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It's location Having to chase tea & creamer for the room. Lacks those little extras like real milk, biscuits in room, toiletries, all of which use to be provided. I have stayed in this hotel every year for the last 10 years.
close to messe hall the towels looked dirty
Hotel location. Ability to access printing facilities in lobby was very handy. Would have liked supplies in room to have been replenished on second day i.e. i.e. bags.
The staff is very polite and helpful. Very good location close to the train station and expositions facilities( Messe) No safety box in the room. Breakfast very expensive. We had breakfast out of the hotel. For the high price of the room the breakfast should be included.
Very good.modern hotel with good facilities
Unclear information about where the restaurants were and their menus. This may have been because the hotel was being refurbished at the time. Dining alone one evening was a slightly uncomfortable experience with very slow service.
Convenient location near the train station. The hotel was run-down and old - peeling paint, dirty carpets, rusty bathroom fixtures... it was depressing, certainly not up to the standard of other NH hotels I have stayed in.
Decent Hotel For The Money Bit far away from amsterdam itself. 30-45 min train journey and at 11Euro a return ticket can get expensive!
Good facilities, pool is small to swim in it but nicely decorated, so is good, rooms big, rather comfortable, breakfast almost perfect with good choice and service, so is worse to use it. Location is wonderful, close to everything in this city, kettle and tea in the room were nice Hotel preadvised my card for double amount of stayment (as they explain - in case I will decide to order smth in restaurant or etc. it was additional 600 eur what is big amount I think), so this looks not so good. Also restaurant located in hotel should have some preferences for guests as we failed to have a diiner in it as it was totally booked for 3 days
Location is a plus, close to the train, historical areas and shopping all within easy walking distance. The beds aren't all that comfortable.
Excellent service & location. Rooms were good- sized. Jacuzzi not especially hot. Breakfast prices high.
the size & decor of the room the hallways were not particularly clean. also, i was not aware the sauna had to be booked in advance as it was for two persons only.
This is a beautiful hotel. The rooms are very nicely decorated, clean and warm. A big selection of dishes for breakfast. Staff very friendly.
Was by far the best hotel we stayed at during our 16 day visit to Benelux. Our only regret is that we did not book more nights there!!! Nothing!
Large, clean and good looking rooms. We had a room of 55 to 60m², the second room was also >45m². We were located at the elevator and you could hear the engine, but it was not really disturbing.
We unexpectedly got an upgrade of 2 levels to a super room, which was greatly appreciated. The location is brilliant for quick walks to the city for restaurants & shopping. Also it's only a quick walk to the station for trains to Amsterdam etc.. For a city hotel in the Netherlands, having it's own parking is a major benefit. The breakfast buffet was also good. We didn't eat in the hotel other than breakfast, but the room service menu definitely looked better than average for the range of dishes available.
The location is unbeatable--can safely walk everywhere from the hotel, including the train station. Staff is friendly, courteous, and helpful. Rooms are spacious and clean. The city of Utrecht is beautiful with lots of great restaurants and shopping. Watch out for cyclists--they seem to have the right-of-way over pedestrians. No in-house store for toothpaste, etc, although shopping mall is about two blocks away. Bring an umbrella. The train station is too close for a cab, but a long walk (~2-3 city blocks) in the rain with luggage and no umbrella.
The general ambience and the location. Conveniently situated for the Jaarbeurs and the centre. There was nothing to dislike
Directions to hotel worked well for a foreign driver completely unfamiliar with Utrecht. Parking was easy and convenient. Our room was upgraded gratis as the hotel was not busy. Everything was wonderful.
Yes there seemed to be washing machines/generators on that was directly under our room they were on until about three in the morning
Excellent food.Free Parking Space. Good staff The Double room consists of 2 single beds, which keep sliding apart.I had to keep fishing my kid out of the groove every few minutes :)
Good location adjacent to highway and rail links to Utrecht/Amsterdam. Rooms are spacious and very comfortable. No tea or coffee making facilities in room
Very comfortable and an excellent location for both train and motorway access. Breakfast is extensive and well presented. Staff are friendly and helpful. Room temperature was quite chilly and could not be altered - staff unable to assist in this matter
All staff spoke English. They were also very helpful. A little too close to the motorway!
Considering the hotels price in Amsterdam this hotel offers a good solution. In the outskirt of the city you can easily reach the center by train or by car. Huge parking, always convenient if you decide to go to Amsterdam by train The room was just in front of the elevator, a bit noisy in the morning if you want to sleep a bit longer
I would have liked Tea/Coffee facilities in my bedroom
the helpful staff, closeness to train
Very good room and bathroom. Close to the A2 and close to the train station into Amsterdam. Very dissapointed about the quality of the food in the hotel I had veal which was very dry on the outside.
Good beds, clean room, parking, great breakfast.
Lovely architecture and position... I really think internet wifi should be free in business hotles like this.
The room was very nice. The food in the restaurant was fair. High price for a little piece of grilled salmon with pommes frites and 2 slices of tomato and cucumber. Almost € 19. Very small glasses of wine.
beautiful setting,on a lake and yet within a 20min. easy walk from centre. The hotel had excellent facilities.Food was great quality,wish we could have stayed longer.
Excellent breakfast with buffet and hot freshly prepared waffles, pancakes and eggs.
Ease of check-in and room facilities. Hotel should inform beforehand that there is a charge for parking.
park setting, terraces on lake lack of air conditioning
All the staff were very helpful and courteous at all times. The Hotel had great facilities and price was good.
We felt very comfortable and welcome at the Hotel, with friendly staff. We were able to bring one Dutch friend for a pleasant, relaxed evening meal and two other friends for coffee. Very comfortable room, but air-conditioning set at minimum of 20C, was a little too hot for us Celts!
Liked nothing best The hotel is not 4 star - it is a rather poor 3 star quality hotel with many run-down features at a more than average 4 star price while parking is not free and an expensive internet connection. Does the Netherlands have an hotel grading authority??? They clearly slipped up on this hotel
No tea or Coffee facilities
Nespresso machine in bedroom was nice. TV picture poor.Breakfast expensive.
The dinning room staff was very good, Good menu. The exercise facilty was disappointing. The machines were broken and old.
Good staff, quiet easy to access city centre Poor internet and road construction
I liked that description of the hotel fully conforms what I have found there - no surprises and that was good.
all paperwork ready - single signature required. Very quick and easy
Good location Expensive parking
Great Staff, Excellent Service. Nothing
Location, very convenient for the train station and city centre.
cetrally located, modern lobby, good breakfast the pictures show other rooms than i got (not renovated)
Room smartly designer Poor gym limeted equipment and equipment not working well
Good atmosphere and in a very picturesque position. Rooms very hot and no way of cooling down due to Air Conditioning not working properly. Restaurant very busy and took over two hours to be served.
very nice location, staff was friendly and helpfull although the hotel was not even ready to be opened. nice terras and restaurant it was in the construction fase.... I believe they should have waited 2 more weeks before having hotel guests in.
The location is excellent, the food very good, staff friendly, room very clean, design excellent! The aircon was not working properly, our room was like an oven
This is a brand new hotel which we recommand. It is perfectly situated near "centrum". Rooms are beautiful with a modern design. Staff is not completely trained for the moment but I think this change with a little more experience (the hotel opened one week ago..)
Really central location, stylish design, pleasant atmosphere, friendly staff, wonderful bed, cleanliness, free wifi Heating system was bit complicated, unless you read the manual or consult the friendly staf
It was a perfect choice. The decor was chic, staff friendly, and it was 'the place to be'. I ate dinner in the Sunday night and lunch in the courtyard Monday since there was a definite buzz about the place - lots of young cool locals hanging there Monday lunchtime, great vibe. Very very new, so a couple of teething problems with wireless internet on third floor (get a booster!).
Comfortable and good location
Nice and spacey rooms. Breakfast was excellent!
Coffee in room and soft bed decoration, poor maintenance of room messy public areas
We liked our room the most, it was really good and very big. We liked everything!)
Close to downtown No parking in hotel
Nice large room with good equipments, very clean, very good breakfast. Never accept the room #603 again: this room is just next to the hotel's waterworks, Thus, the noise of drainage is constant, all day long and all night long.
Nothing. This is a very poor value for money hotel. Bed and Bathroom were basic, facilities below average. Best comparison is that this is similar to a Travelodge but far more expensive. Bed, Bathroom, Towels, .......
Spacious single room Expensive breakfast
Computer provided with free web use in lounge
The room was good, probably just refurbished.
The Hotel was spotless and in the perfect location. The breakfast was outstanding every day as well. Nothing
Close from shopping center and city center no parking, difficult to find it
Very friendly and helpful staff. A very clean and modern hotel close to the station and central to the shops, canals and the centre of Utrecht. Late honesty bar and coffee facilities just put the finishing touches to the hotel...Fab! Nothing, really lovely hotel.
Perfect location: 5 minutes walk to the Central Station and large shopping center. Room are clean and very good breakfast Walls are to thin: one can always hear whats happening in the neighbour room. In addition it was not possible to fully close the balcony door so there were always a bit of cold wind on the floor from the balcony and noise from the street. And it would be great to add small refrigerator to the room
The hotel was very close to the central train station which was handy. The rooms are small but covers everything you would need. but the only problem was the wifi. On the website it says free wifi is available but the connection is not stable and keeps disconnecting. There are also personal hotspots available for each room for which you would need to pay (5 euros/day). Other than that in general it was ok.
They provided a clean, comfortable room with all of the amenities. Fast internet. Delicious European style self-serve breakfast. Perfect for me needs. They called a cab and had a prearranged lower fee with that service. A very professional operation. A wash cloth would have been appreciated.
The staff were extremely friendly and helpful.
The hotel didn't impress me particularly but it was nice, clean and the stuff was helpful
Friendly staff at reception. Quiet, clean, comfortable.
the room. balcony and view in a quiet setting no kettle in the room which would have been very useful for an early morning and late cup of tea
Lovely atmosphere, very quiet, rear rooms overlooked cultivated park like land, friendly efficient staff
The situation. being in the old part of the city I would suggest the buffett breakfast offered dishes of fruit salad, apricots and prunes. Handling cut grapefruit was not easy. But we had a lovely time.
Good room. Good Breakfast. Helpful Staff
Decor was perfect. Staff was very helpful. Computer access was fast and available. Space was great. Loved the bathrooms.
The room we had was a good size (twin deluxe) and the continental buffet breakfast was very good. It seemed to be more of a business hotel than a family hotel but they were very nice about the children. The cost of doing laundry was excessive, and it was annoying to have to pay extra for regular tv programs.
Excellent service, setting and facilities!
sauna and breakfast the lady in the front desk was not polite enough when we asked the transportation to the city, and she didn't show us clearly, we got back to ask again when we were out and found that's uneasy to find the direction.
business trip - i had to study so couldn't enjoy the facilities no , very pleased
Very comfortable spacious room, good restaurant with prompt service. Nice lobby with free internet and business center.
Very close to place of work Too far out from city centre
Being in the swimming-pool yacuzzi until 23.00 They did not have hot chocolate, but it was not important
The spa and the quite environment made it a pleasant stay.the room was clean and all the comodities where there.the materass was a really good and firm one.
great leasure center, excellent breakfast 7 km far away from city center, but the bus stop is close to hotel
rooms are very luxery
it was just a stop over while waiting for the ferry the cost of the breakfast was unreasonable
Decor meybe a bit out of date.
excellent night portier, big room, good for 2 adults with 2 young children, nice location at lake
The room had a suggestion of cigarette smoke
The location on the edge of the lake Items on the menu were overpriced.
quiet with good rooms wider choice on menu
The view The room are outdated. The restaurant is nothing special. The service is a catastrophy! Reception but especially in the restaurant!!
the location very slow service
The large rooms. Getting locked in the bathroom... honest, I did!! It is a credit to the hotel staff that even after this nightmarish incident caused by a faulty lock, I am still positive about my experience,
lake to slow served at restaurant ,terase and bar
The views of the lake. Comfy beds. Warm rooms. Spacious room. Free internet in the lobby. Room could have been improved with tea/coffe making equipment. Also an iron and ironing board.
The spaciousness of the room, the quality of the beds and an airconditioning system that really worked well. The television sets could be bigger (maybe flatscreens on the walls would be an idea?) and it would be appreciated if the tea & coffee supply next to the electric kettle in the room could be topped up on a daily basis.
It was close to everything, comfortable and quiet. The staff was friendly, helpful, and welcoming. Everything is just a short walk. Jacobikerk was a surprisingly lively gothic church right behind the hotel. The garden room had a patio in the garden that was a lovely spot for wine and cheese. The front door opened on the oudegracht canal with the under the street level warehouses that now have cozy restaurants and businesses. It's also a short walk to the mall and the train station
Cleanliness, no fuss, comfortable room near the place where I had to be. the noise from outside, but that is something that the hotel cannot help
Location Pricing, outrageous... for a simple basic 4 star hotel. Moreover, arriving at 21.00 the kitchen was closed and no warm food was available...Every monday the kooker goes home earlier :)
Comfortable, well appointed hotel in a good location Bells. There are church bells all Sunday morning, not too early (starting say 9 or 10), but then continuing non-stop. It was unbelievable, like a horror movie.
The location was very good. The lighting in our room was very poor and the room was cold when we first arrived - it took us some time to figure out how to work the heating. Also there was apparently a mouse in the breakfast room on one of the mornings while we were there. We didn't see it but other guests reported it to us and told us not to sit in a certain area of the breakfast room. Apparently mice are common in buildings in Utrecht as the buildings are so old, but I still didn't like it.
The location is excellent fo business travellers, being adjacent to the station. The room was far too hot and had no temparature control that worked. The internet system with its passwords and codes to be retreived from the front desk was archaic and ridiculous. The in room amenities, from the nearly broken chair to the awful shower and its primitive shower curtain were very poor and archaic.
friendliness and helpful reception/bar staff
Having the Ludden restaurant attached provided an excellent and convenient dining experience. Cost of the breakfast is too expensive
They renovated the floor I stayed at, and that ment that there was a very bad smell from painting and the builders started working at 7 in the morning!
It`s small and comfortable , it has nice surroundings. There was no fridge with cold drinks in the room:)
The Hotel met my requirements.
1) free of charge wireless internet access (I could work as much as I needed!) 2) very friendly and helpfull hotel staff 3) food at the restaurant is very good 4) the view from my room's window was marvelous! 5) location (it is very close to De Meern where I had a workshop at Oracle) 6) no problem with parking the car 7) family atmosphere in the hotel 8) free breackfast
- cheap hotel, so quality/price is good - located at 5 km from De Meern (Utrecht), without traffic jam to and from De Meern - not convenient if you want to go to Utrecht center - WIFI network is not available in the whole hotel, and looks a little bit slow
Lovely breakfast in a great location overlooking the water.
Pleasant staff, good breakfast (starts@6:30!) en decent diner. The hotel/cafe is in the middle of an old village and is also the meeting place for the locals. Nice atmosphere. The rooms are a bit outdated but fair. Rooms in the hotel are a bit noisy (not in the dependance) Parking is sometimes a problem but never parked further then 100m from the hotel
quite room, good bed hindrance of smoke from other rooms, in the corridor, in the reception and in the restaurant Cleaning staff leeft door open, showing valuable stuff like my laptop to all who walked through the corridor No drinks in the room
Very helpful, friendly staff.
Very nice hotel with helpful and friendlly staff and good comfort. Harmelen is a nice little place and it's quick easy to drive to other destinations in Holland.
Very friendly staff.