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This hotel was great! We have stayed in the area up & down the coast & this one is by far the best! We will recommend to friends & stay there again. The staff was friendly, competent & enjoyable. They upgraded out room& it was clean, & spacious. Nothing. We loved everything.
Room was very clean, staff was extremely friendly and helpful, oceanfront view was wonderful, and the breakfast was great
The staff very accommodating, even tho the situation could have been one of stress, with the impending Matthew Hurricane.... They were very calm and very helpful.... I would give them all a 10! Smokers on the balcony below polluting the air. I would have to retreat to room as I am very allergic to tobacco smoke. Suggestions....shower curtain in room 513 needs to be lowered about 6 in. to keep water from gathering on floor, causing damage.
Breakfast is a plus when traveling with children and young adults . Also served till 10 AM most places only till 9 AM on weekdays The hotel is nice but small.The pools, lazy river, elevator (only one) on site parking, breakfast area, even the kitchenette area in room are tight.But they fit it all in and hotel was clean
It was on the beach in a quiet area. I didn't like how it was separated from main building. Laundry service was outside and only one machine. Pool was not clean. no towels were provided for beach. No place to sit on balcony.
The staff was exceptionally friendly. From the check in to the maid service to the tiki bartenders, all were super cheerful. The room was very clean and cleaned really well every day by Hotel employee, she was AWESOME. Free breakfast was good. This is more commentary on the guests than the hotel but people are animals when it comes to littering! How about the many trashcans? Also, the pillows were like mashed potatoes.
we arrived early and they did a great job getting us to our room early than expected check in was at 4pm and we got our room around noon bathroom had very little from for our stuff /no counter space and faucet let water run on counter and into floor making a slip hazzard
Price, location, STAFF!!! This is perfect for the budget savvy family looking to make the most of their vacation dollars. It's an older property, (yet well taken care of)
The view was awesome from our room. I didn't complain about this, however, the mattress was lumpy and hard.
The friendly staff and the location
Nothing It doesn't tell you nor do the pictures show that you won't be in hotel We were put in annex down the street You have to walk down the street for breakfast pool or anything pertaining to hotel. It should be noted in reservations
Our stay was 1 week. I got a cheap room because I am not particular on where we stay because the only time we are in a room is to sleep and get ready. I am sure all rooms are different because this place is owned by different hotel properties and ppl who have condos here. With that being said this is how my trip went. The good -Location was beachfront about 10 mins from all the major attractions in any direction -pools and Jacuzzis -full kitchen in room with dishes -modern tv if you wanna plug in a video game, or dvd player -WiFi was decent -price was great for what it is, just a place to sleep and get ready. The bad -confused about my stay. This resort is owned by like 4 companies and people have condos here. I had to check in across the street at The Waverider. I had no idea until I got there because there wasn't any indication online when I booked the room that it was a room owned by a different company. This wasn't that big of a deal until the next morning when I was told I didn't get free breakfast because my room was with the Waverider and free breakfast was for The Palace bookings only, even though my room was in The Palace. If I wanted to add breakfast it would have been $9 a person/day for all u can eat. We sought out a store and got some groceries to have breakfast. -the a/c leaked from the exhaust vent onto the couch and out of the intake unit into the floor even with the balcony door closed and wouldn't stop running when I shut it off to let it rest. -the curtain rod just fell off the wall while laying in bed nowhere near it. -balcony is tiny -shower head was not mounted to wall and moved around -the room smelt horrible -maid didn't make up the bed or change sheets -pest control came while we were getting ready, seemed odd they had to spray while people were there. Kinda worries me that if we were gone when they came, they would have sprayed pest control everywhere and we would had never known. Why would pest control come to a booked room? Had no idea that happens. -getting on an elevator was time consuming between 9am and noon because of check-ins, check-out and maids. Any other time was easy -pillows were uncomfortable and nasty when the case was off, bring your own pillows -no end tables by the bed for phones and such, had to use chairs -phone doesn't work in room -the gym, saunas, and a few lobby bathrooms were out of order the entire time In conclusion, it is what it is, just a place to sleep for a low price. The bad definitely outweighs the good but it is managable to deal with if you can handle it.
The ocean view and the price. It was not very clean but could have been worse.
We like to go to the beach during the off season.(we hate the crowds and traffic in season and everyone is out to gouge us for every dime we have). This was a great time in a very nice hotel. No crowds and good value for the dollar.
Very friday staff. Ocean front. Affordable. 3 indoor heated pools for the kids.really enjoyed location. Great place and will go back. Going this time of year less crowded also. The food in hotel restaurants is great Construction going on outside. Caution tape and debris everywhere outside. I guess this is expected if you go to a summer based resort pre spring though.
The bed was comfortable and the frig,microwave and sink area was needed. The carpet was stained and damaged.
The hotel allowed my family and I to enjoy our time away from home.
Great accmodations, lots of indoor and outdoor pools, lazy river a plus, weather was great. Food prices were reasonable.
The staff was very accomodating and very friendly. We booked this property because it was located close to our son, but we will definately stay again because of the friendly service we recieved.
Close to shopping outlets having to go down to main tower in order to get bathroom supplies that should've already been in the room to start with
On the beach,kitchen in room!! food not the best!
Price was good for a room for 8 people The floors were just gross. My 1yr old son had to wear shoes 100% of the time because when we got to the room and took his shoes off within 15 min his feet were BLACK with dirt from the carpet!
The location in North Myrtle was perfect because it was more quite and less crowded. The resort had an amazing assortment of pools, hot tubs, and kiddie pools that offered plenty of space to relax. The rooms where clean, comfortable, and cute. Highly recommend staying here! Great for people on a budget looking for a great beach vacation! Really great deal for the price, no complaints.
We had poor service. Had to ask several days about more towels and the shower was clogged and no one ever came to fix - poor service.
Cleanleness of room. Convenient to shopping areas. Beach area nice. none
hotel was not crowded Not enough elevators. Guests do not like to spend their vacation time waiting on elevators. I would like a credit for every minute of waiting on the elevators. Even the hotel staff had to use the same elevators as the guests and had to wait along with the guest. Every time we have this experience it makes us just want to stay home and not spend our hard earned dollars waiting on the elevator.
Front desk staff was rude
it was close to Main Street (2nd Ave), several things to do within walking distance. the carpet smelled bad like mildew. It took the service desk several hours to send someone up to fix our toilet. It was very crowded.
the nice pools, lazy river, hot tub, friendly environment, DJ at pool, fruit smoothie bar, on the beach, nice view All rooms can see the ocean, but the curved building didn't allow to see the whole beach or sunrise from room.
The view from our Oceanfront room was amazing! Front Desk was very helpful and anything we need delivered to our room was there in minutes. They asked us to view a condo for a time share and told us that it would take no more than two hours but turned out to be over three hours. Sales Manager was very pushy and made us feel like it was a scam. Pools were great....except the jacuzzi.... needed cleaning.
The rooms were nice. The facilities are great. Food in the location is wonderful as well. Man, this place was CROWDED. I wish there was a way to filter searches on websites to show places with private/public beach access. My wife and I like to vacation and go someplace quiet. We enjoyed our stay, but you just can't find a place where you can get away from people here.
This was a condo that was much nicer than any motel or hotel. Everything you need was there except food. Living room, 2 bedrooms, kitchen and washer.dryer.
The only thing my family and I liked was that we had a full kitchen and that the second unit provided us a washer and dryer. The first room was filthy, smelled awful, rips in furniture, burn holes, broken toilet seat, was all around a nasty place, were charged a $100 fee on arrival that we were unaware of. The manager . was very disrespectful and rude to us.
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Lack of information; lack of response from management i.e., failure to voice message to resort manager to a question regular staff could not or would not address.
Plenty of parking. Security personnel at pool were fantastic and friendly. One ice machine - need more. Had some noisey neighbors.
It was a decent location relative to what we wanted to do at Myrtle Beach, even though it isn't on the beach. It was clean with plenty of space. The 'villa' had a full sized kitchen & was adequately supplied. You get free videos, with updated titles. We had a list of four things that had to be fixed while we were there. That aside, you were allowed only 1 free video at a time which was a bit of a pain, as you drive several miles to the office.
Did not have enough kitchen cookware. There were limited pots and pans to cook with.
Complex very nice, room was large. Carpet was stained and needed replacing
Good location. Decent view.nice bathrooms. It was the only saving grace. Where do i start? No kitchen (as stated in profile)or even fridge, $---+ worth of 'fees', 20yr old comforters, tube television, stained and peeling floors, ZERO customer service from offsite 'management company'. not what was advertised. I feel scammed.
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I really enjoyed the cleanliness of the room as well as the modern decor.
Everything was clean-spacious-in good working order None
The hotel was very nice on the outside, and was very relax atmosphere the whole stay. The resort's pool was nice, as well the hot tub which I like the most. It had a wonderful veiw, and was kelt very clean round the resort. I would stay at this resort again, but would ask for a better room. The room had a mussy smell to it, as well the master bedroom bath tub got water all over the floor, as well messing up the wall. The couch and chairs were out dated and need to be replace. Also, the walls needed to be repainted look bad. As well, not enough supplies in the kitchen for us, such as a blender. The only reason why the rate was not to good was due to the maintence of the room. There needed to be a discount.
The rooms were very spacious and each had its own balcony! Concierge trying to get me to do a timeshare tour for free stuff upon check in.
I liked the suite itself. It was roomy, nicely appointed and had a wonderful view of the Atlantic Ocean. Secondarily the service was friendly, capable, and aimed to please. While my room was generally clean, the carpet needed a serious cleaning.
Large rooms, kitchen and living space. It's nice that there are TVs and bathrooms for each bedroom. Directly on the beach, nice view. Pool and lazy river are pretty small, but they also have two hot tubs.
The cleaning service did not make the beds.