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friendly staff. good simple food. goo value decor in rooms a little tired
in need of refurbishment restaurant not open
friendliness f desk staff smell of room - probably from smoking?
Very friendly staff and good service, Very easy to find, parking no problem No
The staff were very pleasant and helpful even though most spoke little English; The breakfast buffet was varied and good. There are a couple of interesting resturants quite close. This was a last minute booking during the Tour de France so everywhere else was booked solid- It was further away than I normally stay without a vehickle (4.5km fm the city centre) but there was a half a hourly bus service near by.
Very good location in the heart of the city, close to shops, restaurants, sights. Helpful staff. Good breakfast. Big room with good organized storage and facilities. Once it was a fashionable hotel but now all furniture and facilities are very old and dusty. Dirty bathroom.
no worries at all; good performance of the hotel crew i missed a bar to meet my colleages and friends; the lounge was not big enough
The staff, the decor. Restaurant closed at the week-end, the location in the centre was almost impossible to get into. It took 1 hour to find our way through the maze of road works and bizarre traffic arrangements. We felt the price should have reflected the current difficulty. I would not stay again until the centre of the town is completed.
It is very convenient for the centre of the lovely city of Pau. The staff were very pleasant and helpful. Based on these two points we would recommend it. The room decor is badly in need of refreshment, and not as we would expect from that standard of hotel, especially compared with our expections of the Best Western chain. There was no air conditioning in the room, indeed the room overlooked the airconditioning outlets from other areas which rather added insult to injury!
Excellent reception staff.
We enjoyed our stay at the hotel as it is in a fantastic location. All of Pau is easily walkable the hotel is a stunning building and has lovely original french decor in the public area's. We read it was a little in need of upgrading but we fould it perfect, the slighly faded carpets and furniture only added to the ambience of the place. Our room and bathroom were spacious and recently refurbed and the bed was really comfortable. We would definitely reccommend a stay here. Can't comment on the food as we didn't eat in the hotel.
central location and free hotel parking. large spacious rooms. rooms where large, clean and comfortable but the decor was a bit shabby
Yes, 2 things; 1) the fact that there were cockroaches in the room, 2)the hotel is in serious need of a refurbishment.
Room was very nice. Free parking.
The location of the hotel was excellent for sightseeing in Pau. The hotel staff were friendly and helpful. Sadly, when the temperature was in the 30s there was no air conditioning in the rooms. Almost impossible to sleep!
Clean bathroom, two sinks, bathtub, big bed Paper cups in the room for coffee in the morning
The staf were very helpful. The car parking is very secure. In the centre of the city this is very important.
This is a clean basic hotel. We enjoyed the free parking on site, the free wireless internet, the hair dryer and the AC. The receptionist spoke English and Spanish and recommended restaurants.. There was no English language TV. 'Satellite TV" is apparently no longer code for CNN/Sky. The bed was too firm, not a big issue.
Walking distance to Conference Center and shopping arcade. adding iron & iron board in certain type of room will be useful.
Adequate for a stopover, but a soulless mid-century modernist design lacks any atmosphere or personality. In a bland neighborhood not far from the city center. Staff, compared to other hotels we stayed at during our ten day trip to southwest France, perfunctory & indifferent.
near the Town centre
Just across the road from the bus stop to Total; 5 minute walk to centre of town
Friendly staff, easy parking and quiet considering it's centre of ville location.
Clean and comfortable. Had three small children with us and they were able to accommodate us in bedroom for four.
The rooms were very clean and airy. The staff were friendly and attentive. I didn't feel that the standard of the restaurant was up to par.
Apart from the excellent facilities, I was particularly impressed with the professionalism and friendliness of the staff.
modern clean style yet sensitive to the environment - knowledgeable and friendly staff - excellent cuisine in a relaxing atmosphere no, about as perfect as it could be
Cleanliness, space, view, quitness, service. Matress a little bit hard. Try "matress toppers" for extra comfort (like all sofitel hotels!)
We had a marvellous stay at the hotel, it was so close to the Jeu de Paume where I played tennis on Sunday with new friends (including M. Paul Murat, a very considerate host), the facilities at the Parc Beaumont are beautifully appointed, and the meal we had in the restaurant on Saturday evening was the best meal we enjoyed during our two week stay in the south-west of France. The upgrade from a town view to park view was very much appreciated, and particularly as I could see the old jeu de paume building from the balcony!
Nice room, friendly staff, avoid the restaurant, even for breakfast !
The room....the facilities....the hotel hospitality No
Beautiful hotel in a pleasant city location. Probably the most comfortable hotel bed we have slept in. Very expensive and empty, we never saw another guest the whole time we were there!
Very nice staff. Excellent facilities. Gorgeous room. Lack of gym
Conducted several business meetings, had a tuor of the town and visted the race track and had lunch. Not very clear instruction in the room about internet connection.
Historic building in excellent condition. Room and bathroom very confortable. Lovely decor, beautiful salons and the added value of the spa.Lovely garden
The staff at the hotel were outstanding, the food at the resturant was very good, the breakfast was very good. The hotel is within walking distance of down town.
Quality of room and facilities- great location
Good location. Quiet and relaxing.
Clean and nicely designed, The bath was a bit narrow( and I am slim)
SERVICES E COMFORT
the hotel was a beautiful building The staff were friendly, but although the bar was open it was sometimes to find any one to serve you
A beutiful hotel in a quiet setting yet still convenient for the centre of Pau. The staff were very helpful and the room was generous and comfortable.
We only stayed one night one our way to friends in Spain. We thoughtthe hotel was well appointed and the gardens lovely.We would certainly stay again on our way at another time. We were extremely disappointed in the food. The Dining room and theprice charged for the food served did not match up to expectations. Although good quality products were used the presentation and care left a lot to be desired. We would still stay at the hotel but not eat in the Restaurant again unless they have a change of chef.
Very close to shopping within walking distance Pool should be heated by mid may
Staff were very helpful and friendly.
Good location,Parking, comfortable hotel.
helpful, friendly and comfortable hotel with good facilities
Convenient location for Lescar. Hassle to move room reservation one day on.
The staff was extremely helpful. We had some issues with a rental car and needed to contact a tow truck and a taxi, but we spoke very little French. The hotel desk attendant was critical in helping us communicate with the tow truck driver and ordered the taxi for us. The breakfast was very good, the room was pretty spacious & clean, and the outdoor seating area was a nice feature.
Good for location relatively close to Pau airport and late check in.
easy access from airport, good breakfast - nice outdoor terrace no
All staff speak good english and are very helpful. Rooms are of a decent standard and are well equipped. Breakfast not included in the room rate and was expensive considering that it was only a continental style offering.
The staff were very friendly and helpful, and the quality of the room and the breakfast was good. We liked the traditional atmosphere and the personal approach of the staff. The air conditioning was not very good, as it was a very noisy free-standing unit.
The hotel was convenient to the Station and some of the other wonderful scenery. We found the breakfast was excelent. The staff was wonderful.
The pleasant helpful staff - the spaciousness of the room and bathroom, the proximity to the castle. The cleanliness.
good sized rooms, clean, central location, close to chateau, restaurants etc, free pool table!
Location - convenient for town centre. Poor quality furnishings - looked like stuff thrown out of someone's home. Very poor breakfast. Parking difficult with limited close to hotel.
The location was great, the room was spacious and nice with a huge bathroom. Free Wi-Fi was useful. Have not used the restaurant so cannot comment on it.
excellent location for exploring pau and for restaurants shops etc
Bedroom decor was a little strange.
its location and friendly staff I was in room 35 .Very little natural light. Could not take a shower as all the water would end up on the floor. No curtains on the window of the bathroom . Not enough towels. The quality of the pillows is poor as well as the sheets. No smoking room available.
We were only passing through on our way from Spain to UK. Managed to see the Gothic Cathedral, havde a meal nearby & walk around the City - very pretty & lots to see, hence we will return on our way back home!
The room was lovely, big windows and very comfy bed! large tv, clean bathroom...very nice! and it has a lift which was ideal!
Location close to town centre and private parking.
Comfortable, friendly, centrally located hotel of character with attractive rooms and parking space.
It is an easy walk to "pau" centre. Had to ring the bell several times before someone came to check us in.bed was uncomfortable,shower cubicle was old and very stained with mould.
The cleanliness of the room wasn't the best and the smell of smoke was very intense.
Self service check-in for late arrivals
Great staff. Quiet location. Bathroom very cramped. Needs smaller sink, corner shower would allow more room than the bathtub with shower fitting.
basic but comfortable. staff friendly & helpful. excellant mexican restaurant next door.
Extremely clean. Quiet. Very helpful, friendly and pleasant staff. Excellent value for money.
Little bit far from central (by bus about 10 min.) but room was clean and staff were friendly and nice. Breakfast buffet was also nice. There is big supermarket in front of the hotel, was very helpful.
Very friendly and helpful staff, good choice at buffet breakfast, larger than average room for a budget hotel The bed was a bit hard and we only had one very tiny/thin pillow each - I know this is normal for France, but it isn't normal for me and in most places there are spare pillows tucked away in wardrobles etc.
Friendly, helpful staff. The nearby Tex-Mex restaurant is good. A good budget hotel. Location is quiet but nothing, except the nearby restaurant, within walking distance.
Nice room, good price
I arrived late and as the reception closes at 11pm the staff member had written a long note to me and placed it on the office door with very clear instructions on how to self-checkin, once in my room I found that they had printed a copy of my receipt and placed it there incase I had to continue on my journey before the office opened! Amazing, someone was thinking of everything! Thankyou!
A clean, cheap option well located in the centre of Pau Nothing special!
The man on reception was an excellent ambassador for the hotel. He was very friendly & helpful. We stayed at Le Bourbon on one of the warmest days of the summer and the aircon failed. The receptionist offered to move us but we stuck with our room as we were only staying one night. I wish we hadn't as, apart from being hot due to the aircon problem, our room overlooked the square which was noisy with revellers until 4 in the morning.
Great location, very central for shops and sightseeing. Room smallish but comfortable. Would be good to provide exta tv channels and a kettle. Bathroom was definitely small, and shower fitting needed fixing.
Location Very weak wifi in room
manager was excellent - spoke english which was very helpful for us. we had a room with a great view out over the square.
Nothing. Hotel was no better than a cheap motel.Lino floors in the hallways.Stairway carpets were stained with god knows what.The lobby(if that's what you call it)smelled of old stale food.Disregard the hotel pictures.Just awfull.Do not stay at this hotel.
Fantastic value hotel. Only a few Euro more than the economy hotels but far better equpiped. Staff were delightful and quietly efficient. Our children made very welcome and adjoning rooms with secure shared lobby offered at no extra cost. Rooms well equipped - not large but nicely designed and spotless. All public areas also pleasant and very clean. Breakfast good value. Secure parking a bonus. We highly recommend the Altica chain of hotels. Lighting in bathroom a bit dim - I was struggling to find a negative!
Only stayed 1 night before catching a flight home, was very impressed by the cleanliness and comfort of this hotel
easy to find just off the motorway, clean rooms, friendly staff, close to main routes into pau, good value breakfast, excellent value for money, spa and swimming pool opposite hotel, quiet, free parking wifi didnt work for me-but staff happy to help
I liked the room and very comfortable bed. I liked the code entry systems which meant we could arrive after reception shut.
I have now stayed in 3 Altica Hotels, this one at Pau is by far the best. Rather a long way out of the town, with little facilyies near to hand, but Pau centre is only 5 minutes drive away, however, parking in Pau centre is very difficult.
Very small room.
The room was very fairly large and the bathroom good. The staff also spoke some English. We arrived early but didn't have a reference number required to automatically sign in.
Great location, right off of the interstate, and even though reception closed at 9pm, they helped us re-open our room after-hours when we locked our key code in our room. The receptionist spoke English very well. Cute, clean rooms. Other reviewers have said the same thing, and I'll say it as well - the rooms are small! The extra bed under the double bed is a bit hard to get out, and there's not much room to walk around when it is out. Still, the rooms worked out fine for one night for our family.
Good price, comfortable and no hassles. Good location by autoroute for drivers. Situation at edge of town with no local restaurants.
Hotel was very clean and just refurbished, basic but comfortable facilities and I would be pleased to book this hotel again. A very minor point is with the majority of French hotels they do not provide basic English T V which I assume with digital broadcasting they now could as the language is selectable.