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The staff were very friendly and were on hand to help as I was fully laden with baggage. There is no room service as the lodge is separate to the restaurant. This isn't a huge issue, but I arrived late and would have liked to eat and relax in my room.
clean and good food no
Liked my stay
Excellent condition facility well maintained and spotless stayed there on several occations an would not hesitate to recomend it to a friend jump in price from previous stay £25.00
Connection to pub with good food. Good value for money. Only complaint would be the pillows that werent the most comfortable.
The rooms were very clean on comfortable, the bar was lovely and relaxing Shame that the evening meal wasn't the best and expensive
Staff were helpful and attentive Rooms were clean and comfortable Hotel address suggests Farnham but it is a bit outside Farnham, not easy to find and on a main road so location was not great if you wanted something in Farnham itself
The room was lovely and the staff were very friendly and helpful. The Pub next door was nice and the meals were good. A very nice place to stay.
Peace and quiet Friendly service Large spacious room - well equiped
Clean and comfortable room with friendly staff
The room was extremely comfortable and the evening in the bar and dining was a pleasurable experience
Value for money option, way above standard for others of a similar proce bracket. Excellent breakfast. Friendy staff. Room was clean though a little dusty. The roof eaves ran through our bathroom so showering was a challnge. The only fault is trying to find the hotel. The navigation information provided is incorrect.
Views from dining room. Quiet, peaceful location. Disappointed with quality of cooked breakfast.
the location and the peacefullness of the place we never had hot water which was so dissappointing
staff help for routes to cain manor wedding and early book-in help
rooom very comfortable, and the food very good. Forgot to bring swimming costume, would have liked to use the pool, looked lovely.
Smell of smoke in non smoking room, room above unloading point for service vehicles, barrels delivered at 0730. Food poor in presentation and choice, same limited menu each night
Going for walks around the lakes. The quality of the food for dinner was excellent, but spoiled by having to eat alone in a side room behind reception. That we were unaware till arrival that the hotel had large weddings for both of the evenings we had booked.
The breakast room has views of the pond.That was very special. For the price the faciities were poor
Location, The choice to upgrade to a quiet room The decor too modern and lacking in charm,small swimming pool
The beds and the waitress was very helpful I have complained already: the cold showers, the meals, the lack of english speaking staff
Good selection of food on menu Room was basic
I came, i slept, i left!! Breakfast was not fresh but dry and pre cooked.
Double room was large, clean and comfortable. Liked the in-room ironing facilities and mini hi-fi. Good value at the on-line rate. Creaky floorboards can make for a noisy night. Some of the decor is tired.. Food ordered at the bar was disappointing.
Excellent Clean and tidy hotel
Price and overall VFM.
Helpful staff and good parking
Comfortable clean bed Room very dusty,breakfast on cold plates and poor service, inadequate lighting in room for make up etc. general staff helpful
The rooms were quite large and the bed and pillows were very comfortable. A full English Breakfast was included in the price and I was surprised that you could choose from the menu if you didnt want this, which was great, plus you could help yourself to cereal, fruit, pastries and muffins etc if you wanted. Although the rooms were big, the heating didnt appear to be on, so the room felt quite cold, it probably didnt help that the windows are quite old and probably need replacing.
Good size of room good T making facilities and stereo was nice touch
The hotel was grubby and needs refurbishment Although the staff were very good the food was poor.
Some staff did not speak english
Bar prices were ridiculous
Great location. Room contained all the basic facilities we required. Reception staff were helpful and happily provided a sewing kit to fix a button which had fallen off a shirt. Room is desperately in need of refurbishment. Threadbare carpet, bathroom in need of replacement, new tiles etc. Reception staff didn't know that the corridor to our room was closed for painting, so we had to retrace our steps and walk twice the distance. Not worth the price, except for the great location.
Staff very friendly and helpful, did as the said they would at time of booking and gave us a larger room. Even called to book a taxi for us. Would recommend staying there. Inside could do with some new carpets and a bit of painting and it would be a beautiful hotel.
I liked the large comfortable bed. nicely decorated room clean and warm superb television.nice clean bathroom. Nothing that I did not like.
would have liked a menu in the room.
We liked the whole setting of the hotel. It was very relaxing and enjoyable. We found the staff very helpful.
Olde world atmosphere and very good Noisy floors and hard pillows
pleasant and helpful staff no
Very well trained staff, friendly and accommodating. This hotel requires a serious re furbishment. The room was dismal, the curtains were falling down and the shower delivered water that was too hot or too cold. The pipes leaked from the W.C when flushed as did the bath when taps were turned on. Everything is seriously dated, including the dining room whcih had chairs that were falling apart.When I was checking out another guest was complaining about similar things in her room. Shame on you Mercure.
Location was ideal
Close to town centre. Swimming pool looked nice but we didn't actually use it. We had dinner there one night and that was very nice. The staff were very friendly and nice. The internet connection wasn't the best. The beds were fairly old fashioned with blankets rather than duvets. No lifts so we had to drag the heavy suitcase a considerable distance.
The breakfast was excellent. In need of basic house keeping
It's location Poor shower, no hairdryer provided in room, poor state of reapit of hallways.
The staff were kind and friendly The room I was given initially the heating in the bedroom and bathroom was not working. It was a very cold night so they agreed to give me another room. I then requested some help to move my bags. My bedroom was up 2 flights of stairs which is hard to carry bags if you are on your own. I think it would have been nice if they offered to help with bags when I checked in, as my 1st bedroom was some distance as well. The price for the room was ok at the reduced price, but didn't include breakfast and they were charging some ridiculous price for Wi Fi which I can't believe people pay. I certainly. wouldn't have been prepared to pay the normal price. as the hotel was a bit on the tired side.
The food and people were excellent
Fine for a one night stay. The bathroom had been upgraded to a good standard.
Evening meal fine and reasonably priced. Alton and surrounding area very pleasant and worth visiting Room not clean to standard expected, in particular in bathroom and waste bins not properly emptied. Breakfast vastly overpriced.
Its situation in the middle of town and its easy access to the ring road. The cost did not reflect the general standard of the hotel, nor the service received.
The room was a good size with a comfortable bed, good tv, no noise during night, and the hotel is in a good location, and quite easy to find. The pillows felt quite lumpy, although I actually bought my own, which I placed on top of hotel one. Only one pillow each side, which I feel is not enough. I think there might have been extra pillows in a bag in the wardrobe. The hot food at breakfast could have been hotter, but obviously the later you come down, the longer the food will be standing!
V.Obliging staff on desk, restaurant. Excellent breakfast/brunch open Sunday until 11.30.Dinner good, if a little lacking atmosphere in restaurant V.Difficult to locate, must input sat nav details. Not easily seen from adjoining main road.
This is a great little hotel for business and the lounge area demonstrated that. Business men everyhwere. The staff were incredible. I would go back in a heartbeat. For business it's a little off the beaten path.
A very warm wlecome when we checked in at 12.30 am!
Staff were helpful regarding early check-in request
Good value for money, very comfortable and excellent facilities.
The room was comfortable, also the bar and restaurant. Service was excellent and staff friendly and professional. The sheets in my executive room had a couple of stains and holes.
nice hotel, nice rooms no facilities. for that amount of money expected facilities
exelent service and a good breakfast
Staff were very welcoming, friendly and efficient. Nothing was too much trouble. They all worked well together and are a credit to you. Room was comfortable if small, and breakfast was good. Didn't have time to use pool Window a bit drafty, so we could hear road noise
I think the efforts of the staff all round made up for the shortcommings of the hotel generally. Considering Ramada Jarvis are regarded as 'High Level' hotels, unfortunately this did not live up to expectations with the room being noisy and small for a premium price. This compared to a Premier Inn made the stay not value for money.
leaving! dirty , carpets , bedspread, bathroom, poor breakfast selection, also there was no review on this hotel
Unfortunately we did not enjoy our stay at Farnham House. The room we were allocated was totally unsuitable as my travelling partner was elderely - the hotel had been informed of this prior to our arrival. Food was not good and rooms were cold and dated . The above.
The food was good, but nothing else We stayed in room No.15, which was appalling, the room is old, bathroom dirty with chipped sink, very hard to use the toilet, due to the slope in the ceiling, you had to bend backwards to get close. Access to bedroom very steep stairs, which are dangerous
Relatively convenient location No, it was ok
Hotel good no complaints staff friendly and nice room every thing ok
Friendly staff. Nice breakfast. All very clean. Room to park the car. lovely gardens. The bed was quite firm, and I prefer a medium bed. There was quite a bit of noise from creaky floor boards above us, which I suppose is due to it being an old house originally. Some sound proofing would be nice. But on the whole fine.
Room well equipped and clean. Had little opportunity to utilise facilities so cannot comment further on that. Not particularly happy with the breakfast. Plenty off it laid out, but initially no staff present and no breakfast menu indicating options. For instance I would have prefered a light breakfast of a kipper or poached egg and haddock but was unable to determine whether this - or alternatives to scrambled egg - were available. Lovely bacon though.
Lovely location, friendly staff. Decor is horrendous. Food warmed up from frozen.
Staff very helpful in preparing the room early for us. The room we were allocated was only adequate, and was in need of refurbishment.
E-mail informing us about a wedding at the hotel and then giving us a room away from the reception so as to avoid the noise. Early check in as we had to go to a wedding nearby and they booked a cab to take us to the wedding. The dinning room for breakfast was a bit cramped and the tea & coffee could have been a lot better.
Very personal and friendly staff, this small hotel with selected number of rooms makes you feel very welcome. The fact that there were proper duvets and that each room is decorated differently each having it's own style. And I loved the service that they bring your cuppa tea free of charge to your room. if anything, then the noise from the traffic but nothing that would stop me from booking again,
Close proximity to the town centre It was on a noisy road
I enjoyed the service and friendliness of the staff nice and clean room and a good bed and shower!!
The welcome, the ambiance and the breakfast.
nice rooms,nice breakfast,
Lovely people, anxious to please. Pleasant room. Not enough experience of hotel trade and hadn't ensured that everything was in place following their takeover of the business.
Personal attention n/a
Very helpful staff, Rooms are small for the cost.
Clean, good quality, food good, friendly No bath, just power shower
Perfect for a couples getaway
Staff, Cleanliness, comfortable bed Old Fashioned bedroom, Small Bathroom
Staff were friendly and helpful. Room was cold and you had to pay for WiFi
Lovely old hotel with nice people running it. It's just down the street from the town centre which of course is lovely. Free wireless internet in a nice lounge area No parking near the hotel.
The pleasant staff and it isvery central very poor breakfast
Room and bathroom comfortable & clean though could do with a revamp. No available parking, so not as advertised. I understood from Reception the hotel was due for renovation, so there was no restaurant either, however there were restaurants in town nearby. A bit of a route-march to get from reception area to the room. I was a bit surprised by cleaners wanting to do my room at 9.20 A.M. however they went away when I said I was not ready.
The location for the centre of Farnham is excellent. Parking before 6pm is a problem - park in the top car park, not the Waitrose car park as it's much cheaper (up the road opposite the Hotel) - this is not the Hotel's fault, just Farnham!
Area around reception and public area was very good - recently refurbished to a high standard. Reception staff were excellent - helpful, polite and approachable. Bed was very comfortable. Room was scruffy, heating was inadequate though we were provided with a oil fired portable heater. Fixtures were dusty in bathroom. Hairdryer was inadequate and antiquated. I have paid a lot less for more luxurious surroundings. Television channels limited.
It was in a nice location We had to be moved from our first room as the toilet seat had fallen off and ther was only one towel for the two of us. We were moved to another room, in this room the bathroom radiator did not work and there was draft coming through the window that moved the curtain,there was paint falling off the ceiling and again only one towel had been provided. The staff were aware of the problems we were having but offered no reduction or compensation of any type.
Location The resturant and bar were closed - facilities offered when booking were not available on arrival.