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It's location Having to chase tea & creamer for the room. Lacks those little extras like real milk, biscuits in room, toiletries, all of which use to be provided. I have stayed in this hotel every year for the last 10 years.
Very good.modern hotel with good facilities
Convenient location near the train station. The hotel was run-down and old - peeling paint, dirty carpets, rusty bathroom fixtures... it was depressing, certainly not up to the standard of other NH hotels I have stayed in.
The staff is very polite and helpful. Very good location close to the train station and expositions facilities( Messe) No safety box in the room. Breakfast very expensive. We had breakfast out of the hotel. For the high price of the room the breakfast should be included.
Unclear information about where the restaurants were and their menus. This may have been because the hotel was being refurbished at the time. Dining alone one evening was a slightly uncomfortable experience with very slow service.
Decent Hotel For The Money Bit far away from amsterdam itself. 30-45 min train journey and at 11Euro a return ticket can get expensive!
close to messe hall the towels looked dirty
Hotel location. Ability to access printing facilities in lobby was very handy. Would have liked supplies in room to have been replenished on second day i.e. i.e. bags.
Directions to hotel worked well for a foreign driver completely unfamiliar with Utrecht. Parking was easy and convenient. Our room was upgraded gratis as the hotel was not busy. Everything was wonderful.
The location is unbeatable--can safely walk everywhere from the hotel, including the train station. Staff is friendly, courteous, and helpful. Rooms are spacious and clean. The city of Utrecht is beautiful with lots of great restaurants and shopping. Watch out for cyclists--they seem to have the right-of-way over pedestrians. No in-house store for toothpaste, etc, although shopping mall is about two blocks away. Bring an umbrella. The train station is too close for a cab, but a long walk (~2-3 city blocks) in the rain with luggage and no umbrella.
The general ambience and the location. Conveniently situated for the Jaarbeurs and the centre. There was nothing to dislike
We unexpectedly got an upgrade of 2 levels to a super room, which was greatly appreciated. The location is brilliant for quick walks to the city for restaurants & shopping. Also it's only a quick walk to the station for trains to Amsterdam etc.. For a city hotel in the Netherlands, having it's own parking is a major benefit. The breakfast buffet was also good. We didn't eat in the hotel other than breakfast, but the room service menu definitely looked better than average for the range of dishes available.
Was by far the best hotel we stayed at during our 16 day visit to Benelux. Our only regret is that we did not book more nights there!!! Nothing!
the size & decor of the room the hallways were not particularly clean. also, i was not aware the sauna had to be booked in advance as it was for two persons only.
This is a beautiful hotel. The rooms are very nicely decorated, clean and warm. A big selection of dishes for breakfast. Staff very friendly.
Location is a plus, close to the train, historical areas and shopping all within easy walking distance. The beds aren't all that comfortable.
Good facilities, pool is small to swim in it but nicely decorated, so is good, rooms big, rather comfortable, breakfast almost perfect with good choice and service, so is worse to use it. Location is wonderful, close to everything in this city, kettle and tea in the room were nice Hotel preadvised my card for double amount of stayment (as they explain - in case I will decide to order smth in restaurant or etc. it was additional 600 eur what is big amount I think), so this looks not so good. Also restaurant located in hotel should have some preferences for guests as we failed to have a diiner in it as it was totally booked for 3 days
Large, clean and good looking rooms. We had a room of 55 to 60m², the second room was also >45m². We were located at the elevator and you could hear the engine, but it was not really disturbing.
Very good room and bathroom. Close to the A2 and close to the train station into Amsterdam. Very dissapointed about the quality of the food in the hotel I had veal which was very dry on the outside.
Very comfortable and an excellent location for both train and motorway access. Breakfast is extensive and well presented. Staff are friendly and helpful. Room temperature was quite chilly and could not be altered - staff unable to assist in this matter
Yes there seemed to be washing machines/generators on that was directly under our room they were on until about three in the morning
Excellent food.Free Parking Space. Good staff The Double room consists of 2 single beds, which keep sliding apart.I had to keep fishing my kid out of the groove every few minutes :)
I would have liked Tea/Coffee facilities in my bedroom
Considering the hotels price in Amsterdam this hotel offers a good solution. In the outskirt of the city you can easily reach the center by train or by car. Huge parking, always convenient if you decide to go to Amsterdam by train The room was just in front of the elevator, a bit noisy in the morning if you want to sleep a bit longer
the helpful staff, closeness to train
All staff spoke English. They were also very helpful. A little too close to the motorway!
Good location adjacent to highway and rail links to Utrecht/Amsterdam. Rooms are spacious and very comfortable. No tea or coffee making facilities in room
beautiful setting,on a lake and yet within a 20min. easy walk from centre. The hotel had excellent facilities.Food was great quality,wish we could have stayed longer.
Ease of check-in and room facilities. Hotel should inform beforehand that there is a charge for parking.
The room was very nice. The food in the restaurant was fair. High price for a little piece of grilled salmon with pommes frites and 2 slices of tomato and cucumber. Almost € 19. Very small glasses of wine.
All the staff were very helpful and courteous at all times. The Hotel had great facilities and price was good.
park setting, terraces on lake lack of air conditioning
We felt very comfortable and welcome at the Hotel, with friendly staff. We were able to bring one Dutch friend for a pleasant, relaxed evening meal and two other friends for coffee. Very comfortable room, but air-conditioning set at minimum of 20C, was a little too hot for us Celts!
Liked nothing best The hotel is not 4 star - it is a rather poor 3 star quality hotel with many run-down features at a more than average 4 star price while parking is not free and an expensive internet connection. Does the Netherlands have an hotel grading authority??? They clearly slipped up on this hotel
Good beds, clean room, parking, great breakfast.
Lovely architecture and position... I really think internet wifi should be free in business hotles like this.
Excellent breakfast with buffet and hot freshly prepared waffles, pancakes and eggs.
I liked that description of the hotel fully conforms what I have found there - no surprises and that was good.
Good location Expensive parking
Nespresso machine in bedroom was nice. TV picture poor.Breakfast expensive.
Location, very convenient for the train station and city centre.
Room smartly designer Poor gym limeted equipment and equipment not working well
cetrally located, modern lobby, good breakfast the pictures show other rooms than i got (not renovated)
Great Staff, Excellent Service. Nothing
No tea or Coffee facilities
The dinning room staff was very good, Good menu. The exercise facilty was disappointing. The machines were broken and old.
all paperwork ready - single signature required. Very quick and easy
The spa and the quite environment made it a pleasant stay.the room was clean and all the comodities where there.the materass was a really good and firm one.
it was just a stop over while waiting for the ferry the cost of the breakfast was unreasonable
Decor meybe a bit out of date.
great leasure center, excellent breakfast 7 km far away from city center, but the bus stop is close to hotel
rooms are very luxery
business trip - i had to study so couldn't enjoy the facilities no , very pleased
Being in the swimming-pool yacuzzi until 23.00 They did not have hot chocolate, but it was not important
Very close to place of work Too far out from city centre
sauna and breakfast the lady in the front desk was not polite enough when we asked the transportation to the city, and she didn't show us clearly, we got back to ask again when we were out and found that's uneasy to find the direction.
Very comfortable spacious room, good restaurant with prompt service. Nice lobby with free internet and business center.
They provided a clean, comfortable room with all of the amenities. Fast internet. Delicious European style self-serve breakfast. Perfect for me needs. They called a cab and had a prearranged lower fee with that service. A very professional operation. A wash cloth would have been appreciated.
Close from shopping center and city center no parking, difficult to find it
Spacious single room Expensive breakfast
The room was good, probably just refurbished.
The hotel was very close to the central train station which was handy. The rooms are small but covers everything you would need. but the only problem was the wifi. On the website it says free wifi is available but the connection is not stable and keeps disconnecting. There are also personal hotspots available for each room for which you would need to pay (5 euros/day). Other than that in general it was ok.
Very friendly and helpful staff. A very clean and modern hotel close to the station and central to the shops, canals and the centre of Utrecht. Late honesty bar and coffee facilities just put the finishing touches to the hotel...Fab! Nothing, really lovely hotel.
Computer provided with free web use in lounge
Nothing. This is a very poor value for money hotel. Bed and Bathroom were basic, facilities below average. Best comparison is that this is similar to a Travelodge but far more expensive. Bed, Bathroom, Towels, .......
Nice large room with good equipments, very clean, very good breakfast. Never accept the room #603 again: this room is just next to the hotel's waterworks, Thus, the noise of drainage is constant, all day long and all night long.
Perfect location: 5 minutes walk to the Central Station and large shopping center. Room are clean and very good breakfast Walls are to thin: one can always hear whats happening in the neighbour room. In addition it was not possible to fully close the balcony door so there were always a bit of cold wind on the floor from the balcony and noise from the street. And it would be great to add small refrigerator to the room
Close to downtown No parking in hotel
The Hotel was spotless and in the perfect location. The breakfast was outstanding every day as well. Nothing
Coffee in room and soft bed decoration, poor maintenance of room messy public areas
Really central location, stylish design, pleasant atmosphere, friendly staff, wonderful bed, cleanliness, free wifi Heating system was bit complicated, unless you read the manual or consult the friendly staf
Nice and spacey rooms. Breakfast was excellent!
The location is excellent, the food very good, staff friendly, room very clean, design excellent! The aircon was not working properly, our room was like an oven
This is a brand new hotel which we recommand. It is perfectly situated near "centrum". Rooms are beautiful with a modern design. Staff is not completely trained for the moment but I think this change with a little more experience (the hotel opened one week ago..)
Good atmosphere and in a very picturesque position. Rooms very hot and no way of cooling down due to Air Conditioning not working properly. Restaurant very busy and took over two hours to be served.
very nice location, staff was friendly and helpfull although the hotel was not even ready to be opened. nice terras and restaurant it was in the construction fase.... I believe they should have waited 2 more weeks before having hotel guests in.
It was a perfect choice. The decor was chic, staff friendly, and it was 'the place to be'. I ate dinner in the Sunday night and lunch in the courtyard Monday since there was a definite buzz about the place - lots of young cool locals hanging there Monday lunchtime, great vibe. Very very new, so a couple of teething problems with wireless internet on third floor (get a booster!).
Comfortable and good location
We liked our room the most, it was really good and very big. We liked everything!)
Friendly staff at reception. Quiet, clean, comfortable.
Excellent service, setting and facilities!
The hotel didn't impress me particularly but it was nice, clean and the stuff was helpful
The staff were extremely friendly and helpful.
Lovely atmosphere, very quiet, rear rooms overlooked cultivated park like land, friendly efficient staff
Good room. Good Breakfast. Helpful Staff
the room. balcony and view in a quiet setting no kettle in the room which would have been very useful for an early morning and late cup of tea
The room we had was a good size (twin deluxe) and the continental buffet breakfast was very good. It seemed to be more of a business hotel than a family hotel but they were very nice about the children. The cost of doing laundry was excessive, and it was annoying to have to pay extra for regular tv programs.
The situation. being in the old part of the city I would suggest the buffett breakfast offered dishes of fruit salad, apricots and prunes. Handling cut grapefruit was not easy. But we had a lovely time.
Decor was perfect. Staff was very helpful. Computer access was fast and available. Space was great. Loved the bathrooms.
The views of the lake. Comfy beds. Warm rooms. Spacious room. Free internet in the lobby. Room could have been improved with tea/coffe making equipment. Also an iron and ironing board.
lake to slow served at restaurant ,terase and bar
The room had a suggestion of cigarette smoke
The spaciousness of the room, the quality of the beds and an airconditioning system that really worked well. The television sets could be bigger (maybe flatscreens on the walls would be an idea?) and it would be appreciated if the tea & coffee supply next to the electric kettle in the room could be topped up on a daily basis.
The view The room are outdated. The restaurant is nothing special. The service is a catastrophy! Reception but especially in the restaurant!!
The location on the edge of the lake Items on the menu were overpriced.
excellent night portier, big room, good for 2 adults with 2 young children, nice location at lake
The large rooms. Getting locked in the bathroom... honest, I did!! It is a credit to the hotel staff that even after this nightmarish incident caused by a faulty lock, I am still positive about my experience,
quiet with good rooms wider choice on menu
the location very slow service
You have to pay for the wifi.They did not want to use the credit card provided at the booking.They asked us for another credir card.So if your company is paying for the stay keep in mind you will have to pay yourself once there.(but if it is a no shoxw then they use your company credit card to take the cancelation fees!)
Friendly staff and easy parking and access
poor service in hotel bar
Rooms had been refurbished, Good TV service, Helpful staff Slow lift
The buffet Breakfast was great although i felt 13euro was maybe a little steep. The staff were very helpful. The location was not too far from the central station, although a tram was necissary. Overall a pleasant stay, but I wouldnt say its the best place ever.
great location for city centre and value for money
Breakfast is very good for so called Ibis level.
The private car parking of the hotel was not safe. The baby bed was not good.
Nothing We were treated appallingly by the reception staff who tried to make us return to Amsterdam
The staff , very good , helpfull , polite , happy , spoke good english , dining room food very good , overall great hotel , Special thank you to tim at front counter . No
It was close to everything, comfortable and quiet. The staff was friendly, helpful, and welcoming. Everything is just a short walk. Jacobikerk was a surprisingly lively gothic church right behind the hotel. The garden room had a patio in the garden that was a lovely spot for wine and cheese. The front door opened on the oudegracht canal with the under the street level warehouses that now have cozy restaurants and businesses. It's also a short walk to the mall and the train station
They renovated the floor I stayed at, and that ment that there was a very bad smell from painting and the builders started working at 7 in the morning!
The location is excellent fo business travellers, being adjacent to the station. The room was far too hot and had no temparature control that worked. The internet system with its passwords and codes to be retreived from the front desk was archaic and ridiculous. The in room amenities, from the nearly broken chair to the awful shower and its primitive shower curtain were very poor and archaic.
It`s small and comfortable , it has nice surroundings. There was no fridge with cold drinks in the room:)
Location Pricing, outrageous... for a simple basic 4 star hotel. Moreover, arriving at 21.00 the kitchen was closed and no warm food was available...Every monday the kooker goes home earlier :)
Having the Ludden restaurant attached provided an excellent and convenient dining experience. Cost of the breakfast is too expensive
friendliness and helpful reception/bar staff
Comfortable, well appointed hotel in a good location Bells. There are church bells all Sunday morning, not too early (starting say 9 or 10), but then continuing non-stop. It was unbelievable, like a horror movie.
Cleanliness, no fuss, comfortable room near the place where I had to be. the noise from outside, but that is something that the hotel cannot help
The location was very good. The lighting in our room was very poor and the room was cold when we first arrived - it took us some time to figure out how to work the heating. Also there was apparently a mouse in the breakfast room on one of the mornings while we were there. We didn't see it but other guests reported it to us and told us not to sit in a certain area of the breakfast room. Apparently mice are common in buildings in Utrecht as the buildings are so old, but I still didn't like it.