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A beautiful hotel with a lovely atrium, we were offerred an upgrade when we arrived to a larger executive room. It was lovely with a views over the atrium and restaurant. It would have been nice to have had a window open for some fresh air..the double french doors were both locked. We did have difficulty with no hot water in the evening but this was dealt with very promptly and to our great satisfaction,
The Executive room was fabulous, very spacious and large. No
Location, cleanliness Hard bed, unfriendly staff
the rooms was large and comfort
good and nice concierge, quite charming atmosphere overall stains on the linen
the room was very clean and the tea garden is impressive the decoration of the rooms are very old also no cattle in the room , tv also very old style
The servIce from the staff is among the best I have experienced!
Ease of getting in to central london via LUL slow service
rooms, lobby location from center
Room lovely not easy to use safe in room
I love the location the design and decor and the staff are very willing and very friendly. The rooms have every comfort and are spotlessly clean nothing
Location There's nothing to complain about but it actually would be very nice to have a coffee/tea facility in the room
Staff were very polite and helpful,made to feel very welcome as soon as we arrived,Room was kept very clean just thought the Drinks was a bit expensive
The lobby, bar and restaurant staff were very attentive and personable room small
Location of the hotel was of great importance and the cleanliness as well. Concierge had good knowledge and were very helpful. Internet was over priced when you need to be connected in the room and on the contrary you can find it free of charge in the Lobby.Breakfast was over priced for what was offered in the so called buffet and same for the english brekfast plate. Improvement to extend more choice is to be considered.
The hotel staff was wonderful. Everyone was friendly and helpful- from the concierge to the housekeeping staff. The proximity of the hotel to Oxford Street made it very convenient tor us to go around. One of the rooms was a bit cramped (we booked 3 rooms) and one didn't have a ref. However, the proximity of the hotel to Oxford Street made up for all these inconveniences.
Modern, Contemporary surroundings. Pleasant atmosphere, staff were helpful and friendly but not too intrusive Just did not have enough time to enjoy the hotel and its facilities. Will book again for a longer stay
Thank you for the super friendly staff. You really made my stay enjoyable. The location is fantastic as the Bond Street tube station and Oxford street are a stone cast away from the hotel. Great place!
Good clean rooms, well furnished. Staff very helpful, especially the Porters who kept running into the rain to hail taxis! Small point, whilst there was a mini bar, there were no tea/coffee making facilities in the room. This would have been nice, but did not spoil our stay.
its veru close to oxford street 5 mintues away walking..the stuff are very helpfull and friendly ...i like small hotels
The pool, jacuzzi and sauna area was spot on. The bar was very modern with a relaxed atmosphere serving all the usual drinks and good range of cocktails. Breakfast was top, but did cost almost £20. Perfect location for a weekend in London with most places we visited being within 20 minutes whether by tube, foot or rikshaw. The rooms, depite being very modern and well presented, are a bit on the small side. Also, a cup of tea cost £9!!!
Clean, modern design and very nicely furnished room Front desk understaffed so can be hard to get anyone to solve a problem (eg our heating was too high and phone just rang and rang at 2am when I called for help). Didn't get much sleep that night.
We loved the fact that the staff wanted to please and were interested in our stay, it made it an even more memorable experience.
The room was comfortable,the hotel facilities were good,in all we liked everything about the place No complaints
Friendly staff. Warm face towels on arrival at receiption was a nice touch. Modern, clean, everything in working order. Expensive breakfast
Firstly, the room we initially had, 553, was very small and cold. The first night the heater rattled constantly and wasn't functioning. The following morning, we contacted the Guest Relations manager, Barbara. She first sent up a maintenance man, who checked it and said 'That's as good as it gets. He was not understanding of the situation, but Barbara knew the heater was faulty and changed us to room 342. This room was much brighter. However, it was tiny, and we couldn't have breakfast in the room , as there was only one table, with no room for a 2nd tray. The very attentive waiter told me the hotel has no room service trolleys. Shameful. When we paid our bill, the receptionist took £150 off the total bill.. A very poor experience all round
It was very comfortable, good bed, very good breakfast buffet and friendly staff. I would have preferred a bath tub instead of a shower :)
Beautifully decorated room, amazing fitness facility, lovely staff None
Quality of service and location
the staff where friendly and very polite and the food was outstanding the rooms were to small
The atmosfere in the lobby is very warm and looks like "London" cleaning of the room could be better, the whole hotel should to be renovated inside for the carpets at least
The hotel is cosy and charming. Air conditioning could be better. The service of the room is not consistent
Close to Regent park.
As soon as we entered the hotel we knew we would love it as the place was buzzing. We were upgraded to a loft room which was amazing and wished we had been staying longer. Staff were friendly and extremely helpful. Evening meal in restaurant excellent. Location good for shopping and we will definitely return. Nothing!
good location, comfortable. room was too small , we expected a better standard for £220 for two nights
Location was brilliant , at the top of the street the tube station 100 meters away , at the bottom oxford street , lots of food options outside your doorstep
I had a very pleasant stay at this hotel. I had read reviews that the hotel was a bit stuck up and that certain clothes like jeans were frowned upon but i checked in with jeans on and didnt get looked at twice so that made me feel more at ease. You get the odd stuck up person walking past you that dosent say thank you when you hold the door in the lift for them etc but that's London for you isnt it! overall i had a very nice stay there.
i was part of a party of 4 and speak on behalf of us all this is a exellant hotel staff all very friendly and helpfull. this hotel is vey good value for money for a central hotel and we hope to return next year
central and cozy mini bar service was horrible. was half empty since check in. and was never refilled though notified 3 times during 4 day stay. wake up call was not made which was a serious mistake that could end missing our flight
Great room! Great breakfast. Cool decor. Really enjoyed my stay the floor was a little creaky but to be expected given how historic the building is
Location and practical layout of the studio suite, wireless internet was free and good quality. The Manager was very courteous and very prompt and gave a lot of attention to making you comfortable in the apartment. Detailed instructions for contacting the manager should be sent to the customer at the tome of booking as well as posted at the entrance, as these apartments are in a secured facility.
Use of tv and DVD - too complicated
the room and service were pleaseing
Proximity to Oxford Street. Staff support is excellent. None
location room service was not good, room was still dirty they just change the bed covers
Location, convenience, privacy. Staff were helpful and very polite. Clean and well equipped. No
location , security old furneture,
Nice location, good beds, enough room. needs some (more) redecoration
We were left alone by the staff, but all queries were answered immediatly. They stored our luggage before Check-in so that we could explore. Tesco's is right next door and Oxford street, Madame Tusaude's and many pubs/resteraunts are all within a 5-10min walk. We were charged twice for our accomodation. I paid in full when we arrived but was chared also on checkout. Pretty sure its just a computer glitch but it can be costly for people with exchange rates to consider. I have only just discovered this error and have emailed the hotel - I'm hoping the situation can be rectified asap...
The room was just what was needed, not overly luxurious but not plain either. Friendly and helpful staff, good location, Tesco Express next door. A bit of a walk to the tube, busses closer. None
Nice location, close to oxford street and baker street
Location was very good. The roomwas small but adequate The bathroom was very tight and no extractor fan so very steemed up after a shower.Parking in this area is very expensive and would have appreciated being told beforehand when I phoned the hotel for advice.
Its location. Not enough pillows.
breakfast was good and the bar staff too this is not a complaint bcause I can live wiithout it,but,the television is a monster and doesn't work. what we need is something to watch.
Staff were nice and entrance hall pretty No tea or coffee making facilities in a rather run down room
Decor & atmosphere. Comfort. Breakfast. Temperature control (lack of)
Excellent service and Staff polite and helpful at all times.Rooms very comfortable. Infact nothing could be faulted in this hotel
The hotel look and location are great - like a family run hotel but right in the centre of London. The room was way too hot and a little dark.
Staff, good clean bathroom,.hotel has good location for W End shops etc and not too difficult to park on the street in the area. Uncomfortably hot room, no tea / coffee making facilities in room, decor a bit dated but comfortable, room quite small but thats the norm. I guess we got one of the less desirable rooms having paid a last minute rate...
Traditionally polite and helpful staff working in traditional surroundings. Excellent breakfast. (No other meals taken) Bathroom rather cramped. Bath too narrow at base making showering difficult.
Staff, especially the porters, who always treat guests personally and politely. Also the location is perfect, and the facilities charming. My room was over the entrance and thius was a bit noisy at times. There was also noise from an adjacent room. I realise this does happen. It is not a complaint.
Personal quaintness in the heart of London which is much preferred above chain hotels. Well kept and cleaned rooms, very tastfully decorated. Room services menus were not in the room, whilst there was extensive wine lists which did not interest - had to phone to establish what was available to the annoyance of the staff on the other end of the phone. Overall stay was excellent though, would definitely stay again.
Beautiful and quiet room, very comfortable bed, excellent bathroom and towels, superb location, very nice staff. Best value for your money compared to anything we experienced in London over the past three decades. This was our third or fourth stay there and we will definitely return, Not a single chair that has a back. So only option for reading, writing, or watching TV is from bed. We never have breakfast when we stay there -- too expensive and many great and much less expensive options nearby.
Location, charming. The only negative comment I could make is the loudly noise of the air conditionning in the bathroom.
Free up grade to Grand Suite. Every thing fine
The place is beautiful. a boutique hotel recicled recently, with modern touchs, but still maintaining the traditional sense. It is small, but every detail is considered and the staff is great. The bedroom and bathroom is too small. Even imposible to put the luggage inside (I was expecting something biger, considering that we rented a superior room). This is a huge downsize!! The location is nice, but is not so closed to the subway and definitely is not in the most turistic area.
Very attentive, helpful staff
The helpful staff and the comfortable room Found the cost of cup of tea and a glass of wine expensive
Location was very good
Clean, quiet, professional On last day, no hot water for at least 14 hrs. Surprising, never seen this before. Problems occur, one would anticipate a good hotel would plan for this type of thing. The guy at the desk apologized, of course, but there was no hotel policy it seemed on handling problems. For a frequent traveller, you expect a discount on the premium rate for that day without having to ask. Without it, you don't expect to return in the future.
we were made to feel very welcome and the hotel was very comfortable. Would definitely recomment it.
Wonderful staff who went out of their way to help us with cabs, reservations, etc.
The Staff were excellent, very Professional, and the room was very comfortable, lovely towels and toiletries, and real ground coffee. Definitely would come back. The staff were brilliant,especially Dimitrios and Adrian.
The staff is very welcoming and helpfull. It was my second stay and I will definitely choose this hotel again due to the amazing location. It is a very quiet and charming hotel. The paintings and the curtains needs to be renewed.
Superb appearance and decor
Lovely decor and we particulary liked the Molton Brown products in the bathroom and the fresh coffee in the morning. Our room was in the basement and it was very hot. There was no air-con so the room could really do with a fan.
The staff and services at the Hotel were first rate, the hotel was in an ideal location for our needs. The rooms were stylish and very clean, i would highly recomend.
friendly staff, hotel and rooms are tastefully decorated and clean, very nice breakfast (fresh orange juice and delicious french croissants) The bathroom was rather small. We had a tiny bath tub.
Clean, smart, everthing you needed, nothing you didn't. I was in a basement room, and there was noise from the ground floor in the morning, but this did not bother me. The room was a decent size for me, but would have been small if I was not on my own. Trouble with room lights, which I did not mention to the hotel stall and trouble with room safe which was corrected immediately.
Comfortable and good location We had a basement room which was noisy in the morning as it was under the kitchen area.
The staff went out of their way for me. They were so friendly and helpful. The place was also very stylishly decorated and my room was a nice size for london. the room was noisy. It was below reception and you could hear people walking above you constantly. I was disappointed as i had asked for a quiet room in my booking request. I would return but would insist on cm upstairs room.
Very good and helpful services, the decor is very nicely designed , the room is very pleasent, clean quiet and peacefull. The breakfast was very good but the way they charge was a bit strange for me. For example the buffet breakfast that I took was with out hot drinks so there was extra charge for the tea.
Elegant but not overdone. Peaceful. A private park -- key entry -- across from the hotel for walking and jogging. In Dorset Square I've found my pied-à-terre in london. This trip was for business, but I'll take my wife here next time. A refreshing oasis in the middle of the big city.
Very central, have all the facilities. Seemed very quiet, no atmosphere in the hotel.
location to oxford street and central london rooms way too small
Location for theatre,shops and what we required was spot on. The bar and lounge area were very acceptable with the breakfast at that staff excellent Service for light refreshments, post theatre/late evening . Hassle when booking in for breakfasst
Excellent location - close to Oxford Street and Marble Arch. Rooms and ensuite are a generous size. Very comfortable lounge and dining areas.
Ease and efficiency
I liked it very much and the brekfast was very good no I dont think so
The location is superb and reception staff was friendly and helpful.
Location for shopping in Oxford St. Overpriced mini bar
The operating fireplace gives a warm aspect to the lobby. The fact that they charged us £3 each for three calls to an 0800 number, total £9.00. This conflicts totally with the free WIFI offer and while £1 might be acceptable for a connection £3 is exorbitant. It's only a small thing but it is very annoying.
Location was perfect Inconsistency and knowledge of staff were problems.I Have a serious complaint about the hotel.I Never received a receipt. As such I never was able to receive a deailed bill.it is all very well for booking.com to contact the hotel..HOW ??? what address???
There was no lift in hotel, no bath or frigde in our room and we couldnt even get ice.
The location was great. The room was large enough. The furniture and tekstile needs to be renewed.
Very clean tidy room was well thought out Could not get the airconditioning to work no instructions
Nearness to my Venue for the Saturday The 99 steps to my room from the reception and further from the breakfast room. The hotel was far too hot and I had to open the window all night. This is a cost issue to the hotel and also is not green friendly
The room was very spacious, well decorated, well equipped and clean. The hotel was very central to Oxford Street. The hotel met our expecations.
Very good people running this hotel. Terrific location if your son or daughter is attending Regents College. Try to arrange for a room in the back. the front rooms that border on the street are a bit like trying to sleep in a suped up coffee grinder.
Location, helpful staff My first room was cold, and the advertised wifi was no good. signal too weak, but on request they moved me.
Location very good. Staff are helpful. Room cold
Nice breakfast, shower stayed cold for very long time, very small single room with cramped bathroom
Clean,comfort room, polite staff No elevator,no aircondition
Excellent value for money - modern, clean, comfortable beds, quiet and superb shower. All you need on a business trip None - Really impressed and great location for West London
Good continental breakfast, clean and tidy room, bathroom being en suite. Lots of quality tv channels Wi-Fi Internet access was promised/advertised for the whole hotel but there was no signal in our room. I had to go to the stairs to catch a signal.
Small, clean hotel. Stations and center nearby Small rooms, poor breakfast
Nice breakfast. The noise from the traffic on street below was so loud, I requested a room at back of hotel away from noise and this was not noted. There was no hot water in the morning for my shower. Although there are tea and coffee making facilities at reception there is none in the room which is ridiculous when paying £80 per night.