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Special croissants which were gluten-free had been made for my breakfast. Staff were helpful and friendly. Food was good (dinner & breakfast). A good stop-over place travelling through Switzerland. Enough shops in the small town for everyday items. Not too far from Lucerne and its attractions.
Quiet location. Check in a bit cold as we did not speak German.
Very kid friendly, comfortable bed, free parking
location, cleaniness, friendly staff, spacious rooms.
Nice and friendly staff. Clean and comfortable room. High quality restaurant. Good breakfast service. Internet and car parking facilities. Easy access to Luzern by train.
All was ok. I didn't find shower gel in the bathroom.
The staff at The Kreuz were very helpful and we would have stayed there again on the way back from Italy but they had their well deserved holiday for couple of weeks. The cleanliness was exceptional, thanks to the cleaners for that. A very busy hotel and the restaurant seems very popular with the locals as well so all in all excellent, Will be back if we go to Switzerland again. No.
We got to the hotel late but the staff took the time immediately to ensure we got our room and a quick tour of the hotel. Room was clean, met all of our expactation and then some. We would definately stay there again and recommend to others. It was a little noisy. Walls were thin and it was quite noisy until late night (or early morning).....
Unusual friendliness of staff. Excellent "continental" breakfast (much more than croissant and one coffee). Nil.
Good value of the money, quick check-in/out. Hotel parking lot was full
staff at the Hotel Berchtold was very nice and outstanding service orientated. Also, good English skills that international customers can get information easily.
The bar and resturant is god with local people
Comfortable business room - close to station. Nice atmosphere Could not get the heating quite as low as we wanted.
It was quite, comfortable, and had an extremely helpful staff. It was near the railway way station and only 15 minutes to Bern.
Clean & spacious room and friendly staff Not really, but I appreciat if heating system works more.
Location, cleanliness, price! Room had a mechanical noise that I could not shut off
Rooms are very small and they pretend it is possible to to put a baby bed but it's quite impossible. The price is much high for a room wich have a view on the parking and the road. The chamber is noisy because the church ringing all the night every 15 minutes !
The location and design of the hotel is fantastic. Staff very helpful, food good. Overall great place to stay.
Room was clean. Shower was great. Room was too small. Restaurant is too expensive. Breakfast buffet was limited.
the staff were very friendly and efficient bathrooms too small - but beautifully equipped