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Friendly welcoming staff The Stairs (too many) particularly for the elderly/young children
The bed was comfortable. The pool was closed which was very disappointing as was one of the reasons we booked this particualar hotel. The carpet in the room had cigarette burns on it (in a non smoking room). There were no robes on arrival so we had to request these. The hotel restaurant was absolutely appalling - the waiting staff were unprofessional, the food was cold and even when heated up (on request) was presented terribly and just wasn't very nice at all - we were both unable to eat our main courses. There were no offers from staff of choosing anything else from the menu or discounting the bill. Very disappointed - especially as this was booked for a special occasion.
Turndown service, dinner and breakfast service (lady in charge of breakfast service - may have been the duty manager as was suited- receives a special mention)
The little touches like the DVD library. The restaurant staff were terrific as were the front of house staff. The cooking was also very good indeed. The bar man who seemed to think you made a Pimms simply by putting a measure of Pimms in a glass. We were charged separately for the lemonade which is standard in Pimms, which made for a 7.50 price per drink. Apart from that minor niggle, no complaints at all.
We needed to stay near Brands Hatch race circuit - this hotel is ideal and excellent
Easy access to Brands Hatch race track via the Paddock Entrance. 10 minute walk. No hassle with traffic when leaving the venue.
everything about the hotel was good
We were welcomed upon arrival and given the most beautiful room. Our meal in the restautrant was superb along with excellent service and very friendly waiters. We ordered breakfast in our room which arrived on time and piping hot. Just wonderful. We will definately come again and probably for two nights next time. Nothing to dislike!
Very nice room with all the amenities you would need for a short break and tastfully decorated. Drinks at the bar abit expensive
Very helpful staff, great grounds, good food Should have a full a La Carte menu not just just choice of 3 or 4 courses
Staff were very polite and helpful. You recieved a warm welcome. The breakfast was excellent and the rooms comfortable and clean. There was a children's TV channel. The rooms were hot, but steps were being taken to address this.
The staff were very polite and the rooms were clean and comfortable. Charging silly money for in room WiFi is a long term grudge of mine with all chain hotels and the breakfast was appalling - only a few sausages and some bread as a warm option and no interest in providing anything else despite there being an hour of breakfast remaining.
It was clean and reasonably priced Quilt was a bit small
Excellent access to Motorway network Excessive noise from adjacent room.
Nice clean rooms, great location, very friendly staff (!!) Dinner, at the time only 2 staffmembers were available for the entire evening, and they had to do the whole process (cooking, serving, taking orders etc.) which took litteraly hours for us.
Ease of access to M25. Unfriendly staff, unhelpful staff and generally not enough staff. Could have got the same overnight stay at similar Hotel across the way for half the price and might have got a smile thrown in for free.
quiet, clean, comfortable, good breakfast, friendly staff and a good price if you opt for a room with a view of the Dartford Bridge which we did, be aware that you will get some road noise - it wasnt enough to bother us but might be if you are a light sleeper - but it's worth the noise for the view.
Location, ease of acess
Only brief overnight stop on a long journey so really not able to comment Very warm
The cooked part pf the breakfast was not freshly cooked that morning. Evening menue is too rigid.
Excellent location for shopping and leisure. Linen wasn't clean as it should be and I asked for clean pillowcases as we could smell the old pillows through the cases. Carpet needed a clean. Perhaps we were unfortunate to have been assigned a well used room.
Staff forgot to put towels in the room but luckily I brought my own along. Having said that I believe it to have been a genuine oversight.
Clean rooms with excellent ensuite bathroom. Very modern rooms. Chargeable internet access. Other hotels stayed at recently, have included free wi-fi access in the rooms.
I was made to feel most welcome by the reception staff, who were very helpful. None
it was close to lakeside shopping centre staff very rude
Breakfast and time spent in the room ;) Amount to choose from the snacks menu - stated 24 hours however only had 25% of the menu available.
Reasonable value for money. Reasonably equipped room. See above.
Nice modern hotel staff helpful One. Second nights sleep ruined by skutty youths in room(S) opposite. Twice I called reception (12.30 & 3.30am) Music shouting girls screaming mobile phone calls outside room and I think the smell of weed!! To be fair to your staff they stopped the noise however I was too wound up to sleep again properly
Warm, quiet, easy to get to The room was ready ontime but as soon as we opened the door to drop our bags of, we were hit with a terrible smell. This at first was thought to be from the bathroom, but this looked clean, the smell was really bad the longer we were in the room. The cost of watching the tv was high £9.99 for one days veiwing of 2 extra channels, and a slow internet connection, this internet was via tv using a keyboard that was wirless.... This alone did not amount to 9.99 costs, the movies were included in this package, but the smell in the room did not permit us to stay in long enough to watch any films. Over all I was disapointed by the smell and facilities availabile were poor. price and location were good!
I liked the fact that even so close to the Motorways could hardly hear aby traffic at all. Was impressed with the £9.99 offer of movies/internet, and was therefore disappointed that it wasnt available according to the TV. Also, more and more hotels supply free wifi so having to pay wasnt welcome
Good service, large room and good value. Good double glazing kept out the traffic noise. Hotel is a bit tired and faded. Really for overnight stops only.
Location, comfort breakfast price fitness facility pool spa steam sauna Nothing
the late check out is fantastic, the pool and steam rooms are a nice add on but in need of refurbishment i have stayed here three times and each time they have had no record of the booking or room has not been ready. compared to premier inn it is long and protracted
As expected in any Hilton all very good, ex room is big at last a big telly with lots of stations, lovely food and staff. Lack of pictures on the wall, bit drap with none. The taxi service (All Night) do not use very late and dirty
Greeted warmly by fab man on reception. The food at Dartford Hilton is over-priced considering quality. I have stayed several times and am always disappointed with room service, but there is nowhere within walking distance to eat elsewhere so always end up ordering something at hotel. Shame, because everything else there is always first class. X
Reception took care of error pleasantly First room allocated had one double bed, not 2 as confirmed on the booking
Room/Bed very comfortable. Ideal location for shopping at Bluewater. Breakfast good and enjoyed pool facilities. All staff we meet were excellent. Dissappointed Wi-Fi was not free.
Room very spacious Breakfast expensive for what we got.
The breakfast was lovely, and the serving staff was excellent! Again, the woman at the reservations over the phone.
Being able to use the swimming pool That the evening menu or at the very least the price of the buffet dinner was not available until very late in the evening
it was good for the money. i didn't like the tiny bed
Very conveniently situated, close to tube trains, buses, shops and restaurants. Greatest boon for me was having a car park. Stayed on a very warm Saturday night, and was unable to keep the windows open because of the noise from the cocktail bar and night club.
The location is good, very near to the tube station. Rooms are satisfactory according to the price. The staff on the reception was too rude and asked for full payment at arrival, although this was never mentioned earlier. We stayed there on the weekend and the music of the local pub was too annoying and we were not able to sleep
Easy access to the tube Car park, could be cleaner, third floor room and no lift, no jaccuzzi
The staff was friendly; I had a parking space; the immediate access to the tube (Central Line) and main roads for a quick get-away; the use of the WLAN; the English Breakfast; the room was clean; the bed was comfortable; the easy access from London-Stansted airport. Overall, I had a really nice stay and would come back anytime. That the bed rolled away when leaning against the wall to watch TV (just a minor thing that can easily be fixed by a stopper).
Great value and breakfast included in the rate.No aircon but windows opened OK. No parking available in hotel grounds - forced to park in public car park 500 metres away. Because windows opened for air the traffic noise was quite audible as room face the main road!
The hotel was situated close to the venue we required. The hotel room was tired, dull and not all together clean. The room was booked as a double but we recieved a room with two single beds pushed together with 2 single duvets instead of a double.
the room was clean, there was no hassle at reception everythig was in place. the room smelled a bit musty it needed airing especially as they knew guests were coming in.
Friendly, very clean & comfortable and being able to park was a bonus, extremely good value for money. Breakfast was greasy & cold, and our table was not cleaned from the previous people, we went down for breakfast at 9.30am, there were no other clean tables available.
Het is een eenvoudig hotel. Onze kamers waren schoon, bedden waren goed. Prijs was in goede verhouding met kamers
Walking distance to London subway (10-15 mionutes), next door to gas and Tesco supermarket, plenty of free gated parking, best price around for a London area hotel. No air conditioning, and city noise is loud when window is open. Rooms are very small, no chairs.
Nothing really. I don't think I will ever stay in the hotel again. The rooms were really uncomfortable. The beds were horrible. We asked for a non smoking room and had stains of cigars in our room. But the worst part is that, since pets are allowed, you can't really know how clean the rooms and the rest is. When stepping out of my room I found dog durst. You can imagine my shock. It has been the most disgusting experience ever. And the worse part is that the staff was not at all sorry for what happened.
View from window. would of liked nets at window that u could pull across to give a bit of privacy without blocking out view
The hotel is convenient and good value for money Poor soundproofing between rooms
the lake needs a major refurb and not worth the room rates
Not clean, badly in need of a refurb
Comfort and location
Excellent room ,lovely hotel brilliant breakfast. Set me up for my journey home to Scotland after travelling up through France. I had travelled 450 miles through France, journeyed over the channel to Dover then drove to your hotel all in 1 day. When we arrived in the lovely room I really needed a drink so in the bar I ordered 1 cider and one glass of red wine for my wife. The charge was £6 I handed over a £10 Scottish note and the barman queried this and dissapeared. I told the barmaid I was too tired for this nonsense and I was drinking my drink anyway.The barman returned and said it will be ok. After I went back to the bar for the same order again, the barmaid said something to me that I did not pick up so I handed over another £10 note as this was all I had and was charged £6-50. I hope this was not a surcharge. Very offensive if it is. Anyway I will stay there again as all the other staff especially the breakfast staff were great and I am going to overlook that incident which borders on racial discrimination
relaxing views, over the lake, water features, not working,(not the end of the world though)
The views of the lake from the room were incredible. Not enough staff we were kept waiting for everything.
The hotel is convenient for visiting our family and reasonably priced. Decor in public areas is rather outdated and toilets in public areas require updating. Our standard room was well decorated and maintained. Rather short staffed at breakfast time - tables not cleared quickly causing delays at busy times but the 2 staff that we saw worked very hard.
Staff very good, breakfast very good, an enjoyable stay Breakfast staff although very helpful and nice forgot napkins, then supplied tea with cup, saucer but no teaspoon. Supplied toast but no butter etc. Little things but slightly annoying having to keep asking for items.
Good quality standards, friendly, efficient staff The 'Wifi' system to connect to the internet was not avialable in the rooms
Although this was a brief overnight stay, we could see that the facilities, including the swimming pool, looked excellent. We thought the staff were extremely helpful and friendly, which is an important first impression.
Very comfortable bed! Room was excellent however the bathroom was looking very tired and would benefit from refurb.
The location Yes plenty. No hot water to shower in the morning. Reception and housekeeping didn't answer the telephone. Breakfast was pandemonium.
the spa, the bar and the room service was lovely The cost of breakfast was automatically added to our bill. However they did remove it when we pointed out that we had not had breakfast
cleanliness and very helpful and polite staff none
ease to get to from blue water shopping centre clealiness of the rooms lots of fly dirt in the bath and around the taps
Had a fantastic massage, had a good dinner and attended a beautiful wedding A little isolated as i didn't have a car
Poor bar facility outside dining room.Too small, cold and characterless
very comfortable, easy to find, lots of space, quiet as a mouse. I'd give the food a miss. the staff are great and really attentive but whoever is in the kitchen needs to learn how to cook. One cremated meal arrived which looked like boil in the bag, just couldnt eat it. There were only a handful of people in the restaraunt now I knwo why.
friendly staff, beautiful property, professional but relaxed atmosphere
Beautiful rooms and surrounding grounds. I had no problems at all with my room, but I did overhear people saying that if you have a room above the bar then you wont sleep. Gala's, disco's and Salsa evenings are noisy and stay on til late.
The hotel staff were very freindly N/A
Location, layout , staff friendliness, caring
Room was clean, tidy and to a very good standard Noise.... Had loud noise from functions on both nights dispite changing room.
The hotel, staff and location were excellant the breakfast was really nice we came to the hotel for a wedding and everything about the hotel etc could not fault
The cooked breakfast was the worst quality I have ever experienced and I'm not a complainer! Camponile better at Continental offering
nice and warm in the room, one night it was very noisy in the corridor..
friendly staff, willing to help, close to amenities
was a great location by bluewater, clean and good value for money
when i left the quality of the room wasn't to my liking and i didn't find the staff very friendly or helpful
Easy parking, comfortable bed clean room Prices of the meals are a bit high, also not always hot
Efficient systems. Overall excellent value for money. Clean, all my needs were met. Staff level of English especially in the restaurant is not adequate. The bar area is too smoky to eat a bar snack and therefore I was forced into the restaurant. (Better air circulation and filtering?). Requirement to pay cash for dinner might be a ptoblem sometimes. Coffeee machine at breakfast not working
Too bad the price did not include breakfast!
we were having a drink in the bar and was told at midnight that we had to leave as the bar was being shut up.....we hadn't even finished our drinks!!!!!
Warm rooms, friendly staff It's a little out of the way, but this is reflected in the price, so is understandable.
The gardens and Spa. The rooms were to a very high standard. Food expensive apart from breakfast which was reasonable.
location food, over priced
Staff were very helpful
Please write at least 15 words beautiful location in a very convenient location for my business meeting. Nothing too much trouble for the hotel staff and the room was lovely.
excellent room bed to die for. only two things food & drinks way over priced. but a lovely place lots to see nice to walk around grounds are so pretty, gym needs a little updateing but still good. the staff was great. so yes a great place to stay
Friendly, helpful staff. Very comfortable rooms & well cooked & presented food. no
Spa, rooms, lounge area all fantastic and the spa therapists were very good.
Service was excellent - friendly, efficient staff. The bar menu is very good value and the food/ambience excellent. Room (luxury) was spacious with large, comfy bed, cafetiere coffee and a large bathroom, excellent shower. I got a bargain of £109 for this room which definitely influences the positive review. Soundproofing between rooms not the greatest but it is a converted house. Some noise from neighbouring rooms - a very boorish customer/s in the bar. To the staff's immense credit, they handled him well (he was harmless but drunk) and it was fine once he rejoined his party somewhere else in the hotel.
everything the noisy people in the next room
Excellent staff and very good breakfast. Too many noisy late night functions on weekend nights, no air conditioning, inaccurate bill at the end of stay and 2 nights in a room with an extractor fan on all night on the other side of the wall by the headboard!
Brilliant Hotel, Less than 5 mins away from Lakeside, where I was shopping for the weekend, was what we needed Room service that I had to go and collect.
Room immaculate. Staff were excellent. Friendly and helpful. Would definitely recommend this hotel and will stay there again. None
great atmosphere created by friendly staff. bed was a bit hard
booked a twin room but they said it was a double
Very good 3-star hotel for a decent price. Large free private car park. Close to the highway, so easy car access. Noise from the highway and the roundabout in front of the hotel is very limited when the windows are closed (airco in the room). The food and drinks in the restaurant / bar are very nice and not too expensive. The number of TV channels is very limited. Only BBC, ITV and a few others. No dedicated sports or news channels. In the weekend, breakfast is served from 08:00 hrs (late), on weekdays from 06:30 hrs.
Teh only thing I missed was fruit in the morning like an apple or banana but that might be me as I do not have a lot of time in the morning and I like to grab some fruit with me.
Location was excellent for the Lakeside Shopping Centre The staff were not very good, when paying in cash I was told that I needed ID as required by Secretary of State, absolute rubbish, that is just a Thurrock policy and believe me it was nice to suggest I may trash the room, hence the real reason.
no early bird breakfast but it was sunday
Reception staff and the standard of the room for the money so close to London.
Good Quality Self Service Breakfast Rooms in need a refurb starting to look tired
We were going to Brands Hatch and this was the only one which had rooms and hence we booked and stayed! was not the best or safest looking hotel when you drove in, but everything was ok.....Breakfast was served in this nice classical looking space and it was nice. The rooms were decent in size and were clean. It has most things that we needed. But they gave us a twin bed room when we had asked for a double... but it was late so and we did not mind. Single towel when there were two of us. The Beds could have been better but fair enough.
Very clean. Breakfast was lovely. We asked for a late check out, yet our key cards were cancelled, and housekeeping asked us if we were leaving. Two thin pillows, for two people is appalling for a 3 star hotel.
it took 3 rooms before we got the type off room we had booked ,then there were no towels ,on asking for extra milk ,for theroom ,it was coming with a night porter butt never arrived ,the staff were just not switched on ,tables in the resturant were not cleared between courses
Noise from the corridor - the room was 160 and the door outside banged until about 3am. Also the restaurant was shut due to a function and we had to go back into Lakeside to eat.
Great Stay, elegant surroundings, easy parking and great food. Bar prices are a bit too high at 3.50 for an expresso, same 3.50 for a single short.
Close to highway the price was too high. I paid 100 pound while all other guest paid 75 pound. The internet charge with 14 pound if a complete overcharge and did not work properly
Location Looked shabby in places. Bar was expensive
All was as described. The room had an odour of stale smoke although it was a non smoking room.