Reviews for MCar in Los Angeles
- All reviews 100%
Apr 18 2017
Pros: I had no problems at all. Staff was quick and courteous. Got me on the road quickly after picking it up and back to the airport quickly after drop off.
Cons: Only issue wasn't their fault: LAX setup/construction is a mess even at 10 at night. Makes it hard for van pickup and drop off and depending on your terminal you can end up on the van for a little while.
Mar 7 2017
Pros: Car was mostly clean. Easy pick up and drop off.
Cons: I reserved the car for four days, yet for some reason, the girl who handled my reservation at the front desk billed me for 5 days. Also, I had asked her how much the hold would be on my card and she said it would be a $400 security deposit, but didn't tell me that in addition to the security, the amount of the rental would be authorized too, all at once. I would have used a different card if I would have known I was going to be charged $750 all at once (and it should have been less anyway because that $750 included the charge for the fifth day, which as I stated above, I didn't need). It just felt like details were left out on purpose to get me to pay for an extra day. Maybe these are common things to know when renting a car, but I don't rent cars often, and I was under the impression that the whole point of having a customer service staff was to inform people like me about the important details. Loved the car but will never use mcar again.
Feb 27 2017
Pros: They suggest you to get a transponder for rhe tolls. We insisted that we only were going to the desert. No tolls at all 40 dollars extra for nothing. Customer service very bad. Never returned any call. Better not to use this company.
Feb 22 2017
Excellent and friendly service
Pros: Helpful on phone. Efficient at pick-up. Everyone nice and friendly. Shuttle drivers very helpful.