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Food for vegetarians could have been more imaginative
good customer care at reception desk on 30 July- late check in standard of rooms could be better, messy area on the left from reception desk-dining room, this hotel is generally ok if you are looking for cheap stay@ airport
Easy access and close to airport Gloomy room and smell of smoke
Everything spotlessly clean and the staff were very helpful and friendly. Difficult to find, needed more detailed directions.
Standard of accomodation for the cost.
Reception staff were excellent and extremely helpful Bed was rather uncomfortable
Very modern and surprising budget hotel, good location when you are by car, otherwise forget it. Nothing really
Proximity to the airport
Small but perfectly formed, very clean, modern and comfortable. Nice helpful staff. Great price, very close to airport and one 30-40min bus ride away from central Bordeaux.
Design of room. Room is too small, no furniture, even chairs and closet for clothes, just for sleeping. Breakfast for additional payment, no restaurant at hotel.
the room was clean and comfortable Not as near to the airport as expected, I was alone and would have liked more information about getting to the hotel.
Friendly staff, nice breakfast, swimming pool.
Very convenient to the airport. Clean and comfortable. Good price. Very good restaurant (except the staff was not friendly). The staff could have been friendlier. They rarely smiled, and didn't seem to enjoy their work. The woman at the front desk the morning of our departure scolded my spouse when he mistakenly took a glass of orange juice from the table in the lobby, not knowing it was for people at a conference. There should have been a sign about that, and she should have been nicer about explaining that to him. She was rude. The waitresses in the restaurant weren't friendly either.
Quet room, good service, would stay again, liked the pool.
Staff very friendly and helpful. comfortable. close to the airport .
NOTHING ~ particularly as we were so abused by the desk clerks See above
Good clean facilities Needs in room coffee/tea maker
Convenient for airport, city and coast. Bus stop for city outside hotel. The food was much better than expected.
Location to airport A pleasant garden and swimming pool were featured in the advert.this was not the case. The pool was closed and filthy. there was no garden . We felt misled and would not have stayed there if we knew these facilities did not exist. the hotel corridor outside our room was dirty.
near the airport not far from the city. bedroom size
The hotel complex is located among vast vineyards of Margaux, 2kms from Margaux village itself. Rooms are spacious and well-equipped, spa is very relaxing and the staff is extremely courteous and helpful
Friendliness,excellent food abd comfort and suitability for my wife who uses awheelchair
The staff was really extremely helpful, very polite and friendly. There was no soups or salads on the hotel menu...In either of the 2 restaurants...
Perfect location for a few days in the Medoc. Very friendly staff and excellent food. Well maintained both inside and outside.
Having come from the Chateau Mirambeau, which is a fabulous property, with wonderful rooms, a dedicated, highly trained, helpful staff, with impeccable attention to fine details, I was disappointed with the Relaix Margaux. The room appoints were not up to the clas of the hotel. The bed was too soft, with old blankets instead of a duvet. The Internet did not work for the first night there. My initial encounter with the staff was less than positive, although their helpfulness improved during the stay. The grounds are nice, and I enjoyed many things at the property; but I expected much more. The health club did not open until 9:00 a.m. The hallway lights did not go on timely. The hot water in the sink was not hot enough.
Lovely hotel and golf course - gorgeous robes and slippers in the room - convenient for seeing the chateaus of Margaux
There was an extra charge for everything including internet usage! The restaurant which was open during our stay only offered a la carte dining and was quite expensive for a very informal setting.
I liked the size of the room and its tea making facility. I was very disappointed to learn that I had to pay 30 euros each time I wished to use the gym facility.(When I am staying in a hotel, I expect to be able to have free use of the fitness room.) Only the Brasserie restaurant was open (the gastronomic 'L'Isle Vincent' was closed for winter) and my husband and I were the only guests for most of our meal. (One other couple arrived as we were leaving.) Despite this, service was poor(we were left sitting at our table for too long after arrival so I had to go and ask for drinks and for our order to be taken!) The meal was very disappointing...overcooked expensive escalope de foie gras starter and equally overcooked red mullet fillets! I also found the reception unforthcoming and unhelpful.
It was beautifully situated, quiet and the staff were excellent. Not really designed for young children, though the staff go out of their way to try to help, and no place to really walk around the beautiful grounds.
location was the main thing for us as we were cycling. Comfortable stay and we were well rested afterwards. Spacious room
We arrived later in the evening and the staff member on duty was prepared with our reservation so that check in took seconds. Additionally he got the extra bed for our youngest to our room within 10 minutes. The room was more than adequate for our family of 5.
Help from Receptionist on Sunday pm to provide cold meal
The hotel had a pool which suited our young daughter and the menu did allow for children. The meals We thought that the price of food and drink was very expenisinve. It made the cost of a reasonably inexpenisve hotel very expensive. Eating a basic meal for 2 adults and 1 child over two nights was over 100 euros (excluding drinks). Although I would recommend the hotel overall I would warm that the cost of food and drink is high.
Hotel equally suitable for business or leisure
Location - perfect for our overnight stay between Holland and Portugal, food was excellent, classic room was very comfortable and had everything you could wish for. staff are lovely people - they aim to make your stay as pleasurable as possible, we would certainly stay here again.
Good restaurant - friendly and efficent staff
Everything...we have stayed at a lot of hotels 2/3 stars !!!!! UK-Far East. This is the best hotel that we have ever used. The receptionist that was on from the after noon till late was fantastic. As you can see we were over whelmed as the staff and management seem to have got it right.
Pool open 24 hours, had it to ourselves. Grounds kept very nice. Rooms spacious & lovely. A real bargain at 65 euros. No signs to help us find from the airport.
Stayed at this hotel on previous occasions and once again we were not disappointed. Very pleasant staff and good service. Very good buffet in restaurant. Hotel very convenient for overnight stay.
Proximity to airport, friendliness of staff Restaurant was not open on Sunday
Nice country location, comfortable, good breakfast (17Euro).Dog friendly, free Wifi. You have to pay Euro 20 per person to use the swimming pool!
i thought the restaurant on saturday evening was a disssappointment. My guests than they were able to handle with the staff onhand.
The rooms, the restaurant The breakfast was expensive and not very appealing
Good location near the Bordeaux Lac, good restaurant, great breakfast, internet available for guest use, Swimming pool was a little too warm (would have prefered 2 degrees lower) to make it refreshing after a hot day. Otherwise, no negative comments at all.
Everyone was very nice and treated us like we owned the hotel. It was very pleasant. There were bees swarming the terrance so we had to go inside in the middle of eating our dinner.
The beautiful situation and the splendid room; also the spa was perfect The restaurant personnel was not that guest friendly and sometimes it could be more professional. The price of menus and wine was to high.
It was luxurious, friendly, and well organized. It was a real treat to stay there. The rooms and hotel decor were stunning.
My wife enjoyed the spa treatment. The room had no view of the golf course. Had I been aware of this I would not have booked. I believe that either Booking.com or the hotel misled on this.
the room, the building, piece, informations.... no bar, industrial surroundings
Staff were exceptionally friendly and helpful. Claire expecially - as a new member of staff she went out of her way to ensure that we had a wonderfull stay. Lovely setting. Lovely building. Lovely room. What more can we say. It would be nice if it had a bar and restaurant. The booking.com directions were totally worng and took us hours out of our way on the other side of the river!
The loveliness of the castle, its locaton on the river, and the quietness. Also, the size of the rooms is a plus. Lisa was also a plus. She was so very helpful in information about the area and dining. The only thing I would say would be the fact of no dinner in the evening. A nice menue on the lovely veranda would really add to the comfort of the castle and the comfort of the customers who come in after being out all day, needing a simple but enjoyable meal by the river.
Big room with large balcony(Suite Garonne View)
Room was well appointed. Very good bathroom. It did not have a restaurant.
The Chateau was very exclusive, good as a romantic hideaway but not advisable if you want to have access to Bordeaux City Centre. It is a reasonable location if you have your own transport as it is halfway between the vineyards in Paulliac and St Emilion. I did not realise the chateau was so remote with nothing nearby at all. No restaurants close enough to go to, and no restaurant in the chateau. You have to rely on rooom service, or a 30 minute trip to Bordeaux City Centre for which you will sometimes be saddled with a 2-way taxi fare cost.
It was so fantastic.
This is a beautiful, small hotel. The rooms were very large, elegant, luxurious. Extremely quiet. Nice pool, and few rooms. Internet access was great. There were not enough employees the weekend we were there. The receptionist was also the breakfast chef, which made timely food prep and checkout challenging. The room service is okay, but again, the chef is usually at the reception desk. Location was okay, but traffic into Bordeaux was awful.
The Staff were polite and helpful, the bed was very comfortable, the breakfast excellent, room service was unexpected surprise. The setting was elegant, refined and serene The difficulty of access at peak hour traffic
Staff was very nice. Although a bit expensive, the breakfast was very good. Loved the view of the river (don't look to the right though). Room were very spacious and spotlessly clean. Beds were a bit hard and made noise everytime one turned over. Location is a bit out of the way but every other review stated this too and they didn't lie. Be sure to have a car!!!
super room! great location. quiet!!!
Very convenient for the airport, comfortable rooms and shuttle service to the airport
Roomservice was reasoneble and effective. Had to take taxi to go anywhere and this was costly. If you travel by plane and plan to stay in the area location is excellent though. Smaller pool than expected.
Air conditioning works well. Bed comfortable, I but recommed booking an extra bed and not sleeping on the sofa in the room, if travelling with child. Room quiet and quite spacious. Bathtub and little pentry also good The pool is practically on the parking lot.
the rooms were spacious and comfortable and the showers were excellent. access for disabled users was good, bar food was poor - not enough selection and poor quality
clean comfortable rooms. short stay so unable to comment further unable to watch a rugby match in the bar, yet able to watch in our room
It is close to the Bordeaux airport but gets little aircraft noise. Room ventilation system was broken. Bed was lumpy and uncomfortable. I will try a different hotel next time
The staff at the breakfast room are really helpful and friendly. However the staff in the reception are not that helpful. The facilities in the room are not great (e.g. only 1 set of tower was provided although we have booked a double room for 2 persons)
Convenient to the airport for early morning flight. Good services, friendly staff, comfortable bed!
good location, service oriented staff (in france!) rooms are to basic, eps bathroom
The bed and especially the sheets were wonderful.
The place is nice for business people who need a confortable place when they finish their work Poor breakfast
Clean, nice rooms. Location on industrial estate. Bar terribly expensive - 6 euro for a small fresh orange!!! Staff at reception not that friendly.
the modern room, the cleanness and the proximity of Bordeaux!
Room & hotel facilities were good Restaurant offered a good menu but the quality of the food was poor and served lukewarm. Location was isolated with no alternative local restaurants.
staff were really helpful and the hotel is brand new, clean and pleasant to stay in location is off putting, but it did not matter once we stayed there
efficient helpful staff
Courteous and helpful staff, good bed and close to main highway, with secured parking Breakfast cost was prohibitive
Enjoyed a fabulous meal at Leons because the hotel had no catering! see above
Very convenient, on main autoroute system with easy access (including tram) into Bordeaux. Good breakfast if you're not too late, and very comfortable roooms and beds.
very attantive personel and the hotel is a new and there for nice and clean hotel.
Proximity to airport and nicer than other chain hotels. I do not recall anything saying that the restaurant was closed on Sunday.
breakfast is served from 5 o´clck in the morning,There is a shuttle service from the airport The desk in the room was not so big, if you want to work.There is only one el contact, when you want to connect both PC and a printer
Location and staff. Room was very small and nothing like the photos at the web site.
Atmosphere cheerful and friendly. Staff very helpful. Because my flight out was late afternoon I had to eat in your hotel having no transport of my own. I had an evening light meal and lunch the following day, both of which were barely edible and overpriced, fruit at breakfast either overripe or not ripe enough to eat, for this reason I would not stay in this hotel again.
The reception staff were extremely friendly and helpful. Our request for a taxi for 0500hr was dealt with immediately. And there was coffee available before 0500hr. That the restaurant was not open, and we had to seek out another place to eat, and what we really wanted was something on site so we could just eat and get to sleep early , because we had an early flight out. It would be great if there was a room that had 2 double beds, instead of the 2 single beds. We are used to having bigger beds.
The hotel was good value and offered an excellent dinner. We would use the hotel again if we were near the city. Internet slow and unreliable. Nothing hot at breakfast
Efficient staff, well organised hotel, v g dinner menue, excellent breakfrast w healthy choices, excellent info about Bordeaux and the region. Single glazed windows in the non-renovated area - a bit noisy, but we were given the choice to change room to double glazed if we had wanted.
Staff at reception very helpful, could check in at 9:30 already, help with plane booking appreciated. Bus stop (liane 1) directly in front of hotel, good connection to airport and town there is free WiFi, but it is rather clumsy to use (not the fault of the hotel but of the company providing the service
Modern clean rooms, friendly staff. The AC was warm in both rooms we stayed in. I had to open the window to get fresh air. Rooms too small, the pictures in the site are decieving.
Great design and decor in rooms, very comfortable rooms, free wi-fi, nice staff, excellent location near airport, good for a stopover or to visit the area. The restaurant might serve the worst food in France!! Very bad quality, and expensive. Restaurant not open at night for dinner, but there are better choices nearby within a 5 min drive.
Lunch in the restaurant - excellent food & service. Paucity of airport shuttle services at the weekend. The furnishing of the bedroom was poorly designed - no drawers & no writing surfaces.
Proximity to airport and ease of parking
The fact that you could park the car was probably only the best thing I could say Cramped rooms..uncomfortable beds..drinks machine not working..basic facilities/decor to rooms...carpet worn...shower poor...bath dirty...no 24 hours staff..
Fully-independent studios Staff very nice and available to help / provide informations Additional parking places
proximity to airport was excellent. lack of restaurant and bar facilities on site. the setting was por - in the middle of an industrial estate.
Clean functional near the airport reasonable price Empty, rather desolate at night no cofee etc available. no cafes or other life nearbye
We only stayed one night and the location was an ideal stopover for the airport.
I would not stay at this Hotel again. There is nothing to commend it. Uncomfotable bed, broken shower, lack of amenities.
air conditioning would be a good idea
There is no procedure for using of the Internet. We have paid and could not use the Internet. The IT team of the hotel should establish a procedure for users with MS IE and Linux operating systems to easily connect to the Interenet.
the room was very clean this hotel has the worst bar staff i have ever seen in a hotel i arrived around 20.30 checked in then went to the bar sat for 10 min before getting served then the barman disappeared again then 3 gents came in and waited about 15min one even went behind the bar and tried to pour a beer himself they even called reception then finally the same barman came back served the 3 gents and before i could say beer please he disappeared i waited 5 min then went to my room thirsty
English speaking front desk staff. The shuttle driver should not park in the lane with high concrete barriers that guests can trip over in the early morning when going to the airport for early morning flight. My wife did and is not happy about it.
Hotel was very clean and modern. Staff was also very helpful. The hotel is very close to Bordeaux airport, which was a plus, since we had an early morning flight.
I liked the distance to the airport. Heated pool was not heated.
the beds were excellent, the room was nicely decorated, and it was very clean, it was relatively quiet, considering the fact it is situated very near the airport the staff at the front office is not very well trained and, except for a Senegalese girl, names Astou, they were all incompetent, when asking questions they never knew the answers... faxex would arrive and they would not warn us about it.
Room service for evening meal very good although limited choice. It needs to move into the 21st Century in terms of its menus, snack availability, breakfast selection etc.
Nearness to the airport. Friendly approach to dog. Helpfulness of desk staff. Lack of adequate road signs for the merinac airport. Much confusion there being three Merinacs
Superb attentive service, clean comfortable room, delicious food, easy airport access location. Highly recommend. I did not see a gift or sundry shop on location.
room was very nice we stayed at this hotel even though it was more expensive than most because we had an early flight the following day and there was an airport shuttle service, however this did not start early enough and we had to get a taxi. We were not informed of shuttle timetable at the time of our booking.
flexibility of staff.
Close to airport - good for a one night stopover - probably not for longer Service was a little slow
I liked the idea that they have a free shuttle bus. I just called the hotel and the bus came to pick us up. not really.
Ground carpets, cleanness of ground layer WC / its smell
Decent clean hotel, conveniently located near the airport, but not noisy at all
location terms & condition not clear enough
It was clean, quiet, nicely designed, and very close to the Aeroport. We arrived quite late, and wanted to get to sleep. But I was given the wrong room (it was already occupied by someone), and then had to wait for the clerk to bring me a new key. Also, the staff did not explain the security system for entering/leaving the parking area, or for how to enter the back door of the hotel. The staff just wasn't very helpful at all.
Near to airport
The noise of the air conditioning system and finding the place
Clean efficient friendly welcoming and cozy feeling You might like to put the ph number of the shuttle service on the reservation when arriving at the airport it is not all that clear
We stayed at this hotel for one night en route to a camp site on the coast. For the little time we spent there, we found everything about the hotel excellent, and would stay there again if in the area.
near ring road good service helpfull staff very good simple french food reasonable prices
Close to the highway and airport. A restaurant on site with a nice menu for a decent price. Pool for the kids.
Very convenient to Bordeaux Airport - only 15 minute cycle ride. The bath was too small!
the weather was nice the main building closed at 11 sharp and you were 10 min walk from anywhere and 15 mins from the town by taxi
Location We book a triple room + baby cot and when we arrived the staff told us that they don't have baby cots
Bedding smelt of tobacco
Excellent meals and service. Clean towels did not arrive until mid-afternoon.