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The hotel was excellent. Having never been in the country before my group relied heavily on the advice of the staff for recommendations on places to go. The door man outside was the most helpful of all, he gave excellent recommendations on restaurants and nightclubs to visit. However the onsite facilities were great as well. There is a very nice lounge area on the bottom floor and because of this my group did not see a need to pay for the exclusive lounge on the top floor. There really was nothing to not like about this hotel. The price was a little on the high side but I have spent up to $500 a night in other hotels that were not nearly as nice. The staff is very friendly and helpful, they check on you in your room several times throughout the morning to late afternoon. If you want to keep your visits from the staff to a minimum use the do not disturb sign. There visits are out of good intentions though, like refreshing the mini bar, fresh towels every morning, free bottled water, cleaning etc.
meets all requirements of 5stars hotel. good price.
gd value for money
The staff in the reception are very helpful. Modern, new and clean, the free of charge computer on the 1st floor of the hotel is super. For the price I pay through Booking.com, it is an excellent buy. Close to metro and railway station are very convenient. cannot think of anything for the time being.
The hotel has a really nice swimming pool. The rooms are really comfortable and the food was a very resonable price. The location of the hotel isn't great although the metro is only a minutes walk away.
Location was a little out of the "hub" or activity; But only a short taxi ride away. Metro also only a 3 min walk from hotel.
Consierge service, breakfast Once the room wasn't cleaned and no one seemed to be responsible
Loved the location (safe area)
Firendly service, good food
clean and tidy with helpful staff the menu at the resturant
I Enjoy stay in the Corinthia Hotel Lisbon
The location is brilliant.Direct airport buses just in front of hotel,metro a stones throw away and tour buses right in front.Breakfast was very good with lots of choices.Dinner buffet vegetarian options were quite limited.Overall excellent choice.Would certainly stay again. Do not use the phones to make local calls very exorbitant rates.Some of the hotel staff could be more pleasant.We booked a Fado night out and had to pay cash...they didnt accept cards.
Overall accomodation very good, centrally located and great from airport Loved It
Very central, tour bus starts from outside front door, convenient for public transport, good underground parking (8 euros per day) good value for money, good breakfast.
Location. Breakfast was poor. Breakfast room overcrowded with organized tour bus groups; only one coffee machine to serve the entire crowd. Cold scrambled eggs. Lukewarm water for tea. We had previously stayed at one of your other hotels (the Sana Reno) which was much more pleasant.
The staff were very accommodating and friendly. The location of the hotel was perfect- close to shopping, restaurants and others. It's too bad we left early for our flight. We didn't have breakfast before we left for the airport. Too early.
Very nice staff. Good location of the hotel. Very good breakfest.
The hotel was very central and good for local transport. Breakfast in the hotel was very good and did not resteict you to a short time window.
breakfast the staff wasn't very friendly or helpfull
location, hotel is very close to all public transportation the front desk staff was not very friendly
Location: very close to explore the city and also to reach airport Not as clean as all 4 stars....A little bit cold in the rooms, as air conditioning was not functioning.
The rail ways Just under our Windows. No access to wifi.
Parking and proximity to the airport
Excellent location near airport and main train station. Front desk staff needs to be more helpful in all aspects.
Price and Location
Very comfortable clean room with modern decor and bathroom No
i have to your hotel many times and i enjoy it every time
The hotel is not far from the airport of Lisbon. The outside of the hotel has a modern look. The room was nice and spacious. From the 5th floor we could see the river and the Vasco da Gama bridge, quite spectacular. We arrived late at night but the porter was still available to help with the bags. The immediate area of the hotel has not a lot to offer with respect to restaurants or cafés. It is more like a business district with tall office buildings. But the hotel bar on the 1st floor, with very friendly waiter, was still open.
No sea view rooms, near the train. Little bit noisy.
Hotel was really nice, room was clean and spacious, breakfast was also OK, as well as personal. The only inconveniece is that some rooms are oriented to the railway so for a light-sleeper it could be a bit noisy.
Great breakfast. Good staff. The common areas were very pleasant and well designed. The rooms could need some updating.
Luxurious, yet value for money none
Very boring location, rooms are aging, boring and noise isolation poor
Close to the airport. The overall condition of the hotel was poor, quite dirty and the rooms (we asked for a change) were quite "beaten up". The carpets were stained, dust everywhere and the bathrooms need a good cleaning with new caulking in around the shower.The staff we found to have "low moral" which may be a direct result from poor management. Which is quite disappointing as some were quite nice. It just seems like the owners of the hotel (who ever they may be) have given up in terms of the basics. Not a 5 star by all means; this hotel needs a big wake up!
The room was very comfortable. Lobby bar service was not up to standard fo the hotel
Extremely friendly and helpful staff, like nowhere else. Thank you very much. Original design and great food (local and Japanese). Spa facilities not working yet (this is brand new hotel).
Positiv was the free access to the gym and the luggage room. Although new hotel the carpet in the room was very dirty already and there is no effort to clean it proper. We had asked for a wake up call at 5 am and I am glad I did not rely on the hotel as they did not wake us!! The service is lacking behind for a 5 star hotel.
The bar service - excellent Transport difficult to town centre
Excellent hotel. Quality has exceeded expectation. Good atmosphere for rest and work. Good staff in Hotel and especially in restaurant. I like this Hotel and will stay there more.
Great Staff. Comfortable beds. Good showers. Rooms although comfortable were quite basic for 5 star clasification. Breakfast was dreadful, especially at â¬20 per person. Cold, congealed cooked food, no bread left with an hour and a half of service left. Burnt pastry.
The bedroom is modern and equipped with the basic facilities. The bed is very comfortable. The hotel is a five minute walk from the metro. The basic double rooms aren't pratical: there are no bed-side tables, no place to hang hand-towels or to place the suitcases. The mini-bar and room-service don't have much to offer. No kettle to boil water for coffee/tea in the bedroom. There is no free internet and no wi-fi at all in the bedroom (we had to take our own cable from the recpetion). The comfort and service provided are far from what is expected from a five-star hotel.
Really elegant and cheap
Clean room, pleasant staff, comfortable bed
Easy access to the City. Staff very friendly ,especially 24 hr restaurant
Parking free . Lucky i was internet was free , usualy you pay fortune!!! All was best you can get . Breakfast egg and sosages were cold Fairly nothing
Location. Hotel convenient to Metro and excellent access to several excursions for tourist.
The location is excellent and the room was clean and quiet. The bed was not comfortable. The front desk staff was not very friendly or helpful.
Fantastic location with amazing views from the rooftop bar.
Location right in the center, close to public transportation, nice breakfast, very friendly staff, very tasteful design of the lobby and breakfast room
The hotelroom was quiet and the staff was always very polite and willing to help. The reception is rather small for a large hotel like Mundial. The staff is trying hard, but logistics still might be improved a bit.
Near most places you want to go to, but still quiet. Room small, but very comfortable and a great value.
Good location, courteous and helpful front desk staff Veranda do Lisboa restaurant was overrated and some of the staff somewhat less than helpful
I think that the staff is wonderful and the accomadations are perfect.
Very pure breakfast .
Location, right in the heart of the city. We got a real feel for Lisbon.
friendly intuitive staff, beautifully deigned rooms, good food, good location lack of equipments in the gym
Breakfast buffet Location
the decor was very well done.... the energy savings exhibited in the corridors is brilliant - lights dim and activate when you open your door. As with many Wuropean hotels, the lighting level in the public spaces is a bit harsh. It would be nice to see the art highlighted with light and other lighting dimmable. Piano Player was lovely and the perfect end to a trip. Smokers... the beds were rock hard and I would definately recommend the hotel but would caution US travelers the firmness of the bed as we are use to US hotels that offer luxury bed experiences.
Very impressed. Breakfast wonderful with so much choice. Bar rather overpriced
.The ambiance of the hotel was excellent. Due to the contemporary décor.
Excellent breakfast. When I requested a view of the castle, the hotel provided us with a room with a wonderful view.
Excellent rooms, excellent breakfast, good location in nice area, fair rate
Clean place to rest Wrong directions to find the parking
breakfast safe box no good, not much TV channels
The attitude of the staff and the central location It seemed odd that you couldn't go from the top of the hotel to the bottom without changing lifts as they are all public floors.
I liked the location, comfort, services,price,the relaxed atmosphere, short walk to the city centre,close to the airport, breakfast and the staff. it was quite cold in the room and the air condition did not funcion although the staff was helpful
The location is great and it is excellent value for the money. The breakfast is very good and the hotel is clean.
The Check-in staff was very helpful in getting me from a Twin-Bed to a Double Bed correcting a slight mishap promptly (I think the helpful lad's name was José Costa). Booking Business Room ended us up on 9th out of 10. I could catch a glimpse of the park which was pretty ok. The decor is simple and nice. Very comfortable matresses :) Very clean (as I have been accustomed by the Fenix chain Hotels), despite the Bathtub having a patch that was slightly worn.
I liked the tranquillity of the street, the fact that it was very close to the metro Parque (just 4 stops to reach Rossio) but it was also perfect to walk down from Av. de Liberdade to Praça de Dom Pedro (about 10 minutes). Breakfast was perfect and complete with salty and sweet, hot and cold food. Room was clean and staff very friendly. There is no wi-fi connection in the room but you can ask to use the computer in the main hall (they give you username and password for 15 minutes connection for free)
Very clean and comfortable...good breakfast... Just had to wait to check in, till 2 pm
The hotel is in walking distance from downtown. The room was clean and comfortable. I had free wifi access in the room. Breakfast was delicious and included in room price.
The rooms were big and cosy! Extremely worth the price! Near the metro, near the city centre, hotel totally worth its 4 stars and the price is so cheap! Nothing at all!
Good central position, very helpful staff, good breakfast and modern style room, parking Getting to carpark convoluted due to Lisbon's geography but grateful to get a carpark in such a central position
Helpful staff, Breakfast was quite good. Room was small but not so bad for 1
The location. The Family room where we stayed had pull down beds that you can feel the bed springs on your back. One thin pillow for each 4 beds, No alarm clock, Empty and Dirty reefer. Difficult access to Cabinets due to positioning of beds. Limited choices of food for the breakfast. Would not go back to this hotel again.
Clean and location Staff is ok, but the so called lady executive mgr was not friendly and not try to solve problems. She did not try to make a six dollar error on a 3 nite stay. She said that mistake had to make by their executive DIRECTOR . That six dollar had to charge when we check out( they did not tell us when we checked in. And our was a PREPAID stay). The washing sink basin was made of kind of soft pastic( in a 4, 5 star hotel ??).
The hotel location is fantastic. You can walk almost anywhere in the city and there is easy access to public transportation. The buffet breakfast was exceptional. This hotel is a five star rated hotel but the service falls short of 5 star. Check in and check out took a very long time and the staff seemed to be a little stressed. Perhaps they were short handed.
When we (group of six people) book with paid in full and check in to hotel, we DID NOT know that we have to pay the taxes 2 euros per day and the person help to check in did not mention that either. After we signed our name on the card which we DID NOT see the taxes 2 euros per day on the card, but when we check out someone put that taxes 2 euros per day on the card afterward. THAT IS NOT RIGHT. IT IS THE MATTER OF PRINCIPLE. They can put any amount on the card after we signed. We REFUSED to pay the taxes. I hope that the hotel do not charge us.
The hotel was lovely and the concierge,Rachel,was wonderful She helped us put together a private tour with a driver, Abel. He showed us Sintra as well as many important sites in Lisbon. She also helped us with all of our questions and seemed really interesed in us. The hotel itself is quite lovely and the view from the 9th floor is amazing Our price, thanks you, was wonderful. Although I checked in on line a day before arrival, our room was not ready. When they gave us a key, someone was in the room. Finally when we finally got in the room, it was not the twin beds I had requested. The last full day we were there, we came back to find a key in the electric switch. This hotel is very careless about keys. Prices for breakfast in the hotel were ridiculous.
My husband and I stayed here on the last day of our honeymoon and it was lovely. The room we stayed in was on the smaller side but by no means cramped and very clean, done in a beautiful light blue, light green, and white palette. The lobby is spacious with lovely green tile. The staff was very friendly and helped suggest an affordable local restaurant nearby, which was delicious. We didn't have a chance to go in the pool, but the staff let us in to look at it after it had closed, which was very nice. It looked very lovely as well. We didn't have a lot of money to spend and found a great deal and were treated very well by the staff. The view on our room (one of the cheapest ones) did not have a good view, but I guess that is to be expected (it looked out over some flat rooftops with astroturf). One small thing, when we went out during the day my husband was dressed in a t-shirt and jeans and one the doormen sort of implied that he was looking for the wrong building, but it wasn't overtly rude, he just tried to stop him and ask if he could help direct him before he went in the door.
Exceptionally helpful staff. When a family room is listed as two "adjoining" rooms, they should actually be connected. We have young children and cannot put them in a room by themselves. Fortunately the staff were wonderful and got us in a different room where the children could actually reach us if needed.
Nice personnel, good location and great bed Noisy room due to some motor or airconditining compresor above our room. Never choose room 725.
Atmosphere of the hotel being repeatedly asked for my room number at breakfast for no apparent reason
Perfect location, excellent cusine. Excellent service
Central location , close to public transport/restaurants etc. were able to accommodate a family of four , well presented hotel and staff , good room service , There are only two things that were not good , the bed was hard and the pillows flat , and the front desk needs to have a little more info on day trips outside lisbon - out to the coast - surfing - sailing .
This was a comfortable and friendly hotel. Ideal for exploring Lisbon, although we had a good room rate all extras were quite expensive for a family budget. Pool lovely but not very big. More for adults than kids.
Excelent Hotel !
Very comfortable and relaxing hotel, 5 mins from airport & Vasco bridge+ short taxi ride to Lisbon centro No
I liked the friendly and helpful service espicially getting us to an early flight by making special arrangements
Location - closest to the airport, 5 min by taxi. Service was not very friendly nor efficient.
Excellent if you want to see Sporting game
The comfort of the rooms and the possibility to stay in a family room at a good price. The food in the restaurant was excellent and so was the breakfast. The reception staff was great, friendly and very service minded. The service in the restaurant was not as good as you should expect from such a nice hotel. The head waiter was not service minded at all when it came to recommendations of food and wines. His staff was much better so at the end we were quite happy with our dinner.
It was only one night, but we enjoyed it. It's cleaniness and confort.
Night stay for airport
Christmas Day evening no shuttle available at 22:30, taxi cost €10. But shuttle next morning was great.
music in the lounge
comfortable beds. huge selection for breakfast.
good restaurant...great food...wonderful staff our room faced the highway and was a little bit too noisy for sleeping really well.
spacious room, very comfortable bed, very quiet --> modern room, excellent for a city break shower didn't meet 5* standards --> low water pressure
excellent and formidable,friendly staff,spotless clean rooms, excellent location and facilities none
Friendly staff, convenience and proximity to town centre, free internet. Smelling towels on two days.
The staff was amazing! They were very friendly, spoke English very well, and would do anything to help you. The only thing I didn't like was the opaque glass door opening to the bed; not as much privacy, and the light would shine right on the bed.
Service, room quality, location. Room and work area lighting very poor
-good internet connection -excellent bed and pillows -location is nice -the breakfast workers are very helpful and friendly -fast checkin/checkout -this is not a 5 stars but a 4 stars hotel with good quality -the breakfast is fine but not much options -my room had only a small window (8th floor)
very helpful staff, very convienient location
Hotel was no more than 15 walking minutes from where all the restaurants and bars were located. There were even great options a block away.
The food is good. The free internet is a sham, the coverage is too week. disconnects every 3 minutes at best.
Great value for money,as it is newly opened we got a great rate,good location,very modern and clean.The best pillows I have ever slept on
* the staff , the location,the service and its comfortable. nothing
nothing breakfast was terrible hotel has no caracther and is cold.
Location , Cleanliness Staff is not very friendly, cleaners does not understand the signal does not disturband and unfortunately there is a building constructions a at the back of the hotel and the noise is unbearable it does last all day including Saturdays , According to the staff it does not belong to the hotel therefore they refused to relocate guest accommodation...
Very nice hotel in an excellent location
Information and booking assistance service, swimming pool, facilities in general Room service, No view from the room which was dark
The best was location of the hotel. I liked buzness center of the hotel as well I think it is not 5 star
the hotel equipement is quite old.
The Hotel was in a very convenient position for our 3 day sight seeing tour of Lisbon and the indoor swimming pool was of good size and warm The main dining room was closed and you only had the choice of the expensive roof top one or the coffee bar, although this was better than expected
It is a fifne Hotel, we liked almost everything, but especially the kindness of the employees We have been ignored at the D. Fernando restaurant. I wonder if it has been due to a football game with Benfica. We dicided not to go there anymore
good location and nice service
place of hotel was very good may be triple room could be better
The personnel was friendly. I could have a late check-out. The location of the hotel is good, not far from subway, and actually not far from the center.
I ended up at the Altis after a very long day of travel and a disastrous Airbnb experience left me and my friends without a place to stay. Desperate, we found the Altis on Kayak with a 5-star rating and were willing to put a little extra money in given how nice the place looked in the app. Unfortunately, this ended up being a terrible experience. The staff was extremely slow and unhelpful, making us wait a very long time to get to our rooms after a very long day. Moreover, the rooms bore absolutely no resemblance to the photos we saw on the app - they were outdated, dingy, and dirty. There were hairs in our showers, and the floors were stained. The bed was extremely uncomfortable. The wifi didn't work, coming in and out every few minutes. In fact, we ended our stay early given how bad the conditions were - though it took ages to do so at reception. There is no way this hotel is 5 stars and it should not be advertised as such. Personally, I would like for the hotel to compensate me in some way for such a misleading and poor experience.
its not worth 5 stars
this is a highly overrated 3 syar hotel with poor design and tasteless decoration. uncomfortable beds. 5 stars is a rip off
Rooms were ok, silent(except for work nearby) spacious enough. Lifts were slow to arrive, access to the stairway should be allowed (little need for a lift when your room is on 2nd floor) Breakfast was excellent, buffet had good choice. Restaurant was a bit disappointing
They recommended us a restaurant with wanderful wiews of Lisboa, Graça. Please don't send more customers to this restaurant, very bad reputation for the hotel.
Breakfast was excellent
The best breakfast that I have had at Europe. The room was very nice. It was near to the subway and near to the El Corte Inglés. I didn't like the fact that I needed to pay € 5,00 more to order anything from the room, when the restaurant closes at 22:30 and the bar (to order food) closes at 23:15.
value for money nice staff good comfort older hotel
Nice room and excellent breakfast buffet included in the room charge.
Good quality rooms and service. Location is four metro stops from the centre but metro station close by. The hot food served at breakfast could have been warmer.
room service, facilities, quiet bed springs were noisy
Location is very good, central but quiet. Hotel is new (4 years) and installations are excellent. Breakfast is very good. People are very kind.
Modern hotel at the heart of the former Expo area. Public areas and rooms were well maintained and rates were excellent for the service received. The staff at breakfast were a little over zealous at removing your plates etc before you had finished. Only minor point tho
The staff and service was great. The location is excellent if you want to stay in an uber modern and spotlessly clean area of the city. I went for a walk once at midnight and felt completely safe. This hotel is within a block of the oceanarium, 2 blocks to the arena and metro train station, and a huge shopping mall complete with a supermarket. Everything in this area is modern and scrubbed clean. It is also a business area, surrounded by corporate buildings, as well as restaurants and other stores. The entry area felt a little bit ostentatious and sterile. It was open about 2 or 3 stories high, white and clean. I felt a bit conspicuous every time I came and went. It seemed that there were a lot of business meetings and events happening there based on the traffic of business people in and out of the hotel. The room was a bit cramped, though nicely furnished, modern and clean. The elevators and breakfast buffet seemed taxed by the morning rush, and both mornings I stayed there they didn't have more than scraps in the scrambled egg trays.
Good breakfast. Good price thanks to Booking.com website. Hotel is just near the Underground (Magenta line) so no problem to reach the town center in 15 minutes.
Great hotel--nice staff, lovely rooms.
Very well situated,and loved the decoration No everything was modern and excellet
Location of the Hotel and comfort. No
Very modern and nice. Great breakfast, wide choice. Very easy to find and not that far from the city centre wiht the underground.
Very comfortable rooms, with a lot of space to put your things. Car parking at a reasonable rate. The hotel could improve the quality and offer of the restaurant.
Good staff, excellent position, quality accomodation
Fantastic. Arrived there and was told we were upgraded to a suite as the Hotel was fully Booked.Our Card had already been debited so we were delighted. Loved everything. Room. Loction Cleanliness. Breakfast. Hotel Staff were most helpful and smiling faces.
Ít was such a blast staying at a palace. The help was exceptional. Felt good to be the queen for two days
Nice and comfortable, but might be too expensive...would be good for special occasion.
The woman at reception was terrific. She her English was first rate, and she was intelligent and witty. We also greatly enjoyed dinner. The shower was a little funky.
Beauty, peace and tranquility
It is a very romantic and beautifull place, staff was very friendly and room was very clean. Beautiful view and excellent food.
the setting in the hills was very pleasant shower was slow to drain and flooded the floor,children running about at 11.30pm
We loved everything about our stay here. We would highly recommend it! The hotel and hotel grounds are beautiful. It is perfectly located to visit the area.
This is a magnificant hotel. It is beautifully decorated in sumptuous 19th Century style. The efficient and friendly staff are wonderful. The breakfast is fabulous. The location close to Quinta Regaleira is nbeatable.u The bar prices are *slightly* pricey for Portugal.
Fantastic Location Food was not up to the standard of the hotel
The amazing view!!! The great location and beautiful room.
Am member of the International Byron Society which is having a conference in Valladolid in the week beginning 27 June 2010, very academic, and intend to give excellent commendation for delegates either en route to Valladolid or after conference is over.
wonderful room and suite combination with views over the countryside, very helpful staff at reception and dining room, food good quality with attentive service giving extra information regarding wines when asked refelecting the price paid. peaceful stay despite very busy sintra over easter weekend.
The area of Sintra is beautiful and well worth an overnight visit. The food was not to my liking. They attemped Nouvelle Cuisine, but as a former restaurant owner, it was a serious disappointment.
the overall charm and quality
The location and it's sense of history. Also the various sitting rooms in the hotel. And that unlike most hotels in Portugal, they can make a decent cup of tea! The bedroom was adequate but nothing fantastic given the star-rating
The buffet breakfast was excellent, our room was large with a lovely view and the staff were very attentive and friendly.
friendly atmosphere and excellent service. good food. All very good, but suggest you supply each room with bathrobes. Nice especially in the cold season
Our room although decor needs minor attention (broken curtain hooks) was delightful and very comfortable
Very well located, nice staff and very much 'in line' with the atmosphere of Sintra.
We liked very much the variety of restaurants and the enormous spaces in and out of the hotel, the best restaurant to visit is the arola, the golf clubhouse, great food very sexy & friendly staff. We can name it the hip place of penha longa but then for middle age people. Due to it size of it the maintenance is always a bit of problem in this type of hotels, although in general it is perfect, except for the light bulbs in various points are out of order and need to be changed. Also the so named cinema room is very poor, the sound is of the middle ages, so please change into a modern communication video center of real cinema with a selection of films clients can choose. Another aspect is the so much praised Japanese restaurant, well this is the weakest point in the concept, how can you run a Japanese restaurant with Portuguese cooks, impossible mission, please close down the place of hire the right cooks or make it a fusion restaurant were east meets west. The food was not that great.........so a minus one.
The friendly staff and excellent service
Beautiful hotel and grounds. Lovely room and service. I preordered a taxi to hotel citadela cascais to pick up a car and was told that it would cost around 10 euros. Whilst I was waiting for the taxi another man at the hotel was also waiting for one. The driver charged me 19 euros. (he said this was because he had to make a call to the hotel). However, the other man at Penha Longa arrived at the same place and had paid10 euros
i will never ever book with you again or recommend your company . the hotel is excellent and i have no complaints what so ever. they are five star but bookings. com is not
Lovely, friendly accommodating staff in true Ritz Carlton style Set in a lovely green pine forest, but a car is required to access any other amenities, including the beach (25 minutes away) or Sintra itself (20 minutes).