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The staff were unhelpful. It was a lovely sunny day and they would not allow us to sit on the terrace with our drinks, we were told it was the winter and that was that. There was nowhere to sit in the gardens to allow us to enjoy them which was the whole readon for booking this hotel. It was also set in the heart of an industrial estate with no bars or restaurants within walking distance for my disabled friend. The bedroom, although clean, had not been set for two people and we had to find housekeeping and get then to finish it off. Very disappointing.
The restaurant staff and meal were excellent. The bar service/young lady were appalling, after driving for some hours and wanting to "unwind" in the bar proved frustratingly poor and apparently inconvenient for the young lady apparenly in charge of the bar. We have stayed at this hotel twice before and always had efficient and friendly bar service.
Vary comfortable hotel. Excellent value for money. Nice pool, extensive breakfast buffet and tasty dinner. Location
The staff, room, swimming pools and food all excellent. We would recommend this hotel - only thing its location is close to the motorway for travellers but there are no shops, bars or restuarants nearby.
Very smart hotel and excellent value. Spacious room and spotlessly clean. Very convenient motorway stop when driving through Spain and very good spa facilities. Breakfast was cooked to order (scrambled eggs with bacon) and was delicious. I assume the buffet was off because the hotel was so quiet. It was pretty empty (November) and felt a little soul-less, but it was still a very comfortable and relaxing stopover.
Private pool, parking, breakfast, restaurant and breakfast staff were all good We were misinformed about restaurant/bar/cafe facilities by reception staff. Buffet dinner was exactly the same every night. The A la carte menu was only in Spanish, making an expensive menu difficult to choose from. Consequently we found it very bad value for money.
A nice efficient experience.
Staff very friendly and helpful! Arrived in early October unaware that pool would be closed up tighter than a drum. Would have like to have known in advance! Also, needed better instructions to locate via road arriving from Alicante in the dark!
nice big room spa is very good buffet is good room is noisy if window is open
The staff were very helpful but not all over us. The breakfast was very good and the swimming pool (the reason we booked) was not over used and very clean and safe. We thought the hotel should have been a 5 star and would stay again. No all good
Efficient service, everything clean, good range of facilities in room. Well situated for town centre Not enough staff covering for breakfast. Bed small by todays standards
I was made very welcome by all staff, the whole expereice wa 10/10 N/A
The woman on the desk did not want to help us in any way. What the hotel said on the website was a lie. All we wanted to do was relax for our last day of our holiday touring Spain. We wanted to just chill out by a pool - but - there was no pool! She couldn't care less. Instead she said we could pay 40e for a plunge pool. Very unfriendly indeed.
The hotel was in a nice area of the city. The room was very clean and comfortable and the staff were very helpful.
The friendliness of the staff. The mini-bar was not cold!!!!
Location, location, location Unfortunately our electronic key failed to work and the woman on reception at the time was initially quite unhelpful, she made uncomplimentary remarks about the English, and suggested we should sleep in a different room (all our possessions were in the room). Eventually she realised that indeed there was a problem and called an engineer to repair the door. We suggested complimentary drinks at the bar and she agreed. The hotel duty manager did apologise, and apart from this one woman, the rest of the hotel personnel was fantastic and we would certainly return.
Food could have been better
Nothing really the room was ok and the breakfast was quite tasty The hotel is like a building site it has not even got a Sign for it's name . Most of the outside near the reception is unfinished and the view from our window resembled a building site. The reception staf were not very helpful and you are a long way from the center of the town!
Very comfortable stay, clean environment, all facilities you would expect. The water in the shower was only boiling hot, and the Hotel staff assured me that they would fix, and didn't. My only disappointment was the fact that for a 4 star hotel, nobody spoke any English!!! Not a disaster as I need to practice my Spanish, but necessary in this day and age!! Great Hotel if you can over come the language barrier.... Don't forget your phrase book.....
It is a great hotel in a great little town in the Murcia area... if you want to get away from the city stuff you want to go there... although its being remodeled (which they cleared stated before the reservation) it was great, quiet and beautiful and I hope to go back there many times
Close to the beach with nice views from the room window (which was openable). At a rather dead end of town and difficult to find because of lack of signage coming into town.
Nice, modern, well equiped hotel in a good location on the beach. I dislike that smoking still continues within the hotel's internal areas.
The actual room was very good. La Taberna seemed to be the only place that provided 4 star service and acceptable food. General state of hotel maintenance, door hinge ready to fall off. Glass revolving door with broken glass held together with boxing tape. Main pool dirty, made more obvious by the indoor pool beside it being clean. Pool drinks service extremely slow, we got the impression that they simply did not want to serve drinks at the pool. Food in main restaurant very poor.
Outstanding views and location. Was a quiet time of the year so not many people about which suited us. Meals seemed expensive there but otherwise fine
The ambience, quality of the food and the cost very few of the staff could speak English
Seaside and the room
Relaxing with lovely views. Rooms very comfortable with excellent air con/heating. Friendly bar. TV channels disappointing
Very good hotel, very nice rooms, good breakfast, nice beach location, private parking. No complaints.
We found it very relaxing with not much to do. However we did enjoy long walks along the sea front. Other than the hotel there were few good restaurants. Restricted access to the swimming pool
Available food in the evening limited and expensive. Bar & Cafeteria allows smoking including staff despite no smoking sign in foyer. Waited 20 minutes for bill after meal.
We needed just to stay overnight somewhere driving from Granada to Alicante and we did not expect too much. Only demand was to find it easily and location close to highway We were really surpirsed by the quality of the hotel, very good restaurant. We had very pleasant although very short stay there, definitely worth of money we paid. Everything excellent
Good value for money. The bacon baguette was good...yum yum and the satff were very accomodating. Limited evening menu
Modern and clean. Great value for money.
Very clean and friendly
The room was basic but generally acceptable. Communication was difficult due to us not being able to speak Spanish, but we considered this our problem rather that the Hotel staff. However we did manage. The room we were in (101) was noisey, when it rained the running water would keep you awake and the walls fairly thin so we could clearly hear noisey neighbours.
Very close walking distance to the seafront, excellent resturante. Family run and very friendly. Good free parking. Rooms a little small and general hotel surroundings are a little unpleaseant at first impression but absolutly not problems.
clean room.friendly staff. rooms too small with 3 beds and a cot.
Easy check in, Good continental breakfast. Plenty of hot water, although rather slow running in the sink. Car parking outside. Bit difficult to find without detailed map.
The restuarant was good and there was parking available No other eateries in the vacinity. Part of the staircase was ricketty
Very comfortable and convenient with a 10 minute walk to the historic city.Good value breakfast and dinner.
The Hotel was exactly as described. Clean, easy to find. Good value for money. Excelent stopover Hotel for one night.
Good clean and local to town Building works going on opposite
Restaurant value for money Lock up garage for my motorbike
Nothing Could not hang up our clothes because the wardrobe was damp and smelt. Bathroom floor flooded when bath emptied. Bedding smelt of smoke. Noisey Expelair in bathroom. Noises throughout the night from other bathrooms or lift. Wife ill in night after eating in the restaurant, The man at reception when we left and paid did not say a word to us, so very rude!
The hotel's restaurant was run separately under a franchise and we found it excellent value for money. The menu was large and varied, the food was of good quality, and all the staff tried hard to please. We shall return.
The staff were very helpful Its location in Lorca I thought it was in the centre of town but had to get a taxi into the main area as it was too far to walk
Welcoming reception. Clean and comfortable room. Location a little out of town but a comfortable walk to main centre of town combined with a local ambience Disliked nothing, this was a comfortable, 'family run' budget hotel
Clean, comfortable very adequate for our needs Nothing
Well furnished room - comfortable public areas. Exceptionally good value fixed price, four course meal with wine for two in dining room. Very hard beds!! Poorly signposted and difficult to find. Had to find maid to get basic items like toilet rolls. Some basic maintenance needed in bathroom - loose basin tap and toilet seat.
Good large comfortable beds; very clean room and good bathroom. Our child stayed for free. Good breakfast available. Faulty hair-dryer in room. Swimming pool unusable.
Quiet, well specified, clean, free wi-fi Totally dead at this time of year. No restaurant during the week, telepizza delivery only
Great food, very relaxed. Good size pool and sun deck also lots of areas to get away from the sun The room was clean but not as clean as it should have been, hair on the bathroom floor, but the worst part of the room was the bed, it was like sleeping on a rock. I have stayed in other hotels in spain and they wear fine. My friends stayed in to other rooms on other floors and their beds wear the very same.
Staff were very friendly and helpful;hotel virtually empty and getting ready for the season. Restaurant closed for two of our four days.Very hard matrasses!