location pool very cold
Location beside sea Children being allowed to play at all times of night especially around poolside area. During the day they dive bombed all areas of pool including jacuzzi and were not prohibited from doing so, therefore other adults were unable to use.. I felt that this was a danger to the children.Our bedroom overlooked pool and we could not sleep until it was quieter around 12.00. Did not realise it was such a family oriented hotel with lots of children.
the choice of food available at breakfast and dinner - prices of drinks were very reasonable
Excellent size room
Being so near the beach
Location and price. Excellent value. We were give a 2 bedroom apartment, but the kitchen had no equipment except for a fridge and microwave. Murcia Tourist Regulations don't allow kitchens in this complex.
Proximity to bars, shops and restaurants Drawers and wardrobe very poor
The Hotel was very clean and the guest bedrooms were well appointed, spaceous and modern.
The location of the hotel is very near to San Xavier airport which can be viewed as good or bad. It is easy to get too and is very close to the beach. The hotel as only recently opened so the amenities are new and modern. The break fast was a bit of a free for all and the waiting time at reception can be anything upto 20 minutes if there are guesta checking in. There is no concierge to refer to for local information.
Friendly hotel interior great fantastic breakfast choice Room very small and in need of revamp
Good place in La Manga Very noisy, the rooms are not sound proof so you can hear everything from the lobby and from the near rooms as well
Location, restaurant Not hot water in my room. No air condionning. Uncomfortable bed.
Location was ok, large balcony. Fridge did not work properly (we had to place a chair in front of it to keep door closed). Airconditioning unit was noisy and could not be regulated to specific temperature. Room had odd smell. Fitness room was permanently closed. No access to pool area (including ping pong table) after 20:00.
Customer service and design
central to where i needed to be, decor through out the hotel is one of the best i have stayed in.
We liked the tranquility, very relaxing, excellent service.
Situation was excellent. Hotel new and clean. We hd to change rooms twice - Faulty air conditioning in first room and inoperable safe in second room - no maintenance people available to sort either problem. Third room was OK!
This hotel was wonderful. The staff were lovely. The actual place spotless. new and beautiful. For the first time ever, I could sleep properly without all the usual "hotel noises" in the morning! Thanks It's location. Although the beach is very near, the actual place is quite "asleep" this time of year.
Fantastic double bed. Lovely bathroom Lack of tea/coffee making facilities
Modern decor and excellent location
Lovely large room and bathroom with good colour scheme, comfortable beds and centrally located - ideal for a short winter break at a very good price. For a large hotel, certainly one of the best hotels we have stayed in. Also has free secure parking underground. Nothing - but our guess is the location might be noisy at night, being above bars and overlooking a plaza, in the busy summer months. But we stayed in November so it was very quiet.
Very friendly staff, beautiful spacious rooms, very nice breakfast. No complaints. No complaints.
convenient location noise from the sqaure outside our room as there was no air conditioning, the room was very hot and stuffy with the windows shut and very nosiy with them open. No chairs for the balcony, no mirrors in the bedroom, only the bathroom, the hotel did not provide a box of tissues for the room
bar men friendly and courteous cleaning ladies top marks reception staff very helpful definately go back again most importantly great value for money the weather
Free Wifi in rooms shower attachment broken
very good value for the money swimming pool closed
Staff willingness to help
Experience staff that had a good understanding of the customers requirements and excellent english speaking skills
Relaxed efficeient staff Breakfasts Why serve poor hot food. It is not traditional and made not want to try the Michelin mentioned resturant.
Been in this hotel several times before. Friendly staff, good breakfast, nice rooms. No complaints.
Nice clean and comfrtable hotel No
We had a fantastic view and a massive balcony. One of the reception staff was very sullen and did not give a very good first impression of the hotel when we registered.
had a pool and snack bar by pool area this was very nice . the bar on roof top was open for only 2 evenings only during our stay. be better during summer to be open all time .it was central rooms were good but maybe not 4 star 3 would be more like. a couple we meet paid less than us and they had a suite! so there were bigger rooms would have been nice to have one. making more value for money. tea and coffee facilities in room would have been good
We enjoyed the outdoor pool which had sun loungers around it and a lovely ice cream booth/bar where you could get a nice cold beer for 1 euro! All the staff were really proffessional and we liked how the surrounding area was full of friendly locals!
More a 3 star, not a 4 star hotel. Buffet breakfast exellent for the price.
The breakfast The appartment we had was very basic without any insulation. The sound from other apptms could be heard easily.
the entertainment for the children was excellent
Availability of snacks,location of room,good choice of food, no smoking throughout hotel, cleanliness, helpful staff, quietness. Swimming pools could have been cleaner. Refrigerator only worked for 3 days out of 14.
Comfort & views over salt flats. A bit of a treck to the beach area in the heat
Friendly staff with some spoken English. Hotel is favoured by Spanish visitors. Comfortable stay near to Murcia airport.
friendly clean good facilities
close to everything we required for our stay it needs more english t v chanels
Near to the beach and bars. The room had air-con but the hot was switched off, we asked them if they could put it on as it was chilly in the room first and last thing , they said it would come on at 22.00hrs, but Spain being Spain it never did,This was false economy for them as we filled the bath and had a full hot bath to warm us up twice a day.
The beach side location was very good and the full board made it easy to plan meals. The food was a little similar each day. It should be noted for UK travellers that this is mostly a Spanish area which was great for us but may be not what a UK holiday is looking for. Out of season is very much tailored to the elderly.
the outside swimming pool was beautiful and the postition right on the beach was fantastic. The breakfast buffet was a very poor standard. We requested a cot for our baby when we booked, but when we arrived in the early hours of the morning (flight delay) we were told we would have to wait until the morning for a cot!
the hotel was ideally situated for walking and swimming, also for catching buses into Cartagena, or the local bus further along the "strip" there was not much varience on food at breakfast time. if you like sweet cakes for breakfast, ok, the nearest to an english breakfast was a hard boiled egg
I liked the food, the pool and the beach. The bed was awful.
Very good location...it was on the beach!! Nothing
willing to give me late check-out . Balcony with beach view at early dawn
The rooms, food, staff and the beach right next to the hotel. Free parking in front of the hotel.
Position of hotel, friendliness and efficiency of all staff clean beach and very comfortable. Car Parking is a nightmare! There were no tea/coffee making facilities in the room.
location was great right on the beach, reception staff were very helpfull the entertainment in the eveing was ok. the food was warm to cold so we did nor enjoy eating at the hotel.we had to eat out which was not part of our plan when booking this hotel.
The hotel was very clean and staff were very helpful it was very convenient for where we wanted to be
This is a relatively new hotel and it is designed really well. There are plenty of roomy areas in teh reception/bar areas. There were quite a few people staying using the spa and they walked through the reception in their robes to get to the life which was not really ideal.
Thalasso centre was free to use as guests of the hotel. The staff very helpful and food was great. I felt relaxed. Good experiance we will stay again. The fact that I could not make a hot drink during the night which I do every night.
I liked the staff who without exception were so helpful and cheerful! My wife and I thoroughly enjoyed our stay at the hotel. The restaurant provided first class food. The only slight criticism was that the coffee at breakfast came out of a machine. It would have been better if fresh coffee could have been provided as after all its the coffee that Spain is famous for!
Location and newness of facilities Yes - They did not have air conidtioning on during the night and even in January it was hot and stuffy at night and difficult to sleep. Door to balcony could not be left open because it was very noisy, either from other guests or the road at the front of the hotel
swimming pool Food in the restuarant was not particularly good.
The food, both restaurant and breakfast, was absolutely superb! Lovely view from the room/balcony, and excellent facilities available at the spa etc, although I never had the time to sample them unfortunately. Very nice to have free car parking attached to the hotel,and direct access from there to you room via a lift. Great location too. Only wish I could have stayed longer.
the spa was superb, friendly staff ensured the experience was fulfilled. the staff were happy with my guide book spanish!
Fitness and health centre It was a large corporate hotel not a place to go for two weeks, no entertainment although there was a piano there. Opposite a sewerage plant and a busy main road, smell wasnt good on occasions. Swimming pool outside was in shade so cold and traffic noise not acceptable. Most of the staff did not speak English apart from reception.No trips or tours could be organised.No English newspapers available.
The rooms were spacious and very clean. The bathrooms were great with plenty of towels and toiletries, the shower was very good. The Room Service food was terrible.
nice and quiet, very close to the beach could speak English a bit better
The price was very reasonable and was definitely more of a 4 star hotel than the modest 3 star it has been granted. The room was lovely and we even had a lovely little welcome pack on arrival. The staff were very helpful, despite neither parties speaking the other language particularly well.
very close to beach, very very clean, very friendly helpful staff, loved it! needs a mirror in the bedroom!
Well run, with very polite and helpful staff, very clean and stylish,good value would always recommend to others and would always go there again. In the quiet end of the town, real spain. The view from the front of house balconies could have been better but did not spoil our stay there.
The close proximity of the local barracks meant that alarm call was unnecessary because of the soldiers early morning drill
very close to beach
Very nice family run hotel. Fantastic staff, very friendly and helpful. Clean and looked after. Very well situated for beach.
The hotel was very quite no disturbance even though the hotel was full Staff very helpful and friendly Wished there was a restuarante they only served breakfast
It is very close to the beach I had a few issues booking in as it was late 22:30 and the night staff did not speak any english. I was however resolved but is worth noting that in an emergency things might not have worked out so well. Please Note: that the day staff do speak english.
Excellent staff. Very friendly. Rooms very clean. The cleaners in the morning were extremely noising. Shouting at each other and banging doors.
The hotel is nice and well-situated. Anyway, for that price is perfect choice. Unfortunately, the room was poorly sound-proofed.
staff were helpful and freindly,allthough renovation was taking place it caused us no inconvience there was no tea/coffee making facilitys in room but was allways allways available from bar
Excellent position across the road from the beach, very friendly and helpful staff, super room with beach view and balcony, very good value for money Minor problems - shower window didnt prevent water spashing over the bathroom floor, restaurant wasnt open (this was November though and end of season?)
The price of the room for an excellant seaview No ramp to wheel luggage up to reception. I had to carry it up a flight of steps outside the hotel.
Quiet, we were not disturbed. The weather and the view. Air conditioning if/when needed. I would have loved coffee making facilities in the room.
The staff were very helpful and friendly
Superb location, excellent staff and easy to acces from Murcia airport Nothing
It was absolutely fine. Lovely situation, and the food was good.
fantastic views from front of hotel and staff friendly and helpful rooms very basic and noisy neighbours
Small but beautiful. Directly waterfront in great little village easy access to great food and drinks. A great value for waterfront with very good staff Kinda hard to find roads are not well marked but this isnt hotels fault
Price and location
The family atmosphere and excellent location All good
It was near to all amenities and the beach
the overall impression is of a well run,clean hotel.the meals and service were very good.I will not hesitate to rebook the hotel when I return to Los Alcazares next year. nothing
good value very spanish friendly staff
Cost of food and drink also staff No
staff helpful room cleaned daily location no
The helpfulness of the staff and the availability of airport shuttle. Nothing
Family run hotel, everyone was friendly and helpful despite language difficulties, would stay there again. Food wasnt that special but plenty of it, wasnt as hot as could have been
The staff were extremely helpful. The beds were very comfortable the room we stayed in was of a better standard than I would have expected from a 2 star hotel and the standard of cleanliness throughout the hotel could not be faulted. I have already told people at work how good it was and I will certainly be going back
Even though the staff did not speak much English, they did everything they could to make our stay pleasant and comfotable. the ornage juice int he morning was fresh and quite delicious.
We live in Spain and this hotel is located about 2 hours from home so is ideal for us to have a short break. This was our second visit to this hotel and we thoroughly enjoyed it both times. We will probably be going again next year.
Hotel very quiet and very clean. Hotel team (particularly A. on reception) very welcoming and friendly. Nice to have new fridge in room. No "entertainment" - a welcome relief! Would have preferred more than just bacon and eggs in hot breakfast choice, but cold buffet was extensive
Good staff. Parking house.
A very clean modern hotel with good facilities and in a good central position.
Helpful and friendly staff. TV problem solved within 5 minutes. Breakfast staff very nice and polite. The beds!
Well situated in relationship to restaurants and other facilities.
Good location,friendly staff and very nice food and very comfortable and spacious room.
It was practical for the reason I needed it for. the staff are friendly and the food was good. But nothing in the mini bar.
The hotel is clean, modern, the location perfect - near the sea -, nice vieuw from the room over the strip of La Manga. The staff in the hotel is friendly and helpfull. It's a bit noisy, the walls are a bit too thin.
I was allocated a room with a great view and watched the sun setting over the sea from the balcony. Although I always like to do this if possible it was the only time on the trip I had to enter by a side door and use bell. Seemed seedy although undergoing upgrading. Staff had to be pressed to be helpful. No hot water first night and second so I could preserve balcony view showered in a cold nearby suite. Seemed to be the only one there and La Manga was deserted unlike other resorts. Heat inadequate but supplemented with mobile radiator.
A very good location with very good reception staff. Bar staff a little less so but not rude, maybe a little slow. Not quite on the beach but thirty seconds and you were on the beach. The hotel building a little tired but rooms well decorated and clean. Entertainment nightly but all finished by around 11.30. All in all good value for money and we would return
Location is good, food was good, English language is not used at all...
Perfect location, next to the beach. The room was really spot on. They should really consider to extend the opening times for the pool.
enjoyed stay but surprised at just how quiet everything is at this time of year information on how to use gas in room - by chance we found member of staff on our floor who was most helpful. You also need matches!!!washing up liquid and equipment would have been useful
Hotel value hotel empty - no more than 3 rooms booked - pool closed and no bar / restuarant available
it was really good,and value for money. Apartment very nice.
The apartment was very nice In a remote location with nothing nearby, and not all the facilities mentioned were available
Rooms of apartment were sparsely decorated. They could have benefitted from more pictures and some ornaments. As a result, apartment had a very 'cold' feel, although physically warm from the central heating.
The friendliness of the staff / the food at the club house / the golf coarse is excellent.
We didn's have any hot water
It's location to the airport and speed of check in service
Good location, comfortable, all mod cons, nice pool and gardens, easy reach of shops. Nada.
Club house, playground for kids and the security Would be nice to have DVD player in the room for kids to watch DVD's.
Location and food in clubhouse both excellent,
Ours was a two bed Appartment. It was ideally located, clean, warm and very comfortable. Beatrice in reception was excellent and a great help. Flowerbeds bordering the car parking spaces ---not good planning --- inclined to become muddy and cause problems.
Good hotel, fine beach. Very convenient arrangement, nearby a supermarket, cafe, restaurants. A convenient parking. Numbers and service at very good level.
Cleaniliness was excellent. Staff very friendly and no noisy kids - no kids at all!