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Old hotel. Certainly not a 4 star. Needs refurbishment and organisation. The breakfast was very badly organised and we waited 30 mins for more food
The staff were helpful and very pleasant. The location was a bit out of the way for what we needed.
The hotel staff were pleasant and helpful. The location was very nice with close proximity to walking routes and outdoor facilities were great for children. The hotel needs substantial refurbishment to arrive at normal standards. It does not appear to be a 4 star hotel but in the 2 to 3 star range. My room for the first day was very old, outdated and it had a bad smell to it - do not accept to stay in a room on the first floor that has not been renovated. The staff kindly obliged my request to change rooms on the second day of my visit. The second room was acceptable. The facilities such as pool, sauna, steam bath (which was not working for a short period) are in need of imrovement to meet current standards. The hotel is under new ownership and is in the process of some cosmetic improvement.
The welcome and staff
The surroundings. The hotel is situated in a nice landscape, peaceful and quiet. The hotel staff is extremely kind and helpful. Hotel is a bit dated on the decoration side however good value for money.
breakfast brilliant need radio / tv in room
Very long service time in the resto. We waited at least for more than 1 hour on the first dish.
Very friendly staff, lovely thalgo centre with pool, hotel very clean, quiet and calm location.
We were very well looked after, the staff were very attentive and worked hard on using English (& trying to understand my french) to make our stay more comfortable.
Pool and kids out door equipment. helpfull freindly staff. The hotel was advertised as a family hotel. I would yes for children over the age of 7. The restaurant needs to open earlier of young families, Ie around 1800hrs, the service was good but clearly understaffed and the wait between courses for children was far too long. While waiting for the restaurant to open I had to go looking for a bar person to get a drink in the end the receptionist had to come and serve me.
We did not get the room we expected. The hotel has only got a few refurbished suite rooms as pictured on the website, but the classic rooms are very old and dull, old wallpaper, old pictures on the wall, very old bathroom, twin beds and no double beds.
Pool and Spa excellent Location 1.5km to closest little town. Lake empty. Waiter very slow.
The hotel staff is very friendly, welcoming and helpful thoughout. The hotel has been renovated with very good design style while remaining sober.
The location. The atmosphere. One small thing, the room we had only had a bath tub, did not have a shower. I do not know if all rooms are like this, but for future reference when making reservation ask for a shower if you prefer to shower.
very personal service, wonderful set meal, really delightful
kindness and helfulness of staff no à la carte menu
magnificent food, friendly owners, perfect wellness massage... to many flies in the hotel
We received a very warm welcome from the charming proprietors. The hotel is small, cosy and well appointed, but not grand. The location is very pretty, and convenient for exploring the Eifel,which was our purpose. The food, no choice, was very good. The restaurant was closed one night per week. Not a disaster, but a little odd in a residential hotel out in the country.
Hotel staff were very kind and always give service with smile. One morning we were late for breakfast and the staff were kind enough to reserve a table for us with food. Swimming pool room were too hot and stuffy with a weird scent. There was no curtain or a door in our bath door so if you come with families it is a bit weird.
Very helpfull staff, clean room/pool/surroundings. Very nice hotel, I would recommend this. Shower head pressure in room was to weak, difficult to control hot water in the shower.
All I can say is that I loved it. Food was expensive for the lobby sitting area for dinner.
Very relaxing as we could come back in the afternoon after a heavy program of touring the Bulge battle areas Poor wi-fi
This hotel meets anybody's requirement, from Family and Budget to Business travellers. Relatively cheap in price we strongly recommend this place. There were no bad points about this hotel, just all Positive !
the area around the hotel the blankets stink,too small room,"poor '' breakfast for 4* hotel
Great location, value, and the apartment was excellent. Parking fees were high.
Spacious A frame bungalow and quiet location
wonderful location, helpful and courteous staff, clean facilities
Very friendly hotel manager, good breakfast.
breakfast Poor condition of room, Cracked window, dusty floor, small beds, dated bathroom, poor access to shower door, recieption phone not always manned (not handy when you need directions). Kitchen was Filthy (I saw it) smoking ashtray on kitchen working surface, dirty zink, dirty floor.
The relaxed atmosphere, newly refurbished rooms, breakfast. Hard to find in the dark, not well lit at night.
The personal service
We were made very welcome will use again!!!!!
That it was close to the skiing tracks. That the room was freezing cold and had mold in the corners.
Great staff, chef - made dinners by request that were not on the menu... Very quiet, spookily so...
The staff and the breakfast
The breakfast is excelent! The cost/benefit.
it was close to the Spa Francorchamps racing circuit. Only took cash and the room, for which in the centre of Paris I'd pay only 50 Euro, was 275 Euro.
Very clean room. Excellent shower They were building large house next door. We asked hostess where we could eat. She said we'd have to go back to the town. We asked whta bout the village? She said- all closed Monday and Tuesday. As it happens the cafe in the village was opne and we had ameal there..
Welomemed very well as I could not speek French.Good food and service. Bed too small,no air conditioning very hot even with both window and doors open, lighting was like a heat lamp and not enough,
Good place to stay for several days in an ideal envirnment to relax and to enjoy nature and a bit of biking and hiking. They servve a good meal and the restaurant oposite the hotel is execellent anbd close to a micheline star for an very accepatble price It would be welcomed of they had protection against mosquitos in the windows so we could let some fresh air in the room during the warm nights.
we would have liked some tea/coffee making facilities in the room
Staff were very friendly and helpful. Excellent parking facilities.
Pleasant personal service. Nothing.
location not far from circuit Francorchamps very small and not lively bar. More a hotel for elderly people
Food standard was very high
Breakfast and dinner Cant think of any.
Room was comfortable; plenty of free parking space The staff were not friendly; especially the unsmiling receptionist
Very good restaurant. Bar shut very early on occasions.
Very handy for the motor racing circuit at Spa francorchamps
The room was great---nice for three adults. It was a little hard to find where to check in to the hotel at, but once we did the people were very friendly.
Friendly staff, good restaurant Hotel for fans of auto/motorsport
Warm welcome, friendly staff, clean and modern rooms. Would recommend
The friendliness, the food and the location to Spa Racing circuit. The room was clean, functional and well maintained.
An easy stay if you are planning to go to Spa Francorchamps - 2 minutes from the track entrance. Pizza Reesteraunt downstairs is good value Parking not good if you want security for your vehicle
None Be very wary of the booking policy. I cancelled a week in advance (because the circuit was closed) and they still took the full price of the stay from my credit card.
Very well maintained rooms, great location and a very good Italian restaurant below it. The rooms were quite warm, there was no airco available.
The hotel was small (only 6 bedrooms on the 1st floor), and had a very nice Italian restaurant/pizzeria underneath on the ground floor. Also, it was situated just half a kilometre from the entrance to the Spa motor racing circuit. There were no tea/coffee making facilities in the rooms.
We received an extremely welcoming and friendly reception. Small menu but excellent food. Large and comfortable room with good bathroom. Very handy for Spa Francorchamps circuit. Nothing.
confortable, clean and reasnable hotel
Very friendly and helpful owner, excellent food in restaurant subject to giving adequate notice of intention to dine Some of our party complained of noisy rooms, wi-fi coverage was in lounge only and did not extend to rooms
A very warm welcome,
The owner was very helpful and the food excellent. Situated just outside Malmedy reflects the very reasonable cost and makes for easier parking. Very near Spa race track. None
The Hotel was very quiet and the surroundings. very peaceful and attractive. Plenty of parking space and quite convenient. Too expensive for what you got compaired to Ibis Hotels or one of their chain of Hotels.
The Hotelier was most welcoming. The menu is extensive and the quality of the cuisine is excellent.
The hotel was in good location & we had a very comfortable stay having a good resturant on site was a bonus. Tea/coffee making facilities in our room would be welcome.
Staff and owner's friendly and accomodating attitude. Excellent food in restaurent. Good location for Spa race track, lovely town
We stayed in a recently renovated room on the third floor which had a lovely large bathroom. The room was nice, the staff very friendly and the lift was an unexpected bonus. Would definately recommend.
very nice fresh breads and coffee at breakfast in a pleasent dining room not enough towels in room,no or poor quality toiletries in bathroom
Great rooms, more like a small apartment, cleverly designed. Staff were very helpful and the restaurant superb.
Friendly staff, good location, good food, clean comfortable rooms
Service and location were excellent - Friendly Bathroom, and poorly appointed room needed refurbishment and lacked some basics such as hair dryer, TV was very old and the bathroom was poor and in need of a revamp
Very good food served in restaurant, comfortable and clean, good location in centre of town. Only small points ,like no english speaking TV channels. no proper showers, just hand shower in bath, breakfast quite basic choices
The friendliness of the staff. The Sunday evening buffet at a fixed price, all inclusive. Very good value. Slight delay when ordering evening meals.
Exellent location. Good rooms. Helpfull staff. I notified the hotel upon checking in that I would be leaving 1 day earlier than I had reserved the room for. Upon checking out, the staff told me that that they would charge me for the day I did not stay there, even though they rented the same room that night. They told me only booking.com could refund my cancelled night, I immediately sent an email to booking.com cancelling my last night. No rep
The food is always well prepared and the staff are friendly and helpful. It has a good atmosphere and is popular with the locals
Brasserie restaurant food quite good, Gourmet menu looked good but restaurant empty so we chose not to use it. No customer lounge facilities. Not sure why Booking.com only offered 3 bed room, on top floor in roof space and much less well appointed than the double/twin rooms. Breakfast ok but food and drink items not replaced when jugs and trays empty. Got the bill wrong and we had to remind them that Booking.com had not taken prior payment. Otherwise ok.
Very good restaurant, location anf free internet
The bar was a nice place to have a few drinks. It was nice that the hotel offered both a restaurant and a bistro. The room was neat and clean. The mattress was to soft and a bit lumpy. Also need to be a bit bigger for two persons. The staff for the bar and bistro were friendly, even during moments of stress.
Friendly staff and late bar
had spent just a few hours at the hotel so all I managed to do is sleep and have breakfast no internet connection.