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Nice bed, excellent location. Bad breakfast, poor services in restaurants.
It's a nice B&B. A little away from the tourist areas. It's a quiet area. It smelled a little funny in the bathroom. But overall good.
Friendly staff and good breakfast and it's central location The loo roll holder's position
I was very pleased that the hotel was close to the concert hall and that there was adjacent parking.
the friendliness of the staff, could not have been more friendly or helpful, really exceptional and applied to all staff that we came into contact with.
The Ameron was perfect location very walkable from and to the train station. Staff helpful, breakfast very good and lots of variety. Would highly recommend
It is very near to the train station and chapel bridge. A modern and comfortable hotel to stay in. It will be good if there is an electric kettle to make tea at night. But you can request a pot of hot hot water from the restaurant on the ground floor which is next to the reception.
Close to the station and within walking distance of the town centre and lake.
the breakfast the hotel was dirty and the staff could not give a damn. horrible stinking rooms, cracked skinks and marks all over the floors. the staff were the most unhelpfull i have ever had the mis fortune to encounter
Convenience to everything Too many buses unloading and reloading large tourist groups. Inadequate heating most days in breakfast area. Uncomfortable furnishings in public lobby area.
The room was very clean, and the staff friendly. None
room comfortable and spacious and hotel located close to town and train station no english channel except news
Extremely accommodating, great facility, friendly staff, AMAZING breakfast.
breakfast , silent location, safe car parking room lighitings
Friendly and professional staff. Nice Spanish hotel restaurant.
The room and the bed
Great hotel with airconditioning which is rare in Switzerland. Excellent restuarant.
Great with good location and delicious breakfast.
They were great very professional and a great place to stay really enjoyed our stay
We were a group of 8 with 2 children and had a very pleaseant stay. We got the deal at the last minute and was very much satisfied with the facility and service of the Hotel. Staffs are all very freindly and helpful. On the day of check out they provided us with a breakfast pack which was really commentable and beneficial for early departures.
pleasant staff and room valeted very well No
Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
Very comfortable room, nice customer service, good lake view.
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
close to the city and confortable hotel
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
nice location beautiful hotel value for money
Service; the room was very nice (large windows on two sides); location (easy access to the station and to the town itself) Location (it was not really very quiet at night)
Good sized room, comfortable bed, view of Lake Lucerne, good choice of breakfast foods, staff helpful
Excellent service standards, very prompt and truly international. Five minutes walking distance from the rail station. Though I booked a room with lake view, the lake was not visible (Partly visible, poor view) from my room. I had to look for the lake between the trees guarding the view. May be from higher floors the lake is visible.
Visited the city and nearby mountains
Designing and modern hotel. Very good location. Clean and new. The rate for car parking is too high.
Business style, free network access, front desk staff are very nice and professtional, friendly. Pillows are too soft, floor carpet is old, no slippers, room serive ites are very limited after 10 pm.
Close to train station, great comfortable beds, great view of lake There was a lot of construction in front of the hotel
Upgrade to junior suite, beautiful bathroom, great views of the lake No international newspapers, no international tv channels other than Euronews, staff unable to speak English fluently
Excellent location, beside the lake and 5 minutes walk to railway station. Newly constructed modern hotel with friendly staff.
Room size, bed/linen comfort, bathroom size (wellness room), Bellini Restaurant in the hotel...very good breakfast and dinner. Children's playground/park next to the hotel and cafe were perfect.. Location for sightseeing and transportation is excellent! The Terrace on the roof is closed and not accesible.
The hotel food was excellent
The Hotel has an excellent location, next to the train station and at walking distance to the city center. Staff was extremely friendly and helpful. Breakfast was excellent and on this morning even already available as from 05.00 especially for the participants of the Luzern (half) marathon. Room was sober and not very big for three persons. TV en roof lamp were not working and towels could well serve a facial scrub. Wake-up call service through telephone system was not adjusted to winter time and consequently we were waken-up one hour too early. I would have expected more paying EUR 230 for one night in a four star hotel. Also paying for the use of the internet through a laptop made before the first world war was a pity.
Hotel staff was very pleasant & helpful. Location was good, restaurant was very good. No
Staff very helpful and friendly. Good location.
Great location, centre of Lucerne across the road from the train station. Easy walk to lake, restaurants and all the main tourist sites in town. Friendly and helpful staff. Tourist office across the road in the train station building was fantastic, very friendly and helpful with advice and bookings.
Location was excellent, very near the train station. Comfortable room and lovely soft bedding. Bath towels were rather small and thin considering it is a 4 star hotel. Also, shower head too low in shower and shower screen leaked somewhere meaning water went all over the bathroom floor. I would stay there again though.
No comments except for the ease of access from the train station. Itz a 4 star hotel but does not have a simple water kettle. Bath towels are very small. Also the manager lady was not friendly even though the staffs were. Can stay in better hotels for the same price. 4 star rating needs a complete review.
Very clean rooms and excellent lighting in room. Printed boarding passes for return flight home. We liked everything.
The Hotel was a great exoerience and the description on the website was very accurate. The staff were more than helpful and friendly and we thoroughly enjoyed our stay.
The friendliness of the staff, the fact we could choose a room, the "feeling well", the fair rate for the room, we could had a "small breakfast" for a lower rate (this is rare in hotels of this category and I tested a lot of hotels..). the fact the they reserved us a corner in the bar for a drink befor the dinner. No arrogance in the whole hotel, .... It would be difficultt to find something we did not like... and this "I did not like" has nothing to do with the hotel itself it is more politic...but it would be nice to have "no smoking" at breakfast and in the restaurant ...smokers could smoke so easely upstairs at the bar..
The concept of the hotel, the furnishings and the restaurant were all very good and its location is very central. It is very beautiful. The heating was a problem because the temperature could not be controlled in the rooms and it was always very hot and not comfortable for sleeping. The bed was very hard and not comfortable and there was no place in the room for two people to sit except on the bed. I expect a much greater level of comfort at this type of hotel.
restaurant, beakfast, helpfull staff
Very good food.Perfect place to stay for romantic night.While she will try to find you in bed you can see her in the mirror....
the staff treatment and the strange furniture the shawer pipe is not working very good
Beautiful Design, friendly staff, excellent location. Just perfect.
Exceptionally friendly staff, large and nicely furnished room, great views from windows (had a corner room), very fine asian restaurant in the basement, lively urban bar lounge, best presented breakfast i've ever seen (unfortunately i'm not a big eater in the morning), very central but quiet location: a few steps from train station and lake, but on a quiet city park. Everything was really to my full satisfaction! Just one hint to travellers: upon arrival, move the lower table below the desk into a far end corner of the room; I hit its sharp edges twice when standing up from desk chair, and left the hotel with a badly bruised leg ;o)
We spent to nights at the hotel while in Lucern and had a brilliant time. Staff was very caring, room (the cheapest one) was on the 5th floor with nice view over the city. Location is perfect - we could go everywhere on foot. I really recommand this place to anyone who like modern architecture!
Nice hotel overall but overpriced Bathroom leaking :-)
Convenient to bahnhof and alte Stadt.
Location is good, it's closed to the station. Hot water was not available in the room.
we didnt know there was a night club in the hotel,and on the street/very noisy,impossible to sleep/ hotel has very limited tv/movies very expensive to buy from room
good location not really
Central location near old wooden bridge and beside railway/bus station. The fact that the hotel entrance is shared with Starbucks was not a problem. Everything was fine
close to railways, shopping and the lake. Staff were very kind. Great rooms, very clean and quite inspite of being in the town centre.
closed to the railway station
Its location The noise from both inside and outside the building. I wasn't allowed an iron. I had to give my shirts to housekeeping to iron which would be returned in a few days.
Breakfast Inadequate carpark, my room is old and tired looking, no free wifi and traffic noise
nice design rooms, good restaurant Thai Garden and close to the old town of luzern
Central location with east access to station. Insufficient elevators which can create delays at checkout
good choice of restaurants / bars in hotel complex. Central location. would have preferred a non-smoking policy in hotel restaurants. Hotel rooms lacked character and were a bit too clinical in decor.
Nice rooms ! Very good hotel for a romantic week-end.
Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
Room was awesome. I want the bathroom in my own home. Everything was spot on. Beds comfortable. Definitely recommend. No tea and coffee facilities. Staff in coffee shop a little abrupt
very clean, beautiful, easy to find and not far from train station
Really modern room with frosted glass walled bathroom/wetroom. Large shower for two and wooden floors in the bedroom with modern white walls and furniture. Good location and very nice penthouse bar with great views. Hotel reception staff very helpful and friendly. Breakfast above average but not exceptional. The hotel has several resturants all of which are a little on the pricey side. We ate in the italian where we found the service to be very poor. People left and right of us had their orders taken and their starters delivered before us even though they arrived after us. Staff could often be seen chatting while people were trying to attract their attention. The food was decidedly average, and with a price tag of over £100 pounds for a meal for two with a bottle of wine I think that better value can be found elsewhere. I know switzerland is expensive but you can do better than this.
location very good..breakfast ok. not bad.
The restaurants based within the hotel are excellent.
The Penthouse bar is really great. Best view over Luzern You can't open a window because of the noice at the street in the weekend, but there is Airco in the rooms
Perfectly located in the city of Lucerne the hotel offers all the comfort of a four star hotel. The rooms are not too big, but well equipped, clean and quiet.
Location and historic ambience. Good size room with a balcony on the river side was quiet and nice views. Coffee machine in room Breakfast was not included. All other similarly priced hotels we stayed in Italy and Switzerland included breakfast. Faucet desgn for sink basin made it difficult to use the sink. Spout protrudes too far into the sink.
being on the water. I had requested rooms which look out onto the lake, but both rooms faced the street.
Very friendly and helpful staff. Hotel is very central. A very comfortable bed.
Mostly everything. The location was good. Rooms could be little bigger. And extra charges for one child is really not required.
sleeping no fitness facilities
The room was absolutely beautiful - luxurious and modern. The staff were very friendly and the food in the restaurant was delicious. I will definately return.
Location It would be nice if they included breakfast
noise every time i couldnt sleep during night time and during day time , too expincive hotel.
Very good staff No English and Arabic tv channels
Good central location
staffs are friendly, very close to train station and location is excellent
The rooms are very confortable. The bathroom is large and clean.
Very clean, friendly staff, beautiful view, great shower... The breakfast...
breakfast could be extended a little (but is was good already). The use of internet and minibar i would like to see included in the total price voor staying in the hotel. No extra charge for it.
The hotel did not have an iron available for use.
Great location, friendly staff. Beds are very hard A/C does not really work well.
Lovely room especially shower Need to introduce room service
nice location no parking available, small room.
Location was the best attribute. The room we had was small & so cramped for 2 big people.
The room temperature was the adequate for the season the room was very clean and smells very nice.
Our room was on the 5th floor, and we had a lovely balcony with a view of the river. The room was very nice and clean. Breakfast was good. This was the only hotel we stayed in on our two-week trip to Switzerland that did not allow us to check in early. We only arrived a half-hour before check-in time and were not able to go to our room until 2 o'clock. Fortunately this was not the hotel we stayed in right after our transatlantic flight.
Great for Lake view and City centre, all clean and nice breakfast
The location was great.
Very nice location! None!
Good location, lovely room and great en suite shower room, quiet for a city centre, lovely breakfast terrace and good breakfast
Hotel Des Alpes is very near to the train station. About 10 mins walk. And is a stone throw away from Chapel Bridge. Booked this room due to the convenience. Rooms was spacious but very basic. The entrance is not via the river but have to go one round to the back. Lugging the luggage is difficult on the copper grounds. Staffs were not very friendly or maybe we are Asians? Walls of the rooms are very thin.
The location was excellent almost directly opposite the the famous Kapellbrücke (chapel bridge) which my waterfront room had a great view of. it is also part of the picturesque old city. The main train station, the exhibition centre & Luzern museum of arts (KKL) were a stone's throw away. My room was spacious, comfortable, clean and tidy. The en suite was immaculate. On the whole, the staff were friendly, smiling and helpful. An adaptor for UK electrical plugs was not available, but the staff did there best to find me one.
very good location,and a great view of the town.Friendly staff and well maintained place. uncomfortable pillows . so ask for better ones.
Fantastic central location for tourists to Lucerne. Good size room at a very reasonable price. Great river and mountain view from river side rooms Reception staff could have been more helpful - no tourist information available and they didn't give any advice. No iron in hotel at all.
Good location close to the old town & easy walk from the railway station. Good buffet breakfast & helpful staff. Comfortable bedroom & generally nice ambience to the hotel. Everything was fine, no adverse comments to make.
Location! in front of the train station and the centre. Price, far too expensive.
It was a conveniently located hotel and had great rooms.
It was convenient to the Old Town Arrival by car - difficult finding hotel and a place to park to check in
The location is great.The City center is about 5 minute by walk. The Restaurant's Menu has not a big choise .There are not many place in the Parking Place
Location to station and boats. The "modern" design was a bit odd.
room decor and amenities, location
General conditions of the room and of the hotel were good. The lack of a fitness/relax center.
This hotel was excellent. We felt it was as good as any hotel needs to be. Fantastic location near the train and lake transportation. very clean. Excellent facilities. Great breakfast. a great stay in a wonderful city...we think Switzerland's best location as a central base to day trip using the trains. A little pricey, but that's Switzerland now days.
It's not up to standard. Poor Service! The staff were not friendly and lack of security checks! Taking the Key without asking ID . I guess in this case anyone could have the acess to the guest rooms.
The hotel staff were eager to answer all our questions. They were extremely helpful. This trip we travelled a lot by train, and the Waldstaetterhof's location was very closed to the station. We would definately stay at this hotel again. Nothing
Very close to center of city, friendly personel.
Location and their rooms (not all) which have beds that can fit a person of 1.9m long Some of their rooms belong according to my rating to a 2 star hotel.
The location was great--easy walking distance to the many beautiful sights. The breakfast was outstanding--the best croissants and pastries on our entire trip. Our room was noisy; we could hear people talking and laughing until early morning hours. Also, I didn't like the street cleaners doing their job around 6:00 am each morning.
rather a cramped room (with winter duvet on bed), but very friendly and helpful staff, good location, nice restaurants
pleasing atmosphere and great location for city visit.
The staff was very helpful and spoke excellent english. The hotel is in a great location to explore Lucerne.
Excellent service - immediate change of duvet when we said we were too hot. Good food too. No warning that we might hit our heads in the shower - this is unacceptable - Room 204.
Personnel at the hotel is highly professional, and nonetheless give you a warm feeling. Unexpected in Switzerland :)
Great location, the river is a few steps away from the hotel, the rooms are nice, the staff are really really wonderful they go out of their way to make your visit as wonderful as possible. I recommend this hotel. room furniture is a little old, but still the rooms are clean.
the price of internet use was outrageous,I will not stay in this hotel again because of that
Clean and tidy, basic, no-frills hotel. Street parking in adjacent streets
It is an usual Etap Hotel. The rooms were clean, nothing special, nothing wrong. The hotel stuff was very friendly. I arrived late (about 9-10 PM) and the parking was a little bit problematic. The parking of the hotel was full and I had to find a place for the car on the streets.
New facilities, clean, affordable, relatively good location.
Clean and within walking distance to town centre. No bathmat. No telephone line in the room. No tea and coffee provided.
Clean and tudy
helpful staffs,clean and splendid room and location is very near to bus stop and railway station. we had a pleasant stay. thank you
Location.the room was good. No phones in the room
Perfect room for one or two persons, small, clean and quiet (you can switch off the airco, which was perfect).
clean, simple, cheap, functional. stuff seems not very helpful.
Great location, perfect cleanness, nicely furnished, very helpful hotel staff. We were pleasantly surprised to find all of this for such a low price. The toilet door is without a lock and thus could not be closed tight enough... it was quite embarrassing to go to the toilet when everybody was in the room. :)
great location, excellent bus service to train station (Bus#4), mini kitchen present for any readymade foods rooms are very small but the location and the per night price of the hotel compensates for it.
Location in the heart of the old town is ideal. Breakfast is lovely. Very comfortable bed. Very noisy outside--church bells ring every 15 minutes throughout the night and yahoos yell. With windows closed it's pretty quiet but stuffy.
The friendliness of the hotel, and size (small). Location was excellent The noise. Room 103 received a lot of noise from the stairwell, specially when there were a lot of people downstairs. Also a lot of smoking at the entry to hotel, when window was open, smoke came straight into the room.
It is at the central scenic place and ease to move around. Security system is tight and feel very safe.
Everything you need - friendly staff, a comfortable stay in a location with so much history, near restaurants, two steps from the lake.... A perfect stay!
It was close to the centre of town A good hotel with reasonable facilities and friendly staff. Good to stay at for a couple
Staff-Location-Value.Over the year's I have stayed in 4 hotels in Lucern and this is the best value of all. Free breakfast with very nice selection & free internet and it worked excellent. I can's say that about some of the other hotel's that we stayed in on this trip.
very comfortable to be in a single room, free wireless internet no discount in their restaurant
The hotel is nice but the room was a bit small for a triple and at the price quoted. The view of the room was a bit disappointing although it was located next to the wooden bridge of Lucerne. But for price, the room was okay.
International TV channels. I watched the amazing Wimbledon final match. Nice room.
Wonderful location on Lake Luzern, centre of city, close to rail, great food and staff. Room extremely comfortable with large bed and lounge. Nothing, all good