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Ideal situation Hotel was undergoing alterations
Room was tidy and spacious. Kitchenette would be great to use on longer stays. Soundproofing was non-existent, woke up to floorboards creaking which came from room above followed by sneezing that was easily heard through the wall from next door. TV was outdated.
Location, services and value for money Poor breakfast
Location was very good. Shower has two temperatures, freezing and burning. In the basement Apartment the street can be a bit noisy
location,apts ideal for familys very noisy room overlooking cromwell rd,plumbing abysmal
Nice people. THe place is undergoing refurbishment so difficult to comment on the room decor as it was old and not up to standard (hence the low rate). The 1 bed apartment was spacious and just right as I had brought my parents along with me. Hope they keep to the same format when they refurbish the rooms. Door to balcony did not open
Good location, spacious room with good facilities
Exceellent spacious and well appointed apartment in a covenient location No maid / cleaning service on Sundays / Bank Holidays meant that for 2 0f our 3 days there we did not have the sort of service you would expect fro a 3 / 4 * hotel
Proximity to Chelsea flower show
Excellent ambiance. Bar opened 24/24 for guests. Very good cookies left each day in my room. Excellent cleaning service.
Peaceful location, good continental breakfast, excellent staff. Bathroom a little "jaded", fittings lose.
Quiet location within walking distance of 2 famous museums, Brompton and Marsden hospitals and also Kings Road. Excellent friendly and helpful staff.
Room was spacious and very comfortable The hotel bar being closed between 6-8:30pm when we had planned pre dinner drinks at the hotel was frustrating and seems inappropriate when we've booked the hotel room and expect usual facilities.
Good location. This quasi-boutique hotel does not have the intimacy of a boutique hotel and not the broad facilities of a big hotel. It is caught in between. My room (single) was ridiculously small and bathroom even smaller. At the price quoted I would not recommend this hotel. Prices seem to be based mostly on their location in Chelsea. Breakfast buffet was almost finished and replenished with one roll at a time. Again very meager given the price.
location - v good
Friendly staff Room not ready on arrival. Staff did their best to make up for it.
Receptionist was excellent Nothing
Friendliness of staff. Good room service food. Air conditioning almost too effective! Nice decor and quiet, comfortable room (Superior grade room.) Room could have been cleaner - the odd stray hair in bathroom, bedroom and particularly on counterpane.
Close to the center of London where the shops and good restaurants are. The rooms are fine. Not really
friendly staff, clean rooms, ambiente, the bar, breakfast was small but enough!
The staff is welcoming and the location is convenient, to visit London and do some shopping.
The room was very comfortable and of a good size There was no food served in the hotel at all - this was very inconvenient for a sole traveller on business.
The amazing staff and beautiful room. Everyone was extremely friendly and helpful. Location was also fab. It was all brilliant
the sice of the roome and the location. the bed was very poor.
Room was clean and modern. Location excellent.Having a balcony was a huge asset, as the complimentary mineral water. Bar and breakfast excellent. Shower wonderful and worked perfectly, as did hairdryer! The stairs and firedoors made accessing the room difficult. We are returning in September and would love to have Room 20 again. Front of house staff varied. Car booked for airport quoted at 45 pounds cost 75 pounds - inexcusable! papers arrived some days, not others. Service should be much sharper.
Staff very friendly and helpful, good location and very good value for money.
Cheap wifi and excellent signal strength Water wasn't very hot for morning shower
They serve an excellent cappuccino. Hotel staff is very kind.
Friendly small town house feel to it. Felt like it was your London pad. Rooms clean and comfortable albeit not particularly large.
Standard room a bit small - good though!
Very enjoyable and comfortable. I was made very welcome from my arrival to my departure. I lost my gate access control at the hotel, which your staff discovered and made immediate contact and arrangements to return. I would stay again. No tea and coffee making facilities in the room. No trouser press in the room.
I liked the location and as we stayed at the weekend there were plenty of parking outside the hotel and around the area. Fulham road and South Ken are within walking distance although King's Road was a bit further up the road. The staff were friendly and called us on our mobile to say we can have an early check in. We got a favourable rate from booking.com which made it good value for money.
Location, cleanliness of the rooms, the look and feel, the cosy feeling of boutique small hotels instead of large business ones Rooms would benefit from an Iron and ironing board
lovely modern room, clean and fresh, felt like living in a friend's very swish townhouse, diecreet. peaceful and elegant bath tub drain slow
Staff are very helpful, rooms very clean and location excellent. I always get a quiet night at Sydney House. Only improvement would be coffee making in the room.
Great location, rooms extremely clean and new, good big beds, staff very nice and helpful. Breakfast quite reasonably priced.
Attractive modern refurbishment of a small row house in a quiet area. Bit cramped !
Courteous Hotel staff & bedroom furnishings Somewhat noisy with other patrons at times
Location and price. It was spare but who goes to London to stay on their room. Waiting to check right at 2 pm and not a moment before.
great value for downtown London. Clean, safe, easily accessible. Staff was very helpful and accomodating. Room was small. Wi-fi expensive.
Price, location, new, modern, full breakfast, gym and pool access, college campus environment
The hotel was clean, the staff was courteous, helpful and always willing to help. The room was clean but there were a few things that need to be attended to: Duvet was worn in several spots, the bathroom knob on the sink plug was missing. the water spigot in the shower was loose., the toilet paper holder was broken.
Service and Location. Double room rather small. Awarded a room that was not specified in confirmation at time of booking. Situation rectified though.
The room needed new wallpaper but otherwise it was really nice. The location of the hotel is excellent and the service staff is top notch. They also offered lots of extras, like free soda, creme tea, and alcoholic beverages. There was also a business center with a computer (internet provided) and fax machine. Would definately stay there again!
Good and central location!. Breakfast offer was super and .... Very nice with the complimentary tea in the afternoon. Nice ambiance and the staff were extremely friendly!
complimemtary tea insufficient hot water in bath and shower
Location, clean, value for money, comfort Some of the reception staff unbearable!
It is the perfect Hôtel to stay in London : the good place(area), the good price and the good services.
The "Tea Time" and the "bar" included in the price The carpets were old and looking s if they are not very clean.
Convenient location. Simple administration. Relaxed ambiance. Impressive bathroom Room 16. Bed springs seemed tired. Bed sloped to one side.Inadequate table and sitting space in the bedroom
Very high quality environment in an almost surreal location... As an infrequent visitor to London the journey was fairly fraught - but then you turn into a high class side street and it is almost a different world! Excellent staff - clean rooms and ideal for switching off at the end of the day - and the complimentary reception bar is unusual too. The elevator! Not big enough to swing a cat let alone carry a travel bag and be taken to your room by a porter in... Anyone with claustrophobia should request a ground floor room! A minor negative overall though...
Price was more than hostel but less than other hotels in area. Very clean, good staff, pretty good free continental breakfast and good free WiFi. Very close to Gloucester Road Tube - two minutes walk. Lots or restaurants/shops nearby and about 5 blocks from Hyde Park - 10 minute walk. Had room for only one night while waiting for AirBnB for one week stay. Shared bath facilities could be a problem if hotel is crowded - it was not for my stay. Very small room but ok for solo.
Easy access to city shopping and museums. Cramped conditions
The equipment of the room and hotel location
The location is very good, close to Gloucester road Tube station, Tesco & various types of cafe. The air-con/heater is not working well, it has an automatic shut-off for 20-min. so my daughter & me were freezing cold in the London -2C during our 2-nite stay. There were also no face towels & floor mat provided.
Excellent location Rooms too noisy, request an inside quieter room
Proximity to Glouster tube station, accomodating staff at front desk continental breakfast was extremely limited--at least a choice of rolls or breakfast items should be included
The big surprise was no surprise. Received exactly what was paid for with good service and hospitality
Oldfashioned hotel but the rooms were clean. Close to the undergroundstation. Good restaurants in the neighbourhood (but also fast-food). External parkingservice is OK.
The location was excellent. Our room was a good size but we found the bedding inadequate. A warmer duvet or blanket would have been welcome. The decor is dated and disappointing to find just a small tablet of soap for toiletries in a de luxe room.
The television no bath
Vewry nice tv/internet/movie system Nice room but the bathroom war very, very small
Friendly staff, complimentary soft drink on arrival
The bathtub was nice and the mattress put us to sleep. Decor was interesting and the tv was large. It is very close to the tube and attractions making it useful to walk to many attractions in South Kensington and Westminister. The room was small (drawers could not be opened without adjusting other furniture). The ambiance was not pleasant, borderline spooky. The staff fumbled with almost everything and were unclear about important details.
Nothing about the hotel apart from its location. The hotel is shabby, run down and dirty. My room was totally inadequate and the smallest room I have ever stayed in. It was impossible to open the bathroom door and get in without clambering over the bed! The noise of the neighbouring rooms shower at 5am was like a jet plane coming through the room. I could go on but am trying to forget the Gainsborough experience. I will be consulting trip advisor.
Perfect location for the museums - very quiet street and good sized room. Staff were helpful and attentive.
I really enjoyed my breakfast. I chose the cooked breakfast and thought that the food was very good and the service was good. The dining room was very elegant with a relaxing atmosphere. Although I did think my bed was very comfortable which is unusual for me in hotels I was disappointed with my room which was a de-luxe twin. The beds took up too much room and it was difficult to get into the hanging area as the door couldn't open properly because of the one bedside cabinet. Also our clothes felt damp and cold in the morning.
Friendly staff. Location. Tiny old room. No heating in the bathroom.
I chose it because it was central and it was lovely to be able to get to shops and galleries/museums so quickly. Also wonderful decor in the public rooms. The desk lamp was not working; it seemed that for the price we paid it would have been usual to expect all the facilities to be in working order. It was mentioned to the desk but as we were only there for one night it was not possible to fix it in time.
Room was not large but very well decorated and had everything we needed eg comfy bed(queen size),tea/coffee making.air con(which we needed), a quiet room per my request and a full roomy bathroom. Very adequate.
The hotel was beautiful, and the room was very elegant and comfortable. The staff were very helpful, although they were busy
Breakfast facilities were good. Was not re-assure when fire alarm was triggered three times during the night
We stayed at The Gallery- it was changed because we read a review that the Gainsborough had a problem with noise from nightclub next door Our room was very dusty and the double bed was a small queen size bed which was too small for two of us to share comfortably- it had a very old mattras which was very uncomfortable- otherwise the room was quite attractive
Location and comfort
The bed was comfy and thats about it Very poor service, television didn't work, room service was poor and food was cold, only one ironing board in the whole hotel, when complaint was made nothing was done about it. Checking in took ages.
The fluffiest towels I haveever had in a hotel! Outstanding location. COncierge was invisible. No advice or help for tourists.
Welcoming atmosphere and helpful staff. Breakfast room rather gloomy and expensive.
Lovely room, reasonably well appointed Staff had poor command of English. Catering was expensive, especially breakfast.
The location was very good for my purposes and was adequate Being asked not only to pay for my room on arrival,but also,to pay£20 by credit card against possible future extras.I have been assured that as no extras were obtained the £20 will be recredited to my card.This I will have to check on my next statement.
Excellent location near the Gloucester tube. NDirect access from Heathrow by tube. Good old pub nearby, also good philipinno restaurant nearby. They provided a fan due to the heat, very nice. As others have commented, they room can be very small. If you want a slightly larger room, as for a room with two twins ( verses a double).
Poor reception area.
Room so small it was very difficult to manoeuvre. Location just alright.
hotel perfect location for royal albert hall- clean room but small and in need of some TLC- bathroom was so small it was difficult to put anything down and had several cracked tiles
Good situation Fire alarm rung and I was informed it was a test,when in fact it was a real fire with smoke coming into the room.
Bar absolutely beautiful. Staff really friendly Basement room very dingy and dark.
The location was excellent, close to the tube station, shopping mall, Harrod's and lots of small restaurants and pubs. Very little space, tiny room, narrow corridors. Reception staff not very attentive but generally polite.
I was updated from a single to a double room and moved from the basement to the fourth floor without hesitation when I said I preferred to be on a higher level Ony thing I could fault is that the bar/communal area is not fully developed and lacked atmosphere - I'm sure this will come in time.
In the perfect location for us. Comfortable, clean, modern room. Especially liked sleeping in and going out for breakfast at 10.
rooms were very clean and tidy, hotel has clearly been refurbished recently. the hotel is located at a busy road, so you hear the traffic. This however did not disturb us too much.
convenience, helpful staff reasonable price clean with modern facilities double room too small
Very clean everywhere. Hotel looked brand new! 3 minutes walk from Gloucester Rd tube station. Situated opposite the Natural History Museum. Small room!
Easy to find location close to the tube and the natural history museum. Their weren't more facilities than I needed and the fixtures and fittings were to a high quality. Few teething type problems. No-one was on reception when I arrived and the motion sensor controlled light in the bathroom was so keen on saving energy I showered in the dark.
Walking distance to Kings Road, Fulham Road, Stamford Bridge, Museums, Royal Albert Hall... Wifi works best in the lobby, I had problems connecting in my room.
Very decent and clean hotel, friendly staff, good location Breakfast is a bit too expensive considering there isn't much choice
Very clean very friendly and helpful good bathroom Bedroom extremly small, doule bed against the wall, ok as a single room.