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Location and staff made this a great stay even though it was short
The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
Real chocolate milk at the breakfast buffet
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
Beautiful decor, friendly staff, excellent location
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
Very helpful service. Parking servce good. Very central location.
Good matress. Excellent breakfast. Friendly staff. Close to station.
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
Nice staff and clean and have a/c
nice location and nice view, spacious breakfast place with good buffet, big shower, good beds
Location, friendly and helpful receptionist, nice daily suggestion for local activities We booked a double room but the bed was 2 single mattresses pushed together that slid apart during the night creating an uncomfortable hole in the middle of the bed. If you must have these 2 single mattresses then provide some way to keep them together so they do actaully represent one double bed.
during our stay for 4 nights, we felt home and every one is being very friendly and helpfull.Rooms are very confortable and clean.The breakfast was amazing:) all was great(except the noise of the train) but was not a big problem
Charming hotel with very friendly staff and nicely renovated rooms. Good location with walking distance (3 minutes) to the train station.
The location of hotel was excellent! We intended to travel everywhere by train and the hotel served that prupose so well Nothing we disliked, but just wished the breakfast to be a little richer than it was....
The view is outstanding, and the design of the hotel as well. Nothing. Great vacation.
Views of the lake from our room were fantastic, and a very short walk to the city center and the lakefront.
very convenient location, close to centre of town. very clean hotel. staff was kind and helpful, very efficient.
very friendly staff, nicely renovated hotel, excellent location none
this is a very nice hotel one of the best 3 star hotels i have stayed in will go againe
Convenience for parking, shops and lake front. Lack of mini bar. No lift from garage, Television not in working order and in spite of being told that it had been repaired, it remained unusable.
WiFi in the Lobby did not work
It is located right in the pedestrian shopping area which is very convenient. since it is in a pedestrian zone, it is loud during the night. That isnt so great...
Excellent Location, very nice antique Building, very well maintained, very charming/interesting history, sentimental!! Very well thought out!
Holiday There was a renovation of af building going on, just next to the Hotel and our balcony.
location was central to shopping area and next to the lake, hotel was clean, staff were friendly rooms were dark and small, breakfast was poor selection, no wireless in rooms
The gorgeous view from our room 220, the garden in the back.The 100 year anniversary expo was fun. Breakfast is good. The construction on the other side of the church, hopefully it will end soon.
Convient location, friendly staff
Good staff Not air conditioned
fantastica staff, good location, marvellous include breakfast
The proximity to the train station and the central location. The tram leading from the town up the mountain to the train station ran directly by my window. It was very loud and usually woke me up early in the morning so sleeping late was not an option based on where my room was. I am not sure about the rest but would assume they would be similar to mine.
The hotel is just besides a funicular that connects the city center to the train station. Every five minutes the whole building is shacked. Moreover the rooms are not sound proof at all, so you can hear all the conversations in the next rooms and in the corridors.
Clean, functional, effort made in decoration. People friendly. Breakfast could have been more exciting. Would have liked email response to pre-visit enquiry.
becase it stay in center of city
reception was very helpful +spoke good english
the proximity of the funicular the smell at the lobby...it was disgusting. and internt was not in the room
The location and price are the reason why we stay there. The extremely slow and unreliable internet. Not all rooms have internet (and it does not seem that you can book a room with internet). The lobby has free wifi but they do not use codes so anyone nearby can tap in and that makes the connection slow, if you are even able to connect. On our last day of our stay we saw people using computers in what is usually a dark corner of a room and that apparently was the "business center". We had 3 agonizing days of slow or no internet and they never told us about the business center. Also, expect a room next to the funicular which runs from 5 am to 11 pm.
The location is excelent for exlporing the city and also the areas nearby. The public parking garage is also very close to the hotel. The staff was not very friendly and helpfull. The incline located just next to the hotel was quite loud. We had to close our windows during the night because of the noise.
Great place for the money. No issues what so ever.
Don't trust the pictures!!! You are stucked with a black and dirty wall 30cm from the window.
It was very, very close to the train station. It was decently priced. Our room had a sink. The temperature of the room was comfortable. It was noisy due to its proximity to the train station and the other guests were raucously noisy until at least midnight. (We're talking screaming, running, and generally loud conversations.) We had a crying baby next door and we were above the dinning room. The train noise started at 5am. The showers closed at either 10pm or 11pm. The beds were two twins pushed together.
The staff were friendly and there was always someone to ask if you needed information. It's very handy for the station and in nice surroundings. Although the buildings are charming to look at, the walls between the rooms are paper-thin and noise from other guests in their rooms, on the stairs, and shutting doors cannot be prevented. A box of ear-plugs at reception would be a good idea.
The location is ideal just a couple of minutes away from the train station and funicular to the city centre. The rooms are nice and everything is clean. Great stay!
very close to train station, even it is uphill but not that bad. The wall is too thin. You can hear everything when people come in and all the talking, hard to get good sleep. The floor made of granite, made it too cold.
It was beautiful, clean, and the staff was super helpful. The room was cold at night. Perhaps a heating system needs to be in place?
I got an update.Traveling as single woman it is nice to have a double room.
That is was not modern; meaning :old television set with a very small screen,out dated furniture and matrass, a lot of noise from outside; impossible to have the television on and window open; you did not hear anything anymore, telephone calls idem:not possible with open window.
Very welcoming, helpful and efficient staff. Comfortable room of good quality. An hotel of fairly traditional character in a convenient position for lake and town centre. Slightly disappointed by range of breakfast choice offered, in comparison to others of similar standard.
Nice comfortable hotel, excellent staff.
the location accessible from main train station and the lake, park and shops. Nice view from the windows. The breakfast could be better. The price could be more affordable.
The location and the view from the room! Please write at least 15 words
Lovely location on the edge of the lake in a central city area, good facilities, great breakfast, helpful staff could have been warned about the street party/festival outside the hotel the night we stayed
Great beakfast over looking Lake Lugano. And our room had a great view of the lake. Ths hotel staff was excellent- especially the daytime staff. We needed someone to translate between us and our Italian cousin- it was very helpful for us. The ac unit was difficult to adjust.
staff were wonderful. nice location. very difficult parking and no hotel parking facility.
Friendly staff, price
Great location, close to the city center and the train station. A bit of a hike up the hill though, so maybe not very convenient for the older folks. Beautiful view on the lake and the town. Wonderful staff, friendly and always accomodating. Rooms are newly refurbished and very comfortable.
Very well located in the city centre and close to the station
The location is excellent. You can see the hotel sign from the train station. It's very close to the center. The staff can speak english very well and they are so friendly and helpful. The room was really clean. I had my room on the side of the main road so I could hear the cars till a late time at night. They started cleaning the rooms really early and they made a bit of noise doing that.
Location and price.
Very friendly staff, good location, very quiet and easy for exploring the town and surrounding area
Staff, breakfast Quite some noise from a nearby road and train station.
staff were very friendly and welcoming, the view of the mountains from our room was lovely, breakfast in the garden was great, good location lack of air conditionning made the room a little hot at night although there was a fan provided which helped
got upgraded to a top floor suite, rooms were very spic and modern and attention to detail was exquisite.
What a lovely hotel, staff very helpful we were there with Harley rally and so good to us. Food amazing the owners son does the cooking we had 5 course meals on 2 nights- cheaper than the town and wonderful. The owners were on site every night and very hands on. Just far enough from lakeside to be peacful. Would go back tomorrow and would recommend this hotel. Very clean Our room was a little on the small side but went into some of the others and really nice
friendly staff a bit old fashioned, but nice bathroom
Great location, close to the lake and in the centre of town; amongst shopping and restaurants with easy access from railway station via furnicular. Friendly staff, clean room, good bathroom. Pillows are dreadful
Excellent location. The room was extremely hot; there is no air conditioning. It was literally like sleeping in a sauna. We requested a second fan because we had a baby but the hotel refused to provide one.
The hotel staff were outstandingly nice and informative. The location was perfect -- within easy walk of the main station and funicular terminal. The price was reasonable, given that Lugano is a very expensive market.
located in the very centre of Lugano, it offers comfortable and clean rooms at reasonable prices.
Conveniently located. Friendly staff. Good breakfast. Clean rooms.
The hotel staff were really friendly and really helped. WIFI was free The room was small with not much of a view. Breakfast was average. Overall I think the room was over priced for the quality
The friendly reception and people running hotel. I could not take my dog into the breakfast room but they gave me my breakfast on a tray so I could eat it in the room. Lack of parking. Had to park in public garage and had choice of walking backwards and forwards with luggage from garage to hotel or leave in car. We left it in the car and it was OK. Just a worry in case anything would get stolen.
The staff were nice, they answer any doubts and questions kindly and gave us good recommendations. The breakfast included in the price was the same thing every day, maybe they could variate the menu at least every third day.
Location A little difficult so find
The room was very clean and hotel staff was very kind and was good at english. The location of hotel is near lake, train station and high street. I didn't understand why this hotel was two stars.
Location was great, easy to shopping and restaurants, boat launch, our balcony view was beautiful They did not having parking for us so we had to park in a city ramp and it cost us extra
Lovely view of the lake, good service and clean room Price was abit steep
Senational views combine with an ideal location to ensure an enjoyable stay.The balcony is a real bonus. The hotel is really rundown and really needs a serious renovation. The breakfast was very ordinary.
Size of room assigned. Secure Garage. They accomodated several changes of date efficiently. Could do with a re-furbish of the bathroom, if cold am not sure central heating would be up to it. It is expensive as is Lugano.
we really liked the view from the balkony and it's position. we did't like the behaviour of the front desk
excellent, personal service by the owner and hotel staff. bed and breakfast, personable feel, and unsurpassed location in the heart of Lugano. absence of good air conditioning in the summer.
the design of the hotel was really elegant style and really cozy. Location is the biggest strength, easy to access to the city center and train station. Room is comfortable and big. Price is a little bit expensive for this standard hotel, breakfast has narrow selection.
Secure parking and location Heating was not working but they quickly supplied an electric oil radiator or change of room
Excellent location, parking, kind staff and suitable furniture. It was pleasure for us to sty in it.
Very Clean hotel, very pleasant and helpful staffs
Pleasant proprietors personally serving on reception. 10 minutes walk to lakeside. Parking outside on two levels. New comfortable bed. Good shower, but a little difficult to enter. Good evening meal. Adequate and good quality breakfast with variety of breads and cheeses, plus fresh juices. Free use of ancient pc for internet. Breakfast on terrace very pleasant. Underground parking also available. Will be ideal for new Congress Centre when it is finished. Nr. funicular and main railway. 10 minutes walk to Lake. Pillowcases were huge, which meant feathers went flat. Very tight wc. No hand rail in Shower, even though it is difficult to enter. Food very salty in restaurant. Breakfast bit boring, same every day. Furnishings generally very old - chest of drawers fell apart. Public areas need refurbishing.
Ease of access to town centre. Very comfortable room with large balcony and lake/mountain view. Very quiet being at the rear of the hotel. For us Brits - tea & coffee facilities in room was a bonus as not generally provided in European hotels The breakfast room was somewhat Cafeish - plastic tables and chairs - lacked ambience and breakfast offering were a little on the meagre side considering the room cost. Very expensive mini bar and no prices in room listed for that.
Warm welcome / cheerful staff / Breakfast at 12:00 for the nightclubbers ;-)
la grande cortesia dello staff la distanza dalla stazione in caso di bagaglio pesante
Convenient location, friendly personnel, tea kettle in the room was a great advantage.
Check-in too early (6PM). We were late because of an accident on the highway. The Hotel called us and was incredibly unpolite.
The staff was friendly and helpful with questions on the area. There was no air conditioning in the room, but the fan they provided was sufficient.
The staff and the short distance from the city center and the motorway too. The building oldness.