When you stay at Grand Palladium Lady Hamilton Resort & Spa All Inclusive in Lucea, you'll be next to a golf course and within the vicinity of Tryall Golf Club. This 4.5-star resort is within the region of Mayfield Falls.
Make yourself at home in one of the 540 air-conditioned rooms featuring iPod docking stations and minibars. Your bed comes with down comforters, and all rooms are furnished with sofa beds. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Rec, Spa, Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a nightclub and a complimentary water park. Additional features include complimentary wireless Internet access, concierge services, and an arcade/game room.
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy a meal at one of the resort's dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Thirsty? Quench your thirst at a bar/lounge, a beach bar, or a poolside bar.
Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.
Gonna make this short and sweet. We have traveled all over the world and can choose to stay almost anywhere. This was our 3rd visit to Lady Hamilton. There will be a 4th, 5th, 6th, etc!! 'Nuff said?!
The Grand Palladium has very beautiful grounds, but that was the extent of the decency of this hotel. There were several issues we had during our stay. There were 7 of us in our party, 5 adults and 2 children. We had 3 rooms between us. You would think they would put us all in the same building. No. When we checked in 2 rooms were in the same building with the 3rd room being on the other side of the resort. I was the one with the room far away from the rest of the family. After explaining to them that I was a single young female that would rather stay near her family they still refused to put us in the same building stating that the hotel was completely full. (Which it obviously was not. But almost no one working at that hotel is concerned with customer service.) In the end after protesting several times, the woman at the front desk moved me to a building next door to the one my family was in. At check in they also explained their ridiculous towel card policy. You get 1 towel card per guest at the hotel. To get a beach towel you have to go to one of the stations and trade it in. Throughout your stay you can either trade for a new clean towel or a card. Only problem is when they run out of cards you're stuck carrying around a bulky towel wherever you go. Oh, and don't lose the towel or the card, they charge you $20 for each lost card/towel. Rooms There are over 20 buildings on the Lady Hamilton side of the hotel, and none of the guest buildings have elevators. You kind of get used to this fact, but in 80 degree weather and 80% humidity, walking back and forth between your room and the other buildings and up and down the stairs can be a real pain. The individual rooms on their own are very nice at first glance. However once you've stayed for one night you start to see the flaws. First off when I got my room, the key didn’t work. After 4 trips back up to the front desk to fix this they had to replace the lock in the door, which took over an hour to get done. After I fi...
The one thing this resort has going for it is the location. While the beach didn't allow for much swimming due to the rocky beach floor, the view was nice! The food was average, nothing really knocked our socks off. The fact that the resort is all inclusive, rum punch all day is a great thing! The staff was often rude and the service was barely mediocre. I can think of only one or two staff members that were helpful and friendly. We had to beg for towels in our room and not sure they changed our sheets once during our 5 night stay. Our air conditioning stopped working and they did switch our room in the middle of the night. The pool area is great for hanging out all day and the swim up bar was very cool. Although they didn't staff it with enough bartenders, so you had to wait a while to be served. I would not recommend this resort. I will probably only stay in Negril going forward. The free wifi only worked in the main lobby, no where else on the resort.
We really enjoyed our stay at the Grand Palladium. It was a beautiful resort with plenty of things to do. The food was amazing with lots of options. We will definitely be recommending this resort and we will be staying here next time we come to Jamaica.
We just returned from vacation/wedding at this hotel and were very disappointed. It started with the check-in which was very slow and unorganized. Our room (3430) was beautiful overlooking the cove and sea which was probably the best part of the trip. The air conditioning was ok in our room but no so for the rest of our party which is a must after the long days in the heat. Food was average at best. Overall service was below average with the exception of our maid Samantha. No fruity drinks available at the buffets was also disappointing since they were the best restaurants. Keep pool towels since they often run out. Would go to Jamaica again but would not stay here!
I think the grand palladium is a beautiful resort that the mades the don't give u towels the t.v does not work. When u complain they give u a v.i.p bracelet but then when u go make reservations nothing is ever available. The food it is average. They say they they have a play room for kids but all it has is one wi with a cupel of games. the activities are not that good unless u like dancing. U have to pay for wi fi and when u do it is slow.
We stayed at the GP from March 31-April 7, 2012. Just returned yesterday. We went with two other couples to celebrate our ten year. Rooms were pretty good, not great but good. The showers did not hold a constant temp which was annoying, but not horrible. Room cleaning was done well, and the turn down service was decent as well. The AC in our room was ok, but not as good as I would have liked. Our room had no major issues, but our friends did find some bugs in their rooms. The grounds and main pool were awesome and lots of fun. We spend most mornings at the beach, then the afternoons in the big pool drinking cocktails and Red Stripes. We ate at the buffet each morning, and went to a sit down restaruant each night. Buffet was about what I expected, but great but ok, the dinner joints were all good, but the steak at bubba's was not a good cut of meat. Service was very good at each place. Most nights we would go to the upstairs bar a chill out. The jerk chicken at the beach was very good as well. I thought the beds and pillows were not that great. The internet in the lobby was very slow, that was a little annoying. I really like the resort and thought it was pretty good. I would consider going back.
Attn: Mr. Dimitris Kosvoglannis, General Manager Lady Hamilton Grand Palladium Montego Bay, Jamaica I would like to share my very unpleasant stay at “Lady Hamilton Grand Palladium” in Montego Bay Jamaica which is a supposedly a Five Star property. We checked in on Dec 17th, 2011 and checked out on Dec 25th, 2011 and stayed in Governor Suite 3218. Upon check in on December 17th, 2011, we were checked into a room which was dirty. The countertops were full of stains in the washroom/room, sink clogged and the Jacuzzi was dirty. After we voiced our concern to the front desk we were offered another room, but that was almost the same. On our second approach we were offered an upgrade to a junior suite at an additional cost of $60 per day, that is when we realized that we had booked a Governor suite and the front desk had put is in a regular room. Ultimately after 4 hours, we got into a Governor suite which had marks and stains on the washroom countertops and the air conditioning was not working. The counter tops were cleaned upon our request, but it took two days to address the air conditioning issue. We requested to get 4-6 bottles(as we were 4of us) of water on a daily basis in the mini bar, but it was nightmare to achieve that, we had to constantly call different departments, tip staff, it still did not happen on a daily basis. We even offered for the staff to remove the beer and soft drinks and just put bottled water, but it did not happen. One late afternoon we returned to our suite and found no towels even though the room had been cleaned by housekeeping. When we called front desk, they contacted Housekeeping department and a lady from housekeeping showed up and said that they had no towels and were asked to call Front desk, if we had any concerns. After some phone calls and arguments we got four towels in approx. two hours. Not to mention, we had to call many times to get basic amenities like shampoo/soap and Kleenex box, which should be replenished on a daily basi...
The hotel looks nice on the surface, but is not well kept. For example, our room had a loud, squeaky fan and a shower door that wouldn't close (our bathroom flooded with every shower). The drinks were good and strong, but it was clear that the bartenders expected to be tipped - unlike other all inclusives that we have done were they are not allowed to accept tips. The food was horrible...yes, horrible! We went to the buffet after two dinners to try and find something good to eat. I would not go again.
My husband and I just spent 5 days at the Grand Palladium Lady Hamilton Resort in celebration of our anniversary, and we had an awesome time!! I think if we go back to Jamaica again, we will more than likely stay at this resort again. Everyone is exceptionally nice and accommodating. The rooms are quite spacious and clean, which is a major issue with me when I'm away from home. The grounds of the resort are very clean and taken care of every day. You feel like you're in a tropical paradise. The food and drinks are so good, and you're never hungry as there is something for even the pickiest eater. We tried a couple of the ala carte restaurants, and they were great. We really enjoyed ourselves, especially hanging out with the entertainment coordinators. They really do go out of their way to make your stay fun and exciting. We enjoyed our time with all of them, especially Sunshine, Jonny Blaze, Spoon and Smurf!! You guys were exceptionally fun to spend time with! Thanks for making our stay so much fun.
Great value if you don't mind eating mediocre food for a few days.
I visited the Grand Palladium Lady Hamilton at the end of March 2011 and all I can say is you get what you pay for! If you are looking for a cheap no extra’s vacation in a beautiful location then Grand Palladium might be what you are looking for but if you want anything extra, don’t waste your money or time. Let me start off by saying I have traveled to many All-inclusive clubs all over the Caribbean so I know what to expect and what not to expect from an all-inclusive vacation. Let’s start with the good; The location is beautiful, the food and drink are as good as you can expect from an all-inclusive, and some of the employees such as Marlin from the bell staff, Dave from the adult pool, Holness from the breakfast buffet, and Judine from the front desk really went out of their way to make my stay pleasurable. As for the bad, that would be everything else! Let’s start with the management….”No, I’m sorry sir we can’t do that” should be printed on a banner at the entrance to the resort because whatever you asked for, that was the answer you would receive. I wanted to break a ten dollar bill to tip the staff and I was told, ”No, I’m sorry sir we can’t do that”. I asked if they could put extra water in my mini bar instead of soda and I was told, ”No, I’m sorry sir we can’t do that”. Every restaurant requires long pants so if you want to eat dinner in shorts it must be at the buffet. If you are on your way to the beach and you want to stop at the buffet for breakfast don’t even think of wearing a tank top because you will not be allowed in the doors. Speaking of restaurants if you are not a VIP guest or belong to their travel club then you cannot make dinner reservations, it works on a first come, first serve basis. On an average night you could be waiting 1 to 2 hours for a table unless you eat at 5pm. If you are not feeling well or got too much sun and don’t want to go to dinner it’s too bad. There is no room service and you cannot take food out of the buffet or restau...
I have stayed at this resort 5 times, and highly recommend it. Safe and secure, private non public beaches. Ideal for the solo traveler or families with small children. This resort has it all. Great selection to choose from for your dining options. The Entertainment Staff is wonderful.
Some friends and I spent a week all inclusive at this property. It was awesome and I would definitely recommend it. It is a very large complex but never felt crowded. There is something for everyone - 3 beaches, water sports, several pools, activities, music, shows, etc. So if you want quiet relaxation or non-stop party action, you can have it. The water was very clear and clean and the beach areas protected from the wind. The food options were great and lots of variety. The only negative was the desserts, but you can always have a mudslide or pina colada for dessert! Our room had a 180 degree beautiful view of the ocean and was very nice. The bed and pillows were not very comfy but were fine. For foodies, the best dishes were - Coconut shrimp at the Creole, Mussels and Tostado appetizer at the seafood restaurant, Tandoori chicken and shrimp dish at the Indian, spicy noodles at the Asian, jerk chicken or jerk anything is good. Avoid the fish tacos at Sunset Cove. The hotel staff were all very nice and friendly.
You can read a lot of reviews that complain about this resort, but in my opinion there is a way around all the negatives. Bring a large mug/cup for drinks - They will fill them up just as strong as the small glasses. Dinner - Go early and get the best service and most choices for food. People that waited until 630 PM and later had to wait in line to get in to the restaurant and found slow service. We went about 530 PM everyday and had no line to wait in, and service was impeccable. Avoid the crowded pool and spend time with the fun staff at the beach! Make friends and tip them and you will get fresh mangoes daily picked off the resort. Overall a wonderful experience and we are looking forward to visiting again in the future!
I was very pleased with the Grand Palladium. My husband and I felt it was a great value for the quality of the resort. We requested an ocean-view room, which was gorgeous, and we loved having such a great variety of restaurants (all with decent vegetarian options, I should add). We had fun in the big pool with the swim-up bar, and loved the quiet beach where we either read in the shade of a palm tree or spent some time in the paddleboats. Great sunsets from the main bar patio. It was also very easy to book excursions once we got there. The evening shows left something to be desired, but that's not really my thing anyways. Would definitely return!
All round great would recommend it to my friends.Room were large and and very comfortable.
I will start with the room. When we first got there they put us in a room on the first floor in building *. Each building has a pond in the middle. Our room smelled just like the pond and everything was damp in the room. We left and came back where we found a plate of chocolates with a note on it to Mr. and Mrs. __________. This was not us we were a group of 3 female friends sharing a room. We were like they are so unorganized here. We called the front desk to ask for a new room. They told us they would have someone get back to us in 20 minutes. Time went by and we did not receive a call. We had to go to the front desk and ask for a new room. They finally put us in a new room on the second floor of building *. This room was better. Now labout the food. The food at all the buffets were not good. We arrived on a Sunday and went to the sports bar. They were short staffed. They only had 1 person cooking and 1 server. We ordered our food and it did not come. So we had to go up to the counter and order again. It was 5 of us and we each ordered something different. They ended up bring 5 cheeseburgers to the table without the cheese. So we just had to eat that. The french fries were did not taste like fries. The nacho cheese for the nachos were watery. We had to wait about over an hour one night that we went to the Jamaican Restuarant for dinner. Another night we tried to go to the Mexican restuarant around 9pm and was turned away.
The resort is beautiful and the beaches are excellent for snorkeling and swimming. Thats because it is located in a bay area. It is 40 minutes from the airport and there is not much to see outside the resort unless you want to take a day trip to other locations. We stayed at a junior suite and it was really big. It has granite bathroom and floor which makes easier to clean. My biggest problem with the room was the mildew smell. I had to ask for another room. The mattress was not that comfortable. Another issue was the loud frog sounds that echo through the apartments. Thats because they have a fountain in the middle of the apartments and they attract these tiny little frogs during the nighttime. We stayed from June 6th to the 10th and not sure if it is mating season for the frogs. If you are a light sleeper, make sure to bring your ear plugs. Now, the biggest disappointment was the food. I can only compare with cafeteria food. What worse is that they serve leftovers from the lunch buffet during dinner in their upscale restaurants. We came across at least 1 dish in each restaurant that was leftover from lunch. It could be the appetizer, main dish, or dessert. In summary, nice place to relax, but with terrible food.
Bring your own towels bc you wont get any when asked. Dont expect to get the right room or to be in it on time. Service was terrible and the food left something to be desired.
The resort is listed as a 5 star resort, this is more like a 3 star resort. The resort just open in Feburary 09. So you would think that everythiong would be mint condition. Well not. We had issues with our room, our room safe wasn't working, the refrigerator wasn't stocked. Call several times, then someone came to stock the refrigerator. No one came down for the room safe. Then the air conditioner stop working during the night. I ended up sleeping out on the balcony on a plastic chair the 1st night. There is cracks in the walls, room wasn'r dusted. I demmanded another room in the morning. After 3 hour of waiting we got a new room. You wouldn't expect this from newly built resort. They still had construction going on, and the place was empty they said September is a slow month. The pools were literally falling apart. The tiles are missing and some broken in the pool causing to cut my toe. Some of the restaurants were closed due to capacity. I didn't have a decent meal with the exception of breakfest ,which yoiu really can't mess up. Couldn't wait to go home to have a decent meal. I think they rush to get this resort opened in resulting in shotty work done. Its too bad cause this has potential to be a great 5 star resort. I think they need new managment in resulting in good compent employees. I would not vacation here again.
Visit was OK. Expected more for a new hotel such as more entertainment at the resort. Did not hear alot of reggae music. They had several places to eat and drink but most of the time the food was cold (buffet style) The room temperature was not comfortable. Could not adjust. The resort is very beautiful and clean but needs to work on making you fell like you are in Jamaica instead of still in the USA.
For the price I paid, you can not beat this place. The resort is falling apart but the location and service is worth the visit. You can not compare this resort to Sandals or Couples but they are not even in the same league. Make the best of it and enjoy Jamaica.
We stayed on the Lady Hamilton side of the resort because we heard that it was a more adult-friendly area than the Grand Palladium side. I would definitely recommend that side if you are not bringing kids, though overall I don't think it really matters, and kids weren't a problem in the common areas. Our room was great--we didn't have any problems with air conditioning, though we talked to guests whose rooms were very hot. We just kept the fan going the entire time. One complaint we had is that if anyone smoked in the lobby outside our room, the smoke would seep into our room and linger. We also had a problem with our patio door not locking; since we were staying on the ground floor, we made sure that it was fixed. This was also a common problem (other guests complained of the same thing) so make sure you check it if you are on the ground floor. It looks like the doors were constructed in a shoddy way so the bolts don't often match up. The food was mediocre; my boyfriend didn't mind it too much and we could always find something at the buffets that was good, but for the money you pay, I think that it should have been of higher quality. The drinks were great and I have no complaints there. We never had to wait for a table except for one night at Poseidon's when they were also hosting a wedding reception. The pools were very pretty from afar, but multiple tiles were missing and sometimes they were lagging on upkeep. I definitely agree with previous reviewers in that it seems like the resort was built very quickly and more attention was paid to quantity rather than quality. Overall, only OK.
The only good thing to say about the hotel is that it is a beautiful property. Other than that, everything else was very lacking. The air conditioners in the room barely worked. It was very hot and humid which made sleeping very unpleasant. The hotel is very far away from everything else. It took well over an hour to get there from the airport. We were told that we were going on a 2-hour bus ride for one of our excursions...instead it took 3-1/2 hours, EACH WAY. The service isn't good. Nobody gets in a hurry to do anything. The food was edible, not good, especially the ala carte restaurants. We ate at the creole restaurant, asian restaurant, mexican restaurant, jerk chicken hut....we didn't like any of them. The pool closed at 8:00 p.m. The water activities like sailboats, kayaks, etc. all closed at 4:30. The nightime entertainment was a complete joke. It felt like a junior high talent show. So there was basically nothing to do at night except sleep in your hot room. If I go back to Jamaica, I will definitely not stay at this hotel.
The construction is not a like new building. For instance, the drain in the shower clogged, and I had to unclog it myself (each night) since maintenance took too long to respond (over an hour on average). Due to a faulty coffee pot, the power in the room went out. I discovered this the second time I tried to plug in the coffee maker and the power went out again. Maintenance showed up the first time after I had left the room, and the power was turned on in that four hour period where I was gone. The next time it happened, I called at 7 am and reported it. The power was still off at 5PM that night when I returned. I had to call again to get it restored. Also, they neither brought a replacement coffee pot nor picked up the faulty one. Housekeeping once left the room with no blanket on the bed. I had to call to get a new blanket. They brought an ''extra'' blanket so it wasn't a normal blanket size, and didn't cover the bed completely. The beach area is OK, but the sand is compacted and I don't recommend walking on it without sandals. Most of the room's power goes out if you remove your room key card from a slot located near the door. I recommend getting an extra room key, putting it in the slot, and not removing it when you leave. This kept the A/C going and the room cool. Sometimes, housekeeping removed the key and put it on the bureau, but it was left in most days. The restaurants suffer from varying levels of service. Sometimes it was very good, and other times it was terrible. I hope this is just growing pains at this resort.
The resort still has a lot of work to do. The shower alternated between ice water and boiling water (I actually received a burn on arm). The adult pool was closed. My husband left many meals hungry - food quality left a lot to be desired for a 5 star resort. The bed, oh my, the bed...hard as a rock! The staff literally held their hands out expecting a tip for everything. I did read several that mentioned leaving tips for the maid staff - so every day I left $5 on the nightstand - until 4pm - then I picked it up and put it in my pocket. They didn't service my room until after 4pm in spite of the green card on the door that requested it from 7:30am. I do understand that Jamaica is not the US - but a 5 star resort should be comparable world-wide. The water sports were very lacking as well.