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Swimming pool, sauna jacuzzi, free parking, good hospitality wifi limited connection only near door in the room
Old style, but clean , good breakfast.
Nice swimming pool and good restaurant - the best in any hotel in Hungary that we stayed in. Unfortunately the insect life (mosquitos and midges) was rampant when we were there. Restaurant staff did not seem to care whether we were bitten or not and did not help us to move inside when we could stand no more.
Great, clean hotel. Highly recommended to everyone.
Perfect place to relax, nice rooms, big swimming and sauna areas. The promised Internet on the room did not work over the whole stay, but we were told this was temporary. Also quite loud with all the children in the pool and in the restaurant area. No problem on the rooms though.
The hotel fulfills the two important conditions of parents who want some rest with their kids; - it gives a correct, quality service (with the exception of the Grill-house), Spa and some peace for parents - and it is good fun also for kids. All this in a natural environment, not in a big industrial hotel. The hotel was full while we were there but yet, we could peacefully read on the beach, eat with a relatively silent restaurant with all those kids around. Precious mini club and children programs, facilities for free. Services in Spa are good and professional. The strict check out policy; sometimes unjustified and contra-productive. Rooms are not big but comfortable with mostly side views but with generous terraces.
The wellness area is fantastic, the hotel is very clean. It was a pleasant mini-holiday. The hotel should have more tranlations into English, especially in the wellness area. Not everybody understands Hungarian.
Very nice place, silent room, everything perfect. Not a wide choice of food at the restaurant, but what I took was good.
Very clean, many pools, great sauna, lots of activities for kids, nice modern room with balcony view. Staff could have been better. One guy at the wellness bar was in plain clothes, but he did have his name badge on. 4 star employees should wear uniforms. They advertise on-demand type satellite tv, but it's never worked according to an employee. When asked for a dinner recommendation, girl at front desk gave us a Velence brochure...nothing more. None of these were major issues, just not expected at such a nice hotel.
I wrote it once and I'm writing it again: there is a lack of explanations in English. Please, use English more in your hotel.
The location was beautiful. In the discription of the hotel it is not pointed out clearly that it is directly located at the lakeside, which was beautiful! Some of the waiters were very slow and some of them not able to understand neither englisch nor german. Not all of the reception staff was enthusiastic, some could have been a bit more willing to help with getting information regarding the public means of transport (train): there is no possibility to buy a ticket to/from velence to a city from abroad which makes the trip by train quite complicated.
clean, spacious rooms, very relaxing atmosphere
Spacious and very well equipped spa facilities incl. a nice pool for kids. New, nice and clean room, which was very well soundproof. Good service by the hotel staff. A nice place for a couple or a family to have a very good relaxing time. Just one - English lang. Only the basic terms and regulations in English. All other information booklets, instructions how to operate the spa facilities like sauna, fitness etc. in Hungarian . Quite difficult to communicate in English with the staff / except for the male receptionist/.
very clean food not so good and few options
Staff is friendly and helpful. Rooms are well equipped and quiet. Very large and safe internal car-park (free). Good breakfast. Downtown is 10 min. walk.
No lift. We had a triple room, there was one teeth brush in the bathroom and no soap at all.
Clean and large room, there are so many impressive pictures and also garden is nice. Only one staff, so he is too busy to take care of customers enough, but he is kind and polite.
private parking inside , quaiet no possibility for dinner ... restaurant closed, we was obliged to take some breakfast meal on dinner, no wine available. A lot of moschitos and flys inside the hotel.
The hotel is an attractive and well designed building within easy walking distance of the older part of the city. The hotel was let down by its restaurant; a bottle of Tokay was served warm, and when this was pointed out (surely that should itself have been unnecessary), rather than being replaced by a well-chilled bottle the original bottle was put in an ice bucket with a modest amount of ice and napkin, which totally failed to chill the contents adequately. With the exception of the restaurant manager, the restaurant staff seemed unmotivated and were content to leave everything to the restaurant manager who also had to attend to reception duties. If this hotel is to succeed, it must focus on improving its restaurant service.
friendly staff , bad coffee
The hotel staff was very friendly and helpful. Nice bar and a separate seating area on ground floor.
Quiet place Hotel charge my card without authorisation. Hotel is realy expencive you have to pay extra for breakfast buffet and for the internet.
The hotel was clean and modern. The hotel staff failed to provide a legible map of the city
the room was very nice and staff very nice also no
Very nice room.
The room, staff and food and of course the price.
Good, spacious room Breakfast ends early, only until 09.00hr
The size of the room, helpful staff. No stove in the kitchen, only a microwave so cooking was impossible.
We liked the place very much! Helpful service, a lovely room, excellent breakfast!
Room had microwave,sink and fridge.
The staff in very nice and friendly. You get very good value/money.
Pleasant, helpful staff. Good accommodation with secure car parking and very close to bus route
We had a big room with comfortable beds and clean bathroom, free parking. For the additional price - very good breakfast (we took 2 and it was totally enough for 3 people - together with a child). The city center is very interesting and charming in the evening. The city center is approximately 20-25 minutes walk, but for this price it's ok.
It was not too expensive It was poorly provided with luxury
Good for the price - very convenient Nothing in particular - everybody was very kind and helpful.
Excellent staff with good foreign language skills. Fan in the room was thoughtful considering the hot weather! The location is not ideal - next to a huge supermarket carpark quite a way from the town centre.
Friendly,helpful staff. computer in lobby to check e-mail and daily breakfast. Location, location, location! Ample free parking. Grocery next door and ATM. Beautiful downtown area, really enjoyed our stay Wifi didn't work on 2nd floor.
Staff, breakfast was good.
Good price; easy to find for me as a foreigner; big room; clean; minibar with good election of drinks; only very poor WiFi connection so that my browser couldn't open a page; took several minutes to get warm water in the shower; two single beds instead of one big bed prevented a good sleep
The breakfast The location (it is hard to find the hotel).This is not an hotel but a Motel.
Very helpful desk staff who spoke very good English. They arranged a taxi for a 6am departure and offered a packed breakfast to take with me.