get high marks. Nothing.
Gorgeous facilities, accommodating staff, absolutely scrumptious food. Noisy room.
great location, rooms are nicely designed and modern, staff is helpful limited breakfast, staff misinformed us about the services invcluded in our fee
Great staff , nice room after upgrade, although strange that the windows couldnt be openend... No 5 star, more 3+, all the facilities the state to have are in there yes 5 star sister hotel 1 block further down the street the Jumeirah carlton... hotel.. that might be 5 star, but there littke sister is not.. good room, but no facilities, and only after an upgrade ( excecutive) we had a real suite ( forget the junior...). but all in all a good hotel. nothing fancy though ( in the star and facilitie sector...)
location and a balcony in town the rates were misleading as they didn't reflect the true cost
i liked the location, and its a samller hotel quick to get in and out i got a better rate on sunday night ..but all hotels have better sunday rates...i certainly wouldn't pay 4 or 5 hundred GBP to stay there....it simply is not worth it This is not a true 5 star hotel..more like a 4 it lacks the little extra's, i hate paying 20GBP for internet..that's a big turn off for me and probably why i won't stay again...small room but the rate reflected it...and i was alone but a little small for 2 people
location, rooms discretionary service charge added to bill, a guest has to ask for it to be removed rather than being asked before its included,
staff and location in particular slow service in bar / restaurant area
Size of hotel and very convenientto tube etc.
Location, Quit area , close proximity to every thing No facilities , and you need to go for the Carlton tower for the Gym and busniess center
The location of the hotel is quite good, with good access to public transport and Knightsbridge shopping areas. The room I got was a handicapped room with bigger than usual bathroom (I assume). However, the open shower didnt drain and the whole bathroom was flooded within 30 seconds of turning on the shower. The toilet flushed for 3 hours with repairmen coming in at 5 in the morning to fix it. No compensation was offered, which for a 5 star hotel is not adequate.
Exceptional service and quality of the hotel. Very good location. Rates are quite high but it was 50% off through booking.com.
attention to detail- complimentary champagne as we only married a week before
Very nice room. Excelent location in Mayfair. Best for shopping.
I wish all hotels were like Claridge's. The facility is lovely, the rooms are fabulous, and the staff are extremely helpful. Their response to a special request was 'no problem' which simpliflied my trip a great deal. I wish I could have stayed longer.
it was mentions that fair inclced berkfast and when i arrived they said its not
Everything was very efficient and seamless
The attention to detail and the ability of the staff to be both unfailingly courteous and retain friendly good humour
Efficient, friendly staff. Spacious accommodation Bar drink prices expensive
Everything in this hotel was perfect: excellent service and very friendly personnel. We had a beautiful big room on the 7th floor with view over London.
Appreciated hospitality of hotel staff except one Japanese staff at reception desk. If you are trying to improve the level of service provided to the Japanese clients, you'd better to leave the operation only to your excellent English staff. Due to double booking, we faced to transfer to the other rooms during our stay. We have not received an official apology from the manager nor any kind of compensation, In spite of this big problem, the attitude of Japanese staff was always very gruff and unkind. I regret to say that her attitude destroyed our good reputation of your hotel.
We liked everything about Claridge's except the price though still consider it to be good value for money.
Staff were very helpful and the hotel was certainly central - paid for a mid range room which was really quite small with no view would hate to see the standard size Room size
It's location, being within short walking distance of most of the interesting places in London Arriving by car stopping at a bus stop in front of the hotel to get the luggage out of the car. The attendants were very prompt though.
All of the staff were alert and looking for an opportunity to help. Excellent service.
The situation of the restaraunt above the bar made it a very noisy experience
Attention of staff is the best I have experienced in London. Parking of car. Ambience. Decor. Only the price!!
great staff and great breakfast, no buffet
the quality of the beds I would prefer a buffet breakfast
Clean room, stylish lounge, excellent bathroom suite Felt a little expensive as did not include breakfast
Everything was great, a bit expensive but that's central London. Nice Bar and pool. There was a cold draft coming from the old windows and the heat did not really heat the room. However, when we brought this to the attention of staff they came up within 5 minutes with an electric heater, and the next day called to make sure everything was OK. Breakfast could be included in the high cost of the room.
Free internet access The room are far too small not even for 1 person with two large suitcases.
good location место хорошее, завтраки дорогие! be careful with your credit cards! Once at nigth the menager was trying to charge our card, diferent amount, without our permition! So at nigth we had to go down and find out whats going on? who is plaing with the card ( we have a sms from the banck) so he told us, that he is chaking if we have enogth money! crazy! Будте внимательны с картой, у нас ресепсионист в ночи пытался снять деньги, причем разные суммы, а так как карта требует кода у него не получилось! но нервы потрепали! заблокировали болше чем надо и пытались снять без нашего разрешения!как так не понятно!
location, breakfast, room (small but okay)
The location of the hotel was excellent. Walking distance from major attractions, Green Park tube station and bus station. Everything in the hotel room including bed and bad were too large and tall, especially for a short person like me. Would probably be perfect for a person 6 feet tall!
Excellent location, great design, very good service.
The staff was very friendly and helpful. We immediately felt at home. The room was very comfortable (especially the bed).
The position, just behind the Ritz Hotel, makes all the West End area accessible at walking distance. One issue: the hotel asked 6 authorisations to my credit card, for a total amount in excess of the finally due one. These were not real payments, but eroded plafond available for me. If the plafond were low, I would be left without money available on the credit card. I asked the hotel management about the 6 authorizations and why in excess, receiving confused or no explanations. Whatsmore, this behaviour was not anticipated in any part of their website or documentation. In the end I could not even pay with a different credit card. Fortunately they charged the correct amount. The room was not as comfortable as one could expect from a 5 star "just refurbished" hotel in a "superior room": 1) the room door was very thin, not enough isolating from the noise outside: voices and housekeeping work woke us up more than once. 2) the window glass was not a modern isolating one, but rather a single layer one. As it was a freezing season, the room itself was not properly isolated from the cold outside. 3) the bathroom was fitted with an undersized electric heating appliance. As a result the temperature was every time some degrees less then in the bedroom, pretty nasty in the morning.
nice hotel the staff are excelent the room is small but very nice but
The relaxing but professional atmosphere. The rooms were extremely comfortable and well designed. There wasn't anything we did not like during our stay.
Service was excellent, concierge and reception very helpful, great breakfast. Rooms a little small but beds enormous and sooooo comfy! Be back soon! Lack of kettle in room was the only small negative.
I was a bit sceptical because I thought the price was a bit low for a five star hotel but the room was fantastic and the staff were very friendly. I would highly recommend this hotel for anyone looking for a short break in London. There was a stain on the carpet - This was negligible though as everything else about the room was amazing.
Very courteous and helpful staff - thank you Fabien. This high quality hotel is very well furnished with high quality fixtures and fittings. I would it to anyone.
Quiet atmosphere. Water not hot enough.
We received a warm and friendly welcome which continued throughout the stay. The twin room we had was actually quite spacious unlike almost every other hotel I have stayed and was a positive improvement on having 2 beds squashed closely together with hardly any room around them.
The hotel is in a cracking area just 5 minutes from Victoria. The street is very quiet and the hotel was in a nice location. The hotel was very quiet (apart from the extract fan in the bathroom that sounded like a burst car engine at times)...Room was very comfortable, if a bit on the small side. Room was pretty small with no-where in the bathroom to put toiletries other than a little wire basket thing supplied. Also no real place to put your suitcase that then didn't interfere with any storage space for clothes. Also, surprisingly for a 5* hotel the staff never asked if we wanted any papers in the morning :(
the service was impecable. nothing was too much trouble. the rooms were also beautiful. i would choose this over a similarly priced large hotel every time.
Great location with easy access to Victoria station, Kings road & Sloan Square. Fair sized rooms which were cleaned daily. Had breakfast 2 out of 4 days. The meal was nice but price a bit expensive. Very helpful staff and pretty quiet given that there are only eleven rooms.
Very close to Victoria station and good restaurants. Service staff was very helpful and friendly. Nice bathroom and very modern rooms. Quiet street. AC not too strong, which is typical in Europe.
The above says it all. Nothing.
Large comfortable room with good access to all transportation Bathroom very small and hotel air conditioning still was not installed. It may finally be completed by end June
very nice room and comfortable need a cofe station in room
Service is fantastic
Welle quipped rooms, friendly staff and ideally located near piccadilly, 242 hr room service. no all ok
The welcome from the staff was excellent - friendly and helpful. The quality of the rooms was exactly what we expected. The hotel has the feel of luxury from a bygone era.
Service , service and more caring, friendly service! From the moment I stepped out of the taxi on arrival until I left the hotel everyone addressed me by name with a cheery greeting. VERY comfortable and quiet room with far above average amenities, linens and furnishings. Excellent bar and public areas. I was sorry to leave but I shall be back as this is my new favorite London hotel. BRAVO to General Manager Spencer Yeo . Executive Concierge Frank Laino, Edward and everyone at the front desk plus all the doormen who ran for cabs ( in the rain!) so I didn't have to. I say "Well done" ! No complaints
Very friendly and helpful staff, perfect location for the West End, shops and entertainment, location location, location, fabulous bar Small room, no view and very tight bathroom, and expensive
Lovely re-decoration. Failure to have cab ordered on the morning of my departure; I had to wait for one. I think the bar prices are unrealistically high!!
Good hotel, conveniently located with a certain charm. Excellent concierge and reception staff let down by very poor F & B staff. The service at breakfast was almost of Fawlty Towers standards and there was an unhelpful arrogance to the staff in the American Bar. Restaurant and bar staff.
Staff was very helpful. Rooms and hallways in need of paint and new carpet. Room was very small. Dining is in need of rejuvenation.
great service. high standards. helpful concierges. great location. very English.
Excellent old school luxury with modern flourishes. For some the slightly stiff air might prove uncomfortable.
Some excellent staff. Breakfast on day 2 took too long - but quality 100%
convenience to top tourist sights and underground stations
It has to be renovated
the bed was good yes if you want to stay in a 5 star hotel I would not recommend this hotel the room is to pour and everything is to old
convenience to Mayfair
the localization of the hotel is very good. to clean the rooms the staff used to make a lot of noise.
Location, neat room A bit outdated, no free internet access (should be included in price)
Excellant service & friendly staff In places the rooms the room was in need of a redec.
Great location Looks like a five star hotel from the outside but has the rooms and facilities of a regular Sheraton...
Location is good but cannot be a reason for staying in this terrible hotel. Worst 5 star hotel I have ever stayed. Non renovated rooms can even not be rated 1 star. They should not be sold. It is a shame for Sheraton and Starwood to have such a bad hotel in the chain. Staff is trying to do its best but management is non existent. Hotel manager must be fired...
The service was excellent, the room was a good size and the food at the Citrus restuarant was lovely There were limited facilities in the room including bad reception on the old tv, it smelled of smoke despite asking for a non smoking room. The hotel was not aware of my booking when I arrived- which may this sites fault or on the hotel end.
the location the staff and the bar area. the bathrooms were a disgrace, cracked tiles, old fashioned, didnt feel clean and certainly not up to the standard of a 3 star hotel let alone a 5 star.the whole living quarters of the hotel need a referbishment.
The service was excellent. We never left the building or returned to our room without a staff member greeting us with a friendly smile and kind words. The room(s) were a great set-up for a family and allowed comfort and space for a reasonable price. The location was convenient for all site-seeing and public transportation.
The staffs personal attention to our needs during our stay. It made our stay very pleasent.
Staff, Quiet Room Complicated Payment procedure, inflexible invoicing, staff was not able to put the correct invoice adress.
It is very bad,noisy and old hotel it was same 2 star or B&B
5 star facilities, superb service. Spacious apartments. Extremely hospitable staff. Price is commensurate to 5-star status.
The design Extremely rude staff
Very comfortable , well equipped with excellent friendly and obliging staff.
the friendly professional staff. I was given an upgrade which I appreciated not that I needed a 2 bedroom suite as I was on my own. there was nothing that I didn't like.
The staff and venue was beyond excellent!
Wonderful hotel in so many ways; location,expansive and luxurious accommodations,service. We booked a junior suite,but were graciously upgraded to a one bedroom suite. We had so much room! As for value,other 5 star hotels cost as much or more ,but only offered a small room. Don't hesitate to book this hotel for a unique and outstanding experience. No complaints at all. Excellent in all areas.
Exceptional staff, amenities and location. US plugs were a bonus.
Comfortable room, great location Matress was a little soft and springy. Starting to look a little worn inside the rooms themselves
Location was perfect, comfort of a five star boutique hotel, fast service, front desk very helpful Room service only till 11pm I believe and no restaurant on Sunday evening. Not uncommon for London on a Sunday night as most hotel restaurants weren't open either and most local restaurant to were also closed. There were a couple of good alternatives
We only stayed at the Threadneedles hotel for one night (Saturday night). We wished we would have stayed there during our entire stay in London. The May Fair Hotel (in the May Fair district) wasn't nearly as nice and/or personable. They really know how to threat a guest and exceeded our every expectation. Somewhat off the beaten path, but I'm now a firm believer that smaller boutique hotels are the way to go.
The hotel is beautiful and the rooms are very well appointed. The hotel is upgrading the heating system. We were mistakenly placed in a room that could not be heated to a reasonable temperature. It took multiple telephone calls before the manager was contacted and we were moved to another room.
The staff are professional, warm and friendly. Location - wish it were closer to Victoria Train Station.
This guest did not leave comments about this hotel.
Very clean. Accessible. Not noisy. Bar has good food/drinks/dessert. Excellent breakfast!
Loved it ðŸ’ž
Beautiful ckean room, with a great big bathroom (sepÃ¡rate deep tub and shower)
The staff were very helpful with everything we needed very nice hotel in a nice area. Close to the Tube.
The hotel was quite impressive, and fairly close to public transportation. It was a great value for the price.
The hotel room was very big on the contrary of most hotel in London. the bathtube was equipped with a Jacusy. The room was nicely decorated and was very quiet; The hotel is located in a very nice neibourghood.
very quite and comfortable hotel, good size rooms and bathrooms
The reception was very friendly and the location was ideal for our needs. The room was comfortable and clean, with an excellent shower room.
Rooms quite spacious. Nicely furnished. Quiet. The service staff at the breakfast was disorganized and extremely slow. Totally unhelpful.
Very good location, opulent rooms, great services. Not very far from Heathrow, not expensive for the quality it provides.
Even though I requested for an early check in and the normal check in time is 2 pm, our room was not ready until 5 pm. Exhausted; we had to wait for it sitting in the lobby. That kind of inconveniences should never happen in a five stars hotel.
Pre arrival the staff were very helpful via email and responded extremely quickly. On arrival, they couldn't do enough to ensure that we had a wonderful break. The hotel was wonderful and the rooms flawless. We will definitely be returning to The Bentley. None at all.
The service was excellent. And the spa facilities were amazing.
peaceful, quiet decor a little tired.
Cleanliness of room and friendly staff. The room had good facilities too. A couple of small things about the room. A lamp on the desk in the room was held together with sticky tape. The cupboard holding the TV was in poor condition as was the TV itself.
Everything, service, beautiful and great location.
great service and excellent location. Allessandro is incredible! Room service was very poor, no phone was answered when the order was incorrect and I needed to go down to speak to reception.
The hotel was very nice and warm. The rooms, although small, were very clean and comfortable.
The location and the cosy atmosphere the room was really small and the painting of the walls a little shaby
The efficient and personal service surpassed only by the care given to the room and a wonderful cocktail lounge. N/A
The staff were extremely helpful and friendly.
Service is unreal, and location fantastic. The beds were very uncomfortable
Excelent location, good service I was incomodated early in the morning by the noise coming from outside (I stayed on the 2nd floor)
I loved the staff and the location. It is cozy and stylish.
Private. Classy. Charge too much for use of their telephone in this day when they should not
quiet & comfortable, good location Room at ground level