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5 star hotel Given that this is a new 5 star hotel and was almost empty the service in the resturant was very slow. We were on half board but were offered no menu or choice for dinner - it just arrived, there was a bottle of wine included but non offered. At breakfast we orederd poached eggs and they did not arrive until we were finished - 20 min late.
Do something about the terrible music in all public rooms: three days the same CD with awful pseudo-classical covers of dreadful evergreens. Horrible! How come you don't gt crazy yourselves??? All the rest: perfect!
Fantastic indoor pool and spa, lovely location, great service.
Pool area beautiful and clean. Excellent food and service in the restaurant. Rooms large, modern, comfortable and clean. Awful piped music consisting of one cd endlessly repeated. please change! Excellent "protein" in the restaurant, but desparate need for some salads / vegetables on the side.
Friendly, helpful, staff. Especially receptionist who went out of her way to provide local information. Lovely area.
the room was comfortable & the hotel had a magnificent lounge There was no evening meal available & the car park was a long way from the hotel reception & access roads were not surfaced.
The hotel had a wonderful remote feeling to it with mountain and ocean views while only being 2 km. from the town of Colunga. The hotel was beautiful, the rooms well-decorated, and very clean. Soda, water, wine, etc., are available in the lobby and are charged on an honor system - very convenient. The breakfast had at least one home-cooked item (usually a tortilla) and had quite a lot of food & variety. The hotel staff was rude. For example, on one occasion we asked for directions to Picos de Europa park and they told us to go to the roundabout and look for the signs (there are no signs until you're in the park).
Very comfortable lounge areas with good facilities. The junior suite was comfortable with excellent views but the beds were not comfortable.Breakfast was a good standard but the same each day.The staff were very helpful. A lack of English reading material within the huge range a magazines available. The room had an extra bed that was not requested and got in the way.
The peace and quiet
Large lounge was a real bonus. Directions were inadequate
Good comfortable room with great common areas and pool. Nice setting and handy to coast and mountains.
a very nice experience. very cozy and charming place.
The facilities for people with mobility problems were really good, a ramp to the entrance and the dining room and the room itself easy access into it, a very large bathroom with a level shower for ease of access for people in wheelchairs or other walking problems. Nice quiet location with views of gardens and the coast.the rooms were all tastefully decorated full of character. A great hotel. More choice at breakfast.
Simple family-run town centre hotel. Restaurants nearby. Good value for money. Despite no parking facilities off-street public parking was available within 50 yards. Breakfast rather frugal.
Exceptionally helpful and pleasant staff. We can highly recommend this hotel. In addition, it is a two minute walk from two excellent restaurants, one of which has two Michelin stars. Nothing.
Excellent value for money
The staff was very kind. We enjoyed the mountains around, the good oportunity to rest in a beautiful place with really nice and kind people.
The staff were always very friendly and the location of the hotel although slightly out of the town was still within reasonable walking distance. Safety standards in Spain are obviously different to those in England as the external fire escape was not securely fastened to the outside of the building and the fire doors opened out and subsequently blocked an escape route.
The hotel is really nice, surrounded by greenery. The staff is friendly. Excellent breakfast buffet. In a favorable position to reach both beaches and mountains. Ample parking.
not much Room clean but .Poor construction led to a lot of noise from other guests with no sound insulation.. Bar/cafeteria was like a badly decorated village hall. Dining room brightly lit with bare walls -dreadful.Very unwelcoming public rooms. Unsmiling staff.Mismatched chairs at tables .Food was very poor . This is more like a hostel . Very noisy due to poor thin walls and construction ,. Guests were noisy all night and every sound was heard .. Very overpriced and poor value
Friendly reception staff; good breakfast; fine room -- very new hotel with all expected amenities None really, but because of our late arrival (15 minutes before midnight), the parking lot closest to the reception area was full and we had to unload our luggage and then park the car further away; in the morning, a horse had left its turds behind the vehicle, so it was a bit tricky avoiding getting the tires dirtied! However, the hotel did their best to provide alternate parking, I think; they should not be charging customers 3 Euros to park in their main lot, as the rates are already high enough
Excellent value for money, evening meal was 1st class, stunning location and the freindly staff completed our stay. Bedrooms with vaulted ceiling, although looked fantastic the height restriction was a back breaker!
The setting was lovely and the hotel was very nice. The food in the restaurant was OK but expensive for the qulity.
It is a verry peacefull hotel, rooms are nicly decorated, diner was good, breakfast is a buffet. Great view from the terrace on the mountains and golfcorse. The best hotel we stayed in during our trip. No view from your room and no airconditioning. During the night you don't need a/c but during the day it would be nice.
Similar to staying with friends. Hotel staff very obliging and helpful, nothing too much trouble. Beautiful peaceful situation buried in the countryside. Perfect for those wanting to get away from it all with some luxury thrown in. We were rather surprised by the amount of outside lighting left on all through the night. Difficult to stop the light coming in at night, a bit light city lighting. Not very echo- and disturbing when trying to sleep. Other than that - a perfect stay.Also it accepts dogs. However in your brief on the hotel it does not specify the cost for dogs, rather it indicates that one might or might not pay. In the event I was charged 25 euros a day, which I thought excessive and queried it. The owner agreed to halve the charge.
Great location, beautiful hotel The restaurant was closed (which we were given no warning about) and there are no restaurants in close proximity
location,friendly staff,quality food,clean air,sound of cow bells, availabilty of walks directly from hotel the difficult drive from the main road but that is not the hotel´s fault!
We stayed one night (30 July) on our way across to Galicia, but would have booked additional nights after our experience. The property has been fitted to an excellent standard and the set menu was good value for money. a pity the restaurant appeared to be under utilised by the guests. Breakfast was plentiful. Our bedroom was on the top floor with a sloping and beamed ceiling, so care was needed to avoid banging our heads. Wonderful views can be had from the skylights with the sound of cowbells ringing from the hill farm on the other side of the golf course. No air conditioning, but the skylights were adequate to cool the room. The hotel is in a secluded area so you would need to travel some way if you wanted to eat out. You need to watch out for the signs to find the hotel although the gps proved useful.
The staff were very friendly and helpful and the location was very, very quiet with stunning views of the Picos de Europa. It's very difficult to find - they need more signs from the nearest main road.
Amazing location in the middle of the Asturian hills, beautiful building with all modern confort. Would highly recommend this hotel for relaxing a few days away from the city. Breakfast could be improved to match the rest of the services offered.
Location for mountains and coast. Local park. The hotel was very dated and a poor standard. Set in the main square next to the main road into town which was quite noisy with late night bars and early morning traffic. The web-site description of the hotel did not match our expectations.
The personal attention and helpfulness of the owner
The location was convinient for us. Room was cosy, although rather shabby, the sound of the river very relaxing. The young woman who bought us breakfast, was pleasent and helpful. The river side conservatory, was a relaxing place for an evening and breakfast . The night receptionist, kept us waiting ages while he continued a personal phone call, not what you need when you arrive tired and hungry. There was an atmosphere of apathy and general neglect.