Nespresso machine in bedroom was nice. TV picture poor.Breakfast expensive.
No tea or Coffee facilities
Great Staff, Excellent Service. Nothing
Location, very convenient for the train station and city centre.
all paperwork ready - single signature required. Very quick and easy
Room smartly designer Poor gym limeted equipment and equipment not working well
Good location Expensive parking
cetrally located, modern lobby, good breakfast the pictures show other rooms than i got (not renovated)
The dinning room staff was very good, Good menu. The exercise facilty was disappointing. The machines were broken and old.
I liked that description of the hotel fully conforms what I have found there - no surprises and that was good.
The friendliness and service of the staff. The prices of the minibar. the food wasnt great, the room was bit dirty, like the phone and the remote control were sticky! Think it needs a good cleaning in and out! Even with the price I paid (90 euro per night) I expect a littlebit better.
good breakfast,noce personell, During renovations of this hotel it is unavoidable noisy.
good location too noisy
Staff were friendly and helpful Unfortunately, this hotel is undergoing major construction. Noise, dust, lack of parking on the premises... is a serious issue. My feeling is they should have closed the place for the duration. They did give us a bottle of house wine when we checked in, though. Also, there were no towels in our room when we got there...
Quiet atmosphere. Friendly and helpful staff. Easy to get to from the airport, train, or car. I first stayed there in 1993. Stayed again in 1996 and 2001 with my wife.
Staff was quite pleasant. However for lunch it was more geared to groups with no a la carte for individual bookings. Very limited choice for health conscious beings. The room price was a normal rate despite the fact that there was noisy renovations going on. This was not mention in the time of electronic booking. However the library corner was one good new addition but it was still being worked on.
Friendliness of staff
location, bed reception desk (incoming calls) was populated with a bunch of laughing children calling themselves the staff
The free wireless internet and mini-bar fridge in my room were nice amenities. The hotel bar and restaurant were very nice atmosphere, and food was excellent. The Hotel was out of the city center, but convenient nonetheless and well priced accordingly. No. Everything was more than satisfactory.
The location is excellent fo business travellers, being adjacent to the station. The room was far too hot and had no temparature control that worked. The internet system with its passwords and codes to be retreived from the front desk was archaic and ridiculous. The in room amenities, from the nearly broken chair to the awful shower and its primitive shower curtain were very poor and archaic.
The location was very good. The lighting in our room was very poor and the room was cold when we first arrived - it took us some time to figure out how to work the heating. Also there was apparently a mouse in the breakfast room on one of the mornings while we were there. We didn't see it but other guests reported it to us and told us not to sit in a certain area of the breakfast room. Apparently mice are common in buildings in Utrecht as the buildings are so old, but I still didn't like it.
Cleanliness, no fuss, comfortable room near the place where I had to be. the noise from outside, but that is something that the hotel cannot help
It`s small and comfortable , it has nice surroundings. There was no fridge with cold drinks in the room:)
Comfortable, well appointed hotel in a good location Bells. There are church bells all Sunday morning, not too early (starting say 9 or 10), but then continuing non-stop. It was unbelievable, like a horror movie.
Location Pricing, outrageous... for a simple basic 4 star hotel. Moreover, arriving at 21.00 the kitchen was closed and no warm food was available...Every monday the kooker goes home earlier :)
friendliness and helpful reception/bar staff
Having the Ludden restaurant attached provided an excellent and convenient dining experience. Cost of the breakfast is too expensive
They renovated the floor I stayed at, and that ment that there was a very bad smell from painting and the builders started working at 7 in the morning!
The staff is very polite and helpful. Very good location close to the train station and expositions facilities( Messe) No safety box in the room. Breakfast very expensive. We had breakfast out of the hotel. For the high price of the room the breakfast should be included.
Hotel location. Ability to access printing facilities in lobby was very handy. Would have liked supplies in room to have been replenished on second day i.e. i.e. bags.
Decent Hotel For The Money Bit far away from amsterdam itself. 30-45 min train journey and at 11Euro a return ticket can get expensive!
Very good.modern hotel with good facilities
Convenient location near the train station. The hotel was run-down and old - peeling paint, dirty carpets, rusty bathroom fixtures... it was depressing, certainly not up to the standard of other NH hotels I have stayed in.
It's location Having to chase tea & creamer for the room. Lacks those little extras like real milk, biscuits in room, toiletries, all of which use to be provided. I have stayed in this hotel every year for the last 10 years.
Unclear information about where the restaurants were and their menus. This may have been because the hotel was being refurbished at the time. Dining alone one evening was a slightly uncomfortable experience with very slow service.
close to messe hall the towels looked dirty
it was just a stop over while waiting for the ferry the cost of the breakfast was unreasonable
Being in the swimming-pool yacuzzi until 23.00 They did not have hot chocolate, but it was not important
Very comfortable spacious room, good restaurant with prompt service. Nice lobby with free internet and business center.
The spa and the quite environment made it a pleasant stay.the room was clean and all the comodities where there.the materass was a really good and firm one.
sauna and breakfast the lady in the front desk was not polite enough when we asked the transportation to the city, and she didn't show us clearly, we got back to ask again when we were out and found that's uneasy to find the direction.
great leasure center, excellent breakfast 7 km far away from city center, but the bus stop is close to hotel
rooms are very luxery
Very close to place of work Too far out from city centre
business trip - i had to study so couldn't enjoy the facilities no , very pleased
Decor meybe a bit out of date.
Friendly staff and easy parking and access
Nothing We were treated appallingly by the reception staff who tried to make us return to Amsterdam
poor service in hotel bar
The staff , very good , helpfull , polite , happy , spoke good english , dining room food very good , overall great hotel , Special thank you to tim at front counter . No
The buffet Breakfast was great although i felt 13euro was maybe a little steep. The staff were very helpful. The location was not too far from the central station, although a tram was necissary. Overall a pleasant stay, but I wouldnt say its the best place ever.
The private car parking of the hotel was not safe. The baby bed was not good.
Rooms had been refurbished, Good TV service, Helpful staff Slow lift
great location for city centre and value for money
Breakfast is very good for so called Ibis level.
You have to pay for the wifi.They did not want to use the credit card provided at the booking.They asked us for another credir card.So if your company is paying for the stay keep in mind you will have to pay yourself once there.(but if it is a no shoxw then they use your company credit card to take the cancelation fees!)
Hotel was much more luxureous than I expected from the offset as it had been only recently renovated. Pleasant ambiance. Having a parking at the back of the hotel was very good too. Breakfast was nice, cafe latte was excellent (very important!) I can imagine people complain about the steep stairs, but as long as you know that in advance (which I did thanks to the reviews I had read on bookings.com) it's acceptable.
the resturant is good.
was a pleasant relaxed atmosphere, with an easygoing freindly management
The room was better than expected and the hotel food was good For what the stay cost I cannot complain about anything
the breakfast could be much better,fresh yoghurt,crispy bread marmelade was not ok
Nothing special Both food and hotell were too expensive compared to similar other hotels used on out roundtrip
I liked the decor and the ambiance That I didn't have time to fully expirence the hotel
Pretty restaurant, wonderful Libanese food. Super friendly staff. Room was nice, hallways a bit dark. Nevertheless, I'll be back.
It is a nice, clean hotel. There was no Reception Area, so there was no one to hassle you. It was a relaxed, chill-out atmosphere. The location was good and there was a bus stop across the street from the hotel to take you into the town centre and train station. Everything in the room was blue/turquoise and it made the room very dark. The lighting was bad and it was not possible to read. I had to sit on the window sill to read. The ethnic decor though funky would be more suited to a young couple in love. The room (with double bed only) was not suitable for me, as I shared the room with a male relative who slept on the couch. There was no facility for a second bed in the room. The room was too pricey and I did not find it value for money.
Nespresso coffemaker and spacious room
It was clean. Interesting design. Not really suitable for buisiness travel. Difficulty in obtaining proper invoice. Breakfast available since 11 in a restaurant downstairs. Probably good but if you are on business trip it is non convenient
It is an extraordinary place, design, style and atmosphere is wonderful. I recommend this place for short trip to the Netherlands.
the bathroom! the design of the hotel, the colours n/a
The room was unique
Is a little outside Utrecht centre but accessible by bus. Room was extremely comfortable with English TV and coffee maker, dressing gown was provided. Owners were extremely friendly and helpful and when I asked about local ATMs, they were happy to give me cash on a debit card transaction. Breakfast was a bit expensive at €10. Other than that, no complaints.
Very friendly atmosphere and comfortable.
a) The service, b) Customer Care, c) Easy Transport, d) Location Don't think anythink I didn't like
Very good and comfortable family run hotel. Is worth more than two stars.
The friendliness of the staff
The Hotel is a late 19th Century town house and has original features, set in a nice location. The owners were friendly and helpful.
Hotel staffs are very well. no
O staff, breakfast and the confortable room
The charming staff, they were always there and helpful
I cannot recommend this hotel highly eneough. the room was large, comfortable, tastefully decorated and well equiped, with a balcony overlooking a large back garden leading to a tree-lined canal. Breakfast was always delicious and fresh, and the staff were always warm, welcoming, friendly, accommodating and helpful. I would have no hesitation to book again at this hotel if I return to Utrecht. The bathroom could do with a bit of redecoration as it does not seem to match the comfortable modernity of the rest of the room. But this is nit-picking as it was spotlessly clean and fully functioning.
Very nice hotel with helpful and friendlly staff and good comfort. Harmelen is a nice little place and it's quick easy to drive to other destinations in Holland.
Pleasant staff, good breakfast (starts@6:30!) en decent diner. The hotel/cafe is in the middle of an old village and is also the meeting place for the locals. Nice atmosphere. The rooms are a bit outdated but fair. Rooms in the hotel are a bit noisy (not in the dependance) Parking is sometimes a problem but never parked further then 100m from the hotel
- cheap hotel, so quality/price is good - located at 5 km from De Meern (Utrecht), without traffic jam to and from De Meern - not convenient if you want to go to Utrecht center - WIFI network is not available in the whole hotel, and looks a little bit slow
The Hotel met my requirements.
Very friendly staff.
quite room, good bed hindrance of smoke from other rooms, in the corridor, in the reception and in the restaurant Cleaning staff leeft door open, showing valuable stuff like my laptop to all who walked through the corridor No drinks in the room
Very helpful, friendly staff.
Lovely breakfast in a great location overlooking the water.
1) free of charge wireless internet access (I could work as much as I needed!) 2) very friendly and helpfull hotel staff 3) food at the restaurant is very good 4) the view from my room's window was marvelous! 5) location (it is very close to De Meern where I had a workshop at Oracle) 6) no problem with parking the car 7) family atmosphere in the hotel 8) free breackfast
Very pleasant atmosphere in the hotel. The offered public internet didn't work, but thanks to very helpfull staff I received the information that I wanted.
The restaurant of the hotel was a nice surprise. The staff was very friendly.
close to the twon there was no area where one could sit and read or meet like a loung ,one had to be their room or in a cafe ,TV to small ,all the windows had whiteing on them ,some light came in but not much and it made it very close feelling .One was unable to see out of the windows
The location in the picturesque little town of IJsselstein is excellent as a basis for visiting Utrecht, Den Haag, Leiden and also farther places such as Hoge Veluwe.. The rooms are in very good shape and kept very clean. The breakfast is excellent, don't miss it and finally the staff is one family who is very friendly and helpful
Enjoyable small town, good restaurant suggestions.
The staff were very helpful. Steep Stairs. This was a bit difficult to climb with suitcases. My colleague is 60+ hence lifting suitcase for him was a little difficult. There was a lift but not sure whether it was for genenral public or only for disabaled.
The hotel restaurant was very good, and was probably the best in town. The staff were very helpful and carried out my requests accurately. It needs an English translation of their web page.
Nice clean hotel, good helpful staff, good location, good facilities. In my room there was a frosted glass window which didn't open. So no view and little fresh air. It got very warm making it difficult to sleep. I would suggest installing air conditioning in this room. Apart from this, it was a good hotel. I would recommend this hotel to others, but advise them to request a room with opening window.
Good hotel, friendly people.
the room. balcony and view in a quiet setting no kettle in the room which would have been very useful for an early morning and late cup of tea
Lovely atmosphere, very quiet, rear rooms overlooked cultivated park like land, friendly efficient staff
Excellent service, setting and facilities!
Decor was perfect. Staff was very helpful. Computer access was fast and available. Space was great. Loved the bathrooms.
The staff were extremely friendly and helpful.
Friendly staff at reception. Quiet, clean, comfortable.
The room we had was a good size (twin deluxe) and the continental buffet breakfast was very good. It seemed to be more of a business hotel than a family hotel but they were very nice about the children. The cost of doing laundry was excessive, and it was annoying to have to pay extra for regular tv programs.
Good room. Good Breakfast. Helpful Staff
The situation. being in the old part of the city I would suggest the buffett breakfast offered dishes of fruit salad, apricots and prunes. Handling cut grapefruit was not easy. But we had a lovely time.
The hotel didn't impress me particularly but it was nice, clean and the stuff was helpful
The large rooms. Getting locked in the bathroom... honest, I did!! It is a credit to the hotel staff that even after this nightmarish incident caused by a faulty lock, I am still positive about my experience,
The view The room are outdated. The restaurant is nothing special. The service is a catastrophy! Reception but especially in the restaurant!!
The views of the lake. Comfy beds. Warm rooms. Spacious room. Free internet in the lobby. Room could have been improved with tea/coffe making equipment. Also an iron and ironing board.
The location on the edge of the lake Items on the menu were overpriced.
the location very slow service
quiet with good rooms wider choice on menu
excellent night portier, big room, good for 2 adults with 2 young children, nice location at lake
The room had a suggestion of cigarette smoke
lake to slow served at restaurant ,terase and bar
The spaciousness of the room, the quality of the beds and an airconditioning system that really worked well. The television sets could be bigger (maybe flatscreens on the walls would be an idea?) and it would be appreciated if the tea & coffee supply next to the electric kettle in the room could be topped up on a daily basis.
in a nice area usual Dutch stairs, very small room and even smaller bathroom
Excellent internet wi-fi, and free! Good desk to work at. Good shower with effective controls. Good breakfast selection. Friendly staff. Compact no-nonsense room. Room was chilly - until I realised the window was open and radiator off! Thereafter no problems.
Good breakfast Stairs
Easy access from the bus stop
The staff were very welcoming, polite and helpful. The rooms were nice, basic and most importantly clean. Its about a 10-15min walk to the City Train Station. We really enjoyed our stay there and will book there again if we ever go to Utretcht again
Excellent location with a lot of parking possibilities in the direct neighbourhood. Nice street and a nice choice of restaurants in close by. Entrance looks a bit dated and worn. Difficult navigation in the hotel when equipped with luggage.
Close to the centre, nice staff, basic but good rooms
Nice staff, free WLAN, clean room I would prefer breakfast buffet
Very friendly and welcoming manager and staff. On arrival, was shown a different small room (11) on first floor, on account of the heavy case I had and the very steep Dutch style stairs, no lift! Outside breakfast time, there was free hot drinks 24/7, + free dutch cake - free apples as well. The room was spotless, bed comfortable, TV got BBC London service. Working radio in room. No phone in room. Plenty of power points and free wi-fi on unsecured network. Central heating worked well. Breakfast was very good value, well stocked buffet , meats + boiled eggs. 15 minute walk into old town quiet street, hotel located in garden district , just off bus stop (5 routes) into old town and central station/shopping area. Close by to main musuems. Be aware the room was very small, approx 8 sq metres! with 2 single beds, a desk, wardrobe, one single chair under desk and an easy chair as well, floor space to walk in very limited! so I wouldn't want to use it for more than 2 or 3 nights as a single. Ensuite was minute, but worked for an average size person. Could have done with a few hooks and a toilet bag sized ledge in the ensuite, a shower soap tray would have been useful for those with only 2 hands! no toilet brush!
The staff is nice and helpful. The room is quite clean. The room is very small.
Computer provided with free web use in lounge
Nothing. This is a very poor value for money hotel. Bed and Bathroom were basic, facilities below average. Best comparison is that this is similar to a Travelodge but far more expensive. Bed, Bathroom, Towels, .......
The room was good, probably just refurbished.
The hotel was very close to the central train station which was handy. The rooms are small but covers everything you would need. but the only problem was the wifi. On the website it says free wifi is available but the connection is not stable and keeps disconnecting. There are also personal hotspots available for each room for which you would need to pay (5 euros/day). Other than that in general it was ok.
Close from shopping center and city center no parking, difficult to find it
The Hotel was spotless and in the perfect location. The breakfast was outstanding every day as well. Nothing
Spacious single room Expensive breakfast
Perfect location: 5 minutes walk to the Central Station and large shopping center. Room are clean and very good breakfast Walls are to thin: one can always hear whats happening in the neighbour room. In addition it was not possible to fully close the balcony door so there were always a bit of cold wind on the floor from the balcony and noise from the street. And it would be great to add small refrigerator to the room
Nice large room with good equipments, very clean, very good breakfast. Never accept the room #603 again: this room is just next to the hotel's waterworks, Thus, the noise of drainage is constant, all day long and all night long.
Very friendly and helpful staff. A very clean and modern hotel close to the station and central to the shops, canals and the centre of Utrecht. Late honesty bar and coffee facilities just put the finishing touches to the hotel...Fab! Nothing, really lovely hotel.
Close to downtown No parking in hotel
The room was very nice. The food in the restaurant was fair. High price for a little piece of grilled salmon with pommes frites and 2 slices of tomato and cucumber. Almost € 19. Very small glasses of wine.
Lovely architecture and position... I really think internet wifi should be free in business hotles like this.
Good beds, clean room, parking, great breakfast.
Ease of check-in and room facilities. Hotel should inform beforehand that there is a charge for parking.
All the staff were very helpful and courteous at all times. The Hotel had great facilities and price was good.
park setting, terraces on lake lack of air conditioning
Liked nothing best The hotel is not 4 star - it is a rather poor 3 star quality hotel with many run-down features at a more than average 4 star price while parking is not free and an expensive internet connection. Does the Netherlands have an hotel grading authority??? They clearly slipped up on this hotel
beautiful setting,on a lake and yet within a 20min. easy walk from centre. The hotel had excellent facilities.Food was great quality,wish we could have stayed longer.
Excellent breakfast with buffet and hot freshly prepared waffles, pancakes and eggs.
We felt very comfortable and welcome at the Hotel, with friendly staff. We were able to bring one Dutch friend for a pleasant, relaxed evening meal and two other friends for coffee. Very comfortable room, but air-conditioning set at minimum of 20C, was a little too hot for us Celts!
Comfortable and good location
Really central location, stylish design, pleasant atmosphere, friendly staff, wonderful bed, cleanliness, free wifi Heating system was bit complicated, unless you read the manual or consult the friendly staf
The location is excellent, the food very good, staff friendly, room very clean, design excellent! The aircon was not working properly, our room was like an oven
Coffee in room and soft bed decoration, poor maintenance of room messy public areas
Nice and spacey rooms. Breakfast was excellent!
It was a perfect choice. The decor was chic, staff friendly, and it was 'the place to be'. I ate dinner in the Sunday night and lunch in the courtyard Monday since there was a definite buzz about the place - lots of young cool locals hanging there Monday lunchtime, great vibe. Very very new, so a couple of teething problems with wireless internet on third floor (get a booster!).
Good atmosphere and in a very picturesque position. Rooms very hot and no way of cooling down due to Air Conditioning not working properly. Restaurant very busy and took over two hours to be served.
This is a brand new hotel which we recommand. It is perfectly situated near "centrum". Rooms are beautiful with a modern design. Staff is not completely trained for the moment but I think this change with a little more experience (the hotel opened one week ago..)
We liked our room the most, it was really good and very big. We liked everything!)
very nice location, staff was friendly and helpfull although the hotel was not even ready to be opened. nice terras and restaurant it was in the construction fase.... I believe they should have waited 2 more weeks before having hotel guests in.
The location is unbeatable--can safely walk everywhere from the hotel, including the train station. Staff is friendly, courteous, and helpful. Rooms are spacious and clean. The city of Utrecht is beautiful with lots of great restaurants and shopping. Watch out for cyclists--they seem to have the right-of-way over pedestrians. No in-house store for toothpaste, etc, although shopping mall is about two blocks away. Bring an umbrella. The train station is too close for a cab, but a long walk (~2-3 city blocks) in the rain with luggage and no umbrella.
This is a beautiful hotel. The rooms are very nicely decorated, clean and warm. A big selection of dishes for breakfast. Staff very friendly.
We unexpectedly got an upgrade of 2 levels to a super room, which was greatly appreciated. The location is brilliant for quick walks to the city for restaurants & shopping. Also it's only a quick walk to the station for trains to Amsterdam etc.. For a city hotel in the Netherlands, having it's own parking is a major benefit. The breakfast buffet was also good. We didn't eat in the hotel other than breakfast, but the room service menu definitely looked better than average for the range of dishes available.
The general ambience and the location. Conveniently situated for the Jaarbeurs and the centre. There was nothing to dislike
Good facilities, pool is small to swim in it but nicely decorated, so is good, rooms big, rather comfortable, breakfast almost perfect with good choice and service, so is worse to use it. Location is wonderful, close to everything in this city, kettle and tea in the room were nice Hotel preadvised my card for double amount of stayment (as they explain - in case I will decide to order smth in restaurant or etc. it was additional 600 eur what is big amount I think), so this looks not so good. Also restaurant located in hotel should have some preferences for guests as we failed to have a diiner in it as it was totally booked for 3 days
Large, clean and good looking rooms. We had a room of 55 to 60m², the second room was also >45m². We were located at the elevator and you could hear the engine, but it was not really disturbing.
Location is a plus, close to the train, historical areas and shopping all within easy walking distance. The beds aren't all that comfortable.
Was by far the best hotel we stayed at during our 16 day visit to Benelux. Our only regret is that we did not book more nights there!!! Nothing!
Directions to hotel worked well for a foreign driver completely unfamiliar with Utrecht. Parking was easy and convenient. Our room was upgraded gratis as the hotel was not busy. Everything was wonderful.
the size & decor of the room the hallways were not particularly clean. also, i was not aware the sauna had to be booked in advance as it was for two persons only.
Excellent food.Free Parking Space. Good staff The Double room consists of 2 single beds, which keep sliding apart.I had to keep fishing my kid out of the groove every few minutes :)
the helpful staff, closeness to train
Yes there seemed to be washing machines/generators on that was directly under our room they were on until about three in the morning
Good location adjacent to highway and rail links to Utrecht/Amsterdam. Rooms are spacious and very comfortable. No tea or coffee making facilities in room
Very good room and bathroom. Close to the A2 and close to the train station into Amsterdam. Very dissapointed about the quality of the food in the hotel I had veal which was very dry on the outside.
Very comfortable and an excellent location for both train and motorway access. Breakfast is extensive and well presented. Staff are friendly and helpful. Room temperature was quite chilly and could not be altered - staff unable to assist in this matter
All staff spoke English. They were also very helpful. A little too close to the motorway!
Considering the hotels price in Amsterdam this hotel offers a good solution. In the outskirt of the city you can easily reach the center by train or by car. Huge parking, always convenient if you decide to go to Amsterdam by train The room was just in front of the elevator, a bit noisy in the morning if you want to sleep a bit longer
I would have liked Tea/Coffee facilities in my bedroom