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We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
Bar was nice Room was small and underwhelming consider g how much we paid.
Modern clean smart rooms with all amenities in an excellent location close to St Pancras and Kings Cross stations plus friendly staff. Nothing to not like
It is walking distance from the train station, great location. The staff is very helpful and very accommodating. The breakfast was the best I've had in Europe during my 3 month stay. The bathrooms are very modern and the whole hotel is very clean. The hotel is great, but the beds are a little firm. There was one lady at the front desk that was polite but cold. Other than that everything was great.
The Pullman St Pancras had nice, high-end finishes in the bathroom and the bedroom, as well as in the lobby. People have complained about the wifi, but we actually had a pretty good experience with it; we were able to make a call using their wifi. All in all, a pretty comfortable experience. This is in a pretty noisy part of London (Euston Rd), which means that there are a lot of pubs (which can get rowdy), cars honking horns, ambulance and police sirens, etc.; even though we were on the 12th floor, the noise from outside woke me up often during the night. Also, the bathroom door does not shut tightly; it leaves a gap between the leaves of the door, so any noises (etc.) from inside the bathroom are audible to your significant other in the rest of the room! Not particularly romantic! And the thermostat was difficult to program; quite a few times, it would show 22 degrees C and be programmed for 18, but would still put out warm air, which makes no sense.
The location is central and the views from the top floors are stunning. There are many excellent restaurants nearby.
The location was ideal, transportation was near by. The staff was friendly The bed was hard!!
Only stayed one night to catch the train to Heathrow the next day. Great location in proximity to Kings Cross St Pancras. Trendy lobby with DJ playing on Friday night, not too loud though. Beds were great, showers were nice, all modern decor. Morning breakfast buffet in the restaurant is great. Overall it's a nice clean place to stay for a night or two. I'd be back.
hotel was a peaceful experience staff all very helpful especially the restaurant manager. I did leave behind some of my clothing and wanted to arrange these items be posted to my home address? 26 Glencoe, Whitburn West Lothian Scotland EH47 8AR Central location, cleanliness, up to date style & furniture.
Staff was ready and willing to help at any time. Bed was very comfortable and room was spotless. Wonderful breakfast with many options. We thoroughly enjoyed our stay.
Lo recomiendo 100%
Very handy for Eurostar Toweld old and hard. Shower door didn't fit well
Bed was amazingly comfortable with great sheets. Bathroom perfect, breakfast amazing. check out was a bit busy.
The location of the hotel was fantastic and we had great views of the city from our room. We were given a room with disabled access which was fine. The only complaint I have about the 'wet room' is that the water did not drain away and the floor was a gigantic puddle and we had no way of getting the water out. Also, are 3 shower heads neccessary for one bathroom??
Marena (server in the restaurant) really hustled and kept good cheer despite being very busy. Other staff offered very good service, as well. Breakfast buffet was well appointed and tasty. Very poor value for the money. The room was quite cramped, awkward layout, and noisy (even though the front desk said it was the quiet side of the hotel). Seating in the room and throughout the hotel common area is old and uncomfortable. I won't go back.
The room was very tidy, and had everything we needed! The front desk was very helpful and the tube station (Warren) was right next door. I can't really think of anything at all. There was no fridge and my husband mistook the minibar so we were charged, but the front desk took off all the chargers.
Fitness centre Breakfast Stuff
It was a business trip so only slept there but breakfast was lovely. Excellent location too!
Check-in and check-out was easy and efficient 1) Bedroom sash window was loose fitting and so rattled in the wind. 2) Goods being received (or moved) below my window at 06:30. 3) Ancient 14in portable TV as far away from the bed or easy chair as it was possible to locate it.
conference hotel with tiny hallways, bad views. Did not feel luxurious. Overpriced
Location is great and rooms are quite large and clean. Also quite reasonably priced. The rooms are a bit noisy. They need to replace the windows which do not close very well so you hear all the noise from outside. Staff could be more courteous.
location was excellent, had an appointment at the uclh hospital. Service from staff at front desk, valet parking and room service was very good indeed. Negatives are although we arrived later than planned and had wanted to order hot food, when we called at 10.55pm we were told hot food was finished! The advertised finish time is 11.00pm in room service info, I know it is only five minutes but when you have travelled 5 hours and did order before the end time, bit frustrating.The stay to be honest was spoilt by very slow and unmotivated restaurant staff, No welcome from staff in restaurant, had to wait by a table whilst he took all the cutlery off a fully layed table next to our table, why not just seat us on the table that was already layed??!! Did not expect a hotel as this to be unprofessional at all.I expected better for breakfast than the experiance we had,being hoteliers ourselves.
Excellent service. Great breakfast.
Great location - and was very close to King's Cross which was a big reason for booking this last minute. Room is small but exactly the space needed. Beautiful space and very comfortable. Would be great if hotel could have USB outlets as a replacement for plugs and need for adapters in charging tech gadgets.
Excellent Breakfast buffet, right across the street from the Tube stop. Neat and clean. Room decent size. Towel warmer contributed to heat in room, but maintenance guy was quick to correct that for us. Air conditioning did not work properly and it was too warm in room at night. The hardest bed I have ever slept on! We had to take the comforter and place if under the thin mattress cover for any cushioning at all. Truly just a hard set of box springs with a cover, no mattress at all.
The room was spacious, comfortable and very clean. The TV was dated and had a very limited number of channels.
Friendly, polite and helpful staff, clean facility. Good location. Noisy room location above delivery dock,construction noise one night until 11 pm. Extremely poor acoustics in restaurant (am acoustic specialist in N. America) very hard surfaces,floor,walls,ceiling and other multiple reflective surfaces make for most unpleasant experience resulting in avoiding restaurant second time.
The hotel provides a consistent level of frienliness, efficiency and comfort. it is well placed for shopping , sisgt seeing and business (city of London banks etc).
The security arrangements were good - eg lift doesn't work to go to upper floors unless bedroom key card is inserted. The breakfast was excellent. The staff were friendly and helpful. I thought the bedrooms were rather small for a 4-star London hotel
The hotel is very well located, close to tube stations. the room is small and facilities require renewing. some broken (faucet, door handle etc.). price is very high and is not a decent return for the money
it was coveniently situated for Radisson Edwardian Hotel, which is where we needed to be that evening poor service in the bar, exorbitant charges for drinking water, spartan room and bathrom, noise in the morning from street and plumbing
Hassle free check in and out. Very convenient to where I was working in Gordon Square, Bloomsbury and blessed by a 24 hour car park adjacent to the hotel itself and with shops very close. The room was without half of its secondary glazing which meant that it was particularly noisy due to the proximity of nearby pubs late at night into early morning. Reception acknowledged this aspect on departure but failed to offer an explanation for the absence of part of the system.
Proximity to underground and centre of London .yet quiet. This was a shopping trip so convenient for Oxford St and Marrlebone Road. Considering how small the room was, it was quiote well equipped. Double bed was so small. Asked if there was a room with larger bed, but told they were all the same size. Hotel was full so no option to change to two singles. Not good for anyone over 5ft 10 inches.
Great room and food None
Room was clean and right next to the Russell square underground entrance. Room was small, wifi wasn't free and the room smelled, but in their defense we didn't ask to change rooms. Kind of pricy for a holiday inn.
Easy access of subway, restaurants&pubs and shopping center No fridge in the rooms so no possibility of drinking cold beverage
Excellent location Staff did not understand a small glass of wine and kept serving and charging for medium glasses
it was freezing weather but the rooms were lovely and walm I didn't like the bed. We booked a double room but I think the bed was only 3/4 so for 2 large adults it was not comfortable. There was space to put a larger bed in the room if they did away with th coffee table which just got in the way.
Close to public transport Our room was located at the street side of the hotel on the first floor. Traffic sounds made it noisy and difficult to fall asleep.
Excellent location, not far from the tubes. Clean, comfortable and good value for central london. The gap in the curtains that let the light in at 6am!! but can't complain really...
Great location for my needs (arriving by train, leaving via Heathrow) Friendly competent staff. Clean comfortable rooom. Seems to be choice hotel for school tour groups. So I had to reprimand teens for socializing loudly in the hall.
Excellent value for money. Stayed in a single room which was quite spacious (and could easily fit a full or queen bed). The hotel was recently renovated and the rooms as clean and modern, and the building is a stone throw away from Euston which makes it very conveniently located
Ability to leave early on Sunday morning Service, room size, steps to room, shower
The hotel is situated in an ideal position for easy access to Euston rail and tube station.
I chose it as I needed to be at St Pancras by 0800 the following morning, having had breakfast. Nearer B&Bs etc did not work. This was still too far away for me to walk with luggege (ineeded a taxi), but at least I had a breakfast.. See above. The dealy for a taxi was unacceptable. It was quicker to walk towards Euston. If there is a next time I shall plan accordingly.
Nothing particular. Everything was not more than other normal hotels. Room was not cleaned when I came back in the evening. I had to wait long time in the reception. I felt total management was not working well. Room no58 only is located just next to service entrance and was cold.
so near to the station
The staff were friendly and helpful. The hotel is handy for getting out and about. It was quite noisy at times and the walls were 'thin' we could clearly hear the man next door using the telephone.
I came for a quick overnight stay, conference related. Comfy bed, great access to tube, great bathroom and nice tub. Only thing: Ice machines for guests would be helpful
Very comfortable. Services and staff excellent Poor Tariff explanation. Also I specifically requested Non Smoking but on arrival was initially advised no such facility was available.The room was then upgraded to non smoking double- which was fine
The location and the comfort Some noise from other rooms
entering the hotel.
The staff were polite and well turned out and the hotel looked great from the inside. Got the felling it was tips, tips tips. The food was not great, looked great but not nice.
Location and staff very good. Wifi was unreliable for business. Very bad
The rooms at executıve must be the best but not. The rooms were smelling dampness and bacteria.
Excellent location and very good buffet breakfast.
We were welcomed from the beginning, we spent 4 days there and it was ideal for touring London. The staff was very helpful,especially Ryan and Vitail. Every thing was fine
they were able to hold our bags for us for 6 days while we traveled around Europe and then we came for back a final night there before heading out from Heathrow airport. We had booked 2 beds as we were 2 friends traveling together, upon check in, we were informed that there were only rooms with 1 bed available and that out reservation was just a "request" and not a guarantee. It was a king bed so we made it work. The rooms were tiny and stuffy. The A/C didn't work, and with the window open it was very noisy. They did bring up a fan for us and that helped.
Coffe In the room Sistem was down when arrival Had to wait 1 hour.
The location of the Hotel against the underground lines. Take too long time to check in and out. To little staff at the main desk and not the correct attitude to customers.
Good location for transport links; friendly and helpful staff; well- equipped rooms and even standard rooms have baths and showers. The food (dinner) in the restaurant is excellent. Coffee maker far too fiddly and despite hotel now providing instructions, it still floods the wardrobe! Tv also over-complex, although good when you get to grips with it. Glass panel for shower over bath is fixed, making it impossible to reach taps etc without getting in the bath.
Helpful staff; accessible to eurostar
The staff was very helpful: we called for directions & they got us there quickly. The room was clean, relaxing,comfortable, generous in size,and quiet despite being on a busy street. The only minus was in the food service, but they did not charge us for our meal. I also saw that they are working on the restaurant area, so I expect they will have everything back in order shortly.
We had a superb meal in the restaurant. Large comfortable bedroom with rollaway bed provided.
Excellent location for train travel to rest of contry and the Chunnel. Directly across the street to St Pancras station. Room was very clean and very large by Eurropean standards. Friendly staff. Located on edge of a somewhat run down area, though with the International train station there, the area should continue to improve. Never felt unsafe when out in the area.
Loved the layout of room, cleanliness, free internet, great location, comfy queen bed and great shower Breakfast was terrible - we went down and they had run out of orange juice and cereal - not very good value for money - altho there are lots of other options around
staff and dining were great. we stayed in an apt. that was roomy and clean.
All good. Not long enough stay. The sockets tripped out they were fixed within minuets.
Best facilities in the room:1. free wifi. 2. coffee & tea maker took me a long time to find the on/off switch for the lights in the wardrobe
Hotel staff very helpfull. Room clean and tidy everything in place that you require.Would use again.
Internet no charge, excellent staff, v. comfortable room, clean spacious bathroom & on top of all that, excellent coffee machine in room!
the proximity to the public transport services. The cleanness of the premises. The smiles on the staff's faces. a hairdryer in the bathroom will be convenient as well as a beberages dispenser machine at each floor.
Breakfast was good value.
Quiet room No hairdrier supplied in room. Shower gel empty
Clean, warm and self-contained, good television. Nothing really, but it would be great to have a shower cap in the bathroom!
The staff were very helpful and friendly, and the room was excellent value for what we paid. The new shower room within the suite was amazing.
Location -we were travelling from Euston station
Clean and functional Overheated room
The hotel is located very near to Euston Station which makes it ideal for business or city break. There's no free internet and you cannot use your BTOpenzone account there. However if you walk to the Thistle, 50m up the road, you can use BTOpenzone and it's fast.
The bar and restaurant were a pleasant surprise in a low cost hotel We should have put out the sign asking not to be disturbed as house keeping staff knocked on the door at 8am and continued to knock every half hour/45 mins until we checked out - but it was our fault.
the breakfast and the newspapers
We only stayed one night but it was a very comfortable one. N/A
Close proximity to subway and at a good price
From entering we were welcomed by the gentleman behind the desk. We saw him throughout our stay and he was a perfect representative for your establishment. Our room was perfect for us, clean, well equiped, warm and welcoming. If I did have to critasize one thing it would be the dining room. It was quite cramped but really clean and well stocked.
It was close to St. Pancras International; facilities were good for a city break; comfort and cleanliness of the rooms was very good; reception staff were very polite and helpful.
The room was really spacious and clean. The staff were very accommodating and kind. We had a wonderful stay.
Able to get early breakfast which was very good
Great location re transport, laundrette, pubs/restaurants. Pleasant, helpful staff. Quiet street.
Wonderful greeting upon arrival all staff were 100 per cent and very helpful everytime you went out you were wished a good day and again welcome back in the evening 1st class Nothing like I said 1st class food staff rooms
Regarding London price niveau I was surprised by the facilities and the infrastructure of the hotel
The small kitchen area in the room was a plus factor and very useful for heating a small meal. The hotel is extremely close for Kings Cross and Eurostar. Hotel staff organised an early breakfast for me as I had an early start. Very small dining room. Settee located under the wall television so had to sit on the bed to watch the TV. There was no channel 4.
Very nice surprise as I was expecting less No
Great location nearby, underground station, Russel Square and Covent Garden.
Easy access near Underground and pub and park. Small and convenient.
Handy Location Unfriendly staff - tiny rooms
Clean and simple. Wireless signal/coverage could be enhanced.
It was easily the nicest place to stay for the money in a very expensive city. We were able to get a room for 3, queen and single (for daughter), PLUS really excellent buffet breakfast included, for 110 pounds night. It is 1 block from Euston Station so it is convenient for those not taking cabs. It was very clean and comfortable, with all basic amenities, and some extras (hairdryer, flat screen tv). Newly and nicely redecorated in simple modern style. The rooms are not large, but more than adequate. Nice large window with clear view and ventilation. All rooms for guests are on third floor. Two lower floors are reasonably priced housing for international students from abroad. Only third floor is for guests. Also has facilities for smaller sized conferences. Neighborhood not fancy but bustling. The amazing British Library and St Pancras St are right down the street. A deal!
Great location right next to Euston station. Clean modern rooms.
Excellent value for money for London! Great room and I'm not surprised by it's 4 star rating. It's run by the Methodist church, but you wouldn't notice besides the name of the place.
The room is clean and comfortable. The breakfast is fine, but the coffee machine and toaster work not well.
My daughter became ill and the hotel gave her a room extension at no additional cost.
location tv channel selection
Very clean, comfortable and quiet. 2 minutes walk from Euston Station.
I have now stayed twice and have booked again. Everything is good; the food, the staff, the atmosphere, the location. There is nothing that I didn't like about my stay.
good location good breakfast
Very Close to Euston Clean room and excellent shower Included Breakfast was worth it Bagged up a take away Breakfast for me the day i had to leave before the buffet opened to catch a train Walking distance of both Euston and St. Pancras train stations. Great African Restuarant nearby Being on ground floor meant leaving the window shades open could be a little awarkard
the bed and the delgihtful room service person who delivered my meal. She was very helpful. I didn't like: 1. the 45-minute wait to check in even though I was the only person there; 2. the inedible omelette I ordered from room service and its inadequate replacement; 3. being unable to get breakfast in time to go to my conference because all the tables were full.
Excellant efficient staff. Modern feel. Very good breakfast. Will definately be back. An outter facing room next time please but a minor point.
Good Location no
Very very small rooms. No space for clothes etc.
the lobby & the restaurant - friendly staff wifi service does not work everywhere - rooms are very small in relation to price - downstairs conference facilities technology: air co in the breakout rooms is either too hot or too cold, microphones either too loud or can't hear
Great central location , room very comfortable with fab bathroom . Breakfast very good ,well presented & freshly cooked .On our first night of arrival we had a lovely meal in the resturant , food of high standard & again service very good . The only one negative would be the lack of ashtrays outside , as smokers we are happy to go outside but it would have been nice to have cig bins rather than the pavement .
Rooms are very small.
Clean, modern, conveniently located. Mattresses are cheap and very uncomfortable.
location, room cleanliness very little natural light in room. uncomfortable seats in bar
comfortable bed; good WLAN Too expensive
Room clean and comfortable and quite. No restaurant facilities - closed offered sanwichesw or bar meals only, asume this is not the norm
The location is convenient for St Pancras, British Museum, and Tube. The room and bathroom were warm (almost too warm) and comfortable. The breakfast was freshly cooked to order.
shower very poor,breakfast cup of tea undrinkable
The location, covenient for stations and west end and spotlessly clean..Very friendly and helpful staff. We missed having a lift
clean comfortable room and pleasant atmosphere. Excellent location no lift
Location and setting of the Hotel was very nice. I'm afraid I had a problem at breakfast time. I arrived to the dining room at 09h01. I misunderstood that breakfast finished at 09h00 and thought I had until 09h30. Waitress told me that breakfast was finished. I thought it was unfair that one minute past nine there was nothing available to eat. At about 09h05 several staff came in to clean off the tables, while there were still people eating, making everyone hurry up to finish. I did not like this and feel everyone was made to feel uncomfortable.
Location was great, rooms very clean and quite spacious for city centre hotel. Very very hot in rooms, hence planty of fans available. But was just a little overwhelming
Clean room, great,quiet location and yet very close to St Pancras.
Great Customer Service and wonderful location for the price.
The staff were cheerful and friendly, the room was comfortable and the breakfast was fine. There was a computer in the breakfast room that guests could use to access the web. The hotel was located on a quiet street. The room we were in had its own air conditioner for the one day when it was hot.