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We had a minor problem with our dinner, the main course was very dry and unpalletable as if left standing, it wasn't that busy! However to their credit when we made our concerns known the staff were courteous and professional, offering to replace our order with another choice or no charge for the offending items.
The rooms were beautifully refurbished especially the bathrooms. Super modern and luxurious
easy to find ,all embracing,good service unchanging over the years
quiet and good value Breakfast roll not as fresh as last few times otherwise very good
Clean room, food in restaurant good, staff friendly, location for work Laundry service slow (27 hrs), Late breakfast start (7am too late)
distance between hotel and customer Smell, staff attention in restaurant
We've spent 90 days traveling throughout 18 countries in Europe staying most nights in hotels for no more then one or two days at a time and Van der Valk was definately one of the better ones. So no real complaints. We've spent 90 days traveling throughout 18 countries in Europe staying most nights in hotels for no more then one or two days at a time and Van der Valk was definately one of the better ones. So no real complaints.
Friendly staff - as always - I have been staying there for years
Nice hotel, good food, nice atmosphere, lots of space The cockeral at 05.00
space and convenience
Very good and personal service. Quick and easy check-in/-out. Very good with several available bagage cart.
nice relaxing area around, and nice close to City Groningen
Good position close to lake but easy 6km cycle into Groningen.Comfortable beds.Nice pool & free tennis courts. Kitchen closed at 9pm on Saturday night in high season even though the room information said room service was available til 10. We had to get in the car & go into city to eat, instead of a nice relaxing meal on terrace as planned.We would have eaten earlier if we'd known!
Good facilities - pool, sauna etc. Quiet and relaxing
The friendliness of the staff The menu in the dinning room for Dinner, is very limited and old fashioned. No choice for vegetarians. This is a big drawback as there are no other restaurants within walking distance.
possibility of going to the spa
In very pleasant location , backs onto lakeside , Plenty of car parking . Large rooms , nice bar / terrace .
Good reception. Efficient, personal. Very quiet location. The place to have a rest. Spacious, comfortable rooms. Everything works. Brasserie menu and execution is acceptable but not of the same standard as the rest.
Lovely quiet location, comfortable, clean and quiet room Wireless internet could have been better but nothing major
precio-comfort 10 location 10 very very good staff nothing have been there many times all everytime 10
The beds were very comfortable. The hotel offered free bikes for guests to use. I was charged an additional fee without my knowledge.
very helpful hotel stuffs bed size--Two double beds means not one twin and one double. and restaurant-- waitress takes her time serving dinner. It took over two hours to finish. Changed the desert without notice. I was looking forward to see the desert on the menu since I never had it before.--, bit pricey.
The hotel is located conveniently close to the town of Groningen and still offers the advantage of staying in the countryside. The design is quite basic, but comfortable. The carpets in the corridors are indeed due to a change! Breakfast is quite nice in a spacy breakfast room. Friendly staff at the reception. Despite our request we were booked into a room which was facing the highways and the noise level is indeed quite high. Even with the window closed there is still a lot of noise in the night, so it seems impossible to sleep with an open window.
Fit for purpose, budget business style, three star hotel. No frills, plentiful parking. Expensive mini-bar & I didn't take up the 15 Euro breakfast.
very friendly staff
staff, location stairs, no ramps, somewhere hidden an elevator
Hotel was very clean , room was lovely, great location, good facilities
Reception staff were particularly helpful and friendly. Brreakfast was nice but too expensive!
Nothing special, but good value for money.
The location and the excellent a la carte restaurant.
Good location,helpful staff,very pleasant stay.
Comfortable and relaxing. Excellent restaurant. Dinner buffet was excellent, but a bit too pricey.
Facilities for kids and area.
The staff were extremely helpful, going out of their way to assist the guests in any way, everyone was very friendly, the room was very comfortable and the place looked really nice. The bar service slowed down everytime the bartender had to add a drink to a room, and the extreme remote location makes it difficult to find for a first time guest.
Sauna, swimming pool, the dinner at the restaurant (all you can eat for 35euros, 2 chefs cooking instantly whatever you want). Proximity to Groningen and good for walking in the hood. No.
Nice hotel, room was comfertable
great comfy beds the prices !
This hotel have a TV is very small and the food was bad I don’t recommend this hotel
room prepared for our pet dog, breakfast
breakfast was good rooms spacious but too empty
Lovely hotel nice bar and restaurant close to village centre with plenty of other bars and places to eat. Good bus route to Assen. This is a lovely part of the Netherlands to explore. Really missed not have tea and coffee maker in room. Found it very expensive for what we got.
Situated in a small town this hotel offered us a very friendly welcome, a very nice large bedroom recently refitted and an excellent restaurant with first class food. Overall an excellent experience and I would not hesitate to stay again.
The room was clean and comfortable. The hotel was in a nice location close to the countryside, but with nearby local shops, restaurants etc. It would have been nice to have tea/coffee making facilities.
the good atmosphere and nice dinner the breakfast was below standard
Reception staff were very helpful and breakfast was plentiful.
friendly staff, absolutely delicious food, although breakfast was disappointing, rooms spacious and very nicely done, bathroom bit small
great service, really good food
We had a wonderful time and hotel was very convenient, staff was extremely helpful, location was great in center of Rolde with grocery store, bakery, bike shop and pub very close. We loved it and hope to have the opportunity to return for another stay
very helpfull and friendly hotel
Restaurant has a nice ambience and the food was excellent. Staff were very helpul and freindly. Bedrooms are a little basic and noisy from the road noise outside.
The staff were really helpful, and did everything to make our stay enjoyable
Lovely rural village location. Good food both at dinner and breakfast.Pleasant, helpful proprieter and staff. Would not suit people wanting night life (not a problem for us - we like a quiet time)
The lunchpackets and dinners were excellant. The members of the hotel staff try to make your stay in the hotel and in the surroundings as pleasant and comfort as possible. This very good behaviour of the staff and the excellent value for money make that the customer comes back! No.
Friendlyness of the staff, and the efficient service.
Breakfast Room too small, the sloping roof was just too sloped, difficulty standing upright! (particularly in the shower room)
Helpful, friendly staff who spoke good English. Good food also. Room walls so thin that snoring man in adjacent room kept me awake all night!
Location, ffod and beveargae Location of rooms at the front of the hotel, VERY noisy on Friday and Saturday nights untill 4am.
Good service and willing to help out with additional services. The wifi did not work in my room.
Friendly staff. Excellent kitchen. Central position. Room rather small, although all necessities were there and worked OK.
the breakfast was good, the room was clean the standard room is above the restaurant, so we paid more to change to a quiet room. except the price, others were good.
Close to the station, good menu and breakfast, easy and quick check-in and check-out, internet. Not the most quiet hotel.
Awake till 4AM because the room was not isolated and the hotel turns out to be in the clubbing zone of Assen. If you like noise while you're trying to sleep, this is the right place to go. Car was towed away in the morning as it turned out there was a town market. "we tell our staff to inform our guests about this, but apperantly the staff member forgot". That'll be 220 Euro then. The hotel staff doesn't take license registrations, but they do get informed when cars are being towed. How hard is it to ask for a reg and inform the guests their car is about to be towed. Very poor customer service and absolute ignorance from staff.
The location was central to the city center. Easy access to various restaurants, cafes and pubs. The staff were friendly and inviting. During the week of World Cup round of 16 and first set of quarterfinals, the staff set up a large-screen projection system to view the some games. Exciting time during the quarterfinal of The Netherlands vs. Brazil.
Elegance, good taste, gentile. The location could be rather a Boutique Hotel. The staff is kindly (very friendly). The breakfast is delightful. What we most appreciate, was the care for details, the dishes, table clothes,napkins were in perfect harmony. Even the fresh floral arrangements had an adequate chrome. Because were cycling through Holland, we asked the staff if it is possible to have a take a way breakfast at 7AM in the morning, earlier than the usual hour for their breakfast (8AM). Not only she was so kind and she gave us a great and tasty meal for our expedition, but she putted so much, that we were embarrassed (ill at ease) of her politeness.
Very friendly owners. Owner/operator spoke English. B&B was on a bus route and it was convenient to get into the city of Assen and to the train station. Great breakfast, very clean and quiet.
The 4 Seasons was the best Bed & Breakfast that I have ever used. The house was immaculately clean and stylish, and the landlady was extremely helpful and friendly. Definitely first "Klaas"