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The "Check In" staff was wonderful, helpful, and made me feel welcome. The rooms were comfortable and I will mostly likely stay here again when I visit Long Beach, CA. The hotel is in a great location prior to cruising and/or enjoying the beach. Even though my parking fee was waived, I hope free parking becomes a standard practice.
$26 parking for hotel guests. Receptionist just said "yeah, this is Long Beach"
Very convenient stay while attending the ISSE at the convention center. Very professional & attentive staff throughout my stay. No doubt under great management!
one of the most amazing experience to stay at the host hotel for the long beach marathon. the hotel made sure that the guests who stayed at the hotel who participated in the events will receive a mini brown bag w/ goodies for the race. room did not come w/ a mini refrig nor any mini bar
The view from the room was great & staff was great!
Got a great last minute deal on this hotel, worked out great. Perfect location near restaurants and shopping on the shore.
Great Location to the Queen Mary and restaurants. Issues with wifi.
Everything was nice, nice staff and very convenient to everything. The bathrooms were dirty and the shower absolutely was the worst one I've ever encountered.
comfort, location, and view the people
Friendly And efficient staff Quick and accommodating check in Small pool with no bar also the sun is blocked by the hotel itself.
Went through Kayak to purchase this room. Kayak seemed to think it was a 4 star. It is it not a four star, 2.5 to 3. Took 25 minutes to check in with only one person in line ahead of me, mold in the shower, shower was over all dirty and old, room was stuffy the whole time I was there, parking was 26.00, which is NOT advertised, found out when I got there, Internet was 14.95, which I was advised of that when I arrived although my receipt showed a king size room - Internet. My fault for assuming that if was included. won't stay here again, especially for the rate that I was charged. Hmmmm... Large bath towels
Clean. Upscale. Comfortable Cost per night
Everything was great No shuttle service
J'aime boucoup le location. J'aime pas de petit roms et parking.
Very comfortable. Nice stay. Staff were friendly. Iron didn't work. Vanity mirror didn't work. One request from staff wasn't filled. No microwave.
Good location. Near shopping and the beach. Construction made accessing/finding front of hotel difficult. Hotel had no signs indicating where entrance was located and no street level signage visible. Confirmation emails did not indicate hotel was under construction. Room service would not take our breakfast order, weird.
And prRoom was nice. But the staff was very helpful
Super clean and nice. The bed was so comfortable I didn't want to leave it. Beautiful pool deck on the roof where you can eat and relax. The shower was amazing. Super large.
Comfortable room. Nice bathroom. Price was too much.
Modern feel, staff friendly Parking 16$ extra per night! (Hidden cost) pool not heated and small. Did not like outlet mall being attached to hotel.
Breakfast was very expensive, but also very good. No fridge, no ice machine on my floor, very dirty bath tub, uncomfortable bed, no outlets by mirror, outlets by bed did not work,
The staff was very helpful and nice. The price was high for what you get at the hotel. I have stayed in very nice hotels that offer a more luxurious feel. Also, there were protesters there outside the main entrance almost every morning around 0700. You could easily hear them and it was quite obnoxious.
The hotel itself was beautiful, and edgy. Everything was an additional charge and expensive. I've stayed in NY and never thought i'd see pancakes sold at $15. I also would expect a hotel to include wi-fi. Water for $5???
Booked online for a room with a double bed. Reservation confirmation after booking the reservation snuck in "double or king." When we arrived at the hotel, there were no rooms with double beds and not even any rollaway beds. So I canceled the reservation. Kayak may not be the responsible provider, but when the website option selected is room with double beds and that's the primary reason for my selection of the particular hotel, they better have that kind of room available to backstop my booking. Otherwise, it's false advertising. I will think twice before using Kayak again to book a hotel room.
Elevator music vapid & hilariously loud Wi Fi not free @ these prices? Told suite would have welcome basket w champagne--got nothing No newspaper weekends @ these prices?
It was clean. And staff was very kind . I paid in advance online for 2 Queen beds, and checking in at 5:30 we were told they only had a king! Then we go to park our cars and the spaces are like for Barbie's car !wayyyy to narrow spaces & posts that many cars have played tag with! The location is just ok...tO far from Pine Ave & 2nd Street where all the restaurants & shops are ! And they charge $15 per car per day to park in that horrible parking structure! They had NO shuttle for around town locally. The walls are thin, we had neighbors on both sides of us keeping us awake all night, laughing & partying!
Pillows and beds are perfect.
Are room was right next to the service elevators which kept us up all night long. Only thing the staff would do was discount the valet parking charges. Won't stay there again!
Rooms were lovely and reception staff were very friendly
rely was normal hotel,nothing is spacial
The staff was rude and even lied about the rooms I booked. I had booked a room with double beds only and they gave us a king. I told them I had comfermation that it was double beds and they said it I could not find them and print it out, it was just too bad for me. Luckily, I did find it....it said double beds only....so they finally gave us the room. The staff person to.d me I booked a king...I I to.d him he was wrong and he hung up. It was a bad experience. I had to speak to the manager and the home office and print out the paper that promised me a double bed room before anything was done. Never had such a bad e perience.
The staff had no idea how to handle booking.com customers and treaded us like second class customers. The breakfast buffet is weird, it's one buffet for continental and american breakfast. As booking.com customer, you are not allowed to touch the american breakfast items.
Excellent facilities. Very efficient service. Only one restaurant/ bar open in the evenings. No restaurants/ bar nearby. Consequently, service was slow.
Central to downtown long beach and the convention center. This staff here were all so nice and helpful. Orlando and Tracy (I think that's her name, smaller woman with a cute accent) were especially helpful while checking in. Rooms are cozy and AC was cold! They have a cute little lounge area where they offer wine certain hours of the day! I drank an entire bottle my first night. Great experience, my boyfriend and I will most definitely be staying here next time we come for a convention. Shower heads are a little intense. maybe too high?
Andrea and the rest of the staff were just great. Everyone tried very hard -- Very tight quarters...couldn't brush your teeth w/o hitting your head on the shelf. Tv too high (but very nice way up there), neck ache like hospital bed. No elevator for disabled people like me-you should definitely point this out on your website. Making a fuss after the fact makes the disabled person feel embarrassed. No bathtub.
The staff were super friendly and helpful. Although the design is modern, it is not practicle: 1. The small size of the sink and the shelf above it makes it very messy and difficult to brush teeth or shave. 2. Using the clothes hangers impedes the view of the TV! Finaly, the carpet was not clean. Within an hour of changing to new socks, the bottoms were black.
the staff at the Varden is absolutely incredible. The owner is almost always present, and the staff clearly follows his approach to making guests feel welcome - friendly, full service, helpful. They generally work hard to exceed every expectations. Whether offering a bottle of water, asking how things are going, or helping with printing boarding passes and finding a good restaurant, they make you feel welcome, and ensure that your trip goes smoothly - great service, great renovation of an old hotel, unique property, and close to everything you need (wonderful and diverse cuisine, convention center, big box stores, if needed, etc.) There is nothing to not like!!!
It is a restored historic building - remodeled in a clean, hip, Euro style.The staff was friendly and professional. Included an evening wine tasting and continental breakfast. The location is still rough. Some homeless and undesirables hang around the street. As rehab continues, the problem will improve.
Excellent - I coulde not fault the Hotel - Hope to visit again next year!
The staff. Parking lot for $10 next door. Really hated the smell of the hotel just walking through the door!! It was like child Poop!! Really...all over the place, for the 2 days we've spent there...I Don't know if there was any problem or what!It was really discouraging to go to the hotel...Rooms and beds are much smaller than they appear to be on the website!The bed is too soft, u wake up in the middle of the night with back pain...Very noisy door slamming with every entry, could even hear the snoring next door! The bathroom is so badly ! Too big area for the size of the room. Yet the shower is so claustrophobic! But what I really hated about the hotel was the smell...I Am really sorry but I would recommend this hotel.
I have never had better service from any hotel even as a Platinum or Diamond Member of the big chains. The staff made my stay at the Varden nothing less than a pleasure.
Clean. Excellent staff. Would be good location if taking cruise the next day. Very small room and bed. Noisy door slaming with every entry went on all night long. Downtown location had traffic, sirens, light rail noises all night. Lacks double pane windows to keep out noise.
The very friendly welcome. The location near animated street. The easy parking. Wi-fi service. The breakfast (very limited choice in a tiny room). The washbasin in the bathroom, much too small.
The best service ever from wonderful staff who really make me feel like a guest instead of a paying customer. That combined with a perfect location for Long Beach make the Varden a great choice. The rooms were a bit small and the window looked onto a brick wall.
The rooms are really clean, cosy. Hotel staff's really welcoming and helpful. The price is maybe be expensive.