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Our room was attractive and fairly comfortable the restaurant was good but lacked atmosphere the night we were there . Only two other people were dining. However all in all we thought that our stay was value for money. We would have liked another armchair in our room and another pillow but all in all there was very little that we were not happy with.
people and food food good but a little fussy
Very useful first/last night when arriving from UK before/after channel crossing. Good food. Difficult to eat away from hotel. Menu reflects this as starts at 40 euros.
The restaurant was excellent and garden an grounds very pretty The upstairs passage was unattractive and the fact that the lights are on a time switch made it very difficult to see when leaving ones bedroom. There should be a switch by each room or one light should be left on.
The setting Couldn't find it ~ well hidden but signage poor
The location, lovely. The rooms are very very dark. A few extra lamps would do miracles.The food was not too good either.
We loved this 'hidden away' hotel. It's surrounded by fields and is lovely and quiet. The staff very friendly and helpful. Had a great supper in the restaurant - the children had the best kids meal ever! It's only half an hour away from Calais so made a good break point in our journey back from Disney. Don't be put off by the surrounding environs which include a cement factory - but this really is a nice place to stay.
Handy for overnight stay en-route to Euro-tunnel.Very warm welcome at reception. Plenty of parking. Lovely water mill setting. Restaurant, food on the expensive side, in particular breakfast.However it was very good quality and a good choice.
Verry nice surrourdings
setting of the hotel
Beautiful location; very comfortable room with lovely views. Very slow bar service; kitchen out of order on first night. Poor breakfast selection and impossible service - some of the staff were not V. friendly. Only one poor guy running around the dining room trying to get drinks for everyone. No croissants or pain au raisin etc.
Pleasant staff .Clean, modern environment. Moderately priced.A little off the beaten track for security and tranquility.
Lovely stay, great room,we ate in the restaurant and it's excellent. Fantastic hotel for golf or for one or two night stopover for ferry or tunnel.Recommended
The location of the hotel, the decor and cleanliness and facilities were excellent. The view from our bedroom window was beautiful. The staff could not have been more welcomimg and helpful. The standard of the cuisine was wonderful. A very minor criticism - the menu was the same for dinner each evening of our stay - but the food was wonderful
Great staff, very helpful and brilliant english, thank you, asked for directions to calais and night manager got us to follow him all the way couldn't been more helpful. When we checked in, we asked about evening meal only to be told that the restaurant was fully booked, after travelling 10hrs this wasn't good news, their should be notes about this when booking your room!!! As i've written before the staff were so helpful that we were squeezed in later, but as residents we should automatic seats in resturant as hotel in middle of no where.
Rooms were excellent , mattress & bedding were fist class. Indoor pool would have been nice, would have occupied the kids.
Clean, Contemporary style. Nice rooms. Nice views. Nice staff. Generally a good place to stay. Accepts pets. - We had took a dog. Car parking - not enough space between cars. Plus, it was totally full when I visited. Couldn't eat in the dinning room - full ! Should have reserved, however, the Internet booking does not make provision for making a reservation in the dinning room.
Rooms lovely with modern furnishings. Free computer web access in the rooms and large selection of television channels.Beautiful view across the golf course. Friendly and attentive staff. Dining room and food excellent with a good menu. Breakfast selection excellent. Very clean.Good climate control. Good shower. The outdoor lights were very bright into our room when curtains closed but did not affect us much. The bath was lovely but a bit deep for climbing out following a shower, bit slippy.We could hear people walking about on the tiled floor beneath our room. Non of the above spoilt or affected our stay.
Comfort of the room, peaceful location, excellent service, wonderful food. This hotel is one of the best in its class that I have stayed at, and thoroughly recommend it. Rooms are spacious and clean and the beds are beautifully comfortable. Nothing - everything was excellent
The young owners were enthusiastic and worked hard to please. The hotel had recently been refurbed and was modern and spotless. The food was excellent freshly prepared basic fayre, generous portions and good value. There was a large english group celebrating a 60th birthday, they were treated excellently and made to feel special. The 5 minute walk to maries cafe for a beer or coffee and a game of the most unusual blow football was a super experience. All within a 5 minute drive of the A26 motorway. Definitely re-book.
Great location. Just off motorway & only 30mins from ferry port. Food excellent & very good value.
Good ensuite with hairdryer. Quiet location. Easy access from motorway. Flat screen tv with a couple of English channels (volume was limited - a little too low for us but used subtitles.) Would have liked a telephone, kettle and fridge.
Polite, helpful staff, beautifully refurbished hotel, peaceful location.
The atmosphere in the Chateau There was no air conditioning in the room and the toilet in the bathroom had not been cleaned properly as it was soiled.
great location, beautiful buildings and grounds Needed more lounge areas downstairs
Food was excellent
Ideal location for us breakfast a bit too basic
Convenient location relative to Calais but in more attractive ambience. Had stayed once before. They offered a special price Mersault wine to guests at Euro 17.50 and so when I ordered that in the Bar it was charged at Euro 61.00!! That was a shocker...
It's setting and location. The poor quality of the expensive dinner and their inflexibility when I asked to cancel breakfast, which turned out to be poor for 20euros
The building was beautiful Slow staff and very dated, tatty and cheaply furnished
Restaurant very good Room smelt musty
the food unable to find a member of staff to get a drink after dinner
nice old building lots of character peaceful location rooms spacious and beds comfortable bathroom could do with an upgrade dinner expensive for disappointing food service was painfully slow.would still return for the experience of staying in such a beautiful old place
Excellent service, nice room, excellent restaurant Nothing I disliked but tea and coffee making facilities in the room and BBC on the television would be nice.
The staff were excellent and the food fantastic. Slight issue with noise in rooms
A really pleasurable stay. The dinner was a high point. If we were staying for longer, the lack of drawers for clothes would have been a problem
The hotel is in a beautiful garden setting, which is most relaxing. Food and service excellent.
The position of the room round the corner from the indoor swimming pool, and the fantastic restaurant. The unheated corridor from the room to the pool! Although we could have used the dressing-gowns and slippers if we had known about them! ie only saw them on a chair in the hallway when we were leaving the hotel..Perhaps they should be in the rooms with the pool towels?
TheChateau , the Quality of the food and the service from the staff was excellent. no
I liked the situation of the building set in parkand. The facilities in the hotel are very good. Architecture most impressive Signposting to the hotel was good. Staff excellent. Dinner, the service and the dining room were all very good. There were two simple matters which I feel should be rectified and should not have occured in a hotel of this standing. a) The handbasin in my room was badly cracked and had been so for some time. b) At breakfast coffee cup which I was served with had an unsightly crack in it. I felt this should also not have occured. These two matters spoilt to some extent an otherwise perfect experience.
walking round the outside of the building. Having our breakfast in my daughters room. It was a lovely room and had tea and coffee facilities. the room needed updating,,no tea and coffee facilities. Furniture was rusty and stains on the chair. Not good value for Money.
Staff were very nice, spoke good English. Comfort Room was just about big enough but had an excellent bed. Food and wine was superb in a lovely annexe resturant (the old stables). No issues
The setting was brilliant and only 30 mins from the Ferry port made it an excellent choice. The resturant food for Dinner and breakfast was excellent both in terms of choice, quality, servcie and cost. The fact that there are no shower screens over the bath. This caused a lot of unneccessary water on the floor. Not good for the environment in respect of cutting down on towel usage.
Price of breakfast Remark only: Experienced some difficulties in using the Automatic Booking System, so would recommend that guests book in before 21.00 hrs. if possible.
automatic reception for late arrival worked well
The building is quite new but the fixtures and fittings in the bathrooms are showing extreme signs of wear and tear. On the outskirts of town, easy to find, but no bars or eating places within walking distance. I would only stay one night as it is the most basic of basic accommodation, and for that, it is satisfactory. Good car park. Early morning noise from the works opposite, small size towels but asked for more and they were supplied. Should be called a motel.
Staff were helpful, when we arrived late after getting lost. I put my card into the automatic machine and it got swallowed up. (I'd put it in the wrong slot!) the helpful receptionist used pliers to get it out!! Not very easy to find
Hotel easy to find, good value for money Not particularly welcoming staff, 3 pillows between 2 people, no bath towels in the room.
The staff were very helpful & the food very good for the price. I arrived late & could not get in but 1 of the staff let me in & opened up reception for me - very helpful - even tho' my French is only moderate. I found it difficult to find - I use Satnav & because the address is newish it would be better if you advertised the main road it is on - Avenue? Charles de Gaulle
Room internal doors would benefit from aligment
The hotel was basic but adequate for a 1 night stay. The location was poor. There were no facilities in or around the hotel for dining or shopping.
Ideal for a quick stop off,with clean rooms and easy to find. Shame there were no pubs or resturants in walking distants from hotel.
it was convenient for an over night stay. Pillows hard. Towels too small. Breakfast overpriced and croussants,yoghurts and rolls sparse when we breakfasted at 9.15. There was a spill mark down one wall in our room.
Restaurant. Location. Parking.
The location for St Omer was good We asked for a refurbished room, which was really basic. First room offered was a double rather than a twin, so had to be moved. Was nothing like the pictures on the internet.
Overnight stop only. Quick walk around the town and then to a restaurant You obviously have a problem with hard water. All the tap and shower nozzles need 'de-coking' with a wash in vinegar or some other acid. Only other issue for us was that the headroom on one side of the room was very low because of the eaves.
Receptionists very helpful. Breakfast good. Location excellent, not in noisy town centre but easy walking distance.
Ideally situated to where we wanted to stay. Free car park.
comfortable room Too close to noisy night club so didn't get much sleep
Close to city center Very expensive meals compared to rest of city.
Courtesy of hotel and restaurant staff. Willingness to help.
The room was modern, spacious and comfortable. The hotel was well situated and in easy walking distance of the town. It was very quiet at night.
Friendly welcome and good restaurant.
Easy to find; good space in cabins - upstairs rooms particularly good; excellent food; staff happy to accommodate special diets; reasonable rates no
Superb, a real surprise, very welcoming, great accommodation in chalet type buildings(easy acess to outside for my dog ),spacious rooms and comfortable beds.Good resturant with good menus 22euros and more.Good access and near Calais for our final night ! Will recommend .
The restaurant was closed - we had booked the hotel because of the restaurant write-up. We were told the bar was open but returned to the hotel at 9.00 pm after having to go into St Omer for dinner only to find the bar was also closed.
The atmosphere was very welcoming. The owners were helpful and the waitresses were friendly and efficient. The setting is beautiful. No
The accommodation is excellent, nice bathroom etc. The restaurant is superb, having a wide range of menus to suit all tastes together with a good range of wine. It is not necessary to spend a lot of money to have a really good meal though gourmet options are available. Like most Logis establishments, there are no facilities in the room to make a hot drink. There is no problem getting something from the staff in normal hours but I like a coffeeearly morning before I shower and get ready to meet people!
the new conservatory restaurant is superb and giving a far nicer lounge area noise of other guests in the same chalet block
The new dining room is excellent. The room is light, airy, with a good view over the distant St. Omer. A choice of 4 menus offer a balanced variety of dishes. The food is well prepared, presented and of good quality offering excellent value for money. The staff are attentive, friendly and courteous. One thing we found disconcerting is that dogs are allowed into the dining room, not just small dogs either! And, no, it wasn't the French, Dutch, Belgians or Germans that brought them in, it was the British!. What is wrong with us? I love horses ....... The room offerd only a shower and not a bath.
Our evening meal was superb, served in spacious dining room with views of the surrounding countryside. The staff were very helpful No tea/coffee making facilities in the room. Loud television in the bar.
Clean, warm, modern, cheap Hard to find, lacking character
So quiet and relaxing, staff were so friendly and welcoming.
The setting is a farm house with an old mill, beautiful. Food was tasty and good value, staff helpful and friendly. No TV in room, although it was listed on your website.
quiet, nice setting, polite staff, good parking
The layout of the hotel was good, the staff were helpful, but the hotel appeared to be under staffed, the location was good if you liked tranquillity. The menu was complicated, this seemed to be an excuse to charge supplements on the set price menus, the wine was over expensive, as was the breakfast. We requested the advertised tea and coffee making facilities which we did not recieve, which should be provided as standard in a hotel of that quality. Compared to other Best Western hotels we have stayed at we were disappointed.
Beauriful surroundings. peaceful. Shower over bath
The food in the restauranat was excellent. Every course from the chef showed wonderful imagination and the quality of the ingredients was first class. The h.otel staff could not have been more helpful. The view from the restaurant and our bedroom was beautiful- looking out on to the lake and the countryside. The whole atmoshere was calm,quiet and relaxing.It was much better than some of the reviews would have you believe
Rooms very clean and comfortable. Hotel staff friendly and helpful.
Very clean, nicely decorated. Dinner was very good value for money and the desserts were delicious. Varied choice at breakfast. Not enough towels and the bed was very soft.
Only stayed one night, found staff helpful, could not fault cleanliness of accomodation. No comments
Very close to the old centre of St. Omer.Excellent petit de dejuner. The restaurant and bar was closed at 8.30pm! The twin room my brother and myself shared had only one chair. At 7am the town awoke to lots and lots of noise so it would not be good if one wished to have a longer sleep.
Very helpful people, spotlessly clean rooms, if a little warm. Excellent location for town centre and restaurants. Rooms very warm and a bit too noisy to have window open at night.
Good location Restaurant closed in the evening, bar closed in the evening - in spite of even being told evening meal times at check in! Travelling alone with 8 year old son so deliberately picked hotel advertising restaurant and bar. Breakfast barely adequate and not worth the money.
friendly staff rooms cleaned daily new sheets and towels daily lovely breakfasts
Restaurant Parking in street, parking metres are a pain.
central position in St Omer No mirror in bedroom, would have liked tea/coffe making facilities.
Basic hotel - clean, but bed sagged in the middle and noisy plumbing when it rained
Fantastic location, excellent pricing
Proximity to town centre. Car parking facilities
The fresh pastries and coffee at breakfast were delicious! Hotel Les Frangins is a basic and convenient place to stay for a night or two. The lock-up garage was a welcome opportunity to secure the car (containing a boot-full of wine!) but a little costly at €9 per night. The double bed was a little small and we were disturbed by some street noise (but what town centre hotel isn't?)
Monsieur at reception was very very efficient on our arrival. He explained that the hotel would be closed at 11pm and would not re-open until 7am. He handed me a tv remote and made it quite clear that it had to be handed back to reception before vacating the room. There was no lift and our room was on the third floor up some very steep stairs. Unless you are superbly fit make sure in your reservation to insist on a ground floor room. Also ensure that you arrive early to grab a decent parking space. If not you are in for a lot of backwards and forwards to slot into a pretty tight spot. And don't bother with the breakfast, it's just not worth the money
For a 2 star hotel the facilities were above average - the restaurant menu was excellent - the food was very good - room comfortable and clean. A charge of 9 Euros to park the car is outrageous! I have never had to pay to park in any city hotel anywhere in the world. Totally unneccesary. Would it stop me from using the hotel again - probably not - however I feel it is a charge that would be more sensibly garnered by adding a few euros to the price of the room. In its present form the charge is petty and entirely unfounded!!!
distance to town centre unable to get hot/cold drink from bar after 10.45pm
near to town center,good size room and very good shower room
This Hotel is ideal for a relaxing visit to the old town of St Omer. Just 45 minutes from Calais. Clean and good breakfast. Staff a little aloof.
Friendly staff. Bathroom was tatty, not very clean, mould between tiles, leaky shower. Room was okay but very old fashioned looking and somewhat worn as was decor generally. Overheated with a window that wouldn't stay open and no way of controlling the heat.
Very friendly and set in the pretty town of Saint Omer and a good point to start any journey into Europe. No a good family hotel
Only stayed 1 night on the way home, but found the hotel was in a good location and had everything you needed. The room and ensuite were adequate and the staff were helpful and friendly.
Excellent restaurant No tea making facilities in room
Parking very limited
No facilities to make drinks in room, neither was there anywhere during our stay we could get a drink other than the bar which opened the following morning! No staff on duty, restaurant was closed and we where just given a key card and left to fend for ourselves when asked about food and drink facilities where advised to go to St Omer 18km away!!
The meal in the restuarant was very good high french cuisine. Portions were ample if you are not a large eater, and fantastic presentation. Drinks were uk restuarant prices. Quiet position near the edge of town One nights stay for a single person including breakfast, a meal with a beer to start and half a bottle of wine and water 109 euro's
Very convenient and practical for overnight stay. Not far from Calais.
Spacious very clean room, quiet location. Comfortable bed, very nice en suite, good continental breakfast. Very helpful receptionist. Very large carpark, nice tidy grounds. Hotel set back away from the road.
Staff friendly, professional. Restaurant excellent. Restaurant does not open sunday evening
Staff very friendly and helpful.
Clean, comfortable, friendly staff. The breakfast is very good and great location. We recomendad it.
Modern, clean and good restaurant Bit difficult to find
Clean, modern & friendly Monday night - restaurant was closed. Had to go into town.
Very Clean, ac worked, friendly helpful staff, walking distance to shops. secure parking