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Cleanliness, the staff, facilities, bar, restaurant, the location! Mostly great experience! A couple of odd related employee related service issues but no big deal!
Nice lobby, location, staff. Ordered room service, burger was pretty good. Felt like I was in a clean place. It was a bit too expensive. There's not much to do near by. Valet was ridiculously priced. And yeah that's all..
The 48$ parking fee is simply outrageous.
The customer service was amazing. We had an amazing time on our trip. We'll definitely be back.
Comfortable, quiet, accommodating, responsive, beautiful, safe Interactive and professionl staff Many shopping and dining amenities within easy walking distance A fantastic stay
Location of hotel for what I wanted was good. Disappointed to pay for a 4 star hotel and get a 3 star room. I was at the omni for a meeting and extended my stay over the weekend. I was moved to a lower quality room and paid current hotel rates. David
Loved the comfortable bed, friendliness of staff, and especially the convenient courtesy car! While I normally use Lyft or Uber, I actually found the courtesy car faster and the drivers more knowledgable about the area. I tried both Lyft and Uber and both drivers took long and got lost. If you are here on business, the courtesy car is the way to go, especially as the drivers know the area well, especially the places you need to get to quickly for work. Lack of spa facilities. I booked a facial with the Omni Spa expecting there to be actual spa facilities since the price of a facial was as high as any resort spa (sauna, steam room, jacuzzi, waiting room with tea and snacks) but there was none of that. I went down early to the spa area and was told to just come a few minutes before my appointment (there is no where to really hang out for an extended period). The pool outside was uninviting as it was drizzling. And there was just the fitness room down there and a small waiting area for the spa treatment rooms. The facial was very good, but I was just surprised/disappointed with the "spa" area.
Super comfortable beds, room was very clean and nice. Great deal for such a great room!
Look of hotel Location a bit far from things to do.
Clean facilities. 1. Entrance loop is too narrow with too few valet workers. If they pull up your car, you will be at the back of the loop. You have to wait for half a dozen cars in front of you before you can exit! 2. Extremely uncomfortable beds that offer no support. 3. Staff manages tasks does not offer service level befitting the price of the hotel.
Loved my stay at the Omni, it is one of my favorite hotels. I really want to continue to see all the different locations! I can't think of anything! Incredible stay.
the check in staff was rude
Good location for my needs on this trip. The staff could know the area better---especially possible local eateries.
Good value, clean and the staff was very friendly and helpful, especially Jason at the front desk when we checked in. The hotel was very convenient to Union Station and Amtrak travelers (about 2 blocks). The hotel was clean but the facilities were showing their age a bit. Breakfast was very basic but okay. There were several excellent restaurant options within a couple of blocks. Overall we were very pleased and would stay there again.
It was clean and the staff very helpful. The location close to the train station. The breakfast was nice too. The hotel is a little bit expensive for what ir offers, but is the only one in the area.
Seemed rather pricey for the location and type of hotel. Maybe I'm spoiled by the hotel deals we get in Laughlin.
Customer service exceeded all expectations! All workers were so genuine and nice. Too expensive for the quality of the hotel. It was clean, but felt unclean due to how old everything is. Beds were very spring-y and uncomfortable. The gym is nothing but a few cardio machines. Continental breakfast was coffee, cereal and pastries. Parking for hotel guests is not free. You're solely paying for location and no comfort at this hotel.
Friendly staff, low cost, good location. Room smelled like armpit.
Everything is in place and in time
The room was very big and nicely done. It had all basic stuffs. The location was very good since just 5 minutes walk to Union station and so can go to Universal studious and Hollywood, kodak theatre etc in 20-30 minutes by Subway Metro. Airport Flyaway bus service from Union station also saved us a lot of money. So location was was very good if you don't have a car and dont want to spend money on CAB. The breakfast was very basic, only bread, butter cornflakes. Should have included atleast egg, sausages etc.the front desk and reception was not courteous. The person did not even smile when we check in and the behaviour was quite rude. However, in the morning another lady in front desk was very helpful and gave good tips for travelling. Overall the behavior from staff was not good.
Good enough to spend couple nights. Very strange WiFi. Not easy to connect second time. Old fashioned rooms. Poor breakfast.
The room size is good. Very good behaviour of Daniel & Shane as receptionist. They were very cooperative in all aspect. The area we did not like. Also the breakfast items needs improvement. Juice should have more choice as well as bread varieties should include croissant.
This hotel is perfect for those traveling by train to LA. Location is perfect with many good places to eat nearby on Olvera Street and Chinatown. And Philippe for breakfast and French dip sandwiches.
Victor the valet was very friendly and helpful. Other than that the room was tiny and plain but it worked as a place to crash for the night. Surprised that I had to pay for parking. TV stand was broken but made do. Bed needs to be replaced soon. You can tell it's been used a lot.
Probably the cheapest option next to Disney Hall and other Grand Avenue cultural attractions. The hotel is really basic. Don't stay if you like nice amenities or want to use the room for anything but sleeping.
i didnt like my stay!i have made a reservation 2months ago.first when i have arrived.they didnt give me the correct room.it was reseved for an other!ervrything was bad.i dont advice people!
Nothing They gave us the choice of a room above a club and the front desk person told me "it's going to be loud. You won't sleep." Or a smoking twin room. The twin beds aren't even true twins. They're tiny. The room is so small that only one person can walk to the bathroom, one person must be in a bed in order for the other to walk. I was stunned at how small the room was. They wouldn't cooperate when I told them I had a big audition the next day and my choice was between not sleeping or sleeping in a tiny room and breathing the harsh smoking room air. Instead I paid more for the hilton the same night because it was that bad. Never again.
Hotel would not issue refund even though I had not spent the night not left the room in worse condition than when I had entered. Five minute wait for elevator and no stairs. Hotel situated on top of night club with no sound proofing. Cramped.
Very basic hotel, but for the area, jt was an economical place to stay. It was clean, staff was friendly, and location was very good. As a grad student traveling for a conference 1/2 mile away, it fit the bill pefectly. It was a very basic hotel (pay for wifi). Few amenities nearby, but for the price, its hard to complain.
The hotel is near The Broad, MOCA, Disney Hall, downtown and Little Tokyo. It's comfortable and reasonably priced. The small size of the rooms makes it feel urban and right for a stay in LA. The lobby needs an update.
Price was decent for a 2-Star hotel. It's good for a crash pad which we used for. Great valet, always attentive. Hallway and small stuffy room.
Location was excellent FAXed hotel a month before stay to request a quiet, non-smoking room. Was put on third floor but noise and vibration from nightclub below was unreal. Thankfully it all died down at ~ 2am but it made for an unpleasant stay and a poor night's sleep.
Close to the courthouse. No place to get food at this hotel.
It's cheap and centrally located. It's a a crash pad. Small stuffy rooms. Windows don't open.
The hotel itself is a bit dated and shows signs of age, but it does seem like they're trying to fix things up. Our room was small and the furniture was a bit rinky-dink, but very clean and very inviting despite limited space. We wanted a place to crash after a day of exploring the city and for the price, it suited our needs just fine. The staff we interacted with during our stay was incredibly polite. I've seen a lot of complaints in reviews, but honestly, I feel like this was one of the nicer places I've been for the price. The club below was quite noisy and I could feel the vibration from the fourth floor, but it was tolerable for both me and my 16 year old who can pretty much sleep through anything. You may want to avoid this one if you are a light sleeper.