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Welcome was great (helpfully provided map and details of tourist hot spots) and location with view of aqueduct but also so close to town centre was wonderful Beds could be a little softer but seems that is the norm for hotels in Spain.
This hotel got the free shuttle bus. And it's fee is OK! The room is not big.
Great location. Very clean. Comfortable and well designed room. Construction directly in front of hotel. A series of steps once you enter the hotel makes it very difficult to carry large luggage inside. Hotel staff at front desk could have been friendlier.
Location was great and staff was helpful in giving us coffee, as we were leaving before service was open Difficult to locate property. Your directions were not adequate.
Every thing was good: The stuff, the room, very cloose to historic monumentals Nothing
The hotel does not offer cables for internet connections for laptops, very inconvenient for those of us coming from the US
Perfect location for visiting Segovia, 50 meters from the Aqueduct and walkable to everywhere in the city. Secure parking below hotel. Ultraclean. Young staff (Mauricio) very friendly and helpful. Would recommend this hotel to all my friends.
The location is unbelievable. We could literally see the Aqueduct from our room window. You walk outside the front door and are within steps of a 1,000 year old relic. Truly amazing. The rooms are modern, comfortable, and impeccably clean. The front desk staff, while pleasant (and with perfect English), were not knowledgeable about where to go out in town (in our case, to find a good bar to watch the soccer game). The hotel was huge, so getting to and from the room was a bit labyrinthine.
The hotel had a great view towards the Aquaduct and it was clean. breakfast too expensive on top of the price of the hotel, therefore I did not use the service.
Helpful staff at reception Underground car park a nightmare to use - so don't!
The room was really clean! No wireless in room. However, they did say wireless is available in public areas.
Best possible location!
The location was excellent The single room was very small
Location excellent, a llittle difficult to get close to it with a car.
The 4 people we encountered at the front desk over the period of our visit did not speak any languages except Spanish.
Wonderful location. Nice facility. Very comfortable Everything was fine. WIFI reception was a bit weak in the rooms.
Great location, just a few minutes walk to the Cathedral, cafes/restaurants, and the Acqueduct. Hotel staff parks your car for you in a nearby garage. N/A
location small room, elevator not accessible at all times (had to carry luggage down two flights of stairs in early morning)
in town center but quiet! No English service. I want a hairdry but not successful. And not very convienient for the car to send the luggage to the hotel, but it's not the hotel's mistake.
This hotel occupies great location right on the Plaza Mayor, it has lovely large rooms with high ceilings and has a traditional feel, while at the same time providing flat screen tv and wifi. Staff were helpful and the price was unbeatable. No
This was certainly one of the nicest hotels I saw in Segovia. Also, it's right on Plaza Mayor so it's hard to miss (some hotels are located on side streets). Outside Madrid, it is much harder to find English speaking staff-- and Segovia is no exception. While they were very accommodating, getting detailed instructions was sometimes a challenge.
location, had to wait 20 mins for car to be brought back from garage, when we were in a hurry to get out.PLane to catch! Not really hotel fault as 2 other guests had checked out minutes before asking for their cars, but maybe a back up garage attendant to speed up getting car in emergencies. Also asked for view of cathedral at booking and didnt get it.
Very Centrally located. Valet parking was a big plus. Rooms excellent no
convenient situation for all the sights. clean simple rooms, comfortable beds, very good value for money
close to historic places no matrimonial bed
Everything! Location, view, price, helpfulness of staff. We stayed at Plaza Mayor with a balcony view of the cathedral/ plaza.
Excelent value for money and very good setting in the plaza mayor of Segovia. Cosy deco with a romantic /old fashion look in a period building, the stairs are worth seeing. Very nice restaurant, cosy, warm and calming with excelent menu. The staff in the hotel was lovely but we found the restaurant staff a little bit cold and we even felt a bit unconfortable a couple of times.
very good breakfast, for genuine gourmands Oh, they have a big technical problems, so big, that they have in their staff one special man-engineer, who runs from room to room to open the disorder doors, repair the showers and so on. And the rooms are so little that if you are not a Liliputian it is difficult for you to live there.
I am sorry we did not enjoy our stay at this hotel On a cold wet evening we would like to have been able to sit in the hotel to read. There was no room in the foyer to do this as it is a small area and was already occupied by other guests. Our room was small and had only one chair so we did not enjoy our stay there.
staff was very accommodating and professional. They all from the room maid to the reception clerk delivered an excellent service.
This hotel is beatifully appointed in both the public spaces and the room in which we stayed (307). Our room had a private terrace with a view of the castle. The location is perfectly situated in the old town, close to everything, yet on a quiet street. No, we loved everything.
I enjoyed and very much appreciated the high pressure shower head after long day of walking. The buffet breakfast was very good. Even though it was expensive to stay here, I would come back to stay here again. The room was small and for the price, I was expecting a nice view from the window.
Beautifully built inside part of a still-existing monastery complex. Cloister is part of the hotel. Personnel were friendly and helpful. Breakfast very good. Note that it is not right in the historic center, however it is very quiet and just a 15 minute walk to the center. The roman aqueduct begins just outside the hotel. Just walk along it and you are in the center of town.
Friendly and helpful staff, great location, excellent facilities with tasteful decor and ambience, good restaurant, free parking on site, located at the end of the Segovia aquaduct, 5 minutes walk from the old town centre. As for seemingly everywhre in Spain the room lights were quite dim.
The decor and atmosphere. Staff were discreet but attentive. no
Situation. Very unusual hotel in a monastery, restaurant in the cloisters unique in our experience. Attached museum with resident nuns. The service for clients suffered badly when a wedding was held in the hotel.
The location was great. Even though it wasn't in the heart of the city, it was just a quick 5 minute walk following the aqueduct down to the sites. The facilities were beautiful inside and out. The rooms were nicely decorated and very clean. The staff was extremely friendly and helpful. And they had parking. Although we didn't drive, I think the parking would be a nice perk if driving to Segovia.
Peacefull and relaxing Bathroom was cramped. The bidet was squeezed in a corner and to put the bath plug before running a bath was awkwrad to say the least - we found it easier to climb in first.
The quality of the kitchen is fabulous! If the restaurant keeps this high standard, it will soon be one of the best (and busiest) in the environment. The hotel is brand new, so for the staff in the restaurant it's sometimes a bit searching, but they manage it on a professional way. Fully equipped breakfast. Staff of the reception, excellent! Only ten minutes walk to city centre, along the aqueduct. We have hardly no comment, but if we have to... the hotel-music on the hallway, sometimes to loud.
Beautiful new hotel (just one month open), with great atmosphere The staff particular in the bar & restaurant area needs much more training still.This will enhance the experience dramatically. If you serve a boiled egg at breakfast, please make sure it is somewhat boiled and not 90% raw!
The location of the hotel was good For a 4 star hotel with 4 star price tag, the room was very small. Probably ok for 1 person but not as a double. We felt the hotel was over-rated in general. We would not stay here again.
Very well located, just off the main plaza. Comfortable room with good sized bathroom. Staff were very helpful. The breakfast was nothing special. Parking not at hotel but it can be arranged at a nearby garage and the woman who takes and returns your car was excellent. 15 euros/night
The location was excellent and the room very spacious, which is nice with young children.
Excellent value accommodation Restaurant expensive
we had the fastest booking in that we have ever experienced , it was curteous and efficient and we were in our room within 4 mins of arriving, the breakfast is definately worth having there was a lot of choice and plenty of it.
Location and quality of the hotel also the furnishings were excellent Bathroom needs a shelf to place all your toiletries on, mirror needs a small strip light to light up what is an area of importance to many users
Lovely view of the cathedral from the roof top terrace - thank you!
The central location was excellent.
decoration, helpfulness of staff no, everything was good
Central location to historical sights. The wonderful renovation that has been completed authentically. The reception staff were efficient, very kind and helpful. The breakfast (included) was one of the best we have ever had. Segovia is a must see place to visit!
Excellent facility, comfortable rooms
Excellent choice of breakfast Maybe a more diverse selection of food for lunch
The all round experience was perfect.The decor throughout the public areas and our room was beautiful. I can't imagine what is lacking for 5 star classification. Nothing
excelent new hotel. the rooms are big and comfortable at a good price. Is quite out of town, is hard to move around without a car. 1 After we left we wrote to enquire about a mobile that perhap we left in the room, but w never got an answer
nicely furnished, quiet and elegant house. Very nice personal. Nice rooms and a large lobby. No opportunity to sit outside. A real pity. Schwimming pool outside closed (26 ° C-sunny weather). No internet point for customers. The personal should be trained in speaking foreign languages.
The room was excellent.We also enjoyed the pool facilities. Bar prices were too high.
The rooms are excellent Room service menu poor and the food poor quality had to be sent back. No facilites in room for tea/coffee and room service not 24 hours. If you leave before 7.30am no breakfast. Does not offer the experience of a four star hotel.
beautiful hotel, great price spa cost our family over $100 for 2 hours.
Comfort and restaurant staff as well as very good meals The bar staff were very un friendly
easy to get to the centre of Segovia by car but not an ideal location for a visit to this city. the staff were 'off hand' particularly the staff in the cafe/bar. it was a very expensive hotel but there were dirty corners in the room, clearly not done properly.
This a very ncie hotel in lovely spanish old style town with lots of streets and shops to explore nice to walk around, the parador hotel is just out of town with fantasitc views over the city
very convienient and relaxing after a long drive,taxi into town 6euros,plenty of eating choices quite expensive compared to other paradors even on the golden years rate
comfort, convenience, the view, the architecture and the value for money (with the discount)
It was clean, comfortable and the staff were excellent, helpful and friendly. For our needs, everything was catered for, in future we will know not to take pool towels, toiletries etc. Breakfast was a delight, so much choice. Absolutely nothing
beautiful place, great breakfast, amazing views
This was our second visit to the Parador de Segovia and enjoyed our stay again. This time we were with our 6 year old daughter and enjoyed the swimming pool, views from our room as well as the food and staff in the restaurant (breakfast & dinner). When we checked in we were given a room with out a view. The next morning the staff changed our room to accommodate our request for a view when we made the reservation 6 weeks prior. We appreciate the great service!
The setting is stunning, beautiful views over Segovia, relaxing and only five or so euros to city centre in a taxi or 40 minute walk, good for burning off the calories!
Cycling from hotel into Segovia Internet going off for two days
The public lounges, bar and terrace all have spectacular views of Segovia. Very comfortable hotel.
Lovely position over looking the town. Dining room terrace was idylic Although in a dominant positio above the town the directions to get to it were very poor
Convenient location, secure parking, friendly, helpful staff, walking distance to the sights of Segovia, Spain.
Good location, efficient staff.
Location to sights very good. Easy to find and as the hotel has its own garage (€10), your car is secure. Boring modern with noisy aircon doubling as heater.
Location was excellent A bit of noice and the air conditioner was not working that well as the room was quite hot.
We used this hotel for a stopver whist driving home from Southern Spain. It was convenient for siteseeing in Segovia being close to the city centre. The room was small and with a view over a building site. Typical city centre hotel
Very near to the historical part of Segovia, nice hotel, helpfull hotel staff, the bus number 12 takes you from and to the train station and stops in front of the hotel.
The hotel was located within walking distance of the aquiducts at Plaza del Azoguejo. Garage parking available. Staff did give directions to local sights. The Wifi was terrible in the room and very slow in the reception area. When I reported the problem staff said No one else has complained. When I asked about the Gym and the Sauna they told be they were having problems and the facilities were not available. I wish they would have stated that on their posting. The water in the bath was warm but not Hot. I tried at different times and got adequate warm water at off peak hours. Otherwise it was barely warm. The bathrooms looked old.
Excellent location for visiting Segovia as well as the local palace and gardens. Easy access from Madrid airport and also easy to visit El Escorial via very beautiful mountain road. Usual excellent Parador buffet breakfast. Unlike other Paradors I have stayed in this has no outside terrace ro grounds.
The location was fabulous - surrounded by mountains and beautiflul countryside but in the lovely town of San Ildefonso and only 10km from Segovia. There was nothing to fault about the room - it was clean, sound-proofed and everything worked well. The reception staff were all unfriendly and unhelpful - they seemed more concerned about their paperwork. We never ate at the hotel as there were restaurants in the town serving breakfast and dinner at a much more sensible price.
The historic setting and proximity to the palace and gardens, and the beauty of the building and its imaginative restoration. The dinner menu was pricey so we avoided it, but the breakfast was to die for. Every imaginable item was available. Sadly we had overslept so had little time to exploit it to the full. The hotel was also peaceful and the rooms large and well equipped, and the views great. The booking was a bit confused. Our internet booking had come up as for the following month (or so they said) although on returning home and checking emails, booking.com had correctly confirmed it to me.
had a wonderful nights sleep in comfortable beds with completely blacked out rooms, I came to visit my daughter in nearby segovia and feel that it is a great place to stay providing you have a car
Although this hotel looks stunning, the rooms miss the character and personality that we do find in other paradores. The spa is rather expensive and, more importantly, the pool was closed (in september, 30 C degrees))
Wonderful facility. Surpassed our expectations!!! Staff was quite unfriendly. Professional, just seemed like they did not care if we were there or not.
Beautiful hotel, large comfortable rooms, friendly efficient staff
The rooms are spacious, clean and have lots of light. The small town is charming and the hotel a good mix of comfort and pleasure.
We asked several staff members to direct us to the pool and then again in the spa area so that we could take a swim but were told that unless we purchased a spa treatment we could not enter the pool area. We never did get to see or swim in the pool.
The hotel needs refurbishment. Paint peeling. The furnishings were shabby and the toilet did not work. Air conditioning was extremely poor. Hours of swimming pool were restricted - not open until 5pm on saturday and not at all sunday afternoon. Swimming cap compulsory but not provided free of charge. Nowhere to sit outside. Pool remained covered even though outside temperature was 28 degrees
Hotel was conveniently located to Motorway, Free Wi-Fi In a strange gated community - somewhat run down. Hotel rooms very tired. Breakfast Buffet looked like it had been out for hoiurs.
It was a comfortable and relaxing hotel, the hotel staff was more than accomodating. That I was not informed that the hotel was not in short distance of the town I was visiting but rather 22km away.
superior service nothing
Very good check-in and out Very high quality atmosphere
The staff were extremely helpful and very welcoming. Not the nicest place in terms of the room furnishings, but still clean and entirely adequate for one night.
Location. Good breakfast. B&B only. No evening meals, although plenty of restaurants in close vicinity.
Beautiful building, nice room, and great room for breakfast. Capable and helpful staff! We could only book an upgraded double, so it was one of the more expensive stops on our itinerary.
very central location. secure underground parking was handy.
Wonderful hotel in nice location in a beautiful city. Easy to find in a nice square with good access. Garage parking on site. Very pleasant staff and well maintained facility. Room was large and tastefully modern. Nice dining area in center of hotel - simple, but good breakfast. Highly recommended.
marvelous location for visiting the town, and friendly staff. you need a really good map of the town and one way streets to find it tucked away in the square by the Correos
Based in a converted old palace the hotel had interesting architecture combining the old with highly modern feel. The bedrooms & bathrooms were well appointed & comfortable. It was conveniently placed for visiting Salamanca.
The location of the hotel, the service There could be an eating facility, f.e. light meals or brasserie
The friendliness and efficiency of the hotel staff.
good location pleasant staff good all round no hairdryer in room
Very friendly staff and a peerfect location with a view of the aqueduct. Noises from neighbouriung rooms
Unexpectedly very luxirous for 3-star hotel Switching off the central heating at night
Its location next to the Aquaduct is outstanding. Hotel is tired and in need of refurb. Hotel garage is a long way from the hotel.
Excellent service and delicious dinner at the restaurant. Very efficient and friendly check-in/check-out staff. The location was convenient for visiting El Escorial and the surrounding area, well-situated for accessing the highway system. The room, while not spacious, was clean, modern and quiet, with a pleasant view of the hills. A nice value!
It is very clean and smells like flowers ( good for people who like flower smelling places) It is in the middle of nowhere so have a car. The water is constantly cold even when you put it on the hot setting. The rooms are warm but the bathrooms are arctic temperatures as well as the lobby and hallways. Bring a kettle to get your hot water.
A good value hotel, pleasant and helpful staff, dinner restaurant had a good choice Breakfast just consisted of juice, bread, croisant & coffee. The direction map on the website requires improving
The staff were very accommodating, and the hotel was modern and clean. The location was perfectly situated outside of Madrid with access to many to many surrounding side trips.
I worked in my bedroom. Breakfast didn't open early enough.
staff was good , rooms were excellent , good location near freeway breakfast buffet was lacking
very modern and new hotel, excellent and high quality furniture
Service free parking
Very nice hotel, not far from the center of Segovia. Free wifi.
It was a good location about a half hour walk or 5 euro taxi from the old city, and quiet at night. The breakfast was OK for the money they charged Hotel was in desperate need of remodelling-threadbear carpets, soft mattresses, etc.Also pool was closed-opened seasonally. This would have impacted our reason for staying there.
The bedrooms need to be soundproofed as you could hear people talking in the adjacent bedroom and when they have the T.V. on at midnight it is impossible to sleep!!!!! Also the Reception staff were not very welcoming.
We were able to get a 3 person room with a proper third bed for our daughter (not a sofa or fold out bed). Breakfast is a little expencive if the teenager only eats one pan au choc', otherwise it was good
A good clean inexpensive hotel, large rooms, excellent breakfast, and free car parking on site.
Nicely appointed restaurant with good service and the set menu was good value.
The room was large, clean, and comfortable. The reception staff were unfriendly and unwelcoming - never a smile in sight. The hotel seems to cater to business meetings and large groups so not a good choice for independent travelers looking for some advice.
Clean,functional and spacious.Location fine for us as we parked near, but outside the city and walked in.Easy to find and convenient for visiting other towns. Good value. Staff polite and helpful.A good cheap menu del dia just up the road at a nearby hotel. Rooms very poorly insulated - could hear everything in the surrounding rooms surprising in a 4 star hotel.
Its silence at night. You should be by car, because it is a bit far from the monuments