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Everything was beautiful. From our rooms, it is worth upgrading. To the rotating lounge to get a full view of the city. There was something to do all over the hotel. We only left to go to the NBA game! Food, entertainment, night life. The Westin Bonaventure has it all. Wish Starbucks carries their normal breakfast items.
Very beautiful, cool building. Room was very comfortable. Great view of the city. Not really near any tourist locations.
"Complementary" wi-fi wouldn't let me connect under any circumstances! Very frustrating when traveling for business and connectivity is an essential need!!!
Cool building, nice facilities. The view is amazing and the location is a short ride to good food areas like Little Tokyo. Bathroom was tiny, there was a small piece of gum stuck on the carpet in my room.
Everything sense I checked in the stuff was helpful and very nice I was there for my birthday weekend and they just made it awesome.
Very luxurious when walking in. Room looks clean but there was dust in bathroom and I saw fingernail inbeteen bed and nightstand. Phone was not plugged in and did not work
Views were perfect, great dining, walking distance toetro Can be confusing when walking around, a little pricey on the breakfast, but the food was great,
The 48$ parking fee is simply outrageous.
Nice lobby, location, staff. Ordered room service, burger was pretty good. Felt like I was in a clean place. It was a bit too expensive. There's not much to do near by. Valet was ridiculously priced. And yeah that's all..
Super comfortable beds, room was very clean and nice. Great deal for such a great room!
The customer service was amazing. We had an amazing time on our trip. We'll definitely be back.
Clean facilities. 1. Entrance loop is too narrow with too few valet workers. If they pull up your car, you will be at the back of the loop. You have to wait for half a dozen cars in front of you before you can exit! 2. Extremely uncomfortable beds that offer no support. 3. Staff manages tasks does not offer service level befitting the price of the hotel.
Look of hotel Location a bit far from things to do.
Comfortable, quiet, accommodating, responsive, beautiful, safe Interactive and professionl staff Many shopping and dining amenities within easy walking distance A fantastic stay
Loved the comfortable bed, friendliness of staff, and especially the convenient courtesy car! While I normally use Lyft or Uber, I actually found the courtesy car faster and the drivers more knowledgable about the area. I tried both Lyft and Uber and both drivers took long and got lost. If you are here on business, the courtesy car is the way to go, especially as the drivers know the area well, especially the places you need to get to quickly for work. Lack of spa facilities. I booked a facial with the Omni Spa expecting there to be actual spa facilities since the price of a facial was as high as any resort spa (sauna, steam room, jacuzzi, waiting room with tea and snacks) but there was none of that. I went down early to the spa area and was told to just come a few minutes before my appointment (there is no where to really hang out for an extended period). The pool outside was uninviting as it was drizzling. And there was just the fitness room down there and a small waiting area for the spa treatment rooms. The facial was very good, but I was just surprised/disappointed with the "spa" area.
Loved my stay at the Omni, it is one of my favorite hotels. I really want to continue to see all the different locations! I can't think of anything! Incredible stay.
Location of hotel for what I wanted was good. Disappointed to pay for a 4 star hotel and get a 3 star room. I was at the omni for a meeting and extended my stay over the weekend. I was moved to a lower quality room and paid current hotel rates. David
the check in staff was rude
Cleanliness, the staff, facilities, bar, restaurant, the location! Mostly great experience! A couple of odd related employee related service issues but no big deal!
I liked the downtown location the price was good for that type of hotel. Free cookies at check in are nice but they didn't have any :( I watched some homeless person wipe their behind a block away on my arrival. The late night staff was grumpy and non-helpful.
Staff was friendly Facilities need upkeeping. Toilet wouldn't flush & we were unable to switch the shower on.
It was clean and the valets were fantastic! Food not that great, some friendly staff, some not. Very underwhelming.
Bathroom was uncomfortably small. Could not open door with someone standing at sink.
The hotel was clean. The staff was friendly and helpful. Cookies were unlimited. I would come back. NO POOL???? This is LA! 85 degree and NO Pool? Seriously? Also parking was crazy high! $35 a night to park at a hotel that I'M PAYING to stay at is just stupid. There should be complimentary parking. Ecspecially because they don't even guarantee your cars safely! What am i paying you for??
Staff was nice super expensive. homeless people were lined up outside in tents
Parking too expensive. Wish breakfast was included at the price paid for hotel.
Bed and pillows were ok. Carpet was in good condition. Bath tub drain surrounded by rust. Sink had chips. Toilet paper was very scratchy.
Everything costs $$
$32 self parking ! Rooma not worth the price.
Booked the hotel and got a confirmation email. When going to check in at 11:30 at night I was told I had no reservation. After being in the phone for an hour with customer service, I was told my reservation was actually in Wisconsin. WISCONSIN?! Thanks for making me stranded in downtown LA at midnight. I will never use this service again.
Convenient location to good food and attractions.
The rooms were big as well as the bathrooms. The hotel itself was decorated nicely. When I was there, all but one elevator was broken and it would take 15 minutes or more for an elevator to come. There were lines of 20 people or more waiting on the elevator. It was awful. Also, valet is slow. The only parking is valet for $35/night which is fine, however it would take way too long to get your car. They weren't organized very well.
Room and bed were large and comfortable. The in-room coffee left something to be desired. The small packets of powdered creamer were barely enough for a small cup of coffee, even using both of them. And there were no glasses in the room . . just plastic cups.
Great bar and restaurants on site. Great little shop with excellent variety of food and drink options along with adorable gifts. Great room service - yummy breakfast! Good customer service. King size room was great with no issues. Only minor comment we could make would be the hotel elevators - seem to be under renovation which is hopefully a good thing as they were a bit shaky and scary with one half of the elevators completely out of service.
Comfortable, pretty clean, LOOKS luxurious, all the basic amenities , good location (but you still need a taxi or a car) expired elevator inspection certificates, decor and interior design is booshie - you can tell they threw some decor over the old hotel, small pool, not enough towels, expensive for price
Great price, service and convenience downtown. Very good breakfast. Moldy smell from A/C in our room. Expensive parking $40.
Extremely not happy with my stay. The staff were the worst. Once we arrived they didn't open the door, the staff were talking together and ignore us. We took our bags by ourselves. We paid $35 for the valet parking per day and it wasn't worth the price at all. We have to wait for a long time to get the car. Also, the staff treated us very badly. If it's four stars hotel, they should have more sophisticated staff. Not worth the price. Not realistic in the reviews.
It's cheaper than most LA Hotels. Have to pay for parking and wifi. They would allow guests to check in before me (my reservation). Have to check out at front desk.
tHEY DID NOT HAVE MY RESERVATION BECAUSE ALTHOUGH I BOOKED IT IN kYAK THIS WAS ACTUALLY PROCESSED THROUGH A 3RD PARTY VENDOR . it took 45 minutes to get it straightened out.
pay for internet access? noisy - next to freeway
comfortable rooms cheap toilet paper lack of tea bags expensive parking did not receive a thank you or how was your stay at checkout
They sold my reservation and wanted me to stay in a Sheraton in Universal city putting me about an hour out with traffic and my appointment was at 530pm in downtown LA and 7am at the LA hotel the next morning. They blamed Kayak and stated that "you" sell reservations when open reservations don't exist. They took no blame or responsibility. I had to stay in another hotel near LA hotel because my appointment was at 7am there at LA hotel! I want my money back
This hotel is in transition and making an very honest effort to make it into a destination for all travelers. They are doing a good job. change takes time and with that. Elevators are not up to par and there is a feeling of being in a "remodel" but the staff is great and I would return without pause ATM was a real pain. Have to follow up with my bank because it did the entire transaction but for giving me my money. Parking being a separate charge is a miss too
Love the grandeur and art of the lobby, tea room, cognac room. Concierge very good. Please never renovate this feel - really inspiring! Loved the live performance of pianist. Very comfortable bed and pillows. Love the shutters on window. My shower never got hot! Room by elevator noisy with people coming and going. No luggage rack? Wifi was really slow and unreliable.
LOVELY LOBBY, RESTAURANT AND BAR. WE ONLY STAYED ONE NIGHT TO BE AT THE AIRPORT FOR EUROPEAN TRIP THE FOLLOWING DAY SO DID NOT HAVE TIME FOR AMENITIES. EXCELLENT SERVICE IN RESTAURANT FOR BREAKFAST. SLOW SERVICE IN THE BAR. BATHROOM NEEDED REPAIR AND COULD HAVE BEEN MORE USER FRIENDLY.
The room was very comfortable and in general very nice. The staff was extremely kind. The cleaning staff would always smile and say good morning, and the receptionist was very accommodating. I had many issues actually getting a room upfront, but the receptionist was thankfully very patient and helpful. It's a nice hotel, but it feels like it hasn't received a renovation within the past two decades. Mostly in the bathroom, the faucet and shower are very old style, and an upgrade would be nice.
This historic hotel is currently undergoing restoration but management and staff has made it relatively unobtrusive. Staff was very congenial and attentive. If the price is right we'd most definitely would stay here again.
The lobby was beautiful. The room I stayed in was old. Had a cob web in the corner. Charged $45 for valet parking without notifying me explicitly. Charged 10 a day for wifi access.
While in los Angeles for the day me and my girlfriend decided to stay the night. Found this place in kayak and it was a great deal so we stayed. Best decision of my trip! Didn't like that parking was so expensive but you take the good with the bad,
THIS HOTEL IS BEAUTIFUL, THE STAFF WAS GREAT, GOOD LOCATION, FOR DOWNTOWN BUSINESS. THE BATHROOM WAS OLD, AND SMALL, NO COUNTER SPACE FOR TOILETRIES, IT ALSO HAD NOT BEEN CLEANED VERY WELL, I'M BLONDE, AND AS SOON AS I WALKED INTO THE BATHROOM, THERE WAS A LONG BLACK HAIR IN THE SINK. STAFF DID COME RIGHT AWAY TO CLEAN. YOU COULD NOT WORK THE REMOTE CONTROL FOR THE TV FROM THE BED, BATTERIES MAY HAVE BEEN LOW, I DON'T KNOW. ICE MACHINE, WAS ON THE OTHER SIDE OF THE HOTEL, AND DOWN ONE FLIGHT OF STAIRS.
I don't like booking into a boutique hotel expecting the same basic accommodations as you might find in a Motel 6 and finding that they're going to charge you for every little thing. $10/night for WiFi in a hotel that charges hundreds per night per room is straight up ridiculous and I will not book into this hotel ever again for that reason. The staff did their jobs, but the only one who offered a smile was a maid. All the front desk staff were incredibly dour.
shower drain was clogged
Historical, well maintained, beautiful hotel! Slightly small rooms, fridge would be good in the room.
The staff responded swiftly and courteously to complaints. Grand setting in a historic building. Old style facilities, very sound sensitive, but in the progress of remodelling.
The lobby what's nice as a matter of fact that was the best part of the hotel The rooms were too small and my windows were very dirty had to keep the shutters closed
The location The ambiance isn't great
The staff and manager on shift was amazing, super attentive to details and helpful. There was a privet roof top event... Guest couldn't utilize the roof top bar, the roof top pool was closed off
The minibar was the most complete minibar I've ever seen. They had everything from tic tacs and gum to shaving cream and maps. It was very helpful and even some really nice hotels only have water and one or two snacks. This was really interesting for me. The restaurant food was good, and the room decor was funky and interesting as well. The view wasn't the best, but it was fine for one night.
We loved the pillows and bed so much! The see through shower was really cool. We loved how modern the style was.we We didn't like how the mini bar menu did specify every alcoholic drink. It stated the red bull cost $5 but got billed $13.. So watch for that.
The AHS looking hallways and elevator. Creepy but so kool. I didn't like the bel man to check in my 18 pack. Not kool
I love the style at the Standard. It has character without sacrificing quality, and the food at the restaurant is superb. Not much negative to say. Water collected in the soap dish. Uhhhh....?
Clean and modern Nothing
The hotel was so awesome! Spacious! Bluetooth speaker! Great view and window! We loved the shower! So much space! we will definitely be back.
Rooftop pool was really nice. The room itself wasn't really comfortable. I get the minimalistic / boutique feel the hotel was going for, but it was very basic and didn't seem worth the price. Also, the see through bathroom wall (from the bed area) was a bit odd...it should at least be opaque.
The Standard is in a great area of Downtown Los Angeles. It is in proximity to a lot of great places. We chose to go there because of the rooftop bar they have at the hotel- you get to skip the line if you're staying there. The room was modern and simple but it had really nice amenities and an awesome bathtub with an interesting shower. Breakfast at the restaurant is really good and they sell a lot of cool, quirky stuff at the gift shop. A Los Angeles must for a younger group. Our room was on the third floor and overlooking downtown and the valet area. Since there is a restaurant downstairs, they play loud music and it was bumping until 2am. You come to expect this at such a trendy hotel, but they also give you earplugs in the room. I think it just adds to the vibe of the hotel but some people may not appreciate it.
The food was excellent. Definitely above Standard. :) Their minimalist style was executed well. Food was delivered quickly for room service. There was no alarm clock or clock in the room. This posed many problems for me. I had to turn on the tv and flip the channel to get a momentary glimpse of the time. Also, the mini fridge was crammed full of drinks so that there was no room to house leftover food. The gym was stagnant, dark, and claustrophobic. The equipment was in great shape and functional, but being in that room was a struggle mentally. The walls were a terrible wood-paneling that accentuated the windowless, dark smallness of the room. There was no music, or tv to drown out the silence. Also, on my last morning I found that my arm was eaten up by what could only have been bedbugs.
Room decor, facilities, attentive staff, restaurant, location A bit loud at times
I liked everything about my stay at the hotel.
Really a great location. Room was nice. Staff was fantastic. Shower and bathroom was awful.
Cleaniness, TV size Location of hair dryer hanging in a pouch on the wall very odd and not correct.Difficult to take out and replace
location,and i thought everything was 5 star!!!!
Staff were friendly and helpful. Location was good, particularly as you could walk to local restaurants. Swimming pool was tiny. Rooms very small.
Customer service clean friendly staff and hotel is definitely a 4-star Hilton in bed was very comfortable Did not have a fridge in my room
The staff was very pleasant. It was a lovely hotel and I enjoyed my stay there very much.
Great location. Walking distance to lots of downtown attractions. Staff was awesome and very accommodating. Rooms are nice but small. No vending and no mini-store (Water, soda, snacks, beer, etc.) Closest store is 3-4 blocks.
Super expensive breakfast even if we had a "free" continental one included
Our neighbors were fighting and extremely noisy, yet nobody came to take care of the issue.
The rooms are virtually soundproof; very comfortable sleeping environment with European-style bed linens and lots of fluffy towels. The hotel staff isn't up to date on transportation options or what's nearby. They seemed to be confused most of the time.
the hotel was very nice loved the staying the safe deposit located in the lobby insteed of the room they should have safe in the room
It's cheap and centrally located. It's a a crash pad. Small stuffy rooms. Windows don't open.
Nothing They gave us the choice of a room above a club and the front desk person told me "it's going to be loud. You won't sleep." Or a smoking twin room. The twin beds aren't even true twins. They're tiny. The room is so small that only one person can walk to the bathroom, one person must be in a bed in order for the other to walk. I was stunned at how small the room was. They wouldn't cooperate when I told them I had a big audition the next day and my choice was between not sleeping or sleeping in a tiny room and breathing the harsh smoking room air. Instead I paid more for the hilton the same night because it was that bad. Never again.
The hotel itself is a bit dated and shows signs of age, but it does seem like they're trying to fix things up. Our room was small and the furniture was a bit rinky-dink, but very clean and very inviting despite limited space. We wanted a place to crash after a day of exploring the city and for the price, it suited our needs just fine. The staff we interacted with during our stay was incredibly polite. I've seen a lot of complaints in reviews, but honestly, I feel like this was one of the nicer places I've been for the price. The club below was quite noisy and I could feel the vibration from the fourth floor, but it was tolerable for both me and my 16 year old who can pretty much sleep through anything. You may want to avoid this one if you are a light sleeper.
Hotel would not issue refund even though I had not spent the night not left the room in worse condition than when I had entered. Five minute wait for elevator and no stairs. Hotel situated on top of night club with no sound proofing. Cramped.
i didnt like my stay!i have made a reservation 2months ago.first when i have arrived.they didnt give me the correct room.it was reseved for an other!ervrything was bad.i dont advice people!
Probably the cheapest option next to Disney Hall and other Grand Avenue cultural attractions. The hotel is really basic. Don't stay if you like nice amenities or want to use the room for anything but sleeping.
Close to the courthouse. No place to get food at this hotel.
Victor the valet was very friendly and helpful. Other than that the room was tiny and plain but it worked as a place to crash for the night. Surprised that I had to pay for parking. TV stand was broken but made do. Bed needs to be replaced soon. You can tell it's been used a lot.
Very basic hotel, but for the area, jt was an economical place to stay. It was clean, staff was friendly, and location was very good. As a grad student traveling for a conference 1/2 mile away, it fit the bill pefectly. It was a very basic hotel (pay for wifi). Few amenities nearby, but for the price, its hard to complain.
The hotel is near The Broad, MOCA, Disney Hall, downtown and Little Tokyo. It's comfortable and reasonably priced. The small size of the rooms makes it feel urban and right for a stay in LA. The lobby needs an update.
Price was decent for a 2-Star hotel. It's good for a crash pad which we used for. Great valet, always attentive. Hallway and small stuffy room.
Location was excellent FAXed hotel a month before stay to request a quiet, non-smoking room. Was put on third floor but noise and vibration from nightclub below was unreal. Thankfully it all died down at ~ 2am but it made for an unpleasant stay and a poor night's sleep.