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The location is perfect, staff were initially friendly but after we complained about not getting an ocean view as we requested they became rather defensive and a lady said you absolutely do not have an option now. Needs renovation inside and outside
i thought that the service was great and the location too there was nothing that i didnt like
Location of the hotel was excellent and the outlook from our room was amazing very relaxing stay The efficiency and responsiveness of the hotel staff we had a problem with a/c unit early am when arriving back to our room ,there was no problem for the staff to arrange another room for us to sleep in (i must add this was at 1.30am) well done to the night manager
The receptionist on the check-in day was excellent. However, the first room provided to me had not been cleaned and this was inconvenient. I was provided another room with no fuss and with apologies. The price was very good for the quality of room in the location selected. Finding my first room uncleaned. The room I was then provided with was also not cleaned duirng my two night stay.
The Resort was very central & we enjoyed the relaxing atmosphere of The Entrance... I have never been to a Hotel/Resort that does not supply a shower cap!!!Not having the room serviced should be written in bold print, when making bookings online......was not happy that I had to make the bed.We had to go to the shop to buy extra milk!
the staff were really friendly nightlife in the area average. good for old ppl
I saw one duplex appartment ( 2 bedrooms ) in the web and I had one different, I didn"t enjoy these
Great value for money. Great stay overall, just minor comments: 1. Bathroom door warped and very hard to close. 2. Great ribs in the restaurant - however staff member was a little gruff when we decided to move tables so we could see the TV screen. We hadn't even sat down so we were hardly being inconvenient. A smile and 'no problem' comment would be more appropriate. Again, minor issues, will certainly recommend this place.
Position, and the servicing of the room.
Staff had poor english and were scarce when needed. There was very little security. No in-room breakfast etc etc...........
it was relaxing and in convenient location. T he staff were great The only complaint is that equipment advertised should be working properly as our air conditioner and hair dryer were not working. The hair dryer was replaced however we had no airconditioner.
The room was not clean with tea & coffee cups still dirty from previous guests. The shower screen was broken & generall the standard was extremely disappointing.