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Friendly, helpful, staff. Especially receptionist who went out of her way to provide local information. Lovely area.
Pool area beautiful and clean. Excellent food and service in the restaurant. Rooms large, modern, comfortable and clean. Awful piped music consisting of one cd endlessly repeated. please change! Excellent "protein" in the restaurant, but desparate need for some salads / vegetables on the side.
Fantastic indoor pool and spa, lovely location, great service.
Do something about the terrible music in all public rooms: three days the same CD with awful pseudo-classical covers of dreadful evergreens. Horrible! How come you don't gt crazy yourselves??? All the rest: perfect!
5 star hotel Given that this is a new 5 star hotel and was almost empty the service in the resturant was very slow. We were on half board but were offered no menu or choice for dinner - it just arrived, there was a bottle of wine included but non offered. At breakfast we orederd poached eggs and they did not arrive until we were finished - 20 min late.
Large lounge was a real bonus. Directions were inadequate
Very comfortable lounge areas with good facilities. The junior suite was comfortable with excellent views but the beds were not comfortable.Breakfast was a good standard but the same each day.The staff were very helpful. A lack of English reading material within the huge range a magazines available. The room had an extra bed that was not requested and got in the way.
The facilities for people with mobility problems were really good, a ramp to the entrance and the dining room and the room itself easy access into it, a very large bathroom with a level shower for ease of access for people in wheelchairs or other walking problems. Nice quiet location with views of gardens and the coast.the rooms were all tastefully decorated full of character. A great hotel. More choice at breakfast.
The peace and quiet
the room was comfortable & the hotel had a magnificent lounge There was no evening meal available & the car park was a long way from the hotel reception & access roads were not surfaced.
Good comfortable room with great common areas and pool. Nice setting and handy to coast and mountains.
The hotel had a wonderful remote feeling to it with mountain and ocean views while only being 2 km. from the town of Colunga. The hotel was beautiful, the rooms well-decorated, and very clean. Soda, water, wine, etc., are available in the lobby and are charged on an honor system - very convenient. The breakfast had at least one home-cooked item (usually a tortilla) and had quite a lot of food & variety. The hotel staff was rude. For example, on one occasion we asked for directions to Picos de Europa park and they told us to go to the roundabout and look for the signs (there are no signs until you're in the park).
a very nice experience. very cozy and charming place.