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All was ok. I didn't find shower gel in the bathroom.
Nice and friendly staff. Clean and comfortable room. High quality restaurant. Good breakfast service. Internet and car parking facilities. Easy access to Luzern by train.
Unusual friendliness of staff. Excellent "continental" breakfast (much more than croissant and one coffee). Nil.
Quiet location. Check in a bit cold as we did not speak German.
Very kid friendly, comfortable bed, free parking
Special croissants which were gluten-free had been made for my breakfast. Staff were helpful and friendly. Food was good (dinner & breakfast). A good stop-over place travelling through Switzerland. Enough shops in the small town for everyday items. Not too far from Lucerne and its attractions.
We got to the hotel late but the staff took the time immediately to ensure we got our room and a quick tour of the hotel. Room was clean, met all of our expactation and then some. We would definately stay there again and recommend to others. It was a little noisy. Walls were thin and it was quite noisy until late night (or early morning).....
location, cleaniness, friendly staff, spacious rooms.
Good value of the money, quick check-in/out. Hotel parking lot was full
The staff at The Kreuz were very helpful and we would have stayed there again on the way back from Italy but they had their well deserved holiday for couple of weeks. The cleanliness was exceptional, thanks to the cleaners for that. A very busy hotel and the restaurant seems very popular with the locals as well so all in all excellent, Will be back if we go to Switzerland again. No.
staff at the Hotel Berchtold was very nice and outstanding service orientated. Also, good English skills that international customers can get information easily.
Clean & spacious room and friendly staff Not really, but I appreciat if heating system works more.
Location, cleanliness, price! Room had a mechanical noise that I could not shut off
It was quite, comfortable, and had an extremely helpful staff. It was near the railway way station and only 15 minutes to Bern.
Comfortable business room - close to station. Nice atmosphere Could not get the heating quite as low as we wanted.
The bar and resturant is god with local people
Hotel staff very friendly, competend and helpful Better advertisment of the acces from the highway, on both directions, would help
breakfast was good, very quiet area . sleepy town. The restaurant is not open or closed very early for dinner , so EAT before entering.
Good room, has everything you need: good bed, good bathroom and above all, peace and quiet; functional but not fancy. Good restaurant and a fantastic breakfast. Very kind staff in restaurant as well as reception. I stay in a lot of hotels and seldom find one where everything fits so perfectly. Compliments! Absolutely nothing.
The high standard of the Hotel impressed me, and being in the Central part of Switzerland, with motorways close by, it was very easy to reach all the interesting places you wanted to see in a large part of your beautiful country.
The Bar was exceptionally pleasant.
Proximity to my point of business - Easy wheelchair access - Space - Good breakfast No airconditioning - Bathroom was missing some wheelchair-user facilities
This was a large, practical hotel which we used as a stop off. It did everything that it said on the tin. breakfast was very good.All our rooms had a small balcony which was nice and the shower was excellent. No tea and coffee making facilities in the room. Didnt like the self service resteraunt very much for evening meal.
the confort of the bedrooms: very good beds and quilt, nice shower, nice floor.The breakfast is of high quality! excellent food and good service. we stayed twice in this hotel: on our way to Italy on the night of 16/17 July: after a very long day on the road with many traffic jams we finally arrived at the hotel at 22hrs...but on that night there was an open air film festival on the hotel ground...very very loud! Furthernore the restaurant was closed and we could not get anything to eat in the hotel and in the nearby village. So be ware of that! if you are planing to arrive late at this hotel make sure to eat somewhere before you arrive!
Free use of great bikes, good location on our way from Belgium to Italy, great breakfast, free use of computer,...
the staff were very friendly and efficient bathrooms too small - but beautifully equipped
Rooms are very small and they pretend it is possible to to put a baby bed but it's quite impossible. The price is much high for a room wich have a view on the parking and the road. The chamber is noisy because the church ringing all the night every 15 minutes !
The location and design of the hotel is fantastic. Staff very helpful, food good. Overall great place to stay.
Room was clean. Shower was great. Room was too small. Restaurant is too expensive. Breakfast buffet was limited.