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when we stayed, business meetings were taking place, we woke up a several times from 01am to 4am due to participants were talking loud at corridor. We do not think we wish to return there.
Big, comfortable, super located close to the highway, to the shopping mall, but the rooms were quite and tidy.
Excellent restaurant, decor very tasteful
The proximity to the highway and the comfort, everything was really silent and the breakfast offers quite a variety of food!
An ideal place to stop on a journey through Spain The hotel was visible from the highway so easy to find.
Too much noise on the hall during the night
One guest who didn't know had charged the breakfast fee to my room. It was recognized when I checked out.
Good value for a nice and spacious accomodation with attractive decor
Very nice room and facilities, all new and clean. Perfect location for those Zaragosa and Barcelona. Breakfast is a bit too expensive. No cash machine in the hotel.
nice and spacious hotel and very clean. the food in the a la carte restaurant was very expensive and not really very good!
Other staff, waiters etc were quite pleasant and helpful The head of reception (male) was very unwelcoming. He needs to learn to smile at visitors when they arrive,
easy to find (near main road) hotel star rate does not corresponds to the fact, hotel corridor refrigerators (free minibars) were empty
Great breakfast buffet at very reasonable price. Super easy access from the highway with free parking right in front of hotel. Good bathroom.
We were shocked when we drove up to this hotel. It was not what we were expecting based on the area and other hotels we saw. It was beautiful inside and out. The staff was very friendly and the room comfortable.
The staff were friendly Rooms need updating, damp on the walls under the window and there were tiles missing in the bathroom
new, clean and with nice contemporary design located outside the town centre close to a junction and gas station - 10-15 minutes walk to the centre
Location next to old town and business offices nothing
- I did not like the layout of the room. It looked good but it was not very practical.
Very convenient to Alcala and with parking on site was ideal for what we wanted. The entrance to the hotel was hard to find on our first visit but easy there after.
The hotel is very nice and clean. It´s completely new and the design is very nice. The room was big an clean. The breakfast very good.
Very modern, nice room with great appointments. Staff was helpful, some language difficulties. Room lighting was hard to figure out (switches)
The hotel was of a good standard although we felt that it would have served us better had it been more central.
Clean spacious bathrooms, including bidet and large shower. Large and soft bath towels. Staff is somewhat less than friendly, maybe even a bit gruff.One can hear the people in nearby rooms use the bathroom at night.... bad soundproofing.
Very nice hotel: parking - available; good breakfast; English-speaking personnel; comfortable rooms.
Polite and helpful receptionist. The first and last time we found this during our tour around Spain The bar was closed until 8 o'clock and it was so difficult to get a drink, we gave up.
the location and the service no
free mini-bar, central location, nice room
They had no record of my booking (as notified to booking.com by separate email
breakfast was a bit meagre- toast, juice and coffee
I wish organizing the
Stayed for only about 8 hours between two flights but it was perfect for that. Driver picked me up at the airport and returned me the next morning. The hotel was very clean and quite nice for the incredibly reasonable price. Would highly recommend for quick layovers with a one night stay needed. Very little English spoken by the staff
This Hotel offered convenience to Airport for early or late flights and airport shuttle (charged 10 Euros) which was most needed for my dawn flight. The accom is of very high quality and standard and rates with the best out there. WIFI in rooms and throughout hotel (free) was another blessing which is essential these days. Sadly there is little or no transport links to this hotel and nearest metro was Barajas, followed by long taxi ride to it. Free airport shutles could easily address this point however.
The owners were so helpful...going out of there way to be accomodating.The hostel was very clean and there was parking. It was very convenient to the airport. The area it was in was industrial...not many places around to eat dinner.
very freindly staff helpfull and you get what you pay for location
Hotel was very clean and staff tried their best to help us The hotel is not in a central area hence you need to take the hotel bus to go to the metro or airport. However the hotel bus was very efficient
The staff was great, I came from a very stressing flight at 2 a.m. being ripped of by taxi drivers at Barajas Airport and the owner of the hostel was so kind and helpfull that the whole situation turned positive. was really the best it could happen that day for me.
Good service, clean rooms, briilliant staff and value for money- Great extra services like Parking and airport transfers and pick ups. Breakfast could have been better!
This was clean and the staff members were so kind, and there was free wifi, and the breakfast was fine as well. Also the candies which the staff put on the bed was delicious. I love it =] The shuttle between the airport and the hotel cost me 10 euros which is a little bit expensive when compare to the bus outside the metro of barajas station to the hotel for which just cost 1.65 euros, this is the no.211, and also takes only 15-20 mins to the the hotel from the station
We toured Spain and stayed at 5 other hotels and hostels, and found this to be the best of them all. Providing the bufett was welcomed after a long day on the road
Shuttle service,helpfull staff.
All very modern, friendly staff A little bit far from the airport, but they have a free airport shuttle service that is very good...
Comfortable, clean, free shuttle, value for money.
We stayed in Avant Torrejon for one night during our long trip. The hotel is close to the airport but you can sleep well and rest, because you don't hear anything.
The hotel was modern, clean and the staff was excellent.
Friendly staff, free shuttle was on timeboth ways, very clean, very quiet. The buffets were awful. Tasted like processed or out of a box food. Not worth what you are charging. I would return but I would not eat here.
Excellent hotel at an excellent price. The van for the airport shuttle is small, so sign up early. New, nice and not expensive.
Freindly staff, great value, neat and clean.
Very comfortable and ideal for Madrid Airport. Transfer also very reliable.
It was a nice modern hotel
Excellent location, close to all historic sites so easy to walk around. Car parking was ample in locked garage. Good selection of food in the cafeteria. No
Beautiful design of rooms, wonderful sense of space and very friendly staff. The price / quality ratio was very good.
Ultra modern and very near for sightseeing.
Nice hotel in a not so nice town
Good, modern room/bathroom, good design. Gym small but good enough for a general workout. Food barely acceptable. Too high priced for being outside of Madrid (Torrejon is a town of its own, separated from the Capital)
clean, very comfortqble room, great value, very good breakfast have to book shuttle in advance. when we got to airport, shuttle was in use and had to take taxi to get to hotel- clerk was not too helpful about any other choices- this was one of the reasons we stayed there.
Pillow menu - nice soft pillows. Nice shower room. Hotel did allow us to swap our first dinner for breakfast the following morning as we were due to arrive too late to have dinner on our first night. Half board was actually evening meal only, which had to be taken in the cafeteria (not the room). Cafeteria was noisy (loud TV) & smokey. Curtesy bus not available weekday nights or anytime over the weekend. Poor lighting late at night made getting into our room diffucult. No trouser press or DVD player in our executive room.
Friendly staff, nice room, free internet pc use. Gloomy corridors, uncomfortable bar area.
Clean, comfortable, next to a few shops and restaurants, next to train/bus for Madrid centre No wifi in rooms. Internet based on cable connection - the cable was very short and had to sit next to television to use.
Nice rooms. Was not actually close to the airport, the cabbie said it was 20 km away. We arrived at 10 pm to the airport and we waited over an hour for the "free shuttle" which actually turned into a $55 cab ride once we realized the free shuttle was not coming.
Modern decor and excellent bathroom plus location next to the train station but not at all noisy Slight odour in room (maybe floor polish as the floor was wood effect)
I booked this hotel because of the free transfer which must be booked well in advance. We were picked up at the mini bus point outside terminal 1 and they returned us to the Airport at 4.30am the following morning. It was nice to have the stress of getting to the airport at that time of moring removed. An excellent service well done. The meal in the cafeteria was disappointing. I ordered a hot club sandwich with chips but it was cold when it arrived and my partner ordered a pasta dish which came when I was half way through my meal. When the pasta dish arrived it was shell fish with black pasta and my partner hates shell fish so he had to eat the rest of my cold club sandwich and I ate the pasta. An english menu would be useful
quality of room furnishing very bad airport shuttle availability. Did not book it before my stay and paid 2 x 30 euro return for taxi. Thin room walls.
Great Location.Spacious rooms.Friendly staff. Although a very good breakfast it was a bit chaotic as only one person seemed to be in charge of breakfast and the attached cafe and bar which was very popular.
The location was excellent. It was in the center of Alcala which is where most of the businesses were. The room had very uncomfortable beds and the room temperature was uncontrollable and extremely hot for our liking.
location expansive for services
everything - perfect location and hotel
The location in the historic centre of Alcala is excellent. Free wifi and a busy bar make this a good bet for a traditional central stay.
Proximity to Old town. Comfort of hotel. Lovely old bar. Friendly staff. Access to hotel. Car park 10 minutes away.
The hotel was very central to the town, with all amenities close by. The bathroom was exceptionally clean and the staff were approachable. The hotle was very good value for money, and I would happily stay there again.
Cleanliness of the room, nice surroundings
Beautiful old building in the centre of a lovely historic town. Staff were rude and had no concept of good customer service.
hotel is close to center and main attraction (althoguh not properly a touristic city) Quality of breakfast was poor; room was a bit noisy as was on university square
A very spacious, comfortable room. Welcoming and helpful staff. Good location, free parking and wifi. Very good price for the standard of accommodation and service.
Very friendly, helpful staff. Front desk manned 24 hours. Free off-road car parking. 20 minutes walk from Alcala centre. This did not worry us in the slightest, but could be an issue with children or the elderly.
free parking was a plus, resturant was pleasant. no non-smoking rooms,
The bedrooms were clean and bedding decent. Bathroom gave me a good shower which is very important to me. Nothing. I thought it was great.
Very friendly staff Breakfast not very good. Please don´t use bimbo bread.
The hotel promotion pictures are old and misleading. The hotel is dark, dingy and not terrribly clean. The rooms reeked of cigarettes and the managers answer to our complaint about the 1 st room was to move us to another room, but only after spraying an obnoxiously sweet deodorizer to mask the tobacco odor. What a dive. The hotel also advertises being only 15 minutes from the airport, but upon check-in we were informed to leave an hour. Ended up taking more than 2 hours due to rush hour traffic and we missed our flight. We generally stay in budget minded hotels, but would not recommend that anyone stay here!
the hotel is cheap,the hotel staff was very friendly the distance to the airport is more than 2,5 km ,the taxi was 25 euro's and when we arrived there was no shuttlebus
The quality of the room was excellent, cleanliness, comfort etc. A high standard room. Also the staff were very friendly. The lack of refreshments available..eg no restaurant or bar open, just vending machines for snacks etc. Also the location from the airport was not what we expected.
it was nice. and had good food and was very helpful
Good location close to the airport. Quiet with nice bathroom.
friendly English-speaking staff
Close to airport Dogs barking at night - constant and loud
Nobody can speak english or french, it was good to practice spanish !
nice interior, good service, quiet place (despite airport is located very close), pretty architecture of building not mutch cafe or restorants near the place, industrial areas around there
Very nice rooms for about 50 Euro. The big problem was to find a taxi want drive to the hotel from the airport. The distance was too short and no buisness for them.
close to the airport; receptionist helpful, kind, professional. not very good phonic isolation.
Very quiet place with a beautiful view. The golf course looked very nice too, though I didn't have opportunity to play. the swimming pool opens too late in the morning (11:00 AM) and *WAY* too early at night (7:00 PM???). It made it impossible for us to enjoy the amenity, since we were in Madrid most of the day.
it wasn't an iron or iron service in the room or even in the hotel an a 4 star hotel should have it
The wireless internet is only available in the lobby. For internet in the rooms you must pay!
I am familiar with the location Definitely need to add comfort to their beds. The beds are extremely hard and not comfortable. They need new mattresses.
Comfortable and well presented room. Free non-alcoholic minibar. Reasonable fitness room for size of hotel (3 cardio machines, a collection of dumbells and a Turkish bath - access on request). Good choice/quality of continental breakfast items. Free Wi-Fi in lobby. The hotel location, next to the motorway, is over 45 minutes walk from the rail stations and the beautiful, old town centre of Alcala de Heneres (which is definitely worth a visit), although there is a local bus - number 7 - from the hotel to the town square (takes 20 minutes - €1 each way).
I had 2 complaints 1) the start of the slope down to the garage is too accute as I grounded my car on going over it. 2) you should introduce a Pequeno desayuno for those that whant a little more than just a cup of coffee
it is a very nice hotel
The huge double bed - very comfortable. Room was very warm and we had to sleep with the window open as the heating/aircon control would not allow us to use the aircon only the heating. It was a little noisy as a result. There are two IBIS hotels in Alcala and the road signs direct you to the other one which is right at the other end of town. Could do with some signs to this one.
Good location for the trains, car park security excellent,
the environment and friendly staffs the room lacked facilities like fridge and internet facilities. you have to buy internet access
The room seemed to be recently renovated, nice modern design. The restaurant was opened until late and the restaurant's staff had good suggestions. I had wanted a hotel near Madrid airport. Hostal Torrejon is actually quite far away (15 minutes by car) and their shuttle service ends at 22:30. Si if you have arrive late, you will have to take a taxi, which adds to the price.
nothing. neutral. yes, the electricity went off from 12.30am to 5.30am. Why? It's not afghanistan!
hotel staff and cleanliness of my room
I booked the hotel because it had a shuttle bus to and from the airport. However, this was not a 24 hour service and I ended up having to pay another 30 euro for a taxi to the airport. I would have stayed at another hotel if I had known this
The Hostal Torrejon is a good hotel, we didn't have any problem about the rooms or service. If you don't have to go to the center of Madrid, it's a good choice. It's far away from the center and inconvenient for public transport and in uninteresting location.
Staff were easy to approach, even though I am not fluent in Spanish
Nice hotel. Modern, clean, spacious room. Pleasant, helpful staff. On the same cercanía line as Alcalá de Henares, so it was easy to pass a few spare hours in Alcalá. The hotel has a free shuttle service to the Madrid airport, however it did not start running early enough for me to catch an 8:00 a.m. flight, so I had to pay 30 Euros for a taxi ride. I had chosen this hotel because of its reasonable rate and its free shuttle service, but the taxi ride negated the reasonable room rate.
Nice and helpful staff, good location next to railway station (by train it took 2-3 min. To get to the center), Waiter couldn't speek english, so it was difficult to talk to him; to little room - if you would like to stay in a room only for get some rest and sleep it's wonderful, but if you would like to work there during a day and eg: prepare something to eat in the room there is not enough space
Reception staff extremely pleasant and helpful. Food poor and expensive
rooms were very comfortable and clean the noise outside the room was awful. both on the landing outside the room and outside the hotel itself, i could nnot sleep because of the noise.
Location. Proximity to train station to Madrid.
Comfortable and quite, location is okay. the staffs speaks english Language barrier. No english TV channel.
Clean rooms and bathroom, comfortable beds. Easy access to main roads and the airport. Rooms are not soundproof. Hotel is next to a noisy shopping mall. Staff was rude and totally indifferent. We had terrible night because of noise and our request to change to a quiter room was rejceted, although we specifically demanded such in advance. Late-commers highly recommended to avoid this hotel, as no solutions to any problem would be offered. No WiFi in rooms, no refrigerator/minibar. Without bidet.
It is ideally situated. Two minutes walk to the train station for Madrid. Surrounded by restaurants and bars. Easy to find. On the second night we asked for a table in the restaurant and were told to come at 21.00. By which time the only food available was a very sorry looking buffet and a Spanish dish of tripe. We walked out and went to one of the local restaurants, which was excellent.
fairly new and still clean, close to some restaturants, but far from the center of town, not within walking distance. The staff was discourteous, not customer friendly at all. Tended to become sarcastic and antagonistic when asking questions.
good price, good value, clean and simple, easily accesible by public transportation, la garena is a lovely new area with lots of great restaurants and nightlife
Everything was good here,staff were polite and helpful, the rooms were clean and comfortable and for what you got it was very reasonable, especially as we booked it last minute. Thank You. None