Overview

Universo Hotel

Piazza Del Giglio 1, 55100 Lucca, Tuscany, Italy
+39 058 349 3678

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+39 058 349 3678
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Rates

Overall guest ratings

7.5/10 Good
Based on 590 reviews
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Review highlights

  • 9.1
  • 8.1
  • 4.5
  • 4.3

Good to know

  • Friendly atmosphere

Nearby

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    Amenities

    • Parking
    • Complimentary breakfast
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
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    Reviews

    Guest reviews

    Overall Rating

    7.5 Good
    Based on 590 reviews
    • 9.1 "Terrific location."
    • 8.1 "Great service."
    • 5.5 "Average amenities."
    • 5.1 "Vibe was decent."
    • 4.5 "Breakfast is below average."
    • 4.3 "Rooms are not good."
    • 2.2 "Disappointing internet connection."
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    Overall Rating

    7.5 Good
    Based on 472 reviews
    • 9.2 "Terrific location."
      8.9 "89% liked the proximity to sightseeing."
    • 8.4 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
      7.4 "74% thought the service was very professional."
    • 6.8 "Average cleanliness."
      7.0 "70% said rooms were clean."
    • 5.9 "Food is average."
    • 5.3 "Vibe was decent."
    • 5.2 "Average amenities."
      5.1 "51% thought the building was acceptable."
    • 5.0 "Average comfort."
      5.8 "Only 58% said rooms were big enough."
      5.5 "Beds were acceptable for 55%."
    • 4.9 "Breakfast is below average."
    • 4.4 "Rooms are not good."
      3.3 "67% complained about the bathroom."
      2.3 "77% had problems with the shower."
      1.5 "85% thought they were poorly maintained."
      2.8 "72% criticized the small bathroom."
      2.3 "77% found problems with the furniture."
      1.5 "For 85%, the rooms looked old."
    • 2.2 "Disappointing internet connection."
      0.5 "95% said the wifi quality was bad."
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    Overall Rating

    7.3 Good
    Based on 47 reviews
    • 9.1 "Terrific location."
    • 7.5 "Good service."
    • 5.8 "Average comfort."
    • 4.2 "Rooms are not good."
    • 4.1 "Breakfast is below average."

    Overall Rating

    7.5 Good
    Based on 70 reviews
    • 9.0 "Terrific location."
    • 8.4 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 7.6 "High value."
    • 5.6 "Average amenities."
      5.7 "57% thought the building was acceptable."
    • 5.6 "Average comfort."
    • 4.3 "Breakfast is below average."
    • 4.2 "Rooms are not good."
      3.3 "67% complained about the bathroom."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly atmosphere"
    data provided by TrustYou

    Recent Reviews


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