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How nice the barman was to us, eventhough the kitchen was closed he prepared a plate of cheese. There were 2 bugs in the bed!!!!!!!!!!!!! And the beds were very uncomfortable.
Nice, comfortable and clean room, good parking facilities, perfect location near the airport. Temperature in the room was higher than needed, no possibility to adjust it. Free wifi only in hotel lounge, should be free also in the room.
very clean. The room was great.
The location The standard of the food in the restaurant
Closeby, good comfort
parking faility for the airport
An elegant hotel, with brilliant service, amenities, and the most comfortable beds in Europe...surely! The restaurant was good and the ambiance was very comfortable and invited you to stay in the hotel all day and all night. You had to stay in the hotel or face a €30 taxi fare (return) to anywhere. There is no shuttle, and the taxis are on a fixed price €15, so you must add €30 to the daily room price if you want to go to/from the airport or to/from Charleroi. There is nothing interesting that you can walk to from the hotel, so you have to take the taxis to go anywhere. The guest would benefit mightily from a free or even cheap bus/shuttle to/from Charleroi centre and the airport.
very easy to find free parking the pure brekfast
The room was big and the location very convinient The matresses are a bit worn out
Facility for the airport Too expensive and no insonorisation
Food good, staff good, and hotel well maintained and good atmosphere. N/A
Quiet Room Attitude of Staff, TV did not work properly, Missed Starter at Dinner, Confusion over breakfast at checkout.
Lovely hotel - comfortable rooms - very good restaurant
very poor service of staff at breakfast buffet
The room was spacious and the bed was very comfortable. Staff were welcoming and obliging.
Hard to find entrance
Poor and very expensive internet access for those without a PC.
The room was clean and the view over the vineyard was very nice.and the breakfast was excellent Everything was okay.
convenient location with restaurant and breakfast. several great restaurants in walking distance The breakfast room needs another stuff. could be more relaxing atmosphere.
Travel on business to this area, this hotel gives good full service facility, restaurant, bar, comfortable room, good lobby for meeting / visits. Bed was a single, would prefer larger bed but for the price acceptable.
Great location,Friendly staff Ordered room with double bed,got 2 single beds
Close to the airport, shuttle service
The hotel is very close to the airport. The staff is kind and helpful, rooms are quiet. The address of the hotel is difficult to be reached by private car even with a GPS navigator. The area where the hotel is located is still developping and presently rather desolate.
Was near airport No menu for kids staff had no English,surprising considering location, order food from snack bar menu and @ $10.95 each and were handed small bad quality microwave dinners , bill soared from $130 to $240 for two room one night stay (food bill) , never again.
The room was nice, bed very comfortable. The shower was also very ok. But the location seems to be close, but you must take the shuttle to get there as it is pretty complicated to get there. I was staying in this hotel only for 1 night and I did not like that the administrator took a copy of my passport. He explained that it is due to a legislation in Belgium, which is not true. 4 days before I stayed in Brussels for several nights and nobody needed to take a copy of my passport.
the room including the bathroom the bar and barsupply
Friendly reception; clean and efficient; excellent bathroom/shower; easy parking. In common with most continental hotels, lack of tea-making facilities in room. Bar area too bright and totally lacking cosiness. Tricky to find from airport
Clean and service staff The hotel is 500 meters from the airport that could go away by feet but they managed to taxi you need to go and we must pay.
very convenient as it is located very close to the airport. Quick in and out, just for an early rise to catch the plane is perfect. very basic comfort, similar to F1
Near airport The fact that I paid to leave my car but had to take a taxi to get back as there was no free shuttle service
Location: 8 min from the airport by free shuttle bus, cleaning of room. 25 min waiting of the shuttle bus!!!
ideal hotel for a stopover
Staff attitude, quick transfer from and to airport. Problem to have a meal in the evening.
Privacy, Quiet Everything but the above.
price, it cost me 20 euros in a taxi from the airport for a distance of approx 3 km as the shuttle bus works only in the morning and evening and I had to walk to the airport and back to get some food!!! their is a pisa delivery service which starts at 17:30 hours which is ok but a bit expensive
Cheap Extremely basic
Good hotel for reasonable price, next to Charleroi airport. Ideal for overnight if useing early Ryanair flights out of Charleroi Incompetent staff. Allways comfusing with taxi reservation to / from city / airport. Far away from downtown Charleroi, in the middle of nowhere
Dont think about the free shutel because timetable is useles
Courteous services rendered by staff.
Large, quiet room with good facilities. Close to ring road with good access to motorways south of Brussels. Difficult to find hotel - in former sugar factory! Evening meal was not good value, with 20-30 min waits between courses and small portions. Breakfast - hot food was cold, but there was a good range of foods.
Price (through Booking.com got EUR 80 for double and was upgraded to triple breakfast incl. for the same money), breakfast was great, location was convenient when with a car. Hotel is aging, rooms/halls definitely need some refurbishing (especially bathrooms)...
We stayed at this hotel on the way to BRU airport. This is a business hotel with large and confortable rooms. Breakfast buffet is good. hairs on the bad sheet and pillow. Old carpets at the corridors
Good location, very close to Waterloo office park. Comport beds and good breakfast. Hotel staff is not too helpful. During booking i have mentioned that i prefer room NOT on the ground floor (i have book a room in one month in advance), but receive room on ground floor. Answer was: we have't spare room on the first floor. Aircondition is on the room but too noisy. During checkout hotel try to charge me for more high rate. If you are required to stay in Waterloo area and you have car, then better to stay in Château Du Lac hotel in Genval. Same hotel chain but better value for money.
The restaurant was outstanding - excellent food, imaginative menu and (for the standard) not too expensive It would be nice to be able to get Internet access from the room rather than having to go back down to Reception to get the log in details
Perfect location if you have a meeting in one of the offices next door. Very high prices for a normal/regular hotel.
The comfort and atmosphere of the hotel is good During breakfast he supply of bread/bacon/salmon was absent or slowly.
The hotel and restaurant have a beautiful design. The room was big and still cosy. The food in the restaurant was delicious !
very good breakfast and excellent service and a very pleasant location. the reception had an inforamtion I will stay 2 nights but in the reality I have booked only for 1 night. After a short explication, the check-in has been adjusted accordingly.
Kindness of the personnel, possibility to have breakfast in very early morning (before 5 a.m.)
Good service. Also liked the wooden decor very much, really nice. no
Ease of parking, and room facilities No
location good no food available on sunday night a bit isolated
What i like is the proximity of the hotel to the airport. The staff was really helpful. There's not restaurant around and the restaurant was close the day we was there.
Park,sleep and Fly.Very Good.Even breakfast at 5 AM. Nothing
Restaurant staff friendly, good menu, good food, excellent wine. Free WiFi internet Shuttle service from airport atrocious - if I stay there again I will not use shuttle, would rather pay extra for taxi
Firendly hotel staff. Nice room and good shower. The bar was hardly ever attended by staff.
The receptionist was very nice and helpful. Good level of english . The room was comfortable. Good choice if you want to stay for a stop for charleroi airport. just the waiting for the taxi ... but i suppose is normal and is not necessary the hotel fault
Food in the resturant
Excellent accommodations and location
Anne-Marie and her staff were very friendly and helpful. The house is in a quiet location a few minutes walk from the lake.
A very nice location and the kindness of the staff
This was a great place to relax - I was at a busy event at a large local htel and it was just great to get some space!!!
the charming location, the lodge and the staff
Excellent clean spacious rooms & breakfast. Beautiful nearby lake for a pre-breakfast jog/walk to build up appetite
Comfortable rooms (although the bathroom is a little basic), plenty of space including a separate sitting-room, friendly atmosphere and staff, excellent value for money.
wonderful breakfast and hospitality fire escape should be paid attention
We loved the hotel! The staff (I assume the owner of the hotel) was friendly and extremely helpful! We really appreciated the shuttle to the airport in the morning.
This was a very pleasant surprise. Nice small hotel with plenty of individual service. Friendliest staff ever. Owner takes great pride in his establishment.
The close proximity of the Hotel South is its best feature as its only a 7 min. drive to Charleroi Airport. Really suited me as I was getting a 7 am flight the following morning. The hotel is run by the owner, a man. He drives a shuttle bus (7 seater) over and back to the airport. This same man also covered reception. No breakfast is available prior to 7am.There is nothing to do at this hotel, - just stay in your room which has a T.V. The small shop is a few steps away and has its door locked, access by ringing the door bell - I just thought the neighbourhood maybe bad. The free drive from the airport and back the following morning is the only selling point for me. Should add a new box to Q. 1 - Beside Airport. My reservation said breakfast would be 8 euros., but it did not say - there is no breakfast before 7 am. a buffet breakfast of juice etc could be easily organized.
Excellent service and proximity tothe airport
Very friendly helpfull staff. Excellent hotel for getting early flights from the Charleroi Airport.
Friendly helpful staff and a clean and comfortable room very close to the airport.
Clean hotel and friendly staff. Free shuttle to airport was nice thing, because it's not so close to the airport as you can imagine while reading reviews. Internet was working via cable. Quiet place. So you get what is promised. No free Wifi. Some hot food would be nice in the morning.
Personnel of the hotel is very friendly. Transfer to/from airport is provided
The owner was extremely pleasant and hospitable. He wrote us out a day tour of Brussels on a map and gave us great information for being new to the area. Hotel was modern, clean, and rooms had plenty of space. Breakfast was great and you even get a taste of the famous Belgian chocolate right off the bat if desired.
this hotel was really nothing special but it was right downtown and close to the bus station. also just a 20 euro ride by taxi to the charleroi airport. it was really a cute little hotel.
friendly and helpfull staff
Good weekend until I arrived home I received an email to inform me the hotel had used my credit without my consent to pay for clients who were not part of our party. I request a refund of €130 we have stayed in this hotel ten years and if this is not resolved it will be our last time to use your hotel. Regards Sean Bissett, President of the Motorcycling Union of Ireland. The location
Found the reception staff very helpful.Also to get shuttle service from the hotel to airport was really appreciated as taxi drivers in Charleroi are very rude and and a law to themselves.Also the room was very quiet. We travel to Cyprus via Brussels regularly and would probably use the hotel as stopover.
Good restaurant in hotel with meals at competitive prices. Staff were both friendly and very helpful.
central position room dirty.
friendly helpful staff very quiet hotel a few words of english on the restaurant notice boards would help
Free in-house-parking, free Wifi (and fast, too), well-equipped rooms, friendly and helpful staff, good location, nice view from some rooms Rooms to the Place Albert 1er can be a bit noisy on weekends
coffe and tea in the room, taxi transfer to the airport old bathroom
Hotel for one night stay before early morning flight.
Like Charleroi itself the hotel has seen better days, but like Charleroi the friendliness of the people and staff make up for it. Very spacious rooms but the carpet has seen better days.
the night clerk was very pleasant and helpful size of the room!
very slow checking in - although we had 5 rooms in total the service was slow considering we checked in after 21.00 hours!!!
The hotelroom was clean and comfortable. The location is excellent right across the railwaystation. Taxi to Charleroi Airport was also good value and can be booked in the reception of the hotel.
Hotel staff was very helpful! The location was excellent. It's just a short walk to catch an A-bus to Charleroi airport.
Easy to reach, not too far from the airport, nice bars and restaurants at walking distance. Coffee and croissants were made available, although I had to leave very early.
it's very convenient to have such a hotel near the railway station and so early breakfast.
The friendly service offered by reception staff. helpful, imformative . the location of the hotel offered a pleasant view and as located within easy reach of shopping and transport services. the room was clean. comfortable and with a good choice of television channels. lacking tea/coffee making
Good position, close to the airport Stuff not willing to help early in the morning. But real disapoitment came when we arrived home - despite the fact we paid everything at reception desk the hotel without any info blocked our credit card - 100 EUR - and it is still blocked (5th day after the stay)..Hotel management does not replay on our e-mails..
Room was OK. Breakfast selection was poor - poor cereals selection, no real fruit, no hot food. The restaurant in the evening was most uninviting. No toilet brush in the bedroom.
I liked quietness, space for privacy, cosiness, natural surrounding.
Good Atmosphere, Good Hotel, Very Quiet No-one else staying in hotel
The hotel is new.Everything has been perfect. Staff very friendly and helpfull.I recomend this hotel.
Desig, desig, design. Hotel is very nice and it is located very close to Mons - just 20 min driving. Free parking lot. It smells a little bit, there is no restaurant.
The location is very nice. The rooms were excellent. The lack of a restaurant for an evening meal. The choice at breakfast was very poor.
The quality of the room and the available space Bathroom are not completely closed off from the rest of the room
Excellent Room, very good athmosphere. Surrounding grounds were very nice The food or lack of it
Great design (every room is different): but some rooms don't have a view (window in the roof). We asked to change and got what we wanted. The little town and whereabouts are very boring. We enjoyed the visit of the mask museum in Binche. Car is a must.
Clean comfortable room. Under floor heating on, making the room very hot.
It is very confortable and charming
The hotel was a little away from any towns, but was in a peacefull surroundings , and perfect for what we were looking for. A couple of miles away from Lobbes, teh nearest town, but with easy access to the main roads, a perfect hideaway.
Very comfortable and well-appointed room. Excellent breakfast. Quiet location. Restaurant shut on a Sunday - information not on the web-site. Could find nowhere to eat in the area, inspite of being given a list of restaurants as there was no map.
very quite lack of the english language
Very friendly staff and good value for money breakfast
Very Friendly staff with personal touch(they even make you an egg in the morning for breakfast). Bikes available for cycling in the green area.
Excellent value. A refrigerator was provided not usual at this price. Rooms have direct access to outdoors. Would think a young family would find it very good. Signing on site could be better - the site is multi-purpose and the reception is not obvious from the entrance.
Walking in the forest. Play tennis, Swim in the pool. Go by car to the Ardennes resp to the sea. Train to Brussels. Hade excelelnt food at your restaurant and at two restaurants in Wavre. You should change to new fresh floors in the rooms and new better beds.
Personnel was very attentive and the food great. Had to get used to the long corridors and the steps to go up and down.
The restaurant is very good and not too expensive The room was too small, the pay tv not working, and it was very hot even when snowing outside and window open
I did not enjoy the resturant service at all both for dinner and for breakfast. I did not enjoy overcooked coffee. I did not like having to ask for my room to be made up at 14.00 in the afternoon
The grounds were very nice. It was a peaceful setting. The shower curtain had a bugger on it. The bed spead had yellow stains. I choose to believe it was coffee.
no noise not so clear in the bathroom as it is expected in 4 stars hotel
the location and the fresh air outside was fascinating and the building gives a feeling of medieval times.
Price of the breakfast is too high for what you get.
The restaurant was excellent.
Very big room. Very clean. Very confortable. Nice design of the hotel in a castle. The dinner is too expensive. Its either taking a 40 euro dinner (that needs reservation) or having a pizza or lasagna in the bar. And its almost impossible to have dinner close from there. So you should be prepared for that.
we went to a friend's party the room smelled funny - but we got used to it quickly
Staff was excellent and breakfast was good. Hotel is so nice and it is at the center of the town. No bad impression.
Good clean modern interior with LCD TV. Small room. The room should be better insulated. Noise from the street is too loud and unacceptable!
The hotel was very clean, the rooms perfect. Value for money. We can and will recommend this hotel to friends.
staff were friendly, room was amazing very modern.
availability of restaurants and other facilities,also good size room lack of parking facilities
Good hotel for the money. Very well equiped rooms, new furniture, modern interior, good breakfast, friendly stuff. It was one night stay on the way home. Very good hotel.
Great location-staff very helpfull&friendly. Modern/funky room.Good breakfast. I would defenitely come back here!
Enough space and clean room. Not really
very helpful staff, very clean room and bathroom parking can be a little bit difficult if arriving during shopping hours.
Comfy.Gent on reception on returning my passport noticed it was my birthday and wihed me a happy one.Unfortunately no champagne !!!!! Impersonal, very expensive if not booked on net. Glad only stayed 2 nights before moving onto my regular and cheaper and nicer hotel nearby!!!!
Enjoyed the spacious club room and nicely remodeled bathroom. Very convenient to tourist sights. The mattresses are too firm.
The quiet atmosphere and friendly desk clerk. They were not prepared to have guests over the Easter Weekend. The breakfast was not very good, the room lacked a fan and the hot pot was in need of cleaning. The hotel needs to consider putting something in the tub to prevent slipping when showering.
The service the people
rooms need renovation, air condition is too noisy, breakfast is good,
double room in the hotel was very small, with extra bed for our son it was not possible to move i nthe room. The rooms and the furniture i nthe hotel are very old, worn out. It is not 4* hotel which you expect when paying 175 Euro per night. I will never stay in this hotel again. Major renovation is required, prices are too high, should be below 100 Euro even after renovation.
I felt well, being alone in my room did not make me feel alone in the huge world like in some hotels.
The rooms are of a good size The reception area need sot be manned by more than 1 person at busy times. This was very poor and checking out took over 30mins.
Room was nice; staff was super helpful & polite
Free WiFi It is rather dated and in need of a re-fit
Staff was very friendly. Most spoke English including a very elegant girl (who was also a flamenco dancer) at the front desk. The hotel was modern (newly renovated). The breakfast was of very high quality. Good quality croissants and pastries. 150 metres south down the street is an excellent Italian restaurant (L'Antica Roma). Strange buzzing key code locks for rooms instead of swipe cards. Although I had no problems with parking on the street in front of the hotel, the parking at the rear of the hotel is quite limited. The town of La Louivere is pretty dull, but that is not the fault of the hotel.
Excellent staff in an excellent hotel. One of the best value for money hotels you can find in the region. Strongly recommended. WiFi reception could be better but the cable for the Internet connection was more than enough. So, not a big issue.
Staff were extremely friendly
My room was in a new sedtion of the hotel - clean, modern and comfortable. The breakfast buffet was not large, but had very good variety. Only minor issue was that the hotel's parking was full, but I was able to find a spot on the street only 50 metres away.
it was very nice - high standard of bathroom, floor tiles etc. Very friendly staff. Nice breakfast. it was still under construction and some works in the room were not finished. Very narrow passage to drive to the parking.
Very polite and professional staff creates friendly atmosphere; very clean room with comfort bed and new furniture and spacious bathroom; quite good breakfast; good location: railway station in few minutes of walking