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Externally the hotel is like a factory unit but inside it's an oasis of charm and refinement. The hotel has a famous restaurant which, alas, is closed on Sunday nights.
Staff were extremely pleasant and helpful. Room was very elegant, modern and tastefully furnished. Breakfast selection was great and perfect for our needs. Superb restaurant. Only one English TV channel, BBC World News. No sports channels or Sky News.
The room was lovely and the restaurant was amazing. The location was a bit off the beaten path.
The bedrooms were well designed and the beds were very comfortable....The restaurant was amazing for dinner with high class french cooking
Best food ever! None
Superb restaurant. The bedroom was very stylish and comfortable. Good car-parking and with easy access to the ports Needed flannels (face-cloths). Coffee making facilities in the room would have been helpful. These were minor imperfections
The courteus and cooperative attitude staff, quality of the restaurant, good service, parking Slow, almost unusable WiFi internet in the rooms
Courtesy of staff, comfort of facility, and value of money. The design of the rooms is outstanding. Hotel is one of the best I visited recently The choise available at breakfast.
Very pleasant, relaxing 3 night stay. Very quiet, as our room was located at the back of the hotel, away from the main road. (There were not may other guests staying while we were there.) The location is good if you have a car, both for the city centre and other places of interest close to Caen. Very comfortable clean room, lovely bathroom, excellent shower. Friendly, helpful staff. Breakfast was more than adequate and beautifully presented although limited in variety and probably not worth 15 euros - ours was included in the price. We had lunch in the restaurant on one day and it was a indeed a memorable experience! Definitely worth the money. After the second night,soap and toiletries which we had been using were replaced with new ones, which I thought was very wasteful!
Location was convenient, in that it was close to the train and bus stations, but the surrounding area was a bit dull (10-15 minute walk to restaurants and old town)
Very spacious, well located. Perfectly fine for an inexpensive place to sleep. Very friendly staff Very, very cheap feeling furniture. (The cabinet panel covering the dishwasher fell on my ankle when I tried to open it.) I'm also not a fan of bathrooms with no shower enclosure.
Hotel easy to find clean and tidy rooms staff very helpful No real bad points
Welcoming environment in the hotel. Comfortable lobby, nice and friendly service.
Proximity to centre of town terrific. Underground car park very convenient. Easy access to restaurants, shopping and Chateau.
location,room,breakfast,room service and staff excelent
The location was good, and on Sunday morning there was a market outside.
friendly staff easy parking cost
Car Parking was convenient and so was the postion of the hotel. The restuarant was expensive and poor quality by comparison
Very noisy outside late into the night. Duvet too heavy and therefore too hot
Happy that the reception staff spoke English and were helpful in booking taxis and advising re local information. I did not like the fact that I was unable to get any food before 7 p.m. in the hotel or in fact in the town. I had been travelling all day and there was nowhere to eat anything. Even the hotel's room service was not available in the afternoon - not until 7 p.m.
Room (327) facing courtyard-very quiet despite city centre location.Excellent bed & opaque curtains-slept well. The air-conditioning was turned off.No fridge in room.Hot food not replenished at breakfast.
I found the hotel to be excellent value for money. Totally functional and spotlessly clean. I thought the use of space was fantastic and it had all mod cons. I think this type of hotel would go very well in England and it should be the way forward in buget design hotels.
as above went with my son
The beds and cleanliness of the hotel were fantastic! And the fact that the rooms was soundproofed made a huge difference to my night's sleep. Wifi in the room was also great. Really convenient if youre looking for a quality hotel for an overnight stop on a roadtrip. Their breakfast wasn't amazing but still, if you're in a hurry to get back on the road, was decent to keep you full for most of the day.
Staff very friendly, good breakfast, very clean, easy to find from main road.
Cost and handy location
The fact that it was between both Arromanches beach, Hill 112 and war cemeteries which we wanted to visit. Staff very helpful and friendly and also helped us find a vet before we arrived so that we could get the dogs wormed and ticked before our return ferry crossing. hotel cleanliness immaculate and still allowed dogs to stay in our room. No problems allowing us to change to a ground floor room which suited the dogs better so that they didn't need to use the lift. the quality of the evening food very basic and crepes very bland but service and cleanliness good.
Etap is basic 'motel' accomodation. Staff at Bayeux were friendly and helpful at all times. room is sparce but functional. Comfortable bedding, daily clean towels, and very clean. Breakfast if taken is basic continental fare, but no real limit to quantity available. Hotel seems constantly busy with travellers but quiete at night and in a quiete location, but easily found near a major trunk road junction. 10 min. drive from Bayeux, a little too far to walk. One criticism, only relevant if needing to order food in daytime or evening. The 'menu' is a heat and serve type, very limited and sad to say, not of a particularly good standard. Manageable if no other options, but the most basic cafe or bar would be a better choice.
The hotel was in the perfect central location for exploring D-Day sites and easy to find right off the motorway. You have to drive a couple miles into Bayeux to get to restaurants, but not a big issue. The value for money is fantastic. I thought it was great that there is a bed for children at no extra cost, and my kid loved the bunk bed setup. The rooms are very clean, modern, quiet, and the staff are friendly and speak very good English. The only thing I could find that I didn't like was that the mattress was a bit firm for my taste, but that's just a personal preference.
The staff were welcoming,professional,very friendly. Rooms clean and comfortable. Breakfast was good. Microwave food offered outside breakfast was not good.
Cleanliness of hotel was fantastic. Very comfortable with good service. Would definately use ETap in future. No dislikes.
The price of the room The room layout
Free parking, large clean room, and comfortable bed.
I loved that it had a kitchenette. The rooms were very clean. The hotel was close to everything without being downtown. The only thing I did not like was the bed. It was suppose to be a double bed but it was actually a bed under a bed.
convenience of a kitchen for small meals no laundry facility
The appartment was very clean although furniture outdated. Concept was good Short checking-in hours - 2 hours on a weekend!
The ability to cook in if I so desired. The room was clean and relatively spacious, the bed comfortable, the shower superb. The hotel was too far removed from center city, and wanted to charge me 10 euros simply to give me access to the phone line.
The hotel was fine;however, the staff only worked until 1900 and I arrived late the night of check-in ... but the staff left keys to the room out for me. Not daily room cleaning service.... no fresh towels the second day.... no toilet paper, shampoo, etc....
Very comfortable and quiet no electric kettle or tea cups only problem
The price, the location, the kitchen facilities No housekeeping during the stay
Location - finding it was easy and close to bus, tram & shopping. Parking - enough on site. Friendly hotelier with good English. VERY clean! Not spacious, but comfortable. No English TV channels - some English news channels like Sky, CNN or BBC would have been nice. Tiny espresso cups, can't have a 'normal' cup of coffee.
One of the better hotels I have stayed in, it ticked most of the boxes. Clean,Friendly, Helpful, Location etc. The rooms were too hot, the air conditioning unit did not work it continually blew out heat.I switched it off and slept with the window open
Location, modern, clean no
The behavior of the rep was very good.And they can speak English very well. I wish they serve only boiled egg at the breakfast.
Friendly staff,excellent location
The staff were very helpful and the rooms were cleaned with fresh linen everyday. The hotel is very central and there is a short walk to shops, food, restaurants. Breakfast is reasonably priced and car parking opposite is also reasonably priced for 24hrs. It would have been nice for the hotel to have a restaurant for evening meals and a better bar area. The rooms lacked comfortable seating.
The room is in good sizeand internet is perfect no
excellent location, clean and modern and quiet
Proximity to the airport was important, we enjoyed the breakfast at the loby restaurant as well.
Town Centre Location was very good No parking, however public underground opposite
central location, overlooking a square with trees and flowers
The location, and the reception staff went beyond their duties to help us during the strike action.
Spacious room, very friendly staff and secure parking
Very conveniently located and comfortable room. Excellent breakfast. Helpful staff.
the constant helpfulness and charm of all the staff - they were always there to help. in fact we arrived one day early so had 4 nights and they were able to accommodate us - paid extra and had a deluxe room which was great. nothing at all
We were only there to sleep a few hours, but it was a nice hotel. Breakfast was nice too. The young man at the desk was incredible! Very difficult to find even with the car navigator, hotel maps, map24 etc. If you don't know Caen, the minute you get in the city, call them on the phone, they speak English perfectly, and they'll guide you in.
very comfortable and the duty manager was extremely polite and very helpful very difficult to find even for residents who very kindly offered to escort us. Much clearer directions with greater information particularly about being able to use vehicle on pedestrian access
staff where excellent
Facilities, staff and breakfast buffet all excellent. Initial approach to hotel by vehicle was ackward as it required us to drive down a bus/taxi only lane but once we figured that out, everything else was ease. On-site parking is available in a secure underground garage but it is limited so book ahead.
in the city centre noisy if room on the side of the street
Good location Car park is very difficult to use (very tight entrance, exit and little room).
this hotel was very central and the lift was very welcome.the doubleglaseing was good in the summer this room was very hot and with 2 night clubs across the road the windows had to stay shut,the room the bathroom were very small
A good stay spoiled by a very noisy street - no sleep until 3 am.
I thought it exuded a warm, friendly atmosphere There was nothing I disliked about it
Comfortably situated with respect to the city center. A quiet, nice place for travelers. There are several good restaurants in the vicinity. Parking facility is not available for the hotel's guests.
Able to walk to location from train station. Uncomfortable bed.
Staff very attentive & responsive to reservation process & confirmation. Nothing. Very nicely done.
A high standard hotel in an excellent city centre location. Good parking.
The service overall was predominantly very good, especially at the restaurant. On arrival we came down for a drink after check in, we were kept waiting about 20 minutes before we were able to get a drink, I had to ask her her 3 or 4 times during that period,This was the only blip, the service thereafter was very good from the reception desk.
Hotel is clean, quiet and has very helpful staff
Very friendly and helpful hotel staff. Excellent location very close to old city centre, shops and restaurants. Wonderful buffet breakfast. The 'standard' room was a bit on the small side, but ok. We had enough room for the 2 of us.
Quiet, parking possibility, very good situation
Superb food and service
was wonderful and friendly. Diner was outstanding! too much rain...but I guess you cannot control
Excellent location for town of Caen. Good for shopping. Parking a problem. Breakfast not good value for money. Nice hotel overall but for a 4 star rating needs a bit more. Bathroom very sparc with accessories, hair dryer very poor wall mounted. Bar expensive for drinks.
Outstanding food, excellent staff, wonderful atmosphere, good location. I first stayed here about 15 years ago and the level of service and quality of the food has been maintained with the same level of excellence and care - an outstanding tribute to the dedication and care of the management and staff at Le Dauphin.
Beautiful building and setting, with lovely gardens - and the food was very good. Enormous, comfy bed! This is an expensive hotel for food and drinks (for France). It seems quite geared towards the tastes of wealthy international tourists, on a particular circuit - and the atmosphere reflects that.
The Chateau was beautiful. We had a very large room (superior room). It was a welcome respite after a day touring the Normandy region in the rain!Enjoyed cocktails in the lounge and dinner by the fire(be sure to ask to be seated in the room with the fireplace) We felt the location was convenient for touring but quite a distance away from other restaurants. The hotel restaurant was very expensive. We felt at least breakfast should have been included in the rates. Service was included but was not mentioned again when we asked.
The restaurant was excellent. The room was very comfortable.
The hotel looks great from the outside. It was downhill after that. The hotel is isolated. Finding a batman was a challenge. Poor service. Bad rooms. We rejected the first one offered because it smelled damp and were put in the attic. Bathroom was new but decor of room and most of hotel was in dire need of a makeover. Expensive food was not up to normal standards of a Relais and Chateau property. Would recommend avoid this place. No one even answered room service calls on last day and there was no one at reception for over an hour to make up our bill. a bad experience.
Magnificent building set in beautiful grounds.Excellent for a stop off as close to Cherbourg and for visting Bayeux and the famous beaches.Good service.When we have stayed here before the food has been very good.However see below. On the night we stayed Monday 11th Sept there was a fixed menu at night.I appreciate many gourmet restaurants close on Mondays and sometimes Tuesdays but they are missing a trick during the summer months.Further we arrived at lunch and there was no food at all !!
Great location; fabulous restaurant; nice rooms; pleasant staff; wonderful place to stay for visit to Normandy
beautiful location, services, facilities, breakfast, dinner menu for late check-in
Beautiful castle...friendly staff...outstanding kitchen..
We had stayed there once before and we loved the ambiance and the location. The lack of restaurant dinner service and of the bar on Mondays was a drawback. We had a much better experience when we stayed there last July.
Excellent ambience,excellent food, delightful pool,delightful decor, impeccable service,magnificent gardens
When rains, you can hear dripping water from the roof to something on the ground (eaves are probably stuffy) .....
We enjoyed the evening meal in the restaurant very much and found the service to be very good. The room did not have had tea/coffee making facilities
Cheap but ok room.
A little bit worn and scruffy, but good value for the money; very helpful staff, facilities pretty good, breakfast good, dinner surprisingly good, nice swimming pool.
the hotel position is good,city centre withinreach,main e46 very near,menu excellent no
proximity to sites we wanted to see no warm water, thought we would have a nicer room.
the breakfast facilities were excellent. A lot of care given. The ease of booking in. The rooms were very, very basic. No Shower curtain!! No Hairdryer!! and in desperate need of updating.
Access to WiFi Apart from WiFi and a restaurant on site - which we did not use - the hotel was no better than the "budget" accommodation supplied by Etap and village hotels just a short distance away at less than half the price. Having used "budget" hotels in the past when travelling through France we had expected a much better standard of accommodation based on the price that we were paying, very disappointing.
everything! fantastic hotel with very helpful and friendly staff, top class food in the restaurant and family friendly, basic but clean and comfortable room, would definitely come back.
Convenient location for our overnight stop with good parking, restaurant and bar.
excellent launching site for surrounding countryside
Large, comfortable and clean room and spotless bathroom. Easy access by tram into Caen centre.
Very accessible location, restaurant was good, would recommend.
Good for staying for a night. Not the worst of the Novotel hotels (comparing to Le Mans at least), but will not stay there next time. Actually do not recommend Caen at all, Rouen is much more interesting.
An excellent hotel to use for a night's stay whilst travelling through France. Clean, comfortable & a good atmosphere.
Location a little out of town centre and right on the ring road. In room internet was advertised as being free, but didn't work at all and hotel staff had no idea about it.
Clean, comfortable hotel. Some members of reception staff were rude and unwelcoming.
The room was comfortable and spacious and close enough to Caen In the room there was a chair which was a little bit dirty.
The hotel lobby was clean and the outdoor pool area looked nice It was not clean at all. Our room had filthy carpets.
Paper cups and poor tea / coffee making facilities. The cost of drinks at the bar. Lack of bath towels in the room
The food was excellent and good value for money The bedroom was a bit spartan but reasonably priced so we can't complain
The hotel was quiet, clean and the staff were helpful and friendly. The best thing was the food in the restaurant, which was excellent and good value.
The restaurant was very good value with a large selection of food and menus of allprices.
Room and bathroom extremely clean. Parking possibility on site without additional charge. Quality/price ratio is excellent.
The price was good. The rooms are tiny particularly the bathroom. You couldn't open the bathroom door because the bed was in the way. There was also hair in the bathroom. The bathroom is like taking a shower in a boat.
Staff very pleasant, Bar meals and hotel meals very good. Clean rooms. Double beds uncomfortable - Kept rolling into middle. Sewer smell from toilet at times.
The hotel is very close to all the attractions within Angers - a couple of blocks from the Cathedral and a few more from the Castle. It is well appointed and the staff were friedly and helpful. Bed was comfortable and breakfast was excellent. Rooms are small - even though we had booked a superior rom it was cramped
good location during long journey back to the UK, very helpful staff
Room very clean, staff helpful and friendly. Set in quiet area, good to search Normandy coastline, good links to main roads. While the rooms, restaurant and main aspects of the hotel were very clean, the bar area of the hotel (and also the area that breakfast was served) was not up to the same level of cleanliness. Cockroach traps in the bar and lots of flies.
I booked the hotel as it said on your website, good area to visit the D Day beaches, as in it is located near the d day beaches, i dont consider 30kilometres 'nearby'. This is false advertising and this was not satisfactory at all. It is a good hotel if you want to visit villiers bocage or Falaise but its a long drive of over 50minutes (country roads also) to the D Day beaches. You should amend the details of this hotel. The room was extremely cramped and the hotel did not offer packed lunches to my knowledge.