The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!
Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful.
good service, position and breakfast
The Hotel rooms have old furniture.
I like the actual residence, the fact that it was an old palace, the location has one of the most beautiful views.
I did not appreciate the greeting that I had at the reception. The woman on the desk was very dry and unhelpful. I had to remind them that I have an LHW card and am entitled to certain priviledges.
the hotel was excellent from every aspect, each of the staff from the porter till the front desk manager were very kind and excellent. It is exceptional hotel
the only thing is if wireless wifi was available for free of charge instead or with the LAN connection
The conceirge was excellent and informative about things to do and to see that are not in the guide books
The breakfast for a 5 star hotel was a little flat. We were charged for our hire car being put away; the driveway to the hotel is narrow, nearly always congested, and is on a very steep bank. We agreed to it being put away to save the staff (or us) the hassel of parking in so difficult a place; we didn't need the car for a days or so and accepted the suggestion made by them - it should have been made plain to us at that time there was a charge of 30 CHFa day. The receptionist at check out was dismissive and didn't take this suggestion on board.
The staff were very polite and helpful. Was exceptional value for money. Not too far to walk the centre of town and the station. The pool was also lovely.
Fantastic location. Good breakfast. Excellent helpful staff.
Pool is a bit small. Very limited english language TV - not that we used it much but it would have been nice to have something to watch other than tedious CNN.
Nice room & excellent staff. Relaxing atmosphere
Everything was nice.
Swimming pool was closed.